Customer Reviews for U-Haul at Metcalf

8,973 reviews

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

(913) 381-9300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
3.0

provide the equipment that was paid for, and have a faster mobile checkout process. I was late to my engagement after waiting 30m for validation.

ADAM M. 
Rating:
1.0

Using the U-Haul app was a terrible experience. Slow, overly-complicated, and why on earth would I need to provide an employer phone number!? While trying to make sense of the check in process, I was condescended to by a staff member. I will go out of my way to avoid U-Haul in the future.

Kevin R. 
Rating:
4.0

hire people the wait is horrible even checking in on line first

brian N. 
Rating:
4.0

Counter guy was awesome, easy going and quick.

James G. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Pick up line took way too long until 2nd person was added

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

5x9 open trailer. First trailer was missing a tail light. The second trailer had a flat tire. Tire was repaired but waited 20 minutes.

Barry R. 
Rating:
3.0

The app did not work properly. Thankfully someone helped me with the order

Robert B. 
Rating:
1.0

Not enough workers. The location also in a very shitty spot.

tyler B. 
Rating:
4.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Customer did not leave a comment.

Consuelo G. 
Rating:
5.0

Customer did not leave a comment.

Johanna H. 
Rating:
4.0

I dropped off truck on May 6th in the evening. I had the truck for 3.5 days. I received a call from this location. On 11th asking why I hadn't return truck. I told them I did on 6th. On 20th received receipt charging me for 2 extra day with a return date of 11th. Went to location and I will be getting refunded extra charge. Desk person was very friendly.

Lori G. 
Rating:
4.0

this is the closest location for trailer PU & drop off. it is a very busy location and there is always a line at the counter. i know there are peak times for rental PU & drop off but i notice the frustration in other people while standing in line every time i use this location. this building was previously a tool and equipment rental store many years ago (yes i am that old) and i do not think the enterior has been updated since the conversion to u-haul except for the signage above the check-in counter. it was clean but just didn't have an enviting look once inside. i know the owner/manage is working hard to service the clients in a effecient manor. she has been friendly on every visit to this store and has even called and e-mail me directly at least once on a rental truck size upgrade that i requested. i really appreciated this quick response. i just think some better lighting or some paint in the customer area would help.

Steve P. 
Rating:
1.0

Terrible wait time. Only one staff member serving customers. No place to sit while waiting way too long.

Monty M. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Had a very good experience at this location for U-Haul I would recommend it to anybody the store clerk was very good in helping me and assisting me and what I needed very helpful I would recommend people to go to thi location thank you

Dean K. 
Rating:
5.0

Great customer service. Workers were very helpful and knowledgeable about equipment and check-in and return procedure. Little to no wait time upon arrival and getting on the road.

Cortez W. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

mia N. 
Rating:
5.0

Customer did not leave a comment.

Tawanna S. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
4.0

Customer did not leave a comment.

christina U. 
Rating:
5.0

Customer did not leave a comment.

Jill D. 
Rating:
3.0

See our comments on the responses to our previous comments on the U-Haul truck rental.

Ray R. 
Rating:
2.0

There was a long line with only one U-Haul person. The other yard person was trying to load a module onto a U-Haul semi with not much luck the hole time. We were finally told we could leave the truck and we would receive a final statement. Thus far, nothing via e-mail or text?

Ray R. 
Rating:
5.0

The staff were super busy, but they moved through the line ahead of me very efficiently. They maintained great composure while being extremely busy and were friendly/helpful. Best Uhaul location I've worked with, and we've moved a ton.

Spencer N. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
1.0

I signed up to have the truck ready when I got there so I could get in and out quickly and when I arrived my truck was not ready. I had to search the main lot as well as the lot a street over (in the poring rain) to find what was not ready. I then had to go inside to figure out what was going on but had to wait on the lady at the counter to end her personal conversation to get information. I expressed my frustration as nicely as I could and she's could have cared less and acted like I was inconveniencing her. After that, she took me to a different truck that was not the one that was listed on my order and when I got in the truck it smelled horrible. It had a bit of trouble starting the rental but by that time I was so frustrated and wet from the rain after waking around searching for what should have already been ready and dealing with said employee I said “screw it, I'm just taking this one”. I brought the truck home and immediately loaded it up and upon starting it, the battery was dead. I had to jump the truck just about every time I started it. Not a great experience and I will never use this location again. I'll go to the one across town next time because every time I've ever been to this location something unprofessional happens just like this which is why I wanted to do it contactless on the first place. I'm normally not one to complain but this move was a doozy and the experience with this location and with this truck was the icing on the cake. I understand many places of business are short staffed but if that's the case at this location maybe remove the “contactless option” rom the website. Thanks for your time, Joel

