U-Haul at Metcalf

7564 reviews

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

(913) 381-9300

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Leah T. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Zeric C. 
Rating:
5.0

Easy pick up and drop off

RAMONA S. 
Rating:
1.0

You need to improve in customer service !!

ISMAEL A. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Always a pleasant experience nothing to complain about.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Work on wifi and internet page for customers who placed orders online. Took 15-20 for me to finally give up trying to check in online and just stand in line.

Misty G. 
Rating:
3.0

The line was very slow.

Kerry W. 
Rating:
4.0

Customer did not leave a comment.

Cole K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Customer did not leave a comment.

Clayton A. 
Rating:
5.0

The 5x8 trailer worked fine. The interior was not thoroughly cleeaned and had black marks on all the walls. I tried to take pictures through the app, but it did not load. I have Info Tech background, but did not have time to fool with it. I had to leave to take care of my move. In the past, there was an option for the person hooking up the trailer to take notes. This should remain an option. The rest of the entire experience was Excellent.

JAMES F. 
Rating:
1.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Na

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

Amye R. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
5.0

Very easy with online sign in. Clean truck, loaded with a dolly and pads as ordered. The gal who checked us in was very pleasant. Easy return as well.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Sheila O. 
Rating:
3.0

Difficult to access for out of towners. There are two buildings with clear signage but separated by one block. Both have trucks in the parking lot but only one accepts returns. The phone number is USELESS as it send your call to the main dispatch and can never connect with the agency itself hence no immediate help with directions or things like that.

Carlos M. 
Rating:
3.0

Just dropped off truck after hours. Difficult to locate correct yard to drop. Has two parking areas. They do have signage but would be helpful if app location directed you to correct location.

gray B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The truck was fine other than the wipers. They were old and needed to be replaced. That made driving in the rain a hassle. Also, I wondered why the person checking in the truck was not wearing a mask

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
3.0

The first vehicle I was given had low pressure in the left rear tire. When they attempted to fill the tire, the air hose/pump wouldn't work. The second vehicle i was given had a service alert on the dashboard. Fortunately, everything turned out OK; however, the uncertainty was rather uncomfortable.

EDWARD F. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Friendly, professional, efficient.

Bruce R. 
Rating:
5.0

I love the people at this UHAUL Location. Very professional and I sense the staff is going from very good to even better. This location installed receiver/hitches on 7 cars over the years. The trailer I rented was dirty on the outside, but that did not bother me. Check out is beautifully streamlined. I recommend this UHAUL location to all my Clients (I'm a Realtor). All the Very BEST! Mike :)

JAMES F. 
Rating:
5.0

I only had issues trying to check back in. I couldnt get locator to work. My friends in Arizona had same problem.

Carolyn J. 
Rating:
4.0

The engine needs checking. I've driven these trucks a lot and this one seemed to be jumping a LOT more than it should.

James H. 
Rating:
5.0

Customer did not leave a comment.

EVELYN F. 
Rating:
4.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

SOTT B. 
Rating:
4.0

Customer did not leave a comment.

WILSON S. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

Carnell A. 
Rating:
5.0

Was called after about a found laptop in the truck. It wasn't ours and the employee was going to check the renter before us. This was wonderful to try and find owner.

Ann M. 
Rating:
4.0

Customer did not leave a comment.

Cyril K. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon B. 
Rating:
1.0

I reserved furniture dollys - they weren't provided. The people were rude. I had to wait in line 20 minutes when there was only 1 person in front of me. And at drop off, the person was incredibly rude when I asked questions.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

RICK T. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Respond to my request that three added charges are disputed and return my money. Now I remember why I hadn't used U-Haul for years, its a racket to add charges you didn't agree to.

Carl L. 
Rating:
5.0

The 24/7 drop-off was super convenient, and the website made the check in process simple.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

It didn't seem like the truck I rented was checked out for a cross county move before I received it. The drivers side windshield wiper was not properly cleaning the windshield, fortunately it was raining the day I left and I was able to stop by the pickup location and had it fixed before I left. The bigger problem was the back tires on the driver side where bald, I had to drive on snow packed roads in the mountains, the truck felt like it wasn't getting good traction, I did end up sliding off the road getting stuck in the snow; having to call your tow service to get my out, they took 3 hours to get to my location. I hadn't noticed the tires until I got stuck, I'm sure I wouldn't have if the tires where in good shape. I counting my blessing I had made the trip with no major incident. I showed the clerk at drop off location the tires, hope they change them out before renting to someone else.

