Customer Reviews for U-Haul at Metcalf

Rating:

5.0

Mindy was awesome - she helped us through start to finish and made us feel comfortable about our trip pulling a trailer.

Rating:

5.0

More than one employee at prime pickup and drop off times.

Rating:

3.0

Computer system was down so the wait to pick up was over an hour.

Rating:

5.0

Great service

Rating:

5.0

Very quick and thorough.

Rating:

5.0

Nothing. As soon as I pulled in the lot 2 people came out to remove trailer. I was back on the road in less than 5 min.

Rating:

5.0

I hate surveys - before you asked me to put time and effort into giving you data, I was happy - I'd flip all the reviews to negatives to slight the company for this gay-ass review stuff but the workers were all great and I don't want it to reflect on them.

Rating:

1.0

The experience was less than acceptable. One person was trying to run the whole place when I came in a half an hour early of my appointment. She was trying her best to do everything but one person cannot do that. Then a second person came in to help and yes, that did help, but it was still not near enough people to help the people that were wanting to rent vehicles. Several people were very very verbal in their disappointment of the lack of customer service being done trying to get a vehicle. It was explained to us to save time we could get online and use the app. Well that didn’t work either. It was useless. In fact, while I was trying to use the app, someone from UHaul called to help me finish it and then hung up on me when it didn’t work. So that was exceptional. I’m not sure that I’ll use the Metcalf location again. It was just such a horrible experience. I’ve used it before and always had good service but without any help you can’t get help. I think you need to fix that before you get a good review from me.

Rating:

5.0

Excellent service, prompt professional & the store manger did a great job explaining the details to me…..EXCELLENT SERVICE

Rating:

5.0

Thank you to the folks at the Metcalf location. The 5x8 that I rented was in great condition and made our job easy. Thx again!

Rating:

5.0

I had an extremely positive experience arriving on a Saturday at the end of shift ~7pm. Josh Martinez provided excellent service and even stayed late with me to make sure I was able to make returns and get proper documentation. Mr. Martinez should be commended for that type of customer service, which—in my experience—is becoming more and more rare. I wanted to pass along my good experience so that he would receive recognition for this encounter. Thanks.

Rating:

1.0

Never send anyone there!

Rating:

3.0

The truck I drove had its windshield taped on. Also the passenger side sideview mirror broken and at such an angle that I could not see cars or anything really approaching or on the passenger side.

Rating:

3.0

Have the equipment that is ordered so the customer doesn't have to go to another location to get it.

Rating:

3.0

The rental truck was good, with the only exception that passenger seat was dirty with some food stains that I had to clean myself. What was not good was return experience. Coming back at 6pm on Saturday, I found parking lot in front of the office cluttered with rental equipment seemingly abandoned in the middle of the lot, making it nearly impossible to make a turn into the lot from the main street. After I barely managed to squeeze in past some trailers just sitting in the middle of the lot, I found two employees inside the office just chilling. It felt like they didn’t care about all the mayhem outside.

Rating:

1.0

Make sure the truck is ready with all equipment ordered. Make sure the info on the order is as ordered. Notify the customer if something isn't available.

Rating:

1.0

Hire more staff to support customer demand.

Rating:

4.0

Unfortunately, as usual, this location seemed understaffed. It took a lot of folks a very long time to check out their vehicle. I use the app and it took longer than it should have. Probably close to half an hour to pick up my truck. Unfortunately, this is still better than most of u-haul locations.

Rating:

3.0

Other than parking on a public street which is Unacceptable, it was fine.

Rating:

1.0

There is a young man that works at the front desk. He is absolutely incompetent. We’ve had the experience of dealing with him twice, and he does not know what he is doing.

Rating:

5.0

Great customer service, friendly, helpful.

Rating:

3.0

It systems are slow and antiquated - checkout took longer than it should

Rating:

5.0

The youg lady at the drop off location was wonderful. Very helpful and kind.

Rating:

2.0

The customer service is awful. The agents at the desk are constantly yelling (volume) at people in line. I was assigned a van with a damaged windshield. It was not reported in any of my pre-trip paperwork. I went inside to report it before I left with the van. The agent said they knew about it. Making the customer discover it and report it, or it could have been blamed for it. I also find it poor service to provide a truck with 1/3 tank of fuel. When I return it with 1/2 tank, because there's no way to know how much to put in, I'm not refunded or compensated for the additional fuel. You're welcome UHaul for the free fuel.

Rating:

1.0

The U-Haul broke down twice with a visible wheel issue when we picked it up. We brought it up to staff and they said "no, looks good" and we proceeded to blow out a tire 2 hours into our 3 day drive. It broke down again the next day and caused us to stay an extra night as well as move our stuff out of the trailer into a completely new one.

Rating:

1.0

Truck was less than half full at pickup and I refueled above half full at return. Got charged for fuel. App wasn’t responding at return and was charged for not using app. After using for years will never use again. Will tell everyone I know.

