Customer Reviews for U-Haul at Metcalf

8,649 reviews

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

(913) 381-9300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer service was great!

ANTHONY S. 
Rating:
5.0

Friendly service.

Matt N. 
Rating:
4.0

I guess one small thing bothered me, I couldn't find the drop off box returning the key. So after about a good 20 minutes I finally found an area in a door that allowed one to leave the key! The snow, ice, and other trucks made it difficult but in my searching there were no directions to be where the drop is. I thought this was very odd.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Irapuan A. 
Rating:
3.0

Customer did not leave a comment.

Casey D. 
Rating:
4.0

Check engine light came on while I had the truck. Truck ran OK but did have almost 150,000 miles

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
1.0

The line was long and one of the workers. An older white lady on 1/12/22. Perhaps a manger just walked around and messed with boxes and pretended to be busy while we waited in line for over twenty minutes. My encounter took 1 minutes. But this lady just pretended to be busy. Some thing happened when I got back. I would fire her if I managed this office.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

Maureen M. 
Rating:
4.0

Customer did not leave a comment.

COLBY S. 
Rating:
5.0

Customer did not leave a comment.

Christian P. 
Rating:
5.0

Good service

JULIO R. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD A. 
Rating:
5.0

Every staff member I interacted with was very polite and helpful. There were no unpleasant surprises.

ryq F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Bianca G. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Every thing would have been better if the heater would have worked, very cold move.

Steven L. 
Rating:
2.0

Followed the return instructions on my receipt exactly as printed. No dropbox in sight. Went to UHaul office up the street and was told I parked in overflow and needed to move it. I did so. Returned to the office. Clerk said all he needed was the key. As I was leaving, clerk came out to the car and asked my last name. Said I checked in incorrectly and was rude. I asked for a receipt. He said it was emailed. I asked for a hard copy. He gave me one but the rude attitude continued. Have another move in a few months and will not be returning.

Neal L. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Nothing. Everyone was very nice!!

Sindi D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL N. 
Rating:
4.0

The parking was a little tricky because it was full of other rental trucks.

Ellen U. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Be more customer centric, organized, prepared, etc. pick up was chaotic. Site seemed understaffed. All customers that were there when we picked up were frustrated and unhappy. Conversations were “that it was always like this at this location”.

MICHAEL T. 
Rating:
2.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

Dissatisfied with being charged for extra days. I called and asked for advice and was not told that I would not be refunded unused days.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

KARL RICHARD O. 
Rating:
2.0

Customer did not leave a comment.

SIERRA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Uhaul tried to attach a trailer that had more duct tape than copper wires. Fix your wiring (verify it too) before you connect to my car or open my car's hood.

STUART P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie M. 
Rating:
2.0

Customer did not leave a comment.

Ruben E. 
Rating:
5.0

Thanks so much! Switched out our truck due to battery malfunction on first and had trouble with the phone system after the numbers didn't match up with the contract truck info (couldn't reach the actual store & the national phone center person we reached didn't understand the problem). Went in and the owner who had worked with us at checkout got us all squared away - super nice!

ELIZABETH B. 
Rating:
5.0

Thank you.

Daniel N. 
Rating:
5.0

had trouble reserving online, the app froze. On site was great!

MARGARET K. 
Rating:
4.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

LOREN H. 
Rating:
1.0

The UX for drop on the mobile device is horrible especially considering the drop off location for the vehichle is at a completely different lot so once you drop the vehichle then drive over to the drop box at the office location it is too late to complete the prompted photos. Even if you take pictures ot the photo prior outside of the app there is no option to upload those photos it requries you to take them through the app only.

KEVIN C. 
Rating:
5.0

Great experience!

Julia B. 
Rating:
3.0

Customer did not leave a comment.

barry M. 
Rating:
3.0

Customer did not leave a comment.

LOGAN P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

The employee helping me was very courteous and helpful even helping with a blown fuse causing problems with my signals.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN G. 
Rating:
4.0

N/A everything was great.

Michael M. 
Rating:
5.0

Friendly

James C. 
Rating:
5.0

Customer did not leave a comment.

