Great customer service. Quick and simple rental.
CULLY DCustomer Reviews for U-Haul at N Lamar
5412 N Lamar
Austin,
TX
78751
(S Of Koenig Ln)
(S Of Koenig Ln)
Services at this Location:
Contact Us
5412 N LamarAustin, TX 78751
(S Of Koenig Ln)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Jennifer K- Rating:
- 5.0
Customer did not leave a comment.
ARTHUR S- Rating:
- 5.0
Customer did not leave a comment.
ROBERTO P- Rating:
- 5.0
Good people thx
Larry C- Rating:
- 3.0
Accept uncertainties and be flexible when it comes to returning the equipment on time. Move in -Move out is aldready a hassle
Sanjana P- Rating:
- 5.0
Customer did not leave a comment.
Shannon S- Rating:
- 3.0
Location awkward to get in out of. No clear or easy parking. Associate wasnt the friendliest. Trailer could have been cleaner inside.
CLAIRE A- Rating:
- 2.0
Drop off was easy but tight quarters to run a trailer into Unhooked and left attendant was not interested in problems with the rental unit upon return 2 replaced tires and right upper taillight was not working Unit 6303
Steven T- Rating:
- 5.0
Customer did not leave a comment.
colin m- Rating:
- 5.0
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Ryan M- Rating:
- 5.0
Brittany and Tony make moving fun!
EDWARD P- Rating:
- 2.0
Those ladies were so rude , poor customer service.
ANASTACIO P- Rating:
- 5.0
The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.
JEFFREY H- Rating:
- 5.0
friendly and capable staff
Cathy G- Rating:
- 5.0
Customer did not leave a comment.
RICHARD B- Rating:
- 5.0
friendly and capable staff
CATHERINE G- Rating:
- 5.0
The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.
JEFFREY H- Rating:
- 2.0
Those ladies were so rude , poor customer service.
ANASTACIO P- Rating:
- 4.0
The truck had a full tank when I got it and was super clean! I couldn't be happier unless it was free!
MICHAEL I- Rating:
- 5.0
Customer did not leave a comment.
LAURA P- Rating:
- 5.0
Customer did not leave a comment.
GARY W- Rating:
- 4.0
Customer did not leave a comment.
ROBERT H- Rating:
- 5.0
Customer did not leave a comment.
JAMES W- Rating:
- 4.0
Customer did not leave a comment.
COLIN M- Rating:
- 2.0
Bad responses in she seems to be nervous Questions!!!
Joao N- Rating:
- 2.0
We were not told a mile limit of only 200 miles was on the contract and we had to drive from uhaul location, to a storage unit and to the deceased persons home all the way back to Vidor, tx. Of course that would go over 300 miles. Will never rent from uhaul again and I will post on social media
KEVIN M- Rating:
- 3.0
Customer did not leave a comment.
JENNIFER C- Rating:
- 5.0
Brittany and Tony make moving fun!
EDWARD P- Rating:
- 5.0
They need more staff as they were overwhelmed but they were very helpful.
DAVID T- Rating:
- 4.0
Customer did not leave a comment.
JAMES S- Rating:
- 5.0
Customer did not leave a comment.
Ryan M- Rating:
- 5.0
The assistant manager was excellent!
Robert M- Rating:
- 5.0
Thanks ☺ï¸
SENOBIA A- Rating:
- 1.0
Rude costumer service. I was accused of smoking weed in the vehicle. I dropped the vehicle off and the guy immediately checked it. I get a call an hour later stating that I smoked in the vehicle. I don't smoke. Tryna to scam me out of my money. I would not recommend this location to anyone
ASHLEY M- Rating:
- 5.0
Nice staff. Very easy! Will return.
SARA R- Rating:
- 1.0
There is zero customer service from the employee who retrieves the cars dropping off. Was annoyed, sitting in a truck texting while I'm waiting in the dock to return my car…then asks what I'm doing…when there's signs everywhere saying this is how you drop off. No hello, no hi how may I help you. Just “I don't have you on my list here†….it doesn't matter you can drop off a U-Haul at any location and simply because the truck I reserved somehow wasn't there I had to get a bigger one and still haven't been reimbursed. There is zero professionalism there and the truck smelled like dog per and hadn't been washed in ages. The brakes barely worked as well.
