Customer Reviews for U-Haul at N Lamar
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at N Lamar
Eugene A. on
Good, friendly smooth service!
Matthew O. on
The manager at 7am on Monday, 10/7 was beyond unfriendly. I showed up a few minutes early and waited outside the front door. When he came over to unlock the door, he did not even acknowledge me as I waived hello at him. Instead of providing excellent customer service, opening the door for me to welcome me in, and smiling and saying “good morning,” he unlocked the door and let us slam shut in my face as he turned away from me to walk back to the counter. His demeanor for the rest of my encounter was less than welcoming. Will not return to this location again.
Susie C. on
Customer service was excellent, no problems at all. It was a great move.
Enrique G. on
Did everything hassle free. They fixed any issues overall great experience.
Janet R. on
Both times I have used uhaul the computers have been running extremely slow making for very long wait times and pick-up and drop-off, eating into rental time.
Tiffany J. on
I reserved a 20 ft truck but need to change the size of the truck once I arrived. He did not accommodate me by transferring me to a smaller truck which I felt was only due to him wanting to get ride of the large truck from his lot.
Tammy E. on
the door to the trailer we rented had the tension set too tight, it was a very difficult situation each time we opened the door it rolled too quickly and the locking mechanism got jammed. this also made it extremely difficult to close. The location was convenient but the level of professionalism was absolute zero. There was a problem with credit card reader, the employees were eating and continually talking among themselves they did not seem to have a good understanding of the trailer equipment, or how to work around the credit card issue. The whole process was unpleasant.
Robert M. on
The inside should've been cleaned out little more.
Ed P. on
Though there were two employees working, neither greeted us as we came in or even looked up from their computers to serve us. They were unprofessional and not particularly helpful.
Larissa S. on
Every interaction that I have had with staff members at this location has been welcoming, helpful, and friendly. Moving is difficult but these people make it pleasant. Thank you for always being positive.
Orie L. on
It;'s unfortunate that I was not informed that my reservation was moved from the University location to the N Lamar, but overall the experience was great.
John L. on
Your policy of requiring me to take photos late at night while I'm still at the closed location and send them to you or charge me 20.00 is not only ridiculous but dangerous. I tried to do it at home but you require me to be on the lot to close out that's BS. What if my data is slow? What if I don't have reception? If I cant do it you penalize me $20.00. You have lost a very valuable customer. Everyone beware of these new bull____ rules Uhaul is trying to put on their customers backs. Dangerous - Dangerous- Dangerous to make you stay at the lot for 15 or 20 min. in the middle of the night. I hope a lawyer sues you for this.
leigh l. on
The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
Aaron W. on
Great customer service
Justina M. on
Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct