Customer did not leave a comment.
Douglas GCustomer Reviews for U-Haul at N Lamar
5412 N Lamar
Austin,
TX
78751
(S Of Koenig Ln)
(S Of Koenig Ln)
Services at this Location:
Contact Us
5412 N LamarAustin, TX 78751
(S Of Koenig Ln)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/27/2025: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
Customer service was average. The condition of the truck was poor. The truck was loud and water leaked in from the passenger side when raining. The truck box had some kind of petroleum product on the floor or gasoline leaked in. Either way, the petroleum smell got on our stuff and our clothes.
PAUL T- Rating:
- 5.0
Customer did not leave a comment.
Deborah D- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM C- Rating:
- 5.0
I rented for 4 hours everything went well good dependable service thank you
Princa M- Rating:
- 2.0
The lady at the desk was refusing to take the truck back even though we called Uhaul and asked for a location to drop off. It took arguing back with her for her to accept it. She was not friendly or helpful.
Cory B- Rating:
- 5.0
So simple and easy! Thank you!
Dorothy C- Rating:
- 5.0
Put cruise control on the trucks.
Eric M- Rating:
- 5.0
Customer did not leave a comment.
JAMES D- Rating:
- 5.0
Customer did not leave a comment.
SAUL N- Rating:
- 1.0
That heavier set girl is so rude she told me to park the trailer where I picked up I told her I don’t know to reverse trailers yet she said with a attitude well I don’t know how you going to get it over there cause I ain’t pushing it over there and I told her I don’t know to reverse and with more of a attitude she said just drop it off there and bye
CARMELO L- Rating:
- 5.0
Customer did not leave a comment.
ALBERTO P- Rating:
- 5.0
Customer did not leave a comment.
JAMES K- Rating:
- 5.0
The vehicle is had was geared really low. If that is what you want it is good.
ERIC M- Rating:
- 5.0
Customer did not leave a comment.
heather c- Rating:
- 5.0
Excellent experience
REGINA K- Rating:
- 2.0
The personal on site were highly unprofessional and unfriendly. Will not be renting from this location again.
AMEE G- Rating:
- 3.0
I dropped off after hours, so the answer is N/A for personnel at Lamar address, but there is no option for N/A in your survey.
MICHAEL B- Rating:
- 5.0
Brittani, Toni, and Linda always super helpful, and fast and efficient at getting customers in and out!
CHRISTOPHER R- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM B- Rating:
- 5.0
No notes, great service all around!
Blake T- Rating:
- 5.0
Customer did not leave a comment.
Zarya C- Rating:
- 5.0
the representative were very helpful and kind. we didn't have a wait and were giving clear information on our rental. thank you for you assistance and making our rental a pleasant one.
allyson w- Rating:
- 5.0
Easy to find very easy to park.
KUMA M- Rating:
- 5.0
Disappointed in they did not explain the fueling charges
James K- Rating:
- 4.0
Customer did not leave a comment.
JULIANNE K- Rating:
- 5.0
Ladies were very helpful as we had to reschedule for one day later and they accommodated out request and confirmed it. They also got us in at exactly 9 am on Sunday so that we could get going!
MARK R- Rating:
- 5.0
Customer did not leave a comment.
Machelle R- Rating:
- 4.0
The photo requirements before I took van were quite extensive What if I did not have a cell phone?
STEPHEN R- Rating:
- 5.0
Very friendly and helpful rep at this location.
MICHAEL C- Rating:
- 5.0
Easy process, nice clean car !
Charde E- Rating:
- 5.0
Customer did not leave a comment.
DUANE M- Rating:
- 2.0
Customer did not leave a comment.
ROGER B- Rating:
- 5.0
Customer did not leave a comment.
NOOR K- Rating:
- 5.0
Team was friendly and quick
CLAIRISSA S- Rating:
- 3.0
Customer did not leave a comment.
ELEVI T- Rating:
- 5.0
Thank you for help
NOOR K- Rating:
- 5.0
The customer service at the front desk was awesome! Please give them a raise. Their service was incredible! Makes me wanna come back there
BENYAMIN I- Rating:
- 5.0
Customer did not leave a comment.
YANG L- Rating:
- 5.0
The staff was super helpful and nice! Have used this location for years! Highly recommend.
