Customer Reviews for U-Haul at Knox Abbott

2489 reviews

901 Knox Abbott Dr   Cayce, SC 29033
(@ Stop Light)

(803) 791-5992

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 791-5992

901 Knox Abbott Dr
Cayce, SC 29033
(@ Stop Light)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Tara Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Manager did an awesome job!

LEE W. 
Rating:
5.0

So accommodating!

TRINITY B. 
Rating:
5.0

There was only one employee working and about 8 customers in line. I don't remember his name but he remained very professional and helpful under all that pressure. Great job!

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
1.0

Customer did not leave a comment.

SEAN O. 
Rating:
1.0

Customer did not leave a comment.

RHIANNON L. 
Rating:
5.0

Richard did a great job getting me on the road

DAVID L. 
Rating:
5.0

Richard White was great to work with!

REBEKAH L. 
Rating:
4.0

Everything was good and I will tell everyone how good u are

BERNARD J. 
Rating:
5.0

Customer did not leave a comment.

Victor F. 
Rating:
5.0

Everything was good even the employee

NICOLE J. 
Rating:
5.0

I don't recall his name (like Richard or Robert or Nathan) but he was super great. 10/10

Steven C. 
Rating:
5.0

Excellent staff. All are very friendly and accommodating but you need more staffing to make the location a memorable customer experience.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS G. 
Rating:
4.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Nothing; great guys/ fast service.

TARA P. 
Rating:
5.0

I got the trailer back a day early, the service to unhook was easy. thanks.

Jim M. 
Rating:
5.0

Richard was very helpful. The truck had a little trouble going up hills but it got the job done. Will be using again later this month when my son moves.

LYNNETTE W. 
Rating:
5.0

Have written instructions in prominent location for after hours drop off of trailers. Online info can be very challenging for some of us to access, etc.

HERBERT P. 
Rating:
5.0

Went to the original place to drop off, and it no longer exist. Tried to call the number, and the place wasn't even set up. Luckily there was a place next to me that was able to assist me

DUANE T. 
Rating:
5.0

Get him more help.

HARRY S. 
Rating:
5.0

Well taken care of - easy in, easy out! Thank you!

ALAN Z. 
Rating:
5.0

Had a reservation at 430 for a 10' truck, but the person that rented it before me was late returning it. Ended up waiting until 6pm (I didn't mind, things happen, and it wasn't U-Haul's fault whatsoever. Richard, the guy behind the counter, is fantastic in every way and deserves recognition for his patience with every customer, his positive attitude during what was obviously a very busy day, and his kindness that made bad news feel like it wasn't so bad after all. Definitely returning to this location next time I need its services, and I hope Richard is CEO by that point because he deserves it.

EVAN H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Richard was very nice and helpful! We would definitely use this location for any future needs.

LORI L. 
Rating:
5.0

There was a mixup on pickup location with the contract location not being the location of the trailer. The trailer was only a 10min drive away, but I could have saved 30min total by knowing/going to the correct location first.

Dale C. 
Rating:
3.0

After hours drop off, by 30 minutes.

David F. 
Rating:
2.0

Van was old, seats were so worn they put a slip on cover over it, check engine light remained on entire time and the passenger side rearview mirror did not work. HORRIBLE and DANGEROUS vehicle.

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Everything was great!! Thank you!

VANESSA M. 
Rating:
5.0

Hire more employees like you have at this location, the customer service was excellent, I will return

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Les S. 
Rating:
4.0

Make all rentals be returned full of fuel so you long haul customers don't have to immediately have to stop to be able to complete there trip and estimate how much fuel they're gonna use.

CORY H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

Make sure the customer service a customer receives from a call center, will be the same when the arrive at the brick & mortar u-haul store.

AVERIN T. 
Rating:
5.0

Service was excellent and the gentleman taking care of me very professional.

Brian B. 
Rating:
1.0

Customer did not leave a comment.

Andres L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The staff are always very professional, and very helpful. Having a blinker problem, the staff quickly tracked down the problem for me, swapped the fuse, and I was on my way. Great guys and gals up there, and they are my go-to for Uhaul.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Your guy was nice friendly and very helpful along with every step of the way check-in and check-out.

Darvin C. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Thank you to the General Manager. He really helped me in my time of need trying to find a truck last minute.

