Customer Reviews for U-Haul at Knox Abbott

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Knox Abbott

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CHRISSY S.
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Customer did not leave a comment.

BRIAN P.
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Appreciate the great customer service! Keep it up and I will be a repeat customer.

SAMUEL P.
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Customer did not leave a comment.

Hinton M.
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The rep that was there when I returned the equipment was on his phone the whole time I was there. Told me to put the key on the counter and he would check it in later. Very rude.

wendy C.
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WENDY A.
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Carol R.
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Nothing

CHARLENE R.
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This is the best U-Haul location! The staff is wonderful! It is clean, organized and well stocked! Our truck was clean and ready on our arrival. On returning the truck, we were greeted outside right away! This location should be an example for all to follow.

ALESSANDRA L.
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Rose H.
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Lisa S.
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The van was perfect and just what I needed. Matt did a great job. Thank you so much! Lisa

Robert M.
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Customer did not leave a comment.

TERESA E.
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Tanasia Larry was exceptional - super friendly and helpful. I was very impressed with the level of service.

SHONDA R.
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Tanashia is an excellent representative! Tanashia was attentive and patient and extremely helpful. Tanashia made my moving experience stress free! The manager is also great! So wonderful to interact with people of such excellent character!

Darryl H.
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One of my best experiences with U-Haul to date. I would highly recommend this location.

ROGER M.
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Drop off couldn't have been easier! An overall excellent experience. Nobody does it better than U-Haul!!

charles M.
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Kevin C.
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I had to change pick up locations because of equipment availability. Not a big deal but inconvenient.

Roger P.
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Gene G.
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Darien I.
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Scott T.
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I was hoping the representative might be wearing a mask when I walked in. Indoor space with not a tremendous amount of ventilation.

JOSE P.
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The ladie I was so rude

JULIUS M.
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Customer did not leave a comment.

WILLIAM H.
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Nothing to add.

Phillip S.
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The cost estimate on the phone was much lower than the estimate that was calculated during vehicle pickup. Thomas the uhaul person during pickup had a lousy attitude! Additionally he would just keep repeating “that's what the computer says”. He ruined my experience. The young women during drop off was good though.

William W.
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David H.
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Adai Q.
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KEVIN B.
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Thanks for a great experience with this recent transaction!

Tina B.
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UHAUL representative Shar failed to have on a mask. I was very surprised especially since this location is supposed to be a corporate site. In addition, there only one person during a busy day - Saturday.

Charles E.
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Just what I needed. When my car broke down on the highway, I needed a trailer to recover it. Uhaul representative quickly completed the paperwork and expertly attached the trailer to my vehicle. Return was quick and easy. Very satisfied.

CHRISTOS W.
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Customer did not leave a comment.

John G.
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Professional and EXTREMEMLY helpful staff. Quick processing for pickup and drop off. Well stocked and abundant supplies. Friendly and welcoming team.

John G.
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Add aerodynamic fixture to front if trailer to improve towinf efficiency and gas mileage.

David W.
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Never have had any problem with this location over the years. They do a very good job.

Jonathan K.
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Customer did not leave a comment.

STACEY B.
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Sarah A.
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Kevin F.
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Employee was very outnumbered. lot of customers and phone ringing off the hook. He stayed calm. Spoke to everyone and hurried everyone along. Did a outstanding job.

Catherine T.
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Kathryn H.
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I rented a cargo van for $19.95 for 4 hours. It sounds like a great deal except you also pay $0.89 per mile and top up the gas tank, so it ends up being pretty expensive. Everything was all right though until I returned the vehicle and after walking out of the office I checked my receipt and found that manager Matt Brazell had charged me an extra $4.88 for gas. I had him come out to the truck again and sure enough he was wrong and refunded me the extra. I wonder how often he adds the extra. I won't trust him again.

TAYLOR H.
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Jennifer B.
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Craig D.
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Staff and service excellent!

Patrick J.
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David B.
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Deborah T.
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I was well pleased with the young man who helped me he was very nice and helpful. This place was very clean and they had all the things I needed.

Craig C.
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The trailer had extremely rusty safety chains and the lift handle on the trailer tongue was missing when I picked it up.

Roberta C.
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Great service. Very helpful.

GILES W.
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Customer did not leave a comment.

