Customer did not leave a comment.
Melinda KCustomer Reviews for U-Haul at N Lamar
5412 N Lamar
Austin,
TX
78751
(S Of Koenig Ln)
(S Of Koenig Ln)
Services at this Location:
Contact Us
5412 N LamarAustin, TX 78751
(S Of Koenig Ln)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
CHARLES S- Rating:
- 5.0
Brittani was knowledgeable, informative, warm and friendly. Offered excellent customer service skills!
Claudia D- Rating:
- 5.0
Customer did not leave a comment.
MARIA S- Rating:
- 5.0
Customer did not leave a comment.
John H- Rating:
- 3.0
Customer did not leave a comment.
GREGORY M- Rating:
- 5.0
Customer did not leave a comment.
TRAVIS L- Rating:
- 5.0
Excellent
IMAN Z- Rating:
- 1.0
Customer did not leave a comment.
Todor R- Rating:
- 2.0
Customer did not leave a comment.
CAROLYN B- Rating:
- 5.0
Customer did not leave a comment.
DOUGLAS H- Rating:
- 5.0
Nothing perfect service friendly staff and super quick process
Aurelio A- Rating:
- 5.0
the lock on the truck was cut when we got it
Reese M- Rating:
- 5.0
Customer did not leave a comment.
Caroline J- Rating:
- 2.0
Male rep onsite did not provide the quality customer service. I was not asked if I needed a lock and the store had already close, also I asked about the drop off as after hours and was not provided with details about operating the vehicle and applying gas. I would not use this location again.
DONNA J- Rating:
- 2.0
Customer did not leave a comment.
Sarah P- Rating:
- 4.0
Customer did not leave a comment.
Temprance N- Rating:
- 5.0
Customer did not leave a comment.
A C- Rating:
- 5.0
Customer did not leave a comment.
KEVIN F- Rating:
- 5.0
Customer did not leave a comment.
ANDREW N- Rating:
- 1.0
This is the second time I get overcharged for refueling.
Julio N- Rating:
- 3.0
Customer did not leave a comment.
sivakumar k- Rating:
- 5.0
Customer did not leave a comment.
Samuel A- Rating:
- 5.0
The personnel was very helpful.
CHANTAL H- Rating:
- 4.0
Pick-up was easy but the truck had limited gasoline and needed filling immediately. I was reimbursed for gasoline.
Randall C- Rating:
- 3.0
Staff was professional and helpful. Truck was clean, but had high miles. Truck was apparently not maintained because the wheels nearly detached while driving on an interstate highway in Colorado.
LANCE R- Rating:
- 5.0
Easy drop off and this center appeared busier than most since it was to the university.
DUC V- Rating:
- 4.0
Customer did not leave a comment.
HABIBULLAH D- Rating:
- 4.0
just a little bit better lighting after hours at night for drop off
JUAN G- Rating:
- 4.0
Staff is very good, but the devices and computer systems are outdated and it makes the process slow and inconvenient.
MAX S- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 1.0
Customer did not leave a comment.
JUAN A- Rating:
- 4.0
The cab could have been cleaner... The wind shield and headlights were full of bugs...
CHRISTOPHER W- Rating:
- 5.0
Customer did not leave a comment.
Zoe W- Rating:
- 5.0
Customer did not leave a comment.
BRYAN W- Rating:
- 4.0
Customer did not leave a comment.
ZACHARY G- Rating:
- 1.0
Tire blew out in mopac :(
Jacob E- Rating:
- 5.0
Customer did not leave a comment.
Orlando O- Rating:
- 4.0
Customer did not leave a comment.
KAREN W- Rating:
- 5.0
Inside of the van had something spilled inside
CAITLIN L- Rating:
- 5.0
Customer did not leave a comment.
TANIEKA A- Rating:
- 1.0
When I went to get my truck the two dolly’s I ordered were not available I had to go to another location to get them even then I was just able to get one of the dolly’s that I ordered
Brandon F- Rating:
- 5.0
The only hiccup was that the app told me to return the key to the drop box upon returning the uhaul, but this location didn't have one, spent a bit of time running around looking for the right spot but the employee at the desk ended up taking it for me. Instructions on returning the key could have been more clear. Other than that things went well.
MICHAELA H- Rating:
- 5.0
Easy drop off. Well maintained lot.
EDWARD L- Rating:
- 2.0
Slow processing time Charged extra $59 dollars Charging more than it should per the contract extra charges on the bill.
BERTHONY A- Rating:
- 5.0
Customer did not leave a comment.
Samantha G- Rating:
- 5.0
Customer did not leave a comment.
AHSHA T- Rating:
- 5.0
I think ya’ll are awesome no need to change anything.
SERGIO T- Rating:
- 3.0
Customer did not leave a comment.
JUAN L- Rating:
- 1.0
Don’t let the client reserve some thing if you don’t have it in stock.
Christopher M- Rating:
- 4.0
More staff to speed up the process.
Michael M- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 2.0
Told I could throw away a box in the dumpster, but was then charged $35 to throw away a single box.
MATTHEW B- Rating:
- 5.0
Customer did not leave a comment.