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

Madeline S. 
Rating:
5.0

Self serve kiosk for anyone who doesn't have the app, or just wants different form of self serve, especially if they are only getting "accessories", so they do not have to stand in line to pay. Also perhaps look at register type lines, so customers don't have to just make one up

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

Jarrod C. 
Rating:
3.0

The reservation process was easy and quick. The Rental Process - not so much! One attendant. Multiple renters in line. Attendant would send requests on his mobile device and they would go unanswered. Eventually the attendant would go retrieve the rental himself. 2 other attendants would pass thru the facility, but never offered any assistance. Renting the truck took 45 minutes and we were 2nd in line, not 6th! Plan accordingly!!

Deb S. 
Rating:
5.0

Easy peasy!

Rebecca S. 
Rating:
4.0

Attempted to return truck before 24 unable to complete.

GERALDINE D. 
Rating:
4.0

We dropped off after hours so this is hard to evaluate.

Victoria C. 
Rating:
5.0

The gentleman that helped was very nice and knowledgeable. Thank you !

George F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
2.0

I was left waiting for 30 minutes at this understaffed office waiting to get my truck. This lost time was not credited to the 8 hours I paid for. Due to some printing problem I was not given a paper invoice before getting the truck. The gas level recorded was not what I found when I got in the truck and the clerk almost me for not filling the tank to the incorrectly given level.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

JEFF K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
4.0

The woman how help me return the trailer was most helpful. I was very pleased.

Martin R. 
Rating:
5.0

The gentleman at the counter was personable and professional. He greeted me with a smile and made the return very frictionless for me. He gave me a great experience. I expected to pay a late fee, but he considered the rainy weather contributing to my tardiness. This was true because the rain made it difficult to move as quickly as we wanted to without injuring ourselves. This is truly a WOW experience. Thank you!

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Tyler was fantastic! Greeted us immediately and helped pick out boxes. A phenomenal experience. I felt welcome from the moment i walked in . Great job!

Ashlyn H. 
Rating:
4.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Nothing

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Gail F. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Front tire had a slow leak and we were delayed waiting for road side assistance. Then sensor was not reset and we had 600 miles seeing the warning

Cindy B. 
Rating:
1.0

Under staffed went to return and website was down. Called 800 number one hour wait. Tried to online chat no return message. So I just left.

Adrian Z. 
Rating:
4.0

Poor check in service. Only one person available for rental contract. A very long line took over 45 minutes!!! Worst I haul experience ever.

James M. 
Rating:
5.0

Customer did not leave a comment.

Hayden D. 
Rating:
5.0

The motorcycle trailer was so easy, and was well build to handle a heavy bike. No issues

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
2.0

I had put in online reservation for pick up at 6:30 am. When I checked truck my 2 dollies were not in the truck. I had to wait in line with 15 others for the store to open at 7. There was only 1 person to help everyone. I was able to catch him when he left counter to ask about the 2 follies. He said he had none other than a heavy appliance dollie that we couldn't use. He didn't care because he was overwhelmed. Poor experience and customer service even at drop off. When returning truck I was in drop off line and another yelled at me to pull the truck forward to a lane- like how were we supposed to know? There were no instructions. On top of that I'm allergic to cigarette smoke. Truck cab was dirty and smelled of heavy cigarette smoke.

Leslie W. 
Rating:
4.0

The service at the location was good and the truck was clean. However, the truck was mechanically unsound and hazardous to drive. It rained while we had it and the truck box leaked getting our contents wet. The cab also leaked; there was a half cup of water in the depression of the driver's side arm rest even though the doors and windows were completely closed.

Rick B. 
Rating:
3.0

Busy. Seemed overwhelmed

John T. 
Rating:
2.0

1. The truck listed on the app was not in the parking lot. It took 4 choices of truck before I found one that was there. 2. The truck had not been cleaned. There were filthy moving blankets and dirt on the floor that I had to sweep up before taking the truck. 3. The cab smelled of smoke 4. The passenger side mirror was loose and would not stay adjusted.

Kenneth P. 
Rating:
5.0

Have more help at the counter. There was a long line of people waiting for service and only one poor employee to take care of everyone. She did very well in a difficult situation. Everything else went smoothly.

Kristin M. 
Rating:
5.0

Don't change anything. The girl who checked us in was fabulous. So pleasant, helpful and curtious. .

