Customer Reviews for U-Haul at Metcalf

Rating:

5.0

Perfect reservation on line system!

Rating:

2.0

I was charged for items despite never breaking the plastic seal and using it.

Rating:

5.0

Courteous staff and friendly as well

Rating:

4.0

Arminta works like an owner...which is good because she is one! However, I had to wait to place an order because she was the only person working the order desk....

Rating:

5.0

Everything was great from the staff to the truck to the endorsed movers (Pro Movers LLC)

Rating:

5.0

Staff was very nice and polite

Rating:

5.0

I dropped this vehicle off at a location in Palm Coast. Not sure why it isn't stated correctly here. And the place I was to return it to, Boo Boo's Discount, wouldn't accept the vehicle. They then gave me wrong information on what to do and where to take it. The place I finally delivered it to, after getting great help from the 800 number, was fantastic. The location was Alamo storage at 4490 N US hwy in Bunnell, FL. Please note that Boo Boo's was terrible and not helpful at all. It added 2 hours to my day. Thank goodness for everyone else.

Rating:

5.0

Engine warning light present on dashboard, along with one other unidentified warning light. Staff said to drive it anyway.

Rating:

3.0

I only needed the truck for a short time to move couches so it was ok BUT it smelled so bad we had to ride with windows down the whole time in the cold. Like bad body odor, and the inside was not clean at all. If I was gonna need it all day definitely couldn't /wouldn't wanna ride in it. I would recommend to a friend but I would explain how my experience was.

Rating:

5.0

This was our second move using U-Haul pods. Both times the service was wonderful. I can't say enough about how helpful the online support text feature was. We used this multiple times and help was timely, professional, and very helpful. We will definitely use U-Haul again in the future and would highly recommend!

Rating:

5.0

Easy

Rating:

1.0

I was told to fill up the gas tank not realizing the tank was not full, I then filled the tank and I was told they would not do anything for an “overfill”

Rating:

5.0

I am thankful to U-Haul for giving me two extra days and 150 miles because of the expected bad weather along my route.

Rating:

1.0

Was told they couldn’t latch my car on the carport due to weather however I went to another location and they latch it with no problem at all. Terrible customer service.

Rating:

5.0

Quick drop off and helpful

Rating:

3.0

The online check in feature was awful. It forced me to jump through a bunch of hoops at the rental site and made it impossible to actually complete the check in process. I used the app for about an hour before I had to just work with someone face to face at the location. They were very kind, patient and helpful. My review of the app and online service is 0 stars, but the in person staff were pretty good.

Rating:

5.0

The staff there is great to work with. The network was down the day i was there but they still got us in and out as quick as they could. They all worked so well together. I definitely will use this location again

Rating:

5.0

The trailer was old and showed age but was adequate for the job. Personnel were great

Rating:

5.0

We occassionaly have use for a Uhaul as a non profit. I CANNOT express enough how professional, kind and nice folks are at the store.

Rating:

5.0

Whoever the employee was who helped us was wonderful! She was knowledgeable, quick, and friendly! One of the better experiences we have had with uhaul

Rating:

5.0

I have used UHaul numerous times and have always been satisfied with the service. The services at this location are EXEMPLARY. The manager literally handled several reservations at one time successfully and pleasantly - I will continue to use UHaul (thank you!) and will go out of my way to come to this location whenever possible!

Rating:

4.0

Quick check out, easy to find.

Rating:

4.0

Shouldn't I expect to be handed a receipt of key return at the time of drop off? (I understand, the final receipt is emailed later after the truck is processed.) This location's phone line entered in a loop in its automated menu when I called them (not speaking of getting put on hold). It was the third or fourth round in the loop when the clerk answered.

Rating:

5.0

The rental van front cabin was dusty and would have appreciated it was vacuum, front windshield was difficult to see through, and trash from the previous customer. Overall, the customer services was excellent, I always choose this location.

Rating:

5.0

The lady on duty when I got there at 8AM was absolutely amazing!! She worked that front all by herself on this very busy morning and did it with a smile!!! She was very pleasant and went above in getting me a different truck due to a malfunction with the first truck. Give her a raise! 🙂 I love this location, I always come here for my moving essentials (and I do not live in the area). This was my first time renting a truck here because I had a storage up the street from you guys. Also, the men that get the truck, were really helpful and pleasant as well. Thanks for the wonderful service!!!

Rating:

2.0

The gas tank was less than half full. Didn’t put in the blankets I paid for. And the tail lights did not work.

Rating:

5.0

Everything was easy and made moving so much better for us. Nice group of people here, good communication, good equipment, bad tape (can't lie), great lock for truck. Everything went as planned.

Rating:

5.0

Thank you!

Rating:

5.0

The return process was quick and hassle free

Rating:

5.0

The fuel in the tank was a little less than they stated on the contract, but I put in more than I had to when I returned the truck!

Rating:

4.0

All good.

Rating:

5.0

Great customer service, was a stressful time and they made it easy without any hassle, tyvm for a great experience

Rating:

5.0

Fueron muy profesionales en Todo y muy Buena atención al cliente los recomiendo 100% para cuando necesiten algo de ellos

Rating:

4.0

I rented a 5x9 utility trailer with a ramp. everything was good but the previous person who rented it must have used it for something dirty like landscaping or something. it could have been swept out significantly better, but still tolerable.

Rating:

5.0

Store owner very nice and efficient. Just a slow go sometimes because she is the only one working the desk.

Rating:

4.0

I reserved an appliance dolly and when I came to pick up the truck there wasn't one available. This was my only complaint. On the positive side, I accidently forgot my phone in your truck and the kind team working there helped me to track it down.

Rating:

3.0

Nobody came out upon my arrival to check out the truck. I was charged $6.00 for fuel but the truck was returned with the gage being at the same 1/4 tank as when I picked it up.

Rating:

5.0

I dropped off my trailer at this location. The physical setup there was fantastic, very spacious and easily accessible. The process was incredibly easy, only took a few minutes. And the young man who helped me was very friendly and helpful. I would highly recommend this location and if we need a rental in the KC area we will definitely use it again!

Rating:

5.0

Front desk associate very helpful and works with a sense of urgency 😊

Rating:

5.0

Great customer service and selection.

Rating:

5.0

They were great Noah working in the lot was great in getting my enclosed trailer ready for me.

Rating:

5.0

The team at drop off was very quick and friendly.

Rating:

5.0

Nothing

Rating:

2.0

fix the uhaul breaks on all trucks

Rating:

5.0

Order online for the best experience.

Rating:

5.0

Overall, an excellent experience. Received the truck as reserved. It performed well allowing for our move. returned on a Sunday night with no need for an employee. Received the return receipt the next day via email. All in all, went exactly as it should have gone.

Rating:

4.0

Make sure the equipment is clean

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.