Customer Reviews for U-Haul at Florida State University
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Florida State University
Hilary G. on
After a fiasco at the Lake Bradford Rd location, corporate took care of everything and got me to the Tennessee St location. It was a lucky thing because there was an electrical issue that cause the blinker to not work on the trailer. It was fixed immediately and I was on my way, a little late, but safe.
William A. on
Trailer is missing Jack stand.Most importantly I went on your after hours return site and filled out everything except adding clean trailer photo but you charged $21.50 anyway which is a RIP off. Leaves a bad impression. Your dealer was friendly but uhaul was not.
Matt R. on
Item didn’t fit in my rental. Couldn’t change it to a new one. Got charged $50 for renting it for no reason
VICTOR P. on
One way rental extremely expensive
Autumn P. on
Highly over-priced for a truck that sounded as if were going to break down at any moment.
Douglas S. on
Inside cab was filthy
Ricardo H. on
Capable and professional staff. Answered all my questions concerning my move and equipment
Pamela H. on
Uhaul is now charging a $20 "convenience fee" for returning the truck after hours unless you use their mobile app to "verify your equipment return." In other words, unless you do their job for them using their pathetic excuse for a mobile app, they are going to charge you $20! In general, this is a horrible decision made at the corporate level that is the antithesis of "customer service." The reason I gave this particular location a poor rating is that, after telling the attendant point blank that I would be returning the truck after hours, he showed me exactly where to park the truck, exactly where to put the keys, but he completely FAILED TO MENTION the $20 charge and how to avoid it. In addition, he highlighted nine places on my Equipment Contract with a PINK highlighter. Guess which paragraph typed in a microscopic font was NOT HIGHLIGHTED? You guessed it! After two phone calls, they said they were crediting the fee back to my account, but of course, it is going to take 3 to 5 business days!
William H. on
Nothing
Paul M. on
Elvis was awesome. Dry knowledgeable and efficient.
RICHARD S. on
I have rented from this location before they are good to work with TY
Annie F. on
This was a very pleasant experience and everyone was very helpful.
Desirray P. on
N/A
Christopher W. on
The truck wasn't completely full I was in a rush so I didn't have the tyme too correct it .also the truck smelled really bad and was dirty sticky finer prints and trash and dirt in front passenger side floor but not as bad as the back in which I took picks but u can't take pictures of bad smells ...
Erica C. on
The team members were very kind and professional. I will definitely use them again. One note is to make sure the customer is aware of what items are rented vs. the items being purchased. Great job!
levien S. on
Everything was done well and in a very timely manner. I always go to this location for my rental needs.
Epherine W. on
Outstanding people. Love who they work.
Dallas D. on
Broken tailgate lock. Waited 20 minutes to get helped after being first in line. Do not recommend.
Clinton G. on
The agent that assisted me was very helpful in trouble shooting a problem with the size of my hitch connection. Helped me get the proper adaptor and kept me on schedule!
Jeff K. on
The only potential issue I saw was that the tires on the trailer looked like they had the beginnings of dry rot. The rubber on the tires had cracks in it, so I would replace the tires to avoid any issues
Ann D. on
Excellent service
Greg F. on
The staff member was friendly and professional. I hooked the trailer and sent me on my way!!
Alandre H. on
Representative was very rude and told me the total would be $14 but charged my $20. Very unprofessional and needs better people working there.
John B. on
The gentleman that helped us was informative and professional. His help was greatly appreciated.
Joshua W. on
The man that assisted us in renting the truck was very rude when he called me.
Robert H. on
Nothing, the whole rental went very smoothly. Service was excellent.
Pam M. on
Very professional and helpful.
Michael H. on
Long wait before an associate was available to process rental pick-up. Return was much more efficient.
James V. on
My Uhaul rep was efficient and courteous. Great guy and great experience.
Christopher N. on
Employees were friendly and efficient with customers. Acknowledged customers upon arrival to the store while also helping another customer.
William R. on
I was given some wrong information about vehicle return time vs. cost. To improve, don't mislead the customer.
Guan R. on
Absolutely nothing! The experience was Excellent! A 1
Tracy L. on
My experience was awful and the customer service representative working in the office had no acknowledgement of anything l lost a day of pay and had to pay off more money on the house I was moving out of because she didn’t know the hours of operation I will never rent there ever again
Douglas W. on
though a few minutes after closing on Sun. they came out and checked me in as having difficulty using site on my phone. Very appreciative of this.
Jordan K. on
The Manager was friendly and helpful. His assistant gave me incorrect information on where to park the trailer, which caused some confusion (minor) with the manager.
Joan M. on
This location is just fine, nice helpful and speedy.....BUT THEY COULD NOT OVERRIDE THE LATE FEE CHARGED because i was one day returning the trailer. I spoke with the uhaul main office and the woman said that the late fee of $20.00 would be waived because of weather-( I had left East tennessee in snow and drove to Tallahassee more slowly than usual - and then the movers were too cold in Tallahassee to help until the next day because tallahassee was ouring rain!! There is too long of a walk from the trailer to my door...not good in rain! Mver would be soaked and very cold too. I want my a refund of the $20.00. I am 82 and $20.00 means a lot living on a tiny social security check!
Stacy S. on
Keep up the Great work ,Customer Service was very professional and straight to the point. I would definitely recommend this Uhaul company.
Timothy K. on
Always make reservation but always still takes an hour to get through the checkout process
Larry F. on
Keep giving great customer service!
Jerri W. on
They are the best. Great attitude, friendliness, patient, informative and caring.
amanda K. on
The employees need to have proper training. I was told there would be a refund of money paid for taking the 15' u-haul back early. No refund. This wrong information dictated our actions for the 48 hours that we had the truck.
Anthony C. on
Nothing I was happy with my rental.
Christian U. on
The staff were all great. Keep up the good work.
Patricia R. on
The dealer apologized for the state of equipment we had rented and said it should have been replaced. He said he would take the equipment out of commission until it is repaired.
Glenda W. on
Have more staff for the morning hours
Paul H. on
Service was excellent, but I am still waiting for my credit on storage
henry c. on
Everything went extremely well.