Customer Reviews for U-Haul at Kansas Ave

3,473 reviews

837 Kansas Av   Modesto, CA 95351

(209) 577-1030

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(209) 577-1030

837 Kansas Av
Modesto, CA 95351

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
3.0

The trailer I reserved was not there so they got me a smaller trailer. Due to that issue I was forced to make more trips moving stuff and with the price of gas it cost more money then expected. Due to this hopefully the next time I rent it will be comped and no cost.

Jeffery T. 
Rating:
3.0

Charged me for gas that was inaccurate even after I told them before i left their premises.

luis M. 
Rating:
5.0

Representatives were great.

William J. 
Rating:
5.0

Friendly, helpful staff.

Patrick D. 
Rating:
5.0

The staff and store manager is very professional.

lakisha S. 
Rating:
5.0

The U-Haul app needs improvement. I was not able to complete my equipment return. I tried 5 times

juilo T. 
Rating:
5.0

Customer did not leave a comment.

MAX P. 
Rating:
5.0

Customer did not leave a comment.

Staci B. 
Rating:
5.0

Customer did not leave a comment.

Francisco J. 
Rating:
3.0

my problem is with your employees insisting that i use a cell phone to rent a truck. your site offers that as a convenience, but states that it's also acceptable to have a clerk check you in. regardless of what some people think, not everyone has a cell phone.

barbara T. 
Rating:
3.0

Truck had lots of damage, a check engine light on and smelled of weed. Truck wouldn't shift gears till 4000rpms. Not worth the price to rent..

Trevor B. 
Rating:
5.0

Very helpful

Diane H. 
Rating:
5.0

Quick service

Diane H. 
Rating:
5.0

Súper cool

Eli S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Employees very friendly and really helped us

Miesha S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Service representative was extremely kind, professional and fast. Great service!!!!

Tim C. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Patricia Z. 
Rating:
5.0

Undecided if I would recommend. Last experience I had was horrific. Made reservation but there were no trailers available and they wanted me to drive 30 min away to another city to get one. This experience was great. Very efficient staff and everything was great.

Brian L. 
Rating:
4.0

I think u haul is a good organization. The location on Kansas ave in modesto ca is especially a great location I have used it many times. One thing you can improve in is hire more people like the ones at Kansas ave. Blanca is a great representative of you company and is very good customer service. I do not send in reviewed many times at all. But I felt moved to do so because of the top quality service and professionalism of Blanca and the entire staff at that location.

Richard H. 
Rating:
5.0

The employee who helped me through the process was genuinely helpful, patient, and friendly. The other employee there also greeted me with a smile and light conversation. Great customer service and price for the rental!

Melinda M. 
Rating:
5.0

Saray did an AMAZING job very good customer service and knows how to do her job❤️

lawanda H. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
3.0

The 4x7 trailer I rented today had no safety pin for the coupler. They tried to sell me a lock so nobody could take it off. I said it was missing the safety pin to hold the coupler on. I pull trailers for a living. I've seen what can happen with no safety pin. The people who "helping" me had no clue what I was talking about. Since I only needed it for a very short time, I just took it as it was. But I was really upset by the lack of safety equipment and the lack of knowledge from the employees there.

Dean L. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
2.0

The door to the box truck would not close. It was a nightmare.

Amber L. 
Rating:
5.0

Very friendly personnel and helpful staff (no improvement needed

Lucy H. 
Rating:
5.0

Customer did not leave a comment.

youses D. 
Rating:
5.0

Customer did not leave a comment.

farzad T. 
Rating:
5.0

Excellent and very professional service in all respects. Thank you

patrick H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Nothing! Not only was his site clean and organized everything was priced well inside they had a bathroom that could be used by customers as well they were very quick and took care of situation or customers quickly I was on the road fast I brought it back they were courteous I I can't see how you could improve it

Debbie H. 
Rating:
5.0

Nothing at All. You Have EXCELLENT CUSTOMER SERVICE STAFF. THE YOUNG LADIES THAT TOOK OF ME WERE SO GREAT THAT I WOULD RECOMEND YOUR Kansas Avenue store over and Over Again. I am so Greatfull for the SERVICE I received that if it wasn't for her service, my day would not have ended So Good. God Bless You and the two young ladies that took Care of Me. God Bless You 🙏

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Ruth G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Staff is very friendly and professional. Thank you

MANUEL M. 
Rating:
2.0

I ordered items/equipment to go along with my truck rental and the pads werent even in the truck, nor did they check to see if they were and then the dolly I needed was not available. Just poor planning on their part