Jeff K- Rating:
- 5.0
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Benjamin Y- Rating:
- 5.0
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DONNEIL W- Rating:
- 5.0
Good stuff
Dewey C- Rating:
- 5.0
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Sarah B- Rating:
- 5.0
I always appreciate the ease of renting from this location. Staff is always great!
JANICE M- Rating:
- 3.0
Had to wait due to equipment wasn't maintained, one had no lights and the other the wheels were locked, so took a lot longer to get in and out
KRISTOPHER A- Rating:
- 3.0
I wish the trailer I had rented would have been at the same location as the truck I rented. I wish the truck I rented, which turned out to have trailer bolts stuck in the tires, could have been swapped out at this location for a new truck (which was on the lot and readily available). Both at check in and check out the clerk could not find my rental agreement.
Aaron B- Rating:
- 5.0
I have used the North Lamar location several times. They are always so helpful. The manager, Brittani is so helpful and pleasant to work with. We also worked with Robert. He was very nice and helpful. This location is always very busy. They are always working to make it a pleasant experience.
Martha S- Rating:
- 4.0
Teamwork. There were 3 staff while we were there. 1 was outside completing the reservation with hooking up or dismantling the equipment; one was at the desk helping at this time a line of 4 different reservations, the 3rd staff sat at the front counter looking into a computer screen with no eye contact nor a greeting to any of the 7 customers waiting. If this is a leader or trainer, it is wise to keep said person in an office. The perception does not look great on the team nor company. Brittani was wonderful multitasking.
SCOTT T- Rating:
- 4.0
Staff was somewhat rude when I picked up the van. She was friendlier when I dropped it off.
DAVID D- Rating:
- 4.0
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Karthik M- Rating:
- 5.0
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JOHN A- Rating:
- 4.0
null
Phil P- Rating:
- 5.0
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UNIQUE M- Rating:
- 5.0
Robert was great! Even with a lot of customers he had the patience to get to everyone well managed.
Alonso R- Rating:
- 4.0
Have Tony work 24x7. She's great!!
Todd N- Rating:
- 1.0
They over charged me and won't contact me back to discuss the matter. Will never use this location again.
Andres R- Rating:
- 5.0
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Josephine G- Rating:
- 5.0
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EDWARD F- Rating:
- 5.0
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EDWARD F- Rating:
- 5.0
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David N- Rating:
- 5.0
All the staff were knowledgeable and polite and made my experience renting a trailer very enjoyable.
Ezra V- Rating:
- 5.0
Toni was wonderful. I discovered a very flat tire on my way to pick up the trailer I had reserved, and Toni was able to be a little flexible with my pick up time. The nature of what I had to take care of was already pretty stressful, and I appreciate her kindness and professionalism.
SHANNON B- Rating:
- 4.0
Both employees I dealt with were courteous and efficient. The equipment was prepared for my arrival. The return was quick and easy. All around good service.
JOSEPH W- Rating:
- 3.0
This location is not what I requested on line when I arrived at the location I requested on line I was then notified my reservation had been moved to another location I will remember this before I make another reservation with uhaul
CHENITA E- Rating:
- 5.0
The front office was very busy when I arrived, but the woman working the front desk was so efficient that she was able to check in two people at all time all while being incredibly polite and helpful. Very impressive. The was clean and drove well.
Anne K- Rating:
- 5.0
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MATTHEW L- Rating:
- 5.0
Customer did not leave a comment.
KAREN V- Rating:
- 3.0
I dropped the truck off after darn near filling it up with gas. I went inside and gave the girl the key. She appeared to be new because she wasn't sure how to do my check in and had to ask another girl. The other girl said it was fine unless I needed a receipt but that a receipt would be emailed to. I said that was fine unless the cost would change and she chuckled and said no. The price changed. I was charged an additional $22 like I dropped it off after hours which I didn't do. I want a refund of my $22. I took the truck back very early, at 10:15 am, in immaculate condition, and almost with a full tank.I want my $22 back!
CARLA D- Rating:
- 3.0
Customer did not leave a comment.