Gary F. 
Rating:
5.0

Steven Lester was so helpful and kind. We really appreciated him and his help!

MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Oliver E. 
Rating:
5.0

Customer did not leave a comment.

TONYA H. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

Email, has been sent to the GM, due to the run around I received from the two other locations. This location was great, at 75st in Overland park, ks.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
1.0

I won't be back because of the very bad service and nobody seems to care about their job's. Mass confusion and your pre order is a joke I had to wait 35 minutes and he wanted to charge me for waiting time. GOOD BYE!

JAMES B. 
Rating:
2.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Have more than one associate available.

Donna W. 
Rating:
5.0

Seems pricey for in-town moving.

Ashley J. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
4.0

I'd rent from this location again.

Peggy C. 
Rating:
5.0

Super easy drop off. Thanks!

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

The truck was not very clean The worst part is the lack of staff. The wait is too long to pick up and the app didn't help at all

James M. 
Rating:
5.0

Reserved on line and pick up and drop off went smooth

SALVADOR G. 
Rating:
1.0

Customer did not leave a comment.

Nishanth Kumar K. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

I had booked online and both the pick up and drop off were easy. The staff was friendly and helpful. Keep it up

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Claire L. 
Rating:
5.0

Customer did not leave a comment.

BIANCA M. 
Rating:
2.0

1. It is impossible to reach the location by phone--all my many calls were routed to a nationwide number. 2. Two employees were not properly masked when I picked up the vehicle. One became extremely rude when I asked him to wear his mask properly and back up for social distance. 3. About a half hour after I picked up the vehicle, a message that the oil should be changed soon came on, obscuring the odometer reading. It took me about 45 minutes stopped on the road and about 12 extra miles driving as I started to return to get help from the UHaul roadside assistance to tell me it was OK to proceed and how to take the message off. Upon returning the van I was told that they had no control over when this message would pop up, but they also do not warn you it might or tell you how to deal with it. In fact, there were no instructions at all with the van about how things were placed or worked on the dashboard. Even on the UHaul site where I looked at the :manual" there was no technical information. 4. Otherwise the return of the vehicle went quickly and smoothly and satisfactorily. 5. In summary, the van was quite new and functioned well. My complaints are not about the equipment but rather about the difficulties in communication with the personnel and in accessing help and useful information.

Sara D. 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

I came in last minute on Sunday and Lester was above and beyond in excellent customer service. I wish everyone in this world treated people the way he does. Way to go!

Aaron L. 
Rating:
5.0

Excellent customer service by the staff

Joseph L. 
Rating:
3.0

Long lines/ wait. I used on line check in and when I went in to get the key, there was no on line check in signage to “skip the line” so I waited in line while those that didn't choose on line check in got their equipment. On line check in saved me no time because I had to wait in a long, slow line anyway

Julia G. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

It was a good experience and they did a great job!!

RUSSELL M. 
Rating:
3.0

Customer did not leave a comment.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

They did a very good job - the guy that helped me had a great attitude. My only issue is I signed up for an appliance Dolly but didn't need it - I didn't receive the credit back.

Charles C. 
Rating:
4.0

There were some complications trying to use the mobile checkin to pick up the truck. Also, it was unclear how payment was to work and how much we were actually getting charged.

Jack A. 
Rating:
5.0

Service was great!

David H. 
Rating:
4.0

Having more than one person checking in. Other than that, it was great!

Carolyn P. 
Rating:
3.0

The truck was great, I had no problems, it was clean, and it handled well. The wait time to check out though was way too long. There was only one cashier and probably 10 people in line. I'd already made the reservation so I had to wait over 30 minutes just to give them a copy of my ID. Was really frustrating. I was supposed to meet someone for a pick up across town at a specific time. The ONLY reason I made it on time is that I scheduled my pick up time for an hour and a half before hand.

Emily R. 
Rating:
5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Aniko G.  |  Overall Experience 
Rating:
1.0

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Diane W.  |  Overall Experience 
No reviews have been submitted for this location.

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