Customer Reviews for U-Haul at Governors Dr

4,553 reviews

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SIERRA W. 
Rating:
5.0

Customer did not leave a comment.

Sonja W. 
Rating:
4.0

The U-Haul representative was very courteous and helpful.

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

CANDACE H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
4.0

Customer did not leave a comment.

Isabelle S. 
Rating:
4.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Great Customer Service at this location, love it!!!

NICHOLAS R. 
Rating:
3.0

More staff and keep vehicles clean

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
3.0

Customer did not leave a comment.

Ashley T. 
Rating:
3.0

Vehicle had crumbs all over the floor from the previous renter, and the representative did not care to converse and rushed us out of the door

Brittney B. 
Rating:
5.0

Very helpful and accommodating.

TONIA T. 
Rating:
5.0

Customer did not leave a comment.

MISTY W. 
Rating:
3.0

Where is the electronic receipt?

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Jill V. 
Rating:
5.0

Customer did not leave a comment.

SPENCER C. 
Rating:
5.0

Great service and equipment!

Tommy B. 
Rating:
4.0

Have more stores like this one? Your telephone agents messed up my sign in so I can't get into my account. I was all over the area trying to find you at first. This final place was much better than the others. They knew what to do. They did it. Great

T W. 
Rating:
4.0

Customer did not leave a comment.

mildred C. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

MARCUS O. 
Rating:
5.0

Friendly knowledgeable staff Moving is always tough- they were very helpful and kind which went a long way during a stressful time. We will definitely be back

THOMAS F. 
Rating:
5.0

Hitch installation was excellent!

Steve F. 
Rating:
2.0

Customer did not leave a comment.

SEAN W. 
Rating:
4.0

Customer did not leave a comment.

Christie A. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

The two service men were awesome. They did my install in record time. I was so happy. Kudos to them! They made my experience great.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

anita C. 
Rating:
5.0

The man was quick and released me faster and he knows what he is doing.

Sam P. 
Rating:
5.0

Outstanding team at the Governors Drive location

MONRO L. 
Rating:
4.0

Vehicle had a low tire on the left rear inboard. Also, the tires need to be checked for balance an alignment and shocks/suspension checked. Both trucks rode rough

James T. 
Rating:
5.0

Super easy to reserve what we needed online and go to location to pick up.

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

walter B. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Beverly L. 
Rating:
5.0

The uhaul associate was very friendly and polite. He made the transition very easy and quick.

Philip P. 
Rating:
4.0

Customer did not leave a comment.

Doug V. 
Rating:
5.0

Customer did not leave a comment.

Caritas G. 
Rating:
5.0

I always use this location because of the excellent service.

John A. 
Rating:
5.0

Customer did not leave a comment.

JIMMY H. 
Rating:
5.0

Customer did not leave a comment.

Louis K. 
Rating:
3.0

Have the sales person check truck on return so you know additional charges before you leave. Also offer more free miles should be all unlimited miles or at least 200 miles.

Ann E. 
Rating:
4.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Don't rent out trucks with mirrors that don't work properly

Kiera N. 
Rating:
4.0

Customer did not leave a comment.

Deontae L. 
Rating:
1.0

Unorganized. Trailer was missing gate latch hardware and spare bolts weren't on hand as they should be. Instead I was given flimsy zip ties. Service was not the best but not the worst. The gentleman had an attitude the entire time from a previous customer.

SPENCER D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

Toney W. 
Rating:
5.0

Customer did not leave a comment.

Janie J. 
Rating:
4.0

I'm not sure if it was in the contract or not which is my mistake but I certainly believe that you should tell customers to return vehicle with the same amount of gas. I didn't realize you had to pay per mile and fill it back up. As I said, my mistake but I still felt taken advantage of.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
3.0

We returned the van within 5 minutes of the scheduled return time. My husband was told to leave the keys with the agent and they'd take care of it. They waited to actually check the van back in as returned until after the return time, so I was charged for two days rental, when in actuality, we had it for about 23.5 hours. Highway robbery. I'll be using a different company if I ever need equipment again.

ANITA M. 
Rating:
5.0

Outstanding service and extremely efficient!

donald C. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

HARRIET M. 
Rating:
5.0

Customer did not leave a comment.

Brittany G. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

N/A

Kevin D. 
Rating:
3.0

It's an old building and needs fresh paint

ANTHONY R. 
Rating:
2.0

One of the tires on the trailer had a chunk missing from it. Sure enough, half way through our trip, the tire came apart.

Chris H. 
Rating:
5.0

We had a confirmed guaranteed pick up from a different location, whenwe went there therude woman told us that we were notin her system and she could not rent a truck to us. My wife showed her the confirmation, but shestarted yelling that she could not rent us a truck. We had to drive 20 miles to the next location to pickup a truck. Poor customer service. I even hadto drive the extra miles to return the truck to the same location.

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

Janice Michelle P. 
Rating:
2.0

Customer did not leave a comment.

OKEEMA H. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Leanna L. 
Rating:
3.0

I really can not judge this location, as I wanted to rent from the 7606 Madison Blvd location, which is closer to my home. I was upset that i had to pay extra mileage charges, because of a screw up by the reservation department,

BRETT P. 
Rating:
4.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
2.0

truck was a very bad ride, rides like a van is a joke. did not have the appliance cart ordered we had to go and get it from another vehicle and the return process very poor. wanted us after hours to use the wi-fi and take pics with camera. wi-fi was not working for us or the other family that was trying to return a truck also.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL A. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
4.0

Right rear tire on the 6 x 12 had less than 10 psi in it and the left rear tire only had 20 psi. Tires on front axle both had 52 psi. Side marker lights on the fenders were out. rear fender marker on the left side and forward fender marker on the right side. Otherwise the rental was very good. Thanks.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Chloe R. 
Rating:
5.0

Nothing. Your customer service was awesome.

DENISE V. 
Rating:
5.0

The Manager their is very considerate and really strives to give every customer that I've witnessed while I was there including myself; the best experience while ensuring the customers needs are met. Also, the Gentleman who helped me was a great reflection of the manager. They appeared to have fun, maintained professionalism, meet all their customers needs, and be very attentive. It was a pleasure and I know if I need to ever rent any Uhaul equipment here in Huntsville, I'd like to make this facility my first and only option. Thx 🙏🏾

ANTHONY C. 
Rating:
1.0

Staff was very rude. Truck was dirty

Jessee D. 
Rating:
5.0

Nothing, everything was great. Service was quick, pickup was quick and drop off was quick. Staff was very friendly!

ERIC M. 
Rating:
5.0

O got a GREAT DEAL!

JOE A. 
Rating:
2.0

Customer did not leave a comment.

Anthony B. 
Rating:
1.0

poor management and did not consider customer needs Van was terrible to drive on interstate

Martin F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Max K. 
Rating:
3.0

Customer did not leave a comment.

Lowell F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
4.0

Customer did not leave a comment.

Candace H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
4.0

Drop off was fast and super easy.

Alicia L. 
Rating:
5.0

The best company to have

DENIS T. 
Rating:
3.0

Every thing was great

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

ANIKA L. 
No reviews have been submitted for this location.

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