Customer Reviews for U-Haul at I-225 & Colfax

2,493 reviews

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Box hadn't been swept from prior use, otherwise everything was great.

Daniel S. 
Rating:
5.0

Don't know what more could have been done. Great experience!

Chris W. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Irah B. 
Rating:
5.0

The staff was very friendly and efficient. My only complaint has to do with the system as a whole as it noted somehow in the system that the drop off was Grapevine, TX (William Tate) when I requested Roanoke TX and never mentioned Grapevine TX. The system must have changed and defaulted back to the last place I used 5 years ago versus what I requested in Roanoke TX. I just left it as it was more painful to change but that is my only complaint but the pick up location and personnel were great.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Keep up the good work

Gary E. 
Rating:
5.0

Owner and staff were friendly, personable, and helpful. Thank you!!

Lacey R. 
Rating:
5.0

great customer service

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

The manager there is awesome. He is so friendly and kind!!!

Katelyn F. 
Rating:
5.0

Staff was great to work with. Great People.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

No I don't have thanks

tarekeng H. 
Rating:
4.0

Customer did not leave a comment.

LeDay G. 
Rating:
5.0

Customer did not leave a comment.

stephen H. 
Rating:
5.0

Very friendly and kind. Nice surprise with ho our world is now

Diane W. 
Rating:
4.0

Have the headlight switch and some light switches fixed from falling into the dashboard and also have the window handle fixed so the next person won't have the problem I had rolling down the driver's side window for fresh air.

dupre H. 
Rating:
5.0

Tyrone was awesome. He thoroughly explained the contract and asked if I had any questions. He highlighted the important areas on the contract, including the roadside assistance information. Very professional.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Mariana T. 
Rating:
5.0

Customer did not leave a comment.

Angelika B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

The general manager is not friendly at all, after he got off the phone with a different customer, he called them an idiot right in front me. And he wasn't very friendly with me either. Will not go back to that location

CASANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Byron Q. 
Rating:
5.0

All perfect

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Great customer service!

lyna I. 
Rating:
5.0

Customer did not leave a comment.

Quinton W. 
Rating:
5.0

super friendly! easy check in. great experience.

erron D. 
Rating:
5.0

Great customer service this location has seen improvements since the last time I rented and glad to see the change.

Donald D. 
Rating:
5.0

The counters guy was fenomenal

Wellman L. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer service was awesome

jovanny G. 
Rating:
5.0

Nothing. The service was excellent!

DONALD R. 
Rating:
5.0

Your site offers excellent service to all customers. Your agents understand all of the guidelines under all of the services offered by the Colfax and I-225 location. Excellent to work with them.

LEROY T. 
Rating:
4.0

When you want a customer to also haul a trailer, keep timings for pickup in mind and keep them closer, like the same city, not Denver - Fort Collins. And make sure you let the workers know someone is coming to pick it up. And make the instructions/timetable more clear. I was given 4 different addresses for 2 pickups.

Jelena D. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

sonya C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

SENDAKA M. 
Rating:
5.0

Customer did not leave a comment.

GRACE S. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Andrei G. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
1.0

Your 20 foot truck is not 20 feet! Fuel economy is 8 MPG! I had to return the 20 foot box truck because I could not get 6 20 foot boards to fit even when using the attic space and angling the boards to the floor at the rioll up door. I put on 7 mikes and they still charged me knowing full well that truck was not 20 feet lomg! Use Pemske if you can! Ujaul box trucks are junk!

James D. 
Rating:
5.0

Customer did not leave a comment.

SONIA G. 
Rating:
5.0

Great service from Tyrone! Helped to get a proper truck for walk-in on a busy day. Both pick up and return processes were fast and professional.

Mikhail K. 
Rating:
5.0

Very Professional, Very nice, very informative!.. thanks again!..

bill M. 
Rating:
5.0

Ecxelent service nice people

Daniel C. 
Rating:
4.0

Continue the good service thanks

Herman F. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

The truck smelled like smoke and there were some pills on the floor.

Veronica S. 
Rating:
5.0

Tyrone was very pleasant and prompt! From the service I got currently I have no I other comments. Thank you Uhaul!

Andrea W. 
Rating:
3.0

When I showed up to pick up the truck just after 7AM, I waited for over 30 minutes while the sole staffer filled up 10+ propane tanks instead of getting me out the door. Other employees didn't show up for work, but that became my problem. The employee said they'd add extra time for my inconvenience but was unable to do so…so nothing doing. When I returned the truck, I again went inside while an employee filled up an unending line of propane tanks. After approaching them and leaving my key and being told “everything is good, I'll process this for you shortly” I received a call the following morning asking when I would return the truck, over 18 hours after I dropped it off. I told them I returned it the previous day and they said “oh, ok” HOW DO YOU NOT EITHER SEE THE TRUCK ON THE LOT OR SEE IT WAS RENTED AGAIN? What is going on? This was a bad experience, still haven't received my emailed receipt 12 hours later.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel M. 
Rating:
5.0

Everything was excellent

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Alexis K. 
Rating:
5.0

Customer did not leave a comment.

song P. 
Rating:
5.0

Customer did not leave a comment.