Rating:

4.0

Only issue we had was 20 minute wait in line to rent the truck. My daughter attempted to load the app with no success. The man that did our paperwork was personable and knowledgeable. This location has improved with the woman manager

Rating:

4.0

Tight for on site parking…whether just using the store or picking up equipment.

Rating:

1.0

It was not the people work there! It was the poorly funded computer system that crashed. If it was a one off it might be different but from what I was told it happens ALL THE TIME.

Rating:

5.0

They were very busy. They expedited my check in and my check out. They were top notch on explaining how using the App would held speed up the process without making anyone feel uncared for. I would recommend to anyone

Rating:

1.0

sloppy customer service, stood in line for over an hour while the two customers in front of me were being processed. Seems like a very poorly run under staffed business and this is not the first time I have experienced this. But it will be the last, I will never do business at this location again.

Rating:

5.0

Easy process to rent and return.

Rating:

5.0

the same

Rating:

1.0

I dropped off my u haul around noon and it took me calling for over an hour between six p m and seven p m to get them to check my u haul in, and the bad thing was my u.Haul was supposed to be returned by 4:15 pm. And it was showing that my drop off was late. They did actually get it checked in 4:15 pm. The two young gentlemen that worked there claimed tey were just too busy to check it in. I felt like if I hadn't called and thrown such a fit for over an hour.That it would have never got checked in. I do not recommend this location.

Rating:

5.0

Maybe have gas in the truck before leaving the premises.

Rating:

2.0

Cancelled my 1st reservation without telling me; only found out because I called to change the time and corporate call center told me and had to rebook. They dis not know why it was cancelled, just that the store had cancelled it. An email or phone call would have been nice. Store does not answer phone, prompts are broken and just reset menu. Was told they generally do not answer phone and are busy and let itnforward to corporatecall center and let them handle it. No way to contact store. Manager did give me a number to text if needed. Check in associate rushed and seemed bothered when I had questions. Dolly bolted into truck with use tab takes up space and almost forces you into an extra fee. This seemes very predatory. I know the justification it is there if you need it and showed as a service but it is just in the way. Corporate call center did not know what I was talking about when I called. Drove back and had them remove it. Charged me for dolly that was returned and in truck without telling me. It was on the truck and I had to call and work through corporate customer service once I saw the charge. No phone call just charging you. Could not talk to store that charged, had to call corporate to resolve who knew nothing about specifics. Ended up getting refund after working through process. It doesnt have to be this hard, communication goes a long way

Rating:

5.0

Good location. U-Haul only store

Rating:

4.0

Better then they have been in the past, Still to slow

Rating:

5.0

U-Haul is incredible! Convenient rentals. Fair prices. They have so much available.

Rating:

4.0

Need to adequately staff the front desk at peak hours. One staff for four stations resulting in 20+ minutes in line. No time to clarify questions on rate for drop off location. Outside assistance was good. Efficient flow is a must due to location and limited space for operations.

Rating:

4.0

Pretty easy to check in and check out. Van was well-equipped for our small move. The interior was OK - needs a good wiping down, but very serviceable.

Rating:

3.0

Needed more people staffing the desk and it takes way to long to check out. Waited 45 minutes in line, then took another 15 minutes to check out a trailer and I had already entered all information into the app ahead of time. The process needs to be simplified and much quicker. The staff was very friendly and were working like mad to keep up. But 60 minutes to pick up a trailer is absurd.

Rating:

3.0

Very busy location. Took a while to get the reservation completed. The employee got to us and took care of us as quickly and efficiently as possible. Kudos to her. Seems like some help on Saturdays would be prudent.

Rating:

3.0

The location and experience seemed OK until I found out the truck was defective and had a water leak, leading to water damage to the loaded contents. The site would not take any responsibility, referring me back to the pickup site, which referred me to U-Haul corporate, which has not provided any consideration for the water damage.

Rating:

2.0

Focus on real customer service and proper staffing.

Rating:

4.0

Great place to rent from. Staff is very knowledgable, fast, and friendly.

Rating:

5.0

I like the way they treat people

Rating:

5.0

I said yes but the more information the front desk offer the. Better especially when you rent a big truck and auto transport. Also, the mileage was less when the other location said they will give more and they did after I mentioned it. The trailer tire blew up and we were delayed 2.5 hours in the extreme heat. Some kind of discount Would have been nice.

Rating:

1.0

Severely understaffed. We showed up early for our 8:30am rental and weren't able to get our truck until about 10:00.

Rating:

5.0

They were busy I thought this will take forever. But I stayed had me download an app take a pic and pic of my id I was out in less then 20. On the road.

Rating:

3.0

It looks like they need more help at this location and are short handed.

Rating:

4.0

Great customer service. Thank you Amantia.

Rating:

3.0

Service is typically slow. Seems understaffed. Store was clean, parking lot was ok. The truck had issues: 1) Radio didn't work - would occasionally turn on for a second and then off again. 2) It was always start with the tow setting - would turn off after 3) transmission was jerky and slow to shift

Rating:

5.0

The checkout ladies were phenomenal!

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.