Customer Reviews for U-Haul at Florida State University

Everything was fine. Pickup and return went smoothly, no surprises.

Great service, went above and beyond!

I was hoping to have a contact free experience at this location. Apparently the location did not get the memo. I thought I would be able to scan and get in a vehicle and leave. That was not the case. I had to interact and go through the same procedure as I did through the app and online, which defeats the purpose of me using the app. Why would you give the option to do some thing contact free when it is not so once you get to the location to pick up the equipment? The whole experience cost me time and energy.

The truck sounded rough and shakey.

Very Nice Staff whom got me in and out very quickly.

NA

A pleasure doing business with them

It was slow to get the truck, we waited an hour or so, but aside from that it was a positive experience.

Equipment was clean but the truck swayed to the right when I put my foot on break, making it unsafe. Equipment vibrated a lot even at 30 mph. One of the tires was flat. Why would the trailer not have a jack? How are we to load and unload main truck?

Staff was great but location was understaffed. Stood in line 50 minutes just to pick up the keys. Maybe send me a code that unlocks a lockbox, I grab the keys and go? Truck was really old and not maintained well, engine started smoking. Luckily it was just in-town use. Would have been really upsetting if I was on the road.

No comment

Rodney and Marc Toussaint made everything easy. I love their professionalism, yet provided excellent customer service. To improve, keep hiring personnel such as those two stellar young men.

Great business! Will definitely be a return customer and will refer to others without hesitation. Thank you!

Great customer service from Tessa Oliver. Friendly, helpful and knowledgeable. Will return to same location for truck rental. Unlike previous rental location at 5050 W Tenn., Tallahassee where customer service was horrible will never return to that location bad customer service/BAD

Great overall

Provide better lighting where vehicles are parked for pickup. Other than that overall experience was great!

In and out in less than 10 minutes and he said he would correct the 4x8 trailer versus the 5x8 trailer i initially rented. See comments regarding the pick up location.

I originally rented a Van. I did not need anything bigger. They did give me two options. To pick up an "upgrade" which wound up being way to big and to much gas money, or wait 5 hours to get something smaller. I unfortunately picked the 26" due to time constraints not knowing how hard this would be to drive. When I went to the second option later, they said at no point did they have the cargo van available. We were stuck driving this enormous vehicle with brakes and steering hard to control for our 7 hour drive back to Miami. Very disappointed.

Everything was excellent!

We've rented 3 vehicle-towing trailers and each time the ratchet straps have been fed incorrectly into the tie-down harness for the tires. It'd be helpful if the Rental end of renting (as opposed to the Return end) would go through the steps on HOW to tie down tires, then they'd realize one was fed incorrectly and minimize other renters' errors in how to correctly operate those tie-downs. We've rented similar vehicle transports from the same facility on W Tenn St in Tallahassee and all 3 times the reps have otherwise delivered EXCELLENT Customer Service. Should the need arise, we will definitely use them again.

The check in was fast, Polite and friendly.

The next customer would not have any problems with this location,the return process was absolutely perfect!

I was charged for fuel when there was no fuel in the van! I showed the worker and was told that he would make changes! I put fuel in the van! But I need to be replayed back not charged!! I'm nit pleased needs attention ASAP!!

The Tallahassee location was great, very friendly.

Love the motorcycle trailer

Easy drop off and accommodating of our situation.

It's always something with you you all this was only my second time renting a u haul but I was told 2 different things by 2 different ppl..it was a inconvenience that caused me money, will not rent from that location again!

Continue the good work

Great job

Never rented from uhaul before. This was a very pleasant experience

Just make sure the vehicles are in good shape. My pick up had a busted bed light. It was a preety new vehicle so it was a little disappointing.

I was sent the link to respond to confirm the return 296 times. It literally blew up my phone. I returned it in same condition I found it and on time and with more gas than I found it. Could not confirm the return after losing the link because I reset my phone. My woman's phone wouldn't confirm location for stone reason. In all the quote I was given was $60 less than what they charged including the $20 inconvenience fee for not being able to confirm the return. As of they weren't going to inspect the truck anyway. And they said I went over on miles yet I was one mile short of the total I stated tio begin with.

The website was very difficult to use. It showed the equipment at sites that did not have the equipment and they said they had never carried that equipment!

Great experience. How can you improve? Provide more personnel on a Friday to assist your customers. Nonetheless, the young man working was very professional and pleasant. Even had a sense of humor! Dr. C. Poole

All good I'll

I made reservation and preristered on line with all paper work completed in advance. Told I had a pickup reservation at 8:00-am. Arrived to find long line. Some In front had no reservation yet were still put ahead of me. No priority given to registering in advance. In efficient pick up process

The guys their, did a great job,

Not enough staff. From what I could tell there was only one person running the whole place. However, he did an excellent job for as stressed as he likely was.

KEEP UP THE GOOD WORK & MAINTAIN HEALTHY BENEFITS

Have more of a selection in truck sizes

Nothing everything was excellent and well above average

To pricey I paid $83 dollars for a uhaul rental I didn't even keep 24 hours.

Service was excellent, but I am still waiting for my credit on storage

Everything went extremely well.