Customer Reviews for U-Haul at Knox Abbott

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Knox Abbott

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jarrod F.
Rating:

Customer did not leave a comment.

Craig Z.
Rating:

Great experience, friendly staff

Raleigh C.
Rating:

Staff very helpful

Milton Z.
Rating:

I strongly suggest that both the customer and the u-haul associate do a walk around inside and outside of any vehicle rental together to eliminate any issues pertaining to vehicle that is being rented by the customer! this will hold everyone accountable!

jim A.
Rating:

Customer did not leave a comment.

Douglas W.
Rating:

Customer did not leave a comment.

Mukund S.
Rating:

Customer did not leave a comment.

ALONIA J.
Rating:

I got back at 5:09 and was charged an extra 20 dollars. I don't think that was fair.

Adam B.
Rating:

Customer did not leave a comment.

Jonathan C.
Rating:

Horrible customer service during the return process. Will never rent at this location ever again

Isaac W.
Rating:

Customer did not leave a comment.

Darwin D.
Rating:

Logan was very helpful.

James H.
Rating:

This was very affordable and easy to use. Great trailer. Lights worked, good tires etc.

Chris E.
Rating:

Customer did not leave a comment.

Charles H.
Rating:

Customer did not leave a comment.

Satika H.
Rating:

Very busy location but great customer service!

James M.
Rating:

Customer did not leave a comment.

Joseph P.
Rating:

Customer did not leave a comment.

Matilde C.
Rating:

We had a couple hiccups. The original 3rd party I made the reservation through to pick up at 9am did not have a truck ready for me. And then after having my reservation moved when I went to return the truck at 4:00 pm (reservation was through 5:30 pm) was told i could leave the keys and would have reciept emailed once truck was checked in. So finally 7:50 pm I get email showing truck checked in at 7:18pm and I was charged for 2 rental charges. So I am giving kudos and an excellent review because even with the problems the customer service people I spoke to on the phone were very friendly, knowledgeable, and fixed my issues with ease. So thank you.

CRAIG Z.
Rating:

Great service, friendly staff.

michael H.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

Edna S.
Rating:

Went to three locations to drop the U-Haul off and no one would take it. Had to travel 19 more miles on go the THEIR specified location. Then dad to wait inside a long time because no one was in there. Finally had to go outside to find someone to check me out.

Laurie G.
Rating:

Customer did not leave a comment.

Rebecca W.
Rating:

Customer did not leave a comment.

BRUCE R.
Rating:

Customer did not leave a comment.

Windy C.
Rating:

Customer did not leave a comment.

Craig F.
Rating:

I arrived at this location shortly after they opened. The customer service rep at this location was not friendly and helpful at all when the rental was rang up as more than twice as expensive as what I was originally quoted. I had to call the main UHaul number myself to get to the bottom of the problem and get help resolving it. I was finally able to get the price originally quoted. Meanwhile I had people waiting to help load the enclosed trailer and a long day of driving ahead which put us way behind schedule. We were driving across country and expected to make it in 3 days and use the 4th to unload before having to return the trailer. The rental is for 4 days. You can improve by hiring friendly and helpful employees and not renting poorly maintained enclosed trailers that leak and ruin its contents. Because of the delay, it was nearly midnight before we reached our hotel. It was a long hard day of driving through the mountains in the rain and darkness by the end. When we got our suitcases out of the trailer to check into the hotel, they were completely soaked in water and there was a pool of standing water on the floor. Needless to say I was really upset but it was so late I couldn't deal with it at the moment. The next morning when we called UHaul to swap trailers for one that didn't leak, I was informed that this isn't the first time they have had this problem and that they would not give me a new trailer but could send out a person who would caulk the trailer. There was already caulk all over all of the seams on the front of the trailer inside and out. It is obvious that this has been an ongoing problem which was not properly resolved or the equipment retired. After being informed that it could take up to an hour and a half or more before they could get there, depending on traffic, where they were coming from and how busy they were, I was not about to lose another chunk of the second day waiting around and get to our stop super late again. I went to home depot and purchased a tarp and caulking supplies and caulked the trailer myself. It ended up raining the entire 3 days of driving. I just can't believe they would rent a leaky enclosed trailer and not even swap it out for one that was not defective. If I wanted all my stuff to get wet, I would have just loaded it in the back of the pick up and put a tarp over it. I have used UHaul many times over the years and have had some other unpleasant experiences, though not all of them. After this horrible experience, I will look for other solutions before going to UHaul.

Daniel M.
Rating:

Customer did not leave a comment.