Edmund P. 
Rating:
2.0

The staff were doing the best they could, I'm sure they're understaffed so it's not necessarily on them. But checking in and picking up things i purchased is always a nightmare here. Always. It just takes forever. Also this time they gave the dolly away that I reserved, they said they're first come first serve, but shouldn't my reservation count as first come? I already reserved it... And had no reason to think it wouldn't be there when I came to pickup the truck. The truck was fine and the staff was nice, but it's so chaotic in there. This time they had lost some keys and couldn't help us until they found them, etc.

ASHLEY B. 
Rating:
5.0

Great staff here. I only have a car and do not like to ask or wait on others for a truck or van. I often need to move something to my storage unit & just need a cargo van for an hour. These cargo vans are the BEST! Very hardworking staffers here, who can werve a line of customers within minutes!

Anna K. 
Rating:
3.0

I still haven't received a receipt. No one came to inspect the vehicle before i left the lot. Was told someone would assist me and no one did help locate the vehicle. I'm not sure what the milage was that they had before i left. But i had 148798 on miles when i left.

MEGAN V. 
Rating:
2.0

Our cargo van was dirty inside and out. Windows dirty and we had to clean the steering wheel and inside. Side door was difficult to open, “change oil line light” started as we left Chicago. Wipers missed most of the windshield. I can't understand why this can was not serviced well.

PAMELA K. 
Rating:
5.0

They were great, fast, friendly, and helpful.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Very nice

Bradley H. 
Rating:
1.0

Very disappointed have rented at this location before and never had this kind of experience.

TODD S. 
Rating:
2.0

We rent trucks frequently and this was the worst experience we've had at the Metcalf location (or any UHaul for that matter). The truck was dirty - the back had to be swept out before I could use it. The truck radio randomly came on when driving at a very high volume, startling me in rush hour traffic. NOT COOL The driver's door had to be slammed to shut - not a safe feeling. Location indoor staff was pleasant the gentleman who was on the lot was not and brushed off my concerns about the door as "I got it to shut". He did, after multiple attemtps. *eye roll

Amber B. 
Rating:
4.0

The staff was great. The online check in experience was horrid. I took the time to upload my license in advance but had to do it again upon checking in. I sat in the truck waiting for approval to go thru- it never did. Went inside, waited in line, and was told my driver photo was denied because I was wearing a hat and the technology doesn't work. What!? Why would that not be in the instructions? Don't many people wear a ball cap on moving day?!

Megan H. 
Rating:
4.0

Customer did not leave a comment.

steve M. 
Rating:
3.0

Store is not clean and smell gas inside the store.

THAMMANIT P. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

Lady was trying to check out 2 people at 1 time and did NOT give me her full attention and it ended up costing me more. Like more than $100 more than what i was quoted

LORI M. 
Rating:
5.0

Well organized, easy out and easy return!

John D. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
2.0

I reserved the Uhaul for six hours on a Monday. It was due back at 8:00. I picked it up late, around 5:00 and turned it back in at 7:15. Two hours. Did the online return process. The employee was leaving and told me to put the key in a hole in the wall outside…super weird. Three days later I get three calls, first thing in the morning, and a voicemail telling me that I need to return the truck…which was parked 20 feet in front of the office in the exact spot I got it from, because it was “due back Monday morning”, 10 hours BEFORE I even picked it up. When I called the number they left I got a random Uhaul customer service person who told me I had reserved it for two days and I should contact the location I rented it from which was what I was trying to do and I definitely did not rent it for two days. I don't even know where they got any of that from. She said she'd fix it and I didn't hear anything else so I assume everything is fine now but what a mess.

DANIELLE W. 
Rating:
5.0

Courteous and professional service in all of our dealings with U-Haul. Flexibility in pick-up location appreciated. Keep up the good service.

IVAN R. 
Rating:
5.0

The location wasn't the problem. UHaul practices are the problem. I won't use again

James M. 
Rating:
1.0

Absolute garbage service. I left the truck with you, suddenly you're charging me for extra days, and you dont even have it recorded that i left it with you already. Also, you charged me $5 for an environmental fee that was only supposed to be a one time payment of $1. Yikes.