Shakaylia M. 
Rating:
5.0

Nothing. Great service and professionalism.

Dexter J. 
Rating:
5.0

Easy to work with on a tight schedule

tyrell D. 
Rating:
4.0

Guy was really nice to work with

mark K. 
Rating:
5.0

Customer did not leave a comment.

ALI H. 
Rating:
5.0

Mike has done a great job helping us with our move!!!

William B. 
Rating:
5.0

Employees were professional and super nice. Great experience overall

KAREN K. 
Rating:
5.0

Laural has the best customer service!! I love her!

Latoya W. 
Rating:
5.0

I was very pleased with the service that Laura provided. Great experience !!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

ROGER F. 
Rating:
5.0

The manager was amazing and thorough. She was headed home for the day but turned (from walking to her car) around just to help me. Thank you for going above and beyond for me.

Aaron B. 
Rating:
5.0

Great customer service on pick up and drop off. Got me in and out during the check in and the employee was very helpful when I dropped the vehicle off.

Shaun P. 
Rating:
5.0

The manager of this location is an excellent representative of your company. Very friendly and professional

Floyd F. 
Rating:
5.0

More staff at the counter to assist with pick up. Even though we checked in online, I still had to go inside to get the keys. There were 2 other customers ahead of me so we had a 20 minute wait. The woman working was doing the best she could but it would have been nice for her to have some help. OR have the keys for online pick up available without needing assistance.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Nothing

Wanda C. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

good, accommodating customer service

Brittany L. 
Rating:
5.0

Awesome customer service at this location!!!⭐️⭐️⭐️⭐️⭐️

John W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

The men and women were nice, helpful, and patient with helping me. Because of unforseen circumstances they still were very nice and helpful. Awesome staff.

GARY W. 
Rating:
5.0

Great service! Nothing!

Wayne P. 
Rating:
4.0

the front window needs cleaned. Hard to see while driving at night

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

We just returned the equipment they didn't have time to know check anything out because it was close

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

SHERWYN E. 
Rating:
3.0

The back of the truck was full maggots. I had to wash it out before I could use it.

FRANKLIN R. 
Rating:
5.0

So helpful to disable veteran

Thomas J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

The lady I dealt with in the morning was rude and gave me the wrong truck. So it ate into time I would actually get to use it. And didn't supply the truck with a dolly that I requested and was charged for. They didn't have the trucks ready, I had to remove the advertisements from the windshield. Then, when I returned the truck, I told them I needed the refund for the dolly I was never given. That took them 20 minutes to figure out. And the thing is, I told them to just don't worry about giving me the dolly because they were acting like it was hard for them to add the dolly on to the order. This place was unprepared and disorganized.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

No improvement needed, great experience at the Knox Abbott location, Cayce, S.C. your employee from Chicago was excellent.

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

Mindy S. 
Rating:
5.0

Customer did not leave a comment.

Marion W. 
Rating:
5.0

Customer service rep was exceptional-knew what she was doing, was friendly and processed the transaction quickly and efficiently. Trailer was broom clean, but was dirty to the touch.

Charles H. 
Rating:
3.0

I tried to reserve a hand truck hut once arriving to pick up the vehicle and equipment the hand truck was not available. Should have let me know ahead of time that it was not available.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE A. 
Rating:
5.0

Manager give me great information thanks so very much!!!

Inese B. 
Rating:
3.0

I wish this location would pick up the phone. I have questions about my bill.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Dhaval M. 
Rating:
5.0

Customer did not leave a comment.

ABDUL H. 
Rating:
5.0

CONTINUE YOUR FRIENDLY-COURTEOUS-PROFESSIONAL ATTITUDE WITH YOUR CUSTOMERS.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Nothing this is the best place to do business. Period

Samuel R. 
Rating:
5.0

Mike was awesome. Great customer service , great communication and great character. Would recommend anyone go see Mike at U-haul on Knox Abbott in Cayce SC. He is a great employee and I rent from U-haul a good bit. This is my new preferred location .

STEPHEN B. 
Rating:
4.0

I would have preferred a storage in an enclosed structure/space, with varieties to select from.

Harun A.  |  First Impressions 
No reviews have been submitted for this location.

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