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Bumgaradner L.Customer Reviews for U-Haul at Florida State University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely awful, never renting from here again. Complete assholes have no regard for emergencies! Fuck y'all
coreeka J.Brakes bad on truck went 2mile and was charged 24.. Sad
TAMMIE S.Great service at 0700 am pickup. Noticed the trailer had new tires. Worked for my needs. Thanks
Robert G.my uhal wasnt on a half of a tank and now ive been over charged for soemthing thats wasnt even half full i will never come to uhal again
DEVONTA H.Warn people it's a hybrid and the engine will shut off, or what seems like a tail light might appear in your windshield if someone get's too close. Smile emoji.
PATRICK R.I do not see much to change. The web site was very easy to use made it easy to make the reservation. The staff at this location was very friendly, knowledgeable, and professional. Returning the trailer was easy and quick. Great job. We will be back.
William L.Truck was a little dusty on the inside and bugs all on the front but other than that it was a good experience.
Natalie P.Lower cost of mileage use
NATHANIEL M.They waited until they text me to tell me about the 20 bucks charge for after hour drop. Then it said 4 hours but my paper work said 3 hour
BERNICE M.I reserved a U-Haul online 3/25/21 (Thursday) to pick up at 6pm 3/26/21 (Friday). The place chosen by you guys for me to pick up my U-Haul was closed when I arrived. I called their customer service number and they told me to call U-Haul and they would provide me with a passcode that would allow me to enter the premises to pick up my U-Haul. I called you guys and sat on hold for 30mins before I gave up and went home. I contacted the U-Haul representatives at the Tennessee St. location in Tallahassee and they help me reschedule to pick up another U-Haul at another location on Tennessee St. at 7:30am. Both locations were helpful. But the online service is horrible and the call center is horrible. I had to postpone moving and thankful the people I hired to help me move were able to help me the next day. This will be my last experience with U-Haul. I expect to hear back from somebody in management about my experience. Thank you.
Allen C.They did not have the box truck I reserved and wanted me to take a smaller van. I was fine with that but I asked them to waive some of the mileage since I'd be making an extra trip costing more in fuel and wasting my time. The manager was very rude and told me to take it or leave it, if I wasn't taking the van I needed to leave. This person has no business running a store and dealing with the public. The recent reviews prove that. The lady that was at the counter was nice and apologetic.
Lawrence D.Easy check in & out.
Allyson L.Customer service, was not good at all. Will not refer anyone to this location
Octavia B.Excellent
DENNIS G.The Tallahassee location was great. Told them about the issues with the equipment and they immediately downed the truck so it can be checked out. They are very helpful.
TOREEN D.The Ocala location was under staffed and my equipment had an issue that they told me was okay. Horrible day.
TOREEN D.Told me to go put gas in the truck.. then closed the store on me. Really was unprofessional guys working that night.. really dissatisfied with the night shift guys
JULIE G.Continue to be courteous, but, manage the amount of time spent with each customer to ensure a smooth and efficient transition.
ARTHUR M.can't think of anything of the top
TORI S.I was tolled they only had a 26ft box truck available and it was 270$ to go 30 miles and it was in the process of returning a rental will be contacting lawyer
HANK C.I rented a 15 ft van. They didn't do the walk around and the link to do it on my own wasn't working. The amount of gas they said was in there was wrong it had 5 gallons less that I had to pay for. I couldn't get anyone on the phone at the location after calling several times.
Courtney D.Contact center representative was horrible. Never informed that I had to pick up the Uhaul truck for moving. Kept cutting me off every sentence and never gave me an exact price. Only was offered 20% off my next visit. It should have been 20% off my total for that day
JASMINE C.Keep up the great work! Thanks!
JANICE T.Nothing. Everything was excellent even the customer service from employee that help me
EULA H.Excellent service
NAVELL A.I will use again
HENRY P.Excellent customer service
JAMEIA B.Challenge yourself to do better than the last time
NAVELL A.Very friendly rep
OLUGBENGA A.Nothing
Renee C.The truck I rented (26 ft) leaked inside near the over hang and ruined my Valentines merchandise that was back there. It was dent and bent all over. I made a note of that with pictures. I use my phone (cash app, Square cash and zelle) for money transactions but he cigarette lighter did not work so I couldn't charge my phone innthe cab of the truck. The event I provided merchandise for was outside. I rented this large truck so the merchandise, myself and my worker would be safe, clean and dry as it rained both days. That truck has had it and should be retired or refurbished.
CHERRYE B.Knowledgeable customer service, easy pick up and return. Fair prices. No complaint
JESSICA K.Service was fast,friendly, and safe!!!
VALENCIA W.Location is always busy, but staff is courteous and mindful of the people waiting. I was treated professionally and with courtesy. Will recommend!
MYRON R.Nothing, everything was great
KIMLY B.I didn't refill fuel because I only traveled 34 miles. Apparently this used 6.3 gallons of fuel. Which I was charged $3.75 a gallon. It's great your trucks get 5.3 mpg. Which is bullshit. I was fine with paying $3.75 a gallon for convenience, which I assumed maybe 2 gallons. but I'm sure your trucks average a better gas mileage. I feel ripped off. Wont use service again.
Jesse T.The staff that assisted me were courteous and professional. I was in and out within minutes, and the truck I rented was in good shape. I always enjoy renting from this location.
Richard B.Great location, friendly staff. Would recommend trucks with less miles. But, it is a uhaul.
Taikellia H.I appreciate the 2 young gentlemen that helped me reserve and retrieve my uhaul on 29-30 January 2021. My only complaint is the one guy helped as much as he could but he was swamped with a line of customers while the manager was in the back doing whatever. Also, the online pickup truck appointment didn't have a “pick up my truck†icon on the dashboard. Thanks
Yolandria D.Forgot to get the young man's name who checked me out but he was very helpful and thoughtful. I really appreciated his kindness.
EVORA L.Everything was fine. Pickup and return went smoothly, no surprises.
VERNON P.Great service, went above and beyond!
CRYSTAL S.I was hoping to have a contact free experience at this location. Apparently the location did not get the memo. I thought I would be able to scan and get in a vehicle and leave. That was not the case. I had to interact and go through the same procedure as I did through the app and online, which defeats the purpose of me using the app. Why would you give the option to do some thing contact free when it is not so once you get to the location to pick up the equipment? The whole experience cost me time and energy.
CLIVE M.The truck sounded rough and shakey.
BOBBIE S.Very Nice Staff whom got me in and out very quickly.
Steven M.NA
Helena M.A pleasure doing business with them
Rayshawnda Y.It was slow to get the truck, we waited an hour or so, but aside from that it was a positive experience.
REBECCA B.Equipment was clean but the truck swayed to the right when I put my foot on break, making it unsafe. Equipment vibrated a lot even at 30 mph. One of the tires was flat. Why would the trailer not have a jack? How are we to load and unload main truck?
NAZARIUS L.Service was excellent, but I am still waiting for my credit on storage
Paul H. | Overall ExperienceEverything went extremely well.
henry c. | Overall Experience