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Derrick JCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservations must be reserved.
YAWO BNikiema
oumarou oWell for starters the agents are very slow and waste a lot of time speaking with other agents. Secondly, the first truck I got was looking run down and after I took all the pics that they requested I realized the truck could barely start and the AC was not working. So I had to wait again to repeat the process. Same thing when I returned it I was ignored and waited and waited till I could not take it no more after 15 minutes of watching the workers BS with each I said take your keys I’m leaving then I was told to leave them in the truck on the seat 😡 so thumbs down 👎 to my experience
Yamira RPrior to arriving I confirmed my pickup, uploaded my drivers license and completed my reservation It took over 1 hour to complete the process and leave
Thomas MMore works please the wait time is to long
Edouard CStaff was rude and impolite Vehicle had no gas and smelled
Anastasia DGood service , thank you
Kevindra FI was in a hurry, so the Van did not Cleen, but was OK
deniese pProfessional and Courteous 👍
Michael BQUICK DROP OFF
STEVEN AI literally was taken through the entire rental process sat in the driver seat of the truck and then the guy started asking me how long ago I made my reservation because there was another guy claiming he should get my truck instead. This was also the second U-Haul location I had to visit because the first one just didn’t have any trucks at all. This is a horrible company and this location was especially bad.
Noah HCheck was fast
Kavon NMy truck was super diirty. I had to sweep it from all the dirt left in there. I also have video proof. They I was over charged. The truck smelled like weed. It was a horrible experience.
Velda DYard need to be cleaned up.
HANDELA FU-Haul inaccurately booked me to drop off in Jamaica NY when I reserved Brooklyn 4 weeks ago. Delayed my drop off by 30 mins to resolve.
STEVEN SThe location was overwhelming. There weren't enough agents for the amount of clients.
Leyde SWhen we arrived, the van was still being cleaned. They told us it had just come in and the previous renter had seafood in it. I really needed the vehicle, so I had no choice but to take it, but the fishy smell was strong and they definitely could’ve done a better job cleaning it out.
MARCEY DA VERY PROFESSIONAL Experience ALWAYS !!
Thomas VJust stay friendly and curious
william kHire more workers!!!The representative (I believe a woman from Trinidad), was helpful, courteous and pleasant. I watched her work with multiple customers at the same time and everyone was pleased and satisfied. Do not lose her! She is amazing! Thank you.
INGRID RU haul the best
Hicham AThese people at this location work very hard. It’s a busy place and they hustle
Anthony LMore people at the counter to help with reservations
DAVID RTook over an hour to get my vehicle which was blocked in by a number of other vehicles
Mari KNice
DERRICK BThere were NO vehicles available even though myself and several other customers had reservations. I waited for HOURS to eventually be place in a truck. The clerk was doing her best to appease us but it wasn't much. Poorly run establishment.
Randolph SI expend it thru the phone any way they charged me double.
TOLIBDZHON SI was given a truck with 3 miles of gas remaining. Check-in was chaotic, slow, and the staff had no idea what was going on, clearly almost unable to use the computers. There was a line of angry people almost out the door within 30 minutes of opening because this location is so poorly run. I will never use this location again.
Lucas BBad service
RYAN BCustomer service is not up to max, we are spoken to like beggars, adult people is disrespected, also in the present of other customers . You don’t need feed back let your cameras do the talking..
YOLANDE AThe truck I was given had roaches in it which ended up crawling on my stuff. I am extremely disappointed and disgusted by this experience.
Lyncia BNo improvement need my experience was great
Errol DThe staff at this location was very helpful and accommodating. Wait time is a bit above average , but the helpfulness of the staff more than makes up for it.
Chloe BThe chaos and confusion of this pickup was unreal! The location was disorganized and the staff appeared barely literate, struggled with using the computer. It was crowded with minimal staff/help, they were out of basic packing supplies and did not have handcarts, although I had reserved one. This overall experience seem unreal and unbelievable at times. I seriously don’t know how they’re still in business
Donna MHave more personnel at the front sales desk.
NASANEL GAccessories i ordered were not in the truck. I wasn't told I was supposed to get it from inside the store, or that it wasn't in the truck. Didn't realize until i got home and it wasn't worth it for me to go back. Not only was i charged for the acessories, i was charged for not returning them!!!! I submitted a claim last week and have still not been refunded. I was told the investigation would only take up to 3 days.
David SThe staff acted as if they were at home—they were way too slow and asked questions as if I worked there. I mean, they need to guide the customer; they shouldn't expect the customer to know exactly what needs to be done.Also when i did my second stop to check trailer and vehicle a tail light was hanging i have to use a zip tight to fix it
carlos bI recommend that vehicles that are booked for a specific day be at the pick up location the day before so that the relevant checks be done and the vehicles be ready for pickup. In so doing, it allows you service reps. sufficient time to call the customers informing them that they can go to another location for a vehicle, not wasting the customers time to come to the expected location, only to be told to go to another location.
MARTHA NGreat
MICHAEL MBecause they always charged extra money for no reason last night I refuel gaz they still charge me extra 10.13 dollars for gas again
Varietey NThis Truck door and drive equipment need repair it was like I was driving an aluminum broking down truck lol.
Benjie LThe lock was broken and the steering alignment was Way off.
RICHARD KI made a mistake with the gas, and i was looking to get back some money on the gas I put in the vehicle but I was told that you guys don't do that.
Percival CCharged for 2 Utility Dollies but Utility Dollies weren’t available for use
TYLER JThank you Miss Kiesha. I will return instead of 4th ave!
Jerry SThe brakes on the truck need redoing it's like gone gone it was very scary for me to drive, other than that everything was all good
Samantha DHelp the customer with the uhaul app and how to use it thank you.
Dennis G1- It All began about 8AM I greeted The Associate three times to her face looked straight through me finally on thec4th greet she finally said good morning. Very rude to say the least. 2 - Vehicle i was given had NO A.C. when I approached the young man in the Yard and told Vehicle AC not working he says thatS ALL they had mind you now he was checking in Samec10 foot vehicle that had JUST been returned. All kinds of Men coming to and asking If I'm looking for help. NEVER AGAIN...
Mario AU haul charged me extra money for a fuel charge... after i brought the car back 3/5... the same way i revieved the vehichle..... i want uhaul to reverse the charges
michael gKeep up the great customer service! Thank you to everyone that works at this location!!!
HENRY MCustomer service was excellent. The gentleman helped us with the final details which we needed after a long stressful journey.
Patricia BBetter Wash and clean up person, that has a passion for the job. It should feel sterile washed, when picked up. Flat tire is not acceptable. (cost 3.00) The Girl that helped me inside for the rental, is AAAAA+
Benzion TThe checking in process especially for an older adult who's not tech savvy.The overall experience wasn't too bad.
Janice ANothing to report at this time. Thanks!
Alexander LThe check in process was torturous. Your person did more pointing and gesturing that using her words.
cudjoe lKeep up the good work. I was accommodated at the last minute and for that I will forever be thankful
Joycelyn LThe gentleman at the desk was delightful to interact with. I always have a great experience at the Jefferson St location. Highly recommend.
Deborah LGreat Customer Service they get 10 Star rating.
Juan CThe worst service
Yara JDriver's seat was opened/broken and visors hanging down
Eduardo RIt was a tough day, but they came through. Great price too!!!
Vladimir ZHave the truck i reserved at the location the reservation was made at.
Glen H