Machelle R- Rating:
- 2.0
Get better people to help, the lady was rude and not helpful
Juan M- Rating:
- 5.0
Customer did not leave a comment.
NICOLE J- Rating:
- 5.0
Customer did not leave a comment.
Daniel C | Overall Experience- Rating:
- 5.0
Try taillight was out.
Ralph S- Rating:
- 5.0
Customer did not leave a comment.
Kimberly P- Rating:
- 3.0
eMPLOYEE WAS ON THE PHONE
VERONICA M- Rating:
- 1.0
The ladies at the desk are rude
oscar c- Rating:
- 1.0
Absolute joke dealing with U-Haul and their deceptive trade practices. I rented a pickup & trailer from 9:30am - 8pm Saturday (9/27). I specifically rented this because of height restrictions at BOTH my departure location and my arrival location. When I arrived to pickup the truck and trailer at 11am I was informed the truck (which was parked outside) was never available and should not have been available for rent. The desk attendant then informed me that I had no recourse due to being late to pickup the truck, despite this not changing my rental return time. I was not contacted prior to spending nearly $50 ubering to the location, the only location with such vehicle available in the Austin area. In essence, U-Haul took my credit card for an 11 hour rental, and when I neglected to use the first 90 minutes of this rental, they felt that excused their breach of my rental contract. Absurd. More absurd? That two renters can rent the same vehicle and preference is given to the individual not present. I suspect the other rental was more lucrative, good for U-Haul. I informed the attendant that the box truck she offered in exchange, a materially different rental, would require at minimum twice as much time, due to having to carry items nearly two blocks and being materially smaller. Later, when I called U-Haul support, they stated the pickup at that location was marked as available, but upon calling the location, stated this appeared to again be a mistake. Support then informed me my inability to rent the truck was due to being late to pickup it up, despite that pickup being during my rental period, and despite the clerical stocking error still occurring at present. U-Haul clearly has inventory issues, U-Haul clearly prefers to frame those issues as somehow my responsibility if I choose to pickup inventory at a time other than the exact beginning of the rental period. I suspect U-Haul has a financial incentive in choosing one renter over another. As a result I suspect U-Haul will attempt to collect funds from the additional two days I was forced to spend using the truck, as I had stated in advance. I suspect U-Haul is not prepared to reimburse me for my time and transportation expenses as a result of their breach, but I’m more than willing to have such a conversation. I have contacted American Express and instructed them to deny any additional charges. Feel free to contact me directly with any questions. Maxwell Lewis | mlewis@lewislcs.com
Maxwell L- Rating:
- 1.0
THE TRAILER WAS HOOKED UP INCORRECTLY AND IT CUT THE WIRES AND EVENTUALLY THE TRAILER FELL OFF THE BACK OF MY TRUCK CAUSE THE PERSON INSTALLING IT FAILED TO CHECK ALL THE PINS! Worst experience ever.
RACHEL M- Rating:
- 5.0
Customer did not leave a comment.
Marjorie B- Rating:
- 5.0
Customer did not leave a comment.
ALEJANDRO C- Rating:
- 2.0
Let customers know about scanning or code if they're returning equipment before the store opens
DANIEL B- Rating:
- 4.0
There was only one U-Haul employee. She was working very hard to get everyone's needs met but could have used some help.
Rueben R- Rating:
- 5.0
Customer did not leave a comment.
Audrea S- Rating:
- 3.0
Had a half day utility trailer rental, 7am to 1pm. Returned around 11am, lot guy told me I was good, no need to go into the office. Got a call from them around 2pm asking where their equipment was. Awesome.
Mark S- Rating:
- 5.0
Customer did not leave a comment.
Melinda K- Rating:
- 5.0
Customer did not leave a comment.
CHARLES S- Rating:
- 5.0
Brittani was knowledgeable, informative, warm and friendly. Offered excellent customer service skills!
Claudia D- Rating:
- 5.0
Customer did not leave a comment.
MARIA S- Rating:
- 5.0
Customer did not leave a comment.
John H- Rating:
- 3.0
Customer did not leave a comment.
GREGORY M- Rating:
- 5.0
Customer did not leave a comment.
TRAVIS L- Rating:
- 5.0
Excellent
IMAN Z- Rating:
- 1.0
Customer did not leave a comment.