GARY B- Rating:
- 4.0
Super sketchy at this location after dark so beware.
LANCE W- Rating:
- 5.0
Customer did not leave a comment.
Shane K- Rating:
- 5.0
Customer did not leave a comment.
JORGE M- Rating:
- 5.0
Customer did not leave a comment.
Adrian L- Rating:
- 5.0
Three young ladies worked hard to meet the needs of their customers. Check in process took little longer than expected, mostly to customers not familiar with Uhaul procedures. Once attended to, process and hook up went very smoothly and quickly.
OSCAR P- Rating:
- 3.0
Customer did not leave a comment.
EDWARD T- Rating:
- 1.0
Customer did not leave a comment.
Ida H- Rating:
- 4.0
The staff was very nice. The Uhaul had a huge hole in the roof, so thank goodness it wasn't raining.
Kathy C- Rating:
- 5.0
it may need more employees, everyone was really busy
MY N- Rating:
- 5.0
Excellent customer service, Fast, Efficient.
Dustin B- Rating:
- 5.0
Great customer service. Quick and simple rental.
CULLY D- Rating:
- 5.0
Customer did not leave a comment.
Jennifer K- Rating:
- 5.0
Customer did not leave a comment.
ARTHUR S- Rating:
- 5.0
Customer did not leave a comment.
ROBERTO P- Rating:
- 5.0
Good people thx
Larry C- Rating:
- 3.0
Accept uncertainties and be flexible when it comes to returning the equipment on time. Move in -Move out is aldready a hassle
Sanjana P- Rating:
- 5.0
Customer did not leave a comment.
Shannon S- Rating:
- 3.0
Location awkward to get in out of. No clear or easy parking. Associate wasnt the friendliest. Trailer could have been cleaner inside.
CLAIRE A- Rating:
- 2.0
Drop off was easy but tight quarters to run a trailer into Unhooked and left attendant was not interested in problems with the rental unit upon return 2 replaced tires and right upper taillight was not working Unit 6303
Steven T- Rating:
- 5.0
Customer did not leave a comment.
colin m- Rating:
- 5.0
null
Ryan M- Rating:
- 5.0
Brittany and Tony make moving fun!
EDWARD P- Rating:
- 2.0
Those ladies were so rude , poor customer service.
ANASTACIO P- Rating:
- 5.0
The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.
JEFFREY H- Rating:
- 5.0
friendly and capable staff
Cathy G- Rating:
- 5.0
Customer did not leave a comment.
RICHARD B- Rating:
- 5.0
friendly and capable staff
CATHERINE G- Rating:
- 5.0
The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.
JEFFREY H- Rating:
- 2.0
Those ladies were so rude , poor customer service.
ANASTACIO P- Rating:
- 4.0
The truck had a full tank when I got it and was super clean! I couldn't be happier unless it was free!
MICHAEL I- Rating:
- 5.0
Customer did not leave a comment.
LAURA P- Rating:
- 5.0
Customer did not leave a comment.
GARY W- Rating:
- 4.0
Customer did not leave a comment.
ROBERT H- Rating:
- 5.0
Customer did not leave a comment.
JAMES W- Rating:
- 4.0
Customer did not leave a comment.
COLIN M- Rating:
- 2.0
Bad responses in she seems to be nervous Questions!!!
Joao N- Rating:
- 2.0
We were not told a mile limit of only 200 miles was on the contract and we had to drive from uhaul location, to a storage unit and to the deceased persons home all the way back to Vidor, tx. Of course that would go over 300 miles. Will never rent from uhaul again and I will post on social media
KEVIN M- Rating:
- 3.0
Customer did not leave a comment.
JENNIFER C- Rating:
- 5.0
Brittany and Tony make moving fun!
EDWARD P- Rating:
- 5.0
They need more staff as they were overwhelmed but they were very helpful.
DAVID T- Rating:
- 4.0
Customer did not leave a comment.
JAMES S- Rating:
- 5.0
Customer did not leave a comment.
Ryan M- Rating:
- 5.0
The assistant manager was excellent!
Robert M- Rating:
- 5.0
Thanks ☺ï¸
SENOBIA A- Rating:
- 1.0
Rude costumer service. I was accused of smoking weed in the vehicle. I dropped the vehicle off and the guy immediately checked it. I get a call an hour later stating that I smoked in the vehicle. I don't smoke. Tryna to scam me out of my money. I would not recommend this location to anyone
ASHLEY M- Rating:
- 5.0
Nice staff. Very easy! Will return.
SARA R- Rating:
- 4.0
Management and the staff were excellent, very friendly
Andy T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gillian R | Overall Experience- Rating:
- 4.0
Great folks working there on a hectic Thursday afternoon! No complaints.
Gillian R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shelly S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Irma G | Overall Experience- Rating:
- 5.0
The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
joel m | Overall Experience- Rating:
- 4.0
The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l | Overall Experience- Rating:
- 4.0
Great customer service
Aaron W | Overall Experience- Rating:
- 4.0
Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M | Overall ExperienceAdditional Services at this Location
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