Arianna K. 
Rating:
1.0

Horrible customer service. I had one CC declined twice while using the CC machine, after which the the agent asked "do you have a valid card" I supplied another card and I told the agent that if this card was decalined, I was going to leave. It was declined, I got up to leave and the agen said "maybe it's the machine", which it was. NO apology. I was told in a very "short /terse" way how to do the walk-around. I asked if someone would assist, I was told "No, that's your job to do, we don't do that" I stated that Enterprise always does the walk-around with me. I was told "Not my problem". I went to do the walk-around, after looking at the condition of the van, which was filty and had issues (the pictures were hard to see and I didn't see the issues in the photos) I returned inside to ask about all the dirt and dents. I was told "That's why you take the pictures, like I told you. Did you not understand that?" This was told to me by someone other than the agent who assisted me. Had I not needed the van that day, I would have cancelled. I will NEVER rent from U-Haul again. I rent 2-3 a month, I normally rent from Enterprise, but due to when I wanted to return the van, I opted for U-Haul. I won't even give U-Haul a second chance. U-Haul should be ashamed of the people that are at the facility I rented from.

Martin D. 
Rating:
2.0

The truck had dog hair all over. I waited 15 min. Before getting help as the attendant was washing a truck and made me wait until she cleaned it. She stated that she just sanitizd the truck, but it was dirty full of dog hair. I took the truck home and vacuumed.

Sargon S. 
Rating:
4.0

The young lady who assisted me was wonderful getting educating me on the trailer and did great hitching it to my vehicle however I discovered during the return on the vehicle she overcharged me. She was charging me per mile and I paid extra in case I went over the allotted mileage, but the man I delivered said that is not possible has the trailers have no mileage gage. I should have been a flat fee, and he credited me.

michelle A. 
Rating:
5.0

Customer did not leave a comment.

Tamatha S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

The staff member was exceptional. Give him a raise.

Douglas H. 
Rating:
5.0

The girls are very polite and helpful.

ESPERANZA F. 
Rating:
4.0

We had to have the drop off point changed to the Kansas avenue location because the one we had selected (Tio's Auto) had closed earlier than the 6 pm time their website had indicated. This actually I find inexcusable as it caused substantial issues having to sort that out. Tio's Auto should be open when they say they are on the website. The security guard there stated they close at 3:15 pm.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Rebecca J. 
Rating:
4.0

The truck needs servicing. And truck Bay could have been cleaner. But service was great.

karen B. 
Rating:
5.0

The staff was nice, respectful, and helpful

Bobbie S. 
Rating:
5.0

Customer did not leave a comment.

RENEE B. 
Rating:
5.0

Improve on? Nothing! Fantastic service! Your employees are speedy & helpful. They are thorough in their explanations & are quick to step in to assist if needed! I'll always return to this location in the future (and I have a few to choose from!) Thank you U-Haul on Kansas Ave!

Debra G. 
Rating:
4.0

The tank was brought back at a quarter as given

Gia S. 
Rating:
5.0

Everyone was very nice and helpful.

Janette H. 
Rating:
5.0

Nothing. Equipment and customer service was great!

Mark K. 
Rating:
4.0

I actually don't have nothing bad to say about this location, the place looked pretty clean and were sad to be given a uhaul that was covered in graffiti

juan R. 
Rating:
5.0

None

Dave I. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

bad parking understand staff is slow when I have pre ordered an filled out my d l.infi picture , an not helb as I'm a senior a handicap , I had to fight to unload remove trailer off my truck while the black nappy haired layz blackan employee stood around while myself an other customer complained of issues, I rent frequently

Bill P. 
Rating:
5.0

Customer did not leave a comment.

DORIS J. 
Rating:
4.0

Too expensive I got charged 154 dollars to use it for 1 day didnt even drive it far or nothing

Deomar M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very easy to return truck after hours

mark B. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Fast, friendly, professional

william E. 
Rating:
5.0

Friendly, professional, and quick in and out.

WILLIAM E. 
Rating:
5.0

Everything and every one was so nice & helpful!

Ramon I. 
Rating:
5.0

I made the reservation more than one month ahead of time. I really wanted a 5X10 box trailer but I got a 6X12. It was a bit too much for me to haul it for 2000 miles. Otherwise everything was good

Aurel V. 
Rating:
3.0

Understanding and helpful. One thing uhaul needs to do, is clarify where the truck is being dropped off. Every time I choose a location to drop off a rental, I go to that location and they state I need to take it somewhere else. Dumb

Ryan P. 
Rating:
5.0

Excellent customer service.

susan roxann dor C. 
Rating:
4.0

Customer did not leave a comment.

