Customer Reviews for U-Haul at Knox Abbott

2455 reviews

901 Knox Abbott Dr   Cayce, SC 29033
(@ Stop Light)

(803) 791-5992

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 791-5992

901 Knox Abbott Dr
Cayce, SC 29033
(@ Stop Light)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

After hours drop off, by 30 minutes.

David F. 
Rating:
2.0

Van was old, seats were so worn they put a slip on cover over it, check engine light remained on entire time and the passenger side rearview mirror did not work. HORRIBLE and DANGEROUS vehicle.

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Everything was great!! Thank you!

VANESSA M. 
Rating:
5.0

Hire more employees like you have at this location, the customer service was excellent, I will return

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Les S. 
Rating:
4.0

Make all rentals be returned full of fuel so you long haul customers don't have to immediately have to stop to be able to complete there trip and estimate how much fuel they're gonna use.

CORY H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

Make sure the customer service a customer receives from a call center, will be the same when the arrive at the brick & mortar u-haul store.

AVERIN T. 
Rating:
5.0

Service was excellent and the gentleman taking care of me very professional.

Brian B. 
Rating:
1.0

Customer did not leave a comment.

Andres L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The staff are always very professional, and very helpful. Having a blinker problem, the staff quickly tracked down the problem for me, swapped the fuse, and I was on my way. Great guys and gals up there, and they are my go-to for Uhaul.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Your guy was nice friendly and very helpful along with every step of the way check-in and check-out.

Darvin C. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Thank you to the General Manager. He really helped me in my time of need trying to find a truck last minute.

Shakaylia M. 
Rating:
5.0

Nothing. Great service and professionalism.

Dexter J. 
Rating:
5.0

Easy to work with on a tight schedule

tyrell D. 
Rating:
4.0

Guy was really nice to work with

mark K. 
Rating:
5.0

Customer did not leave a comment.

ALI H. 
Rating:
5.0

Mike has done a great job helping us with our move!!!

William B. 
Rating:
5.0

Employees were professional and super nice. Great experience overall

KAREN K. 
Rating:
5.0

Laural has the best customer service!! I love her!

Latoya W. 
Rating:
5.0

I was very pleased with the service that Laura provided. Great experience !!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

ROGER F. 
Rating:
5.0

The manager was amazing and thorough. She was headed home for the day but turned (from walking to her car) around just to help me. Thank you for going above and beyond for me.

Aaron B. 
Rating:
5.0

Great customer service on pick up and drop off. Got me in and out during the check in and the employee was very helpful when I dropped the vehicle off.

Shaun P. 
Rating:
5.0

The manager of this location is an excellent representative of your company. Very friendly and professional

Floyd F. 
Rating:
5.0

More staff at the counter to assist with pick up. Even though we checked in online, I still had to go inside to get the keys. There were 2 other customers ahead of me so we had a 20 minute wait. The woman working was doing the best she could but it would have been nice for her to have some help. OR have the keys for online pick up available without needing assistance.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Nothing

Wanda C. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

good, accommodating customer service

Brittany L. 
Rating:
5.0

Awesome customer service at this location!!!⭐️⭐️⭐️⭐️⭐️

John W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

The men and women were nice, helpful, and patient with helping me. Because of unforseen circumstances they still were very nice and helpful. Awesome staff.

GARY W. 
Rating:
5.0

Great service! Nothing!

Wayne P. 
Rating:
4.0

the front window needs cleaned. Hard to see while driving at night

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

We just returned the equipment they didn't have time to know check anything out because it was close

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

SHERWYN E. 
Rating:
3.0

The back of the truck was full maggots. I had to wash it out before I could use it.

FRANKLIN R. 
Rating:
5.0

So helpful to disable veteran

Thomas J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

The lady I dealt with in the morning was rude and gave me the wrong truck. So it ate into time I would actually get to use it. And didn't supply the truck with a dolly that I requested and was charged for. They didn't have the trucks ready, I had to remove the advertisements from the windshield. Then, when I returned the truck, I told them I needed the refund for the dolly I was never given. That took them 20 minutes to figure out. And the thing is, I told them to just don't worry about giving me the dolly because they were acting like it was hard for them to add the dolly on to the order. This place was unprepared and disorganized.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

No improvement needed, great experience at the Knox Abbott location, Cayce, S.C. your employee from Chicago was excellent.

