Customer Reviews for U-Haul at Florida State University

Rating:

5.0

The first motorcycle trailer was damaged, I got just one block and had to turn around. The gentleman at the front desk immediately arranged for another trailer. It was fine. The people that work at this location are friendly and professional. I would recommend this location to anyone!

Rating:

4.0

The truck was new and clean. I reserved a dolly but one was not available and I was not told one was not available before picking up the equipment. That turned my 3 hour load into a 5 hour load.

Rating:

5.0

Would be nice to get a credit toward early returns. I returned the truck on the third day with no credits.

Rating:

5.0

Excelente servicio

Rating:

1.0

This has got to have been the worst experience I’ve ever had. Customer service was below bare minimum. I was given a larger size than I wanted, with no apology and told I’d need to go pick it up at a location 30 minutes outside of my way. I had to push to pick up at a slightly more convenient location. I received no discount even though the gas increased with this size. All that said, I went to return before my designated time and the place wouldn’t open until an hour after my return window. I tried to use the online return, but the page did not exist. I then attempted to return to two other locations flagged as available and open, only to find them closed. I called the main line and was received by a very short and rude woman who did not provide any level of quality customer service and was mad at me because she prompted us with a question as short as “Zipcode?” and anticipated an understanding that we would know she intended the drop off locations zipcode. And I inquired about the fact that my gas would now be lower from wandering Daytona for an eligible return location and that I was behind my window of time and she did not respond to that concern.

Rating:

5.0

It was a night verus day experience having people to deal with versus using the app.

Rating:

5.0

Great customer service and he had a great attitude.I would recommend this site to all of my friends.Thanks for a job well done.

Rating:

5.0

The staff was very professional and very helpful

Rating:

5.0

Keep doing what y’all doing . Regular maintenance on the equipment make sure the battery cable are well adjusted. Be great

Rating:

3.0

The guys there are top notch!

Rating:

5.0

Staff was friendly and prompt to get me my vehicle that I rented. Dropped off early so turnover was fast and easy.

Rating:

4.0

Everything was awesome don’t change a thing. The staff was very helpful and respectful. It’s in a good location and the price was reasonable.

Rating:

2.0

Charged on the day of rental August 8th, 2026(unusual). Charged again on August 26, 2026, added charges ($30) fuel surcharge ($35) and also mileage of (36) only traveled (17) miles. Called location to question 2nd charge and was told rental was being closed out on August 26, 2026 (3 weeks later). No explanation for fuel and mileage charges. Asked to bring copy of picture displaying return mileage and fuel would be reimbursed. Imagine how many times this has happened.

Rating:

4.0

We’re asked to self-drive the trailer back in to a very narrow alley. Only after several failed attempts a hand-lift boom was brought. We helped getting the trailer into a deep trailer alley with the boom. We would have expected local personnel to do this for us, not the customer.

Rating:

4.0

Location is convenient, but signage is confusing, lot was very full, and lot employee was not very engaged. He directed us to a different part of the lot for check in, which was fine, we moved the truck. But, then he just walked away. I had to go after him to actually DO the check in.

Rating:

3.0

There was no AC inside the Uhaul location. Also not enough people staffed to deal with move-in season.

Rating:

1.0

The location listed above is not my drop-off location. My scheduled drop-off location was 1301 Opelika Road in Auburn, AL. Upon arriving there after a long day of moving my daughter into her apartment, I was told there was no room and they sent me 20 minutes in the opposite direction to another facility. Evidently making reservations at a specific location with U-Haul is pointless because on the front & back end of my rental, neither of the locations I reserved 3 months in advance were honored.

Rating:

5.0

Staff was very professional and friendly.

Rating:

2.0

I have used this location in the past and received better service. Initially I called and received a quote of $19.95 for a trailer rental. Upon arrival, I was charged $24.95. I objected but, had no choice but to pay it. Returned the trailer less than 2 hours later. Approached an employee in the parking lot with paperwork in hand and asked if I needed to go inside and check in. He said. “No, you good.” Unhooked me and I left. Called back 2 times later to make sure I was checked in and both times got no local answer and spoke with U-haul Customer service. Finally received email next AM. Was concerned that the franchisee had not recorded trailer return and on time with no damage.

Rating:

5.0

NA

Rating:

4.0

I did mobile drop off after hours. Had to lock the blankets and dolly in the cab but other that, it was easy.

Rating:

5.0

Continue to do what u do.....