Paula G.
Rating:

The mobile request/Return process is not good. The pick up locations I requested did not have the size truck I requested. They deferred me to Grove Rd. GREENVILLE. Then for drop off, it was not perfectly clear that you had to physically be in that spot to do mobile check in. After moving all day, I was ready to get home, so I tried mobile check in from home and the system would not let me do so. I called uhaul for help to check in the vehicle and was on hold for 20 minutes before I got help. I went through check in with the phone rep. He assured me I was checked in. On 1/6 I kept getting texts to turn the truck in. I had my son go physically back to the drop off location to make sure the truck was checked in properly. The staff at the store made sure it was properly checked in. I was not impressed with the electronic processes!!!!

Ricky R.
Rating:

Customer did not leave a comment.

Veronica M.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Stephanie S.
Rating:

Location pick-up and drop off locations were changed and we were not notified; truck we had ordered 3 weeks in advance was not available; only got to use truck for half the time we rented it for as windshield wipers had to be fixed; repair persons drove on front lawn and created deep ruts that will need to be filled in with soil; contents got wet inside of truck as it sat in rain being repaired rather than driven to location and unloaded; move got delayed a day because of repair; had to put in additional fuel as truck had to be started and ran numerous times during repair process; have submitted online claim for property and content damage but that has not been resolved yet; have tried to call manager of store numerous times during past week to ask for partial refund, but only get message that her “mailbox is full and cannot accept messages”. I’ve been waiting to do an online review as hoped it would have been cleared-up by now, but it’s been over a week and nothing has been resolved yet!

Darryl M.
Rating:

Customer did not leave a comment.

matthew G.
Rating:

I made a reservation for a trailer and appliance dolly. They didn’t have the appliance dolly and I had to drive to a new location. Staff were friendly and tried to explain that uhaul sucks and don’t keep track of dollies....well they need to figure out how to actually fulfill a reservation at the location they told me to go to!

single S.
Rating:

Customer did not leave a comment.

Adam T.
Rating:

PleAse let me know how to get light issue corrected

Michelle M.
Rating:

I called and asked before the reservation was made if I would get some of my money because I wouldn't have the uhaul but 24 hrs, I was told yes I would be refunded for whatever days I didn't have it. Upon arrival at store I was told otherwise and that is not a promise/guarantee but could happen. I really couldn't afford the 200, my daughter's Christmas is going to suffer. I was under the impression it was 29.99 a day, again even called BEFORE reservation was made and asked. Just really disappointing. I had the uhaul exactly 24 hrs returned clean and same condition I received it. Thanks though.

Quanae R.
Rating:

Customer did not leave a comment.

vernon G.
Rating:

Customer did not leave a comment.

Harun A. | First Impressions |
Rating:

I would have preferred a storage in an enclosed structure/space, with varieties to select from.

Harun A.
Rating:

Cautious, helpful and motivated personnel.

Larry M.
Rating:

Customer did not leave a comment.

Douglas B.
Rating:

Employees were courteous and efficient. Great customer service.

James H.
Rating:

My customer representative Loren did a great job.Thank you.

Jamie P.
Rating:

Customer did not leave a comment.

anne F.
Rating:

The truck only had 3/8 of a tank of gas. Also, I reserved the truck a week before and when I went to pick it up we were sent to another location because the truck was not there. On top of that I called and asked if they did military discount. I was told upon return of the truck that it would be applied to my total bill. When I returned the truck and asked about military discount they said they did not do that. Overall not a great experience.

Charles S.
Rating:

Customer did not leave a comment.

Lloyd R.
Rating:

Customer did not leave a comment.

ALI F.
Rating:

Customer did not leave a comment.

john C.
Rating:

Customer did not leave a comment.

Yuliana P.
Rating:

Customer did not leave a comment.

Renwick B.
Rating:

Customer did not leave a comment.

Don M.
Rating:

Customer did not leave a comment.

Ebony M.
Rating:

The manager/representative was extremely helpful, and made my transaction easy and stress free.

Ronald M.
Rating:

Customer did not leave a comment.

cornell R.
Rating:

Customer did not leave a comment.

John C.
Rating:

The staff on duty was excellent. Friendly, knowledgeable and efficient. Great experience.

Kelly L.
Rating:

For all Uhaul needs I recommend this location. Mr. Shawn offered excellent customer service and was very kind and informative. The staff at this location are very helpful and friendly. I will continue to give them my business.

Christopher D.
Rating:

Customer did not leave a comment.