Adrian W. 
Rating:
4.0

I really appreciate the online application it helped me with my time management/getting ready for the move and still having to work…great job and Thanks

Margarita M. 
Rating:
4.0

Well, when I Picked up the unit, the Associate show me that on the Paper the fuel is full but when I get in the vehicle its at 1/8. Upon return, I filled it up more than when I receive. Associate told me I will get a discount. I haven't seen it reflect on my bank until I write up this review.

Robister P. 
Rating:
5.0

One of the best U-Haul locations I have ever used.

Richard K. 
Rating:
3.0

The truck was very dirty

Gumaro V. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
4.0

Customer did not leave a comment.

Gerardo V. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Second time to use this location and it was quick, painless and easy.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

jalynda K. 
Rating:
2.0

Location was understaffed, dirty and depressing. Waited in line for nearly 30 minutes to get my rental processed. Cargo van wasn't very clean and the tire alert was on the dashboard. Uhaul location couldn't be reached by phone. Uhaul scheduling said my rental was reserved and guaranteed at a closer location, but that ended up being false and I was forced to pay more in mileage by going to a location further away.

David C. 
Rating:
2.0

Give it support I made a reservation for that location on Labor Day when I arrive to the location they told me that you guys send my reservation to another location like 20 minutes away we I arrived at the location it was closed we so we call and try it to do with a Custumer service nothing so the customer service send us to the original location that they didn't help us so I miss my appointment complex elevetor what a mess!

Miguel O. 
Rating:
5.0

The trailer brakes did not work and because of this and the steep mountain grade from point a to point b it put tremendous pressure on my cars brakes. Please be sure the brakes work

Michael H. 
Rating:
5.0

Just want to acknowledge Tyrone for being so great with his customer service. I almost ordered the wrong rental for what I wanted to accomplish and he took the time to ask me about my move to make sure I got what I needed. Super helpful!

PENNY R. 
Rating:
5.0

The manager at this location was very helpful information was complete. He was very professional and a complete joy to work with. He gets my highest rating possible Cliff kimble

Cliff K. 
Rating:
5.0

Nice Manager

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Randi M. 
Rating:
1.0

I rent the van at 1:30 pm and then i took the van back at 4:30 pm and they guy told me that he was to busy to check the van so he can charge what i needed to paid. He said in 30 min i will have my receipt on my email, i wait 3 hours and he never checked in the van i took so have to call customer service to let them know that.

Mario R. 
Rating:
5.0

Friendly and helpful Uhaul manager.

Carolyn D. 
Rating:
5.0

Tyrone was so professional and helpful to my daughter and me! He helped us with the dollies to determine what we needed in addition to telling us about a bag with handles to move a king mattress, which came in very handy. He was very pleasant and a joy to work with. Great employee! Terri Moon Cronk

TERRI M. 
Rating:
5.0

The staff was amazing! They were very friendly, and explained everything and made my rental great.

Christina M. 
Rating:
1.0

This was not our scheduled pick up location which was supposed to be within a mile of our house. Also, there was a padlock on the UHaul and we were not provided the key so couldn't open it.

Suzanne V. 
Rating:
5.0

We had a great experience with this location. Our agent was Zane ( I hope I spelled that right) who gave great customer service. He was fast and really took the time to explain all the policies and procedures for renting a truck and made sure that we understood as well. Thank you Zane for your great service and for helping our troops!!!!

Correy F. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Manager was very helpful and bailed me out of a situation where I would have been stuck. He made sure to ease my mind and make sure I was taken care of in a great way. He made sure I was able to help my clients this past weekend and everything went well. Thanks again!!!

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Everything was great, no areas of improvement.

Irma S. 
Rating:
5.0

Customer service is very professional and the staff go beyond expectation.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

felipe D. 
Rating:
5.0

Customer did not leave a comment.

ROBINETTE W. 
Rating:
4.0

Equip the motorcycle trailer with higher speed rated tires.

Brian W. 
Rating:
5.0

Had an amazing experience would highly reccomend. Already left a review on google specifically for Jason who was an amazing help and very friendly guy

Francisco S. 
Rating:
5.0

The visor was a nuance. The steering column was loose, though probably an older vehicle. Ovar all was yet drivable. Thank You for all your help!

eonroyce Q. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Nyah K. 
Rating:
3.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Connor V. 
Rating:
5.0

Customer did not leave a comment.

Traya D. 
Rating:
1.0

Got charge way over the amount, it should have been. Almost double the amount to use the U-haul. Crazy

Martin O. 
No reviews have been submitted for this location.

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