Jeremy A.
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I was stranded for over 4 hours over 100 miles away. I broke down a mile away from another UHAUL dealership and it took nearly 4.5 hours to get me back on my way. I had to pay labor wages of over $300 for the three employees just sitting in a truck. I was 4 hours late to my clients house for the delivery. We had to unload the broke down truck and reload the new one. Nobody is talking to me about compensation! All they're concerned about is the “new contract!” Meanwhile, I'm still meant to pay $300 for my rental! We didn't get back home until 8 pm!

Parker H.
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Easy enough everything was explained a quick fix for my couch and large items to get across town.

Michael H.
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Matt was great! Very friendly and helpful.

Angela C.
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The back door on the cargo van would not open sobi had to put a washer n dryer in the side door which was very complicated.

MILTON S.
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Store needs more staff. to handle the customers

maxwell B.
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Customer did not leave a comment.

Roger C.
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Raymond C.
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Joseph M.
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Check-out and check-in went very smoothly with nice rental van. Went as well as possible.

Kwame M.
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Customer did not leave a comment.

John S.
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Kenneth W.
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Check out your system for applying the correct time of pickup. I pickup a trailer at 11:30 am and your system shows 8:30 am.

Wanda S.
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Customer did not leave a comment.

Barbara H.
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Seep up the waiting time.

Jeromy D.
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Customer did not leave a comment.

Kyle C.
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Customer did not leave a comment.

Ronald H.
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I have used this store for over 30 years. Through all personnel changes, the service remains good. Always friendly, efficient and accommodating.

Spencer W.
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Service was excellent, staff top notch. We went here after leaving another Uhaul location that should not even be allowed to operate.

JEFFEREY P.
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Customer did not leave a comment.

CHARLES L.
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Great Service!

ROBERT M.
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Customer did not leave a comment.

Larry B.
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Great job here too! The guy came out right away to meet us and help me park the trailer.

russella T.
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Customer did not leave a comment.

Vicki R.
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Matt was greeted us that morning for pickup. He was very nice and knowledgeable and helpful. I don't remember the name of the young lady that helped me when I returned the truck, but she treated me the same as Matt. I thank them both and I will use this location again in the future!! Keep up the good work guys!!! Thanks 😊

ROBERT J.
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The programmed wait time to speak to someone is ridiculous.

William W.
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told me I would be charged 32$ for gas. Yet they charged me 100$ offered no receipt. Showed up on my credit card.

MICHAEL B.
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Customer did not leave a comment.

Devyn B.
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The entire trip was horrible

Kieran O.
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Lisa B.
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Eric B.
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David W.
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Location is very convenient and located near University of South Carolina. Check out was very quick and smooth

Gregory M.
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Staff was extremely helpful and entire transaction went swimmingly.

Gregory M.
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Matt was a tremendous help. From finding the equipment i needed to check-out.

BRIANHERBERT E.
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They rushed right out and unhooked the trailer and would not let us do anything,....it was truly white gloved/turn-key service. We were in and out of there faster than it took to allow a cup of coffee to cool off!

James B.
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Customer did not leave a comment.

Devin C.
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I was overcharged on items I did not receive in my truck. When I received the final bill the items were still on there after speaking with the person working. I sent an email and didnt get a reply back.

James D.
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Customer did not leave a comment.

Marcus J.
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Get mat better customer service training

Lance V.
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I rent at UHaul quite a bit, (Cayce SC location) There is a blonde-haired young lady, that works at that UHaul and she is very helpful and always makes sure I get the correct size trailer for what I am hauling. This attention to detail is why I don't use anyone else.

Thomas M.
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Customer did not leave a comment.

Jacob L.
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Give that guy who helped me a raise! Very professional.

Hung T.
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Mark H.
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The gentleman unhooking the trailer was very nice

Gregory J.
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Customer did not leave a comment.

Amy G.
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See my comments above. Don't think I was fairly treated.

Kevin T.
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Customer did not leave a comment.

Joseph W.
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Great experience all around

Toy A.
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Customer did not leave a comment.

Harun A. | First Impressions |
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I would have preferred a storage in an enclosed structure/space, with varieties to select from.

NATENDA P. | Overall Experience |
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Mone

No reviews have been submitted for this location.

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