Sergio Y. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
5.0

I was there right at opening along with several other people. The manager there (Serina Martinez) was excellent. She efficiently and quickly handled all customers processing several people simultaneously. She did a great job and I would just like to thank her!

John W. 
Rating:
5.0

Customer did not leave a comment.

Rayneen M. 
Rating:
4.0

Check cleanliness of inside of windshield and correct as necessary. Driving toward direction of the high sun was hard to see. I cleaned the inside windows and all was well.

William M. 
Rating:
5.0

Customer did not leave a comment.

Babatunde A. 
Rating:
5.0

The Kansas location is far more professional and honest than the McHenry location. The sassy young man at the McHenry location always tries to rip you off for gas and always has an attitude. The employees at the Kansas location were helpful, nice, and there was actually the correct amount of gas recorded. I will only use Kansas uhaul from now on.

Micah R. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
2.0

Wondering why i was charge $11.43? No explanation was given and truck was good with inspection.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Kurt E. 
Rating:
4.0

All fine, rep was very friendly. Only ding against it was it being difficult to position a trailer in the lot.

Charles B. 
Rating:
5.0

Quicker response to roadside assistance calls

brian H. 
Rating:
3.0

The tank was low on fuel and truck was disgusting. The store itself was clean along with the bathrooms, but the two ladies working there seemed to be ambivalent to the needs of customers and were just robotic in their actions. Made you feel unwelcome.

PIERRE Z. 
Rating:
2.0

She only apologized as she charged my credit card for the mileage charges

Susan B. 
Rating:
1.0

The manager and store associate did the best they could with what they had but at the end of the day, U-Haul is just a crap company. This is my 2nd time having an issue with U-haul and it's because of their lack of guarantee when renting one of their items. I rented a 6x12 trailer and when I showed up, the trailer was down for repair (it needed a compressor) . I had people who were supposed to help me move, plans to leave that same day and the u-haul that I reserved was down for repair with no notice! I was then offered a smaller trailer or a truck which would not be comped and would've been triple the price I was supposed to pay. I called U-Haul to complain about the issues I was having and was told that I should have receive a call the day prior to confirm when and where I'll pick up my trailer and that it's not a guarantee the place I reserved my trailer will have it. I did not receive any call the day prior and when I told the woman on the phone that, she basically said well I can call the place you were supposed to pick up from and see if there's any update. The place I had just left FIVE MINUTES AGO. Needless to say, U-Haul offered no solution. Lucky for me, my friend had a compressor and offered to fix the U-Haul for them. They allowed him to and thank god it worked. No discount was given for my troubles. We paid full price for a trailer with a flat that we had to fix ourselves because U-Haul was acting helpless.

Deja D. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Faster service that's all everything else is excellent

Rigoberto O. 
Rating:
1.0

Store rented what I had reserved twice ,, slow store on large amounts to fill forms, I rent eight times a year a trailer

bill P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

elias M. 
Rating:
2.0

I specifically asked for a trailer with a ramp so that we can load a motor cycle, BBQ, heavy stuff. Instead I received their last one with a tail gate. That was after I waited 45 minutes to cancel the first one that she assigned me to that was closed trailer with no ramp. So we had to make ramps out of bricks and boards. Safety hazard but we got through it with no injuries. Thank God !!!

cornelia V. 
Rating:
5.0

Customer did not leave a comment.

sarai L. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

However there was a 100.00 hold placed on my cc..and I have never recd my money bk

sugar C. 
Rating:
4.0

Customer did not leave a comment.

Jesus S. 
Rating:
2.0

Will never use ubox service again

James R.  |  Overall Experience 
Rating:
5.0

Everything went well

david e.  |  Overall Experience 
Rating:
2.0

Need more employees.

Gregg C.  |  Overall Experience 
Rating:
5.0

Thanks a lot for the help with my Ubox guys. I really appreciate it!

Ashley M.  |  Overall Experience 
Rating:
2.0

Delayed 2x with no notice.. Poor communication

CA R.  |  Overall Experience 
Rating:
5.0

Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

Teresa L.  |  Overall Experience 
Rating:
5.0

The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

carol s.  |  Overall Experience 
No reviews have been submitted for this location.

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