Todor R- Rating:
- 2.0
Customer did not leave a comment.
CAROLYN B- Rating:
- 5.0
Customer did not leave a comment.
DOUGLAS H- Rating:
- 5.0
Nothing perfect service friendly staff and super quick process
Aurelio A- Rating:
- 5.0
the lock on the truck was cut when we got it
Reese M- Rating:
- 5.0
Customer did not leave a comment.
Caroline J- Rating:
- 2.0
Male rep onsite did not provide the quality customer service. I was not asked if I needed a lock and the store had already close, also I asked about the drop off as after hours and was not provided with details about operating the vehicle and applying gas. I would not use this location again.
DONNA J- Rating:
- 2.0
Customer did not leave a comment.
Sarah P- Rating:
- 4.0
Customer did not leave a comment.
Temprance N- Rating:
- 5.0
Customer did not leave a comment.
A C- Rating:
- 5.0
Customer did not leave a comment.
KEVIN F- Rating:
- 5.0
Customer did not leave a comment.
ANDREW N- Rating:
- 1.0
This is the second time I get overcharged for refueling.
Julio N- Rating:
- 3.0
Customer did not leave a comment.
sivakumar k- Rating:
- 5.0
Customer did not leave a comment.
Samuel A- Rating:
- 5.0
The personnel was very helpful.
CHANTAL H- Rating:
- 4.0
Pick-up was easy but the truck had limited gasoline and needed filling immediately. I was reimbursed for gasoline.
Randall C- Rating:
- 3.0
Staff was professional and helpful. Truck was clean, but had high miles. Truck was apparently not maintained because the wheels nearly detached while driving on an interstate highway in Colorado.
LANCE R- Rating:
- 5.0
Easy drop off and this center appeared busier than most since it was to the university.
DUC V- Rating:
- 4.0
Customer did not leave a comment.
HABIBULLAH D- Rating:
- 4.0
just a little bit better lighting after hours at night for drop off
JUAN G- Rating:
- 4.0
Staff is very good, but the devices and computer systems are outdated and it makes the process slow and inconvenient.
MAX S- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 1.0
Customer did not leave a comment.
JUAN A- Rating:
- 4.0
The cab could have been cleaner... The wind shield and headlights were full of bugs...
CHRISTOPHER W- Rating:
- 5.0
Customer did not leave a comment.
Zoe W- Rating:
- 5.0
Customer did not leave a comment.
BRYAN W- Rating:
- 4.0
Customer did not leave a comment.
ZACHARY G- Rating:
- 1.0
Tire blew out in mopac :(
Jacob E- Rating:
- 5.0
Customer did not leave a comment.
Orlando O- Rating:
- 4.0
Customer did not leave a comment.
KAREN W- Rating:
- 5.0
Inside of the van had something spilled inside
CAITLIN L- Rating:
- 5.0
Customer did not leave a comment.
TANIEKA A- Rating:
- 1.0
When I went to get my truck the two dolly’s I ordered were not available I had to go to another location to get them even then I was just able to get one of the dolly’s that I ordered
Brandon F- Rating:
- 5.0
The only hiccup was that the app told me to return the key to the drop box upon returning the uhaul, but this location didn't have one, spent a bit of time running around looking for the right spot but the employee at the desk ended up taking it for me. Instructions on returning the key could have been more clear. Other than that things went well.
MICHAELA H- Rating:
- 5.0
Easy drop off. Well maintained lot.
EDWARD L- Rating:
- 2.0
Slow processing time Charged extra $59 dollars Charging more than it should per the contract extra charges on the bill.
BERTHONY A- Rating:
- 5.0
Customer did not leave a comment.
Samantha G- Rating:
- 4.0
Management and the staff were excellent, very friendly
Andy T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gillian R | Overall Experience- Rating:
- 4.0
Great folks working there on a hectic Thursday afternoon! No complaints.
Gillian R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shelly S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Irma G | Overall Experience- Rating:
- 5.0
The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
joel m | Overall Experience- Rating:
- 4.0
The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l | Overall Experience- Rating:
- 4.0
Great customer service
Aaron W | Overall Experience- Rating:
- 4.0
Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M | Overall ExperienceAdditional Services at this Location
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