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

Mindy S. 
Rating:
5.0

Customer did not leave a comment.

Marion W. 
Rating:
5.0

Customer service rep was exceptional-knew what she was doing, was friendly and processed the transaction quickly and efficiently. Trailer was broom clean, but was dirty to the touch.

Charles H. 
Rating:
3.0

I tried to reserve a hand truck hut once arriving to pick up the vehicle and equipment the hand truck was not available. Should have let me know ahead of time that it was not available.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE A. 
Rating:
5.0

Manager give me great information thanks so very much!!!

Inese B. 
Rating:
3.0

I wish this location would pick up the phone. I have questions about my bill.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Dhaval M. 
Rating:
5.0

Customer did not leave a comment.

ABDUL H. 
Rating:
5.0

CONTINUE YOUR FRIENDLY-COURTEOUS-PROFESSIONAL ATTITUDE WITH YOUR CUSTOMERS.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Nothing this is the best place to do business. Period

Samuel R. 
Rating:
5.0

Mike was awesome. Great customer service , great communication and great character. Would recommend anyone go see Mike at U-haul on Knox Abbott in Cayce SC. He is a great employee and I rent from U-haul a good bit. This is my new preferred location .

STEPHEN B. 
Rating:
1.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Both staff members were very polite and helpful also quick with service. Good job!

Kevin H. 
Rating:
5.0

Matt was very helpful. Reservation, pick up and drop off were very simple and on time.

hollis F. 
Rating:
3.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Hamp L. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

The staff was very friendly and helpful.

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

There was no truck available when we went to pick it up (made reservations so there would not be this problem). Sent to another location, then sent to another location, then had to go back to the previous location. Truck had a smell in it that was not right (we could never figure out what we were smelling).

TARA H. 
Rating:
3.0

When I picked up my truck I was told my extra purchases (boxs, blankets, and hand truck) were in truck. They were not. Truck was clean but only had an 1/8 of a tank of gas.

JOSEPH N. 
Rating:
4.0

Pay your employees more so turnover is more reasonable

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Jenna C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

RICKIE M. 
Rating:
4.0

Customer did not leave a comment.

Elia N. 
Rating:
5.0

Great!

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
1.0

Find a new crew.

NIJA G. 
Rating:
3.0

Your staff should be masked. Not only is it a local ordinance, it's common sense. Otherwise, good service.

JEROME F. 
Rating:
5.0

Customer did not leave a comment.

CHRISSY S. 
Rating:
5.0

Appreciate the great customer service! Keep it up and I will be a repeat customer.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
3.0

The rep that was there when I returned the equipment was on his phone the whole time I was there. Told me to put the key on the counter and he would check it in later. Very rude.

Hinton M. 
Rating:
5.0

Customer did not leave a comment.

wendy C. 
Rating:
5.0

Customer did not leave a comment.

WENDY A. 
Rating:
5.0

Nothing

Carol R. 
Rating:
5.0

This is the best U-Haul location! The staff is wonderful! It is clean, organized and well stocked! Our truck was clean and ready on our arrival. On returning the truck, we were greeted outside right away! This location should be an example for all to follow.

CHARLENE R. 
Rating:
4.0

Customer did not leave a comment.

ALESSANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
5.0

The van was perfect and just what I needed. Matt did a great job. Thank you so much! Lisa

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Tanasia Larry was exceptional - super friendly and helpful. I was very impressed with the level of service.

TERESA E. 
Rating:
5.0

Tanashia is an excellent representative! Tanashia was attentive and patient and extremely helpful. Tanashia made my moving experience stress free! The manager is also great! So wonderful to interact with people of such excellent character!

SHONDA R. 
Rating:
4.0

I would have preferred a storage in an enclosed structure/space, with varieties to select from.

Harun A.  |  First Impressions 
No reviews have been submitted for this location.

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