Michael T. 
Rating:
3.0

Arrived about an hour after close. On-line return system did not work (not this store's fault), so dropped paperwork in Dropbox. Area to return was not clearly marked- at least at night, in the rain.

Eric P. 
Rating:
5.0

I have used this location for years. I have never had any problems at all.

Paul C. 
Rating:
5.0

Anthony was incredible. My car had trouble so I had to rent a truck and transfer the things from the rented trailer to the truck. He was extreamly helpful and got me on my way. Give this man a raise!

Dalton L. 
Rating:
5.0

Customer did not leave a comment.

Silas P. 
Rating:
4.0

I would not because a person thinking they are paying $19.95 and it turns out to be $80.00

Daishunae W. 
Rating:
3.0

Drop off employee was in an argument with another customer and then pulled on the trailer wire harness cord instead of disconnecting at the actual plug connectors and broke my trailer wire harness on my Lexus that is less than 1 year old.

ZACHARY T. 
Rating:
5.0

Have additional staff scheduled for high traffic times, e.g. Sunday mornings.

Steve P. 
Rating:
5.0

I had to drop off after hours and it would be helpful if there was a sign-on the door letting customers know where the dropbox is. I was looking for it in a panic for a bit.

Sophie J. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Sherrie H. 
Rating:
5.0

Customer did not leave a comment.

Sooriya N. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Maybe hire more counter people.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE G. 
Rating:
4.0

Please have the Manager call me

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
1.0

I forced to change my pick up drop off location, that added 20 miles to my full usage, I would have appreciated a discount for that. This location has gas stations in close proximity, but they are only accessible via small roads off of a busy N/S street and on the left side of the road…. I was far more scared of getting in a accident trying to fit the 26” truck on those roads than the penalty of not filling up the gas tank. An extra $50 charge that I feel is very unfair. Lastly, the truck itself has a habit of randomly spiking the RPM as an engine stop? Even when I was trying to go faster. The cab would also just start violently shaking while driving on a road that does not have imperfections. It was quite a horrible experience I will think twice before renting from uhaul again.

Kevin C. 
Rating:
3.0

The fine print. Shouldn't charge per mile on top of gas and on top of the base fee.

Brooke B. 
Rating:
2.0

Bernard, the owner wasn't having a good day today. They were super busy this morning and he didn't hold his professionalism at all. I seen how busy they were and switched to mobile order. When I got to the screen that said go to the counter to get my keys I went to the counter. Bernard walked outside for something and his employee was just following him. Instead of using her and having her learn she asked what to do with my screen and he ignored her and kept walking outside. I followed and ask if I should wait by the counter (I knew that's what I needed to do but was trying to show him the screen without making him feel rushed). Before the sentence once over he cut me off saying “you see I'm doing something go wait over there”. I laughed and said “damn I can't even get the sentence out huh”. He said “no big man no go inside you want your truck right”. I laughed at him again and patted him on the shoulder saying I'd leave him a review. When we got inside he came to me and said “what do you even need”. I showed him my screen and he tossed the keys on the counter without a word. I said do I not need my contract? He said “no with a mobile order now you can go”. I proceeded to go through my mobile order to make sure that was true. Before I could finish he stopped helping the customer he was helping and said “you want your truck don't you? You don't need that contract you can go. I went outside and looked through the entire parking lot for my truck because he didn't tell me where it was or any clues. Once I found it the gas was lower than it said on my mobile order, there were ashes right next to a no smoking sign and smelled like weed, not to mention both sides had a blinker out! I had to help some elderly man in the parking lot get a trailer on his truck because no workers were out there to help him and he couldn't lift it by himself. This was insane I've used this uhaul plenty of times and never had anything like this that's the only reason I didn't leave a poor rating. Bernard represents uhaul in a horrible way and is sure to lose many more customers in the future!

JAYDUN S. 
Rating:
4.0

Customer did not leave a comment.

Kayleigh M. 
Rating:
5.0

crew working there are very helpful, and very professional. many thanks to them for another positive transaction. all went very smoothly.

Ronald F. 
Rating:
5.0

Quick 2 hour pick up of a bulky item, The trailer served it's purpose. The staff was friendly and helpful.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

The location was incredible busy with only one person working at the counter. Luckily I was only here for a drop off which a yard worker helped with. The location looked well stocked and clean.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Aniko G.  |  Overall Experience 
Rating:
1.0

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Diane W.  |  Overall Experience 
No reviews have been submitted for this location.

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