Customer Reviews for U-Haul at N Lamar

Rating:

5.0

The personnel was very helpful.

Rating:

4.0

Pick-up was easy but the truck had limited gasoline and needed filling immediately. I was reimbursed for gasoline.

Rating:

3.0

Staff was professional and helpful. Truck was clean, but had high miles. Truck was apparently not maintained because the wheels nearly detached while driving on an interstate highway in Colorado.

Rating:

5.0

Easy drop off and this center appeared busier than most since it was to the university.

Rating:

4.0

just a little bit better lighting after hours at night for drop off

Rating:

4.0

Staff is very good, but the devices and computer systems are outdated and it makes the process slow and inconvenient.

Rating:

4.0

The cab could have been cleaner... The wind shield and headlights were full of bugs...

Rating:

1.0

Tire blew out in mopac :(

Rating:

5.0

Inside of the van had something spilled inside

Rating:

1.0

When I went to get my truck the two dolly’s I ordered were not available I had to go to another location to get them even then I was just able to get one of the dolly’s that I ordered

Rating:

5.0

The only hiccup was that the app told me to return the key to the drop box upon returning the uhaul, but this location didn't have one, spent a bit of time running around looking for the right spot but the employee at the desk ended up taking it for me. Instructions on returning the key could have been more clear. Other than that things went well.

Rating:

5.0

Easy drop off. Well maintained lot.

Rating:

2.0

Slow processing time Charged extra $59 dollars Charging more than it should per the contract extra charges on the bill.

Rating:

5.0

I think ya’ll are awesome no need to change anything.

Rating:

1.0

Don’t let the client reserve some thing if you don’t have it in stock.

Rating:

4.0

More staff to speed up the process.

Rating:

2.0

Told I could throw away a box in the dumpster, but was then charged $35 to throw away a single box.

Rating:

4.0

Super sketchy at this location after dark so beware.

Rating:

5.0

Three young ladies worked hard to meet the needs of their customers. Check in process took little longer than expected, mostly to customers not familiar with Uhaul procedures. Once attended to, process and hook up went very smoothly and quickly.

Rating:

4.0

The staff was very nice. The Uhaul had a huge hole in the roof, so thank goodness it wasn't raining.

Rating:

5.0

it may need more employees, everyone was really busy

Rating:

5.0

Excellent customer service, Fast, Efficient.

Rating:

5.0

Great customer service. Quick and simple rental.

Rating:

5.0

Good people thx

Rating:

3.0

Accept uncertainties and be flexible when it comes to returning the equipment on time. Move in -Move out is aldready a hassle

Rating:

3.0

Location awkward to get in out of. No clear or easy parking. Associate wasnt the friendliest. Trailer could have been cleaner inside.

Rating:

2.0

Drop off was easy but tight quarters to run a trailer into Unhooked and left attendant was not interested in problems with the rental unit upon return 2 replaced tires and right upper taillight was not working Unit 6303

Rating:

5.0

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Rating:

5.0

Brittany and Tony make moving fun!

Rating:

2.0

Those ladies were so rude , poor customer service.

Rating:

5.0

The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.

Rating:

5.0

friendly and capable staff

Rating:

5.0

friendly and capable staff

Rating:

5.0

The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.

Rating:

2.0

Those ladies were so rude , poor customer service.

Rating:

4.0

The truck had a full tank when I got it and was super clean! I couldn't be happier unless it was free!

Rating:

2.0

Bad responses in she seems to be nervous Questions!!!

Rating:

2.0

We were not told a mile limit of only 200 miles was on the contract and we had to drive from uhaul location, to a storage unit and to the deceased persons home all the way back to Vidor, tx. Of course that would go over 300 miles. Will never rent from uhaul again and I will post on social media

Rating:

5.0

Brittany and Tony make moving fun!

Rating:

5.0

They need more staff as they were overwhelmed but they were very helpful.

Rating:

5.0

The assistant manager was excellent!

Rating:

5.0

Thanks ☺ï¸

Rating:

1.0

Rude costumer service. I was accused of smoking weed in the vehicle. I dropped the vehicle off and the guy immediately checked it. I get a call an hour later stating that I smoked in the vehicle. I don't smoke. Tryna to scam me out of my money. I would not recommend this location to anyone

Rating:

5.0

Nice staff. Very easy! Will return.

Rating:

1.0

There is zero customer service from the employee who retrieves the cars dropping off. Was annoyed, sitting in a truck texting while I'm waiting in the dock to return my car…then asks what I'm doing…when there's signs everywhere saying this is how you drop off. No hello, no hi how may I help you. Just “I don't have you on my list here†….it doesn't matter you can drop off a U-Haul at any location and simply because the truck I reserved somehow wasn't there I had to get a bigger one and still haven't been reimbursed. There is zero professionalism there and the truck smelled like dog per and hadn't been washed in ages. The brakes barely worked as well.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Good stuff

Rating:

5.0

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Rating:

5.0

I always appreciate the ease of renting from this location. Staff is always great!

Rating:

3.0

Had to wait due to equipment wasn't maintained, one had no lights and the other the wheels were locked, so took a lot longer to get in and out

Rating:

3.0

I wish the trailer I had rented would have been at the same location as the truck I rented. I wish the truck I rented, which turned out to have trailer bolts stuck in the tires, could have been swapped out at this location for a new truck (which was on the lot and readily available). Both at check in and check out the clerk could not find my rental agreement.

Rating:

5.0

I have used the North Lamar location several times. They are always so helpful. The manager, Brittani is so helpful and pleasant to work with. We also worked with Robert. He was very nice and helpful. This location is always very busy. They are always working to make it a pleasant experience.

Rating:

4.0

Teamwork. There were 3 staff while we were there. 1 was outside completing the reservation with hooking up or dismantling the equipment; one was at the desk helping at this time a line of 4 different reservations, the 3rd staff sat at the front counter looking into a computer screen with no eye contact nor a greeting to any of the 7 customers waiting. If this is a leader or trainer, it is wise to keep said person in an office. The perception does not look great on the team nor company. Brittani was wonderful multitasking.

Rating:

4.0

Staff was somewhat rude when I picked up the van. She was friendlier when I dropped it off.

Rating:

4.0

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Rating:

5.0

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Rating:

4.0

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Rating:

5.0

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Rating:

5.0

Robert was great! Even with a lot of customers he had the patience to get to everyone well managed.

Rating:

4.0

Have Tony work 24x7. She's great!!

Rating:

1.0

They over charged me and won't contact me back to discuss the matter. Will never use this location again.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Management and the staff were excellent, very friendly

Rating:

4.0

Great folks working there on a hectic Thursday afternoon! No complaints.

Rating:

5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Rating:

4.0

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

Rating:

4.0

Great customer service