Jarrod F.
Rating:

Lauren and her crew are always a pleasure to se and fill our demands. They go the extra mile to make sure all customers are satisfied when they leave.

Charrise S.
Rating:

Pick up location moved to this location without notification. Poorly and under staffed. Long wait times. General/district manager unreachable via message ,email or phone. Trucks all over the lot. Drop off information was given incorrectly.

grant H.
Rating:

Customer did not leave a comment.

Marshall B.
Rating:

I do business with this location on a semi-regular basis. It is always clean and well maintained. The staff are friendly, knowledgeable, helpful, and competent. I recommend the Knox Abbot store to people often. Thanks.

Jonathan C.
Rating:

Customer did not leave a comment.

Ty L.
Rating:

I arrived at the uhaul pickup location at approximately 7AM, when it should have opened according to the website. An employee did not arrive until almost 8AM. She was short with me, impatient and rude to say the least. I was also billed with a 150$ late fee charge, after turning the truck in right after the time slot that I was supposed to. I will not be coming back and I recommend that others do not as well.

Jill J.
Rating:

Customer did not leave a comment.

William Y.
Rating:

Customer did not leave a comment.

Cameron Q.
Rating:

Customer did not leave a comment.

John M.
Rating:

Horrible no one knows what they are doing the customer service line is a joke they will just tell contact the store manager when they’re back in weeks days not realizing that you don’t choose to move on a weekend you have to jobs and all that fun stuff specially when your moving 4 states away

margaret K.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

There were no problems with the rental of the Dodge Ram pickup truck. It was in excellent condition and worked out very well for my needs. I would rent from this dealer again!

david C.
Rating:

Customer did not leave a comment.

Willard P.
Rating:

Customer did not leave a comment.

William B.
Rating:

Customer did not leave a comment.

Marshall B.
Rating:

I would like to thank the staff at the Knox Abbot Rd. store for their help, friendly attitude and the good service they offer everytime I come in for anything. I absolutely recommend doing business here and will continue to do so myself.

Gwendolyn N.
Rating:

Customer did not leave a comment.

Shellie D.
Rating:

Am pissed was charged for gas when i filled it back up to 3/8. Like i received it. Shellie

jarrod F.
Rating:

This location genuinely cares for their customers. This is the reason we continue to do business with them

Jeanne S.
Rating:

Service was excellent from start to finish.

Kalleigh P.
Rating:

Customer did not leave a comment.

Shannon S.
Rating:

Customer did not leave a comment.

Santasha R.
Rating:

Be specific about what all the charges are I paid $80 for a small truck and only had it for 3 hrs one of the assocaiates told me that I would be refunded on what hours I didn’t use and I didn’t I didn’t even go the whole 50 miles I said I would poor communication.

Cathey W.
Rating:

Customer did not leave a comment.

Vicgledia W.
Rating:

Customer did not leave a comment.

Jeanne S.
Rating:

The young black gentleman was patient and kind with all his customers, even during busy moments.

Kathy E.
Rating:

Although the clerk was very friendly and helpful, I found out 2 days after turning in the vehicle that it had not been entered into the system. The clerk was very helpful when I returned to straighten things out, though. She said there were sometimes glitches in the system and stuff doesn't get registered. I hope they figure it out soon. It caused me a lot of anxiety and robbed me of some time.

Maria Q.
Rating:

Customer did not leave a comment.

Susan L.
Rating:

Customer did not leave a comment.

Thomas S.
Rating:

Customer did not leave a comment.

Karen M.
Rating:

Rep was wonderful

William M.
Rating:

Customer did not leave a comment.

David M.
Rating:

Keep everything the same! The crew there are absolutely knowledgeable and a pleasure to work with! The manager is definitely on top of everything! I will go to no other locations here in the Columbia area! Great customer service and experience!

HAROLD B.
Rating:

Customer did not leave a comment.

Jack W.
Rating:

The young man that received the truck was an example of business at its best. That quality should be rewarded. Positive attitude is very welcoming and hard to find sometimes.

Christopher W.
Rating:

Staff was excellent.

Marie S.
Rating:

Don't remember her name, but Friday the 13th was a tragic, scary, but stressful day for us, she listened while we vented, gave good advice, helped with our truck & Dolly, was very polite, nice & caring towards us. She was awesome!

Henry P.
Rating:

The service was excellent !

Milton S.
Rating:

Staff very nice to work with

Andrew S.
Rating:

Customer did not leave a comment.

NATENDA P. | Overall Experience |
Rating:

Mone

No reviews have been submitted for this location.

Back
To Top