JOSEPH A- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW L- Rating:
- 5.0
Customer did not leave a comment.
RAYMOND F- Rating:
- 5.0
The front office was very busy when I arrived, but the woman working the front desk was so efficient that she was able to check in two people at all time all while being incredibly polite and helpful. Very impressive. The was clean and drove well.
Anne K- Rating:
- 1.0
My life partner had an emergency surgery in Austin while on a business trip. He drove, I drove to Austin to be with him. We had two vehicles that needed to get back to Houston. One being a Dodge Ram 1500 and towing a Mustang. No issues with towing. U HAUL EMPLOYEES REFUSED TO ASSIST GETTING THE TOW HITCH HOOKED UP!! After a very long time, another drop off customer helped me get the hitch on and my car on. THANK YOU RANDOM GUY, named Rich. You were my savior, U HAUL WAS NOT!
ANN M- Rating:
- 4.0
Customer did not leave a comment.
WILLIAM A- Rating:
- 3.0
This location is not what I requested on line when I arrived at the location I requested on line I was then notified my reservation had been moved to another location I will remember this before I make another reservation with uhaul
CHENITA E- Rating:
- 4.0
Both employees I dealt with were courteous and efficient. The equipment was prepared for my arrival. The return was quick and easy. All around good service.
JOSEPH W- Rating:
- 3.0
The people at U-Haul were very helpful but the equipment was not maintained properly. I reserved a car dolly at Slaughter Lane and the one available had a nonfunctional light. The people helped me get one from North Lamar (great help there as well) but that one also malfunctioned during the trip. Good people, bad processes to keep the equipment in good working order. U-Haul needs a good competitive challenger to make them step up their performance.
STEVEN F- Rating:
- 5.0
Toni was wonderful. I discovered a very flat tire on my way to pick up the trailer I had reserved, and Toni was able to be a little flexible with my pick up time. The nature of what I had to take care of was already pretty stressful, and I appreciate her kindness and professionalism.
SHANNON B- Rating:
- 5.0
Customer did not leave a comment.
WINFORD B- Rating:
- 5.0
All the staff were knowledgeable and polite and made my experience renting a trailer very enjoyable.
EZRA V- Rating:
- 3.0
Customer did not leave a comment.
TIMOTHY C- Rating:
- 5.0
Customer did not leave a comment.
STEVEN M- Rating:
- 5.0
Customer did not leave a comment.
DAVID N- Rating:
- 5.0
easy!
James S- Rating:
- 5.0
Customer did not leave a comment.
JUAN P- Rating:
- 5.0
Customer did not leave a comment.
DONALD L- Rating:
- 5.0
Customer did not leave a comment.
EDWARD F- Rating:
- 1.0
I was over charged due to someone changing my reservation! I will never use uhaul again!
ANGELA H- Rating:
- 1.0
They over charged me and won't contact me back to discuss the matter. Will never use this location again.
ANDRES R- Rating:
- 5.0
surface was prompt, fast, and as expected. Staff was courteous and kept me informed
David K- Rating:
- 4.0
After hours
JACQUELINE B- Rating:
- 5.0
Customer did not leave a comment.
JOSEPHINE G- Rating:
- 4.0
Have Tony work 24x7. She’s great!!
TODD N- Rating:
- 1.0
I'm currently disputing what was a very clear one way trip that after drop off was advised was scheduled as a return trip. We'll see how the dispute goes but the employees working on the day I picked up this trailer should at the very least be written up.
TYLER W- Rating:
- 5.0
Such excellent service! I can't recommend them enough.
Neil H- Rating:
- 5.0
Robert was great! Even with a lot of customers he had the patience to get to everyone well managed.
LUIS R- Rating:
- 5.0
Customer did not leave a comment.
UNIQUE M- Rating:
- 5.0
Customer did not leave a comment.
JOHN A- Rating:
- 4.0
Customer did not leave a comment.
PHILIP P- Rating:
- 4.0
Staff was somewhat rude when I picked up the van. She was friendlier when I dropped it off.
DAVID D- Rating:
- 4.0
Customer did not leave a comment.
KARTHIKEYAN M- Rating:
- 3.0
The drop off rep