Rating:

5.0

Keep up the good work and the friendly service

Rating:

5.0

The guy needed help he did a great job but long line no one to help him.

Rating:

4.0

The truck I rented had no air conditioning and it very uncomfortable and extremely hot

Rating:

1.0

Inside of trailer was very dirty. Had to sweep it out and then cover the floor in construction paper to prevent items for being covered in black grime and dirt. Tore blew Out within 2 hours of location-completely shredded tire. This U-Haul trailer should’ve never been sent on the road.

Rating:

5.0

Having to pay for 3 days rent when only 1 was needed is ridiculous!

Rating:

1.0

Didn’t receive my reserved truck, and received a smaller one which made my moving much harder. Moreover, the staff were not friendly at all.

Rating:

3.0

Have personnel review highlights of the agreement and equipment rental. Be a little bit more forthcoming with information.

Rating:

3.0

Give us a trailer that doesn’t leak

Rating:

3.0

A little slow on the uptake but got my rental all checked in with no muss, no fuss. Didn't like the fact that the truck did not have cruise control which helps you maintain a constant speed and save fuel. It had a broken, best fuel economy gauge <eyeroll>. Get it together UHaul.

Rating:

5.0

Great folks, would definitely use them again!!

Rating:

5.0

Friendly, quick.

Rating:

3.0

I did not like picking up a truck that had 13 miles til empty. Yes, we got $25 gas credit so the rental was $39 for 7 hrs and 15 miles - but it is bad business to have a customer put gas in the truck to start using it

Rating:

5.0

كانالموظف جيد

Rating:

5.0

Stanley did an excellent job of getting me in and out on my way to the task at hand. Check back in was great too. Uneventful.

Rating:

1.0

scam. marketing at "only 20 dollars" and adding other fees on top. ridiculous!

Rating:

5.0

Stanley was courteous, professional and happy to help. Have rented from this location in the past and will definitely rent from this location in the future.

Rating:

1.0

Staff were rude and not helpful. Returning the truck after hours was a nightmare. Wouldn't recommend this location.

Rating:

3.0

The customer service representative was not very friendly. Also, was not very helpful with my needs.

Rating:

3.0

The day prior we were told that our 7:00am reservation will not be ready till 12:00. 5 hrs late is not acceptable!! We also reserved and paid for a furniture dolly and 12 moving blankets and neither was available. Very disappointed with the experience! It let us know we cannot depend on U-Haul!

Rating:

2.0

When a customer reserve a rental, it should be at the location and an easy pick up. The two workers told me that my reservation wasn’t available and that I’d need to come back at 3pm for a possible rental, when my original reservation was at 11am. When I then brought up the $50 reservation guarantee, I was told they do have the van for me to rent IMMEDIATELY.

Rating:

5.0

Kam (or Cam) was extremely helpful and kind. I would definitely recommend this location because of how helpful he was.

Rating:

5.0

The manager provided excellent service and worked hard to make sure we got our rental.

Rating:

5.0

Thanks B

Rating:

5.0

Great and quick service.

Rating:

5.0

Good Job all around. Positive experience.

Rating:

2.0

I was charged for leaving something in the car when I was told I would not be charged

Rating:

5.0

Equipment was as advertised clean, comfortable nicely, accessible excellent job

Rating:

5.0

A lot. My rep at the pickup location was great. However, after the reservations were confirmed, for my auto transport, it was changed 3 times, twice without my knowledge putting me out the way and eventually causing me to spend more than expected.

Rating:

5.0

Quick check out and inspection. Thank you

Rating:

5.0

No ac and hard shifting.

Rating:

5.0

The app needs to be updated or something the only issues ive been having is canceled orders at different locations. And not being able to do all the mobile check in stuff

Rating:

3.0

Manager was rude when I expressed to her that I did not know I had to move out a day before they were actually charged me.

Rating:

1.0

This was teh worse storage exp ever. There was a hole in the storage container's roof that cuased major water damage to some of my belongings, the container was inundated with mold and mildew and roaches. I had to quickly move my stuff out to another storage facilitiy. The same day I asked to close the account but was told to leave the damage items in and the account active while i filed a claim. I was told I would not be charged while they invstigated and the claim pending. Would'nt you know it, hey still changed me, and refused to reverse the charge. Whatever you do find your storage needs else where.

Rating:

5.0

very easy to move in, no hassles. Would definitely recommend.

Rating:

5.0

Service was excellent, but I am still waiting for my credit on storage