DERRICK L. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
3.0

The employees were kind of rude acted like they didn't care and returning it Is on a Sunday evening at 6:30 was a pain in you know what , nobody was there to help you and if you don't know how to work the app on your phone you're screwed

Scott W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Only saw one guy workin there that actually looked busy. Other dude behind the counter didn't do anything till there was a problem. Then there was a guy wandering around, playing music out loud on his phone, hood up, just honestly acting like he didn't give a shit what was going on around him. I had to pick up a truck by 6pm. I got there a few minutes early to do the mobile check in. Didn't realize how much of a pain that would actually be, and it was pending approval (even though I have rented numerous times from you all in the past). I went inside and asked the guy behind the counter why it was pending, and he was helpful in getting my reservation completed. Told me the truck would be pulled around out front. So now I'm already way beyond when I thought I'd be leaving, needing to get to multiple places before 8pm. I wait outside the front of the store for 15min. Dude wandering around with his hood never brings my 10' truck to me. I was tryin to be patient, because I know a lot of these kids are overworked right now, but I was (and did) going to miss one of my destinations before they closed. Went in and asked the guy behind the counter if the dude with the hood knew I was coming to pick up the truck and was waiting. He looked confused. Called the guy over radio. Didn't answer for a sec, then said "what do you want". Dude was just chillin in one of the trucks out front. Guy from behind the counter ended up getting my key for me. He said he'd take 20 off the final bill for customer service. Either you guys have gotten stupid expensive or that also just never happened. Horrible experience. I've used Uhaul numerous times since 2015. One year I believe it was a total of 3? Beyond shocked. We were in a bind and needed a truck, was told none of the smaller trucks wasn't available so we got stuck with the 10' truck. When I showed up, there were 2-3 pick up trucks in the lot. So idk what that's about, but I felt forced into using a bigger truck because of our timeline. Can't believe I had to spend over $120 for a dusty truck with food trash in the back, to pick up brand new furniture in, only to be late and not be able to make it to a place to donate old furniture. That one dude being absent at work caused a lot of headache for us. And your service was absolutely now where close to being worth even $100.

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Jami R. 
Rating:
5.0

Quick and easy, the guys there were awesome. Highly recommend.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
1.0

Need to Monitor the fuel gage.they told me it was full and needed to fill it up afterwards. I drove less than 40 miles and had to put in 12 gallons of gas. When I checked out they said they give no credit for gas.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Mackenzie S. 
Rating:
5.0

Of the 3 UHaul experiences I've had, this was the best so far.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

CLARA D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Excellent service. Process was seamless. I'll be back soon.

Mark A. 
Rating:
2.0

Ordered furniture pads for the truck, didn't receive them. Called several times, couldn't get ahold of store but eventually connected to the national line. They said they would note it on the bill. After returning truck and being emailed receipt Was still charged for them

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

I've rented from the U-Haul @ 7740 Metcalf Several times over the YearS and have never had any kind of problem of any kind personal, equipment, always on time. Always clean. I will always do my renting there. Big thumbs up to 7740 Metcalf U-Haul. 👍

RICHARD B. 
Rating:
5.0

team was Awesome

TRACY C. 
Rating:
2.0

When I picked p my truck there where no dollies available. I was told before I left that it was taken off. When I return the truck and it was still charged I was told by the rep that he would remove it and I would only be charged 68.72 (76.72 minus $7 dolly) yet still charged the full amount.

McKinney H. 
Rating:
1.0

The employee that checked us in did not greet us at all and did not say a word until I "had to ask him" if the check-in was complete. His communication skills were non-existent! Finally his only response was a very disinterested yes. Also... he was absolutely filthy.

Timothy O. 
Rating:
1.0

This was the third location I was sent to. This location was in another state to where I rented the trailer. I called UHAUL and asked to speak to a supervisor. No one was available and I was told they have no voice mail. I am still waiting for a call back which I will probable never receive.

OWEN BRUCE R. 
No reviews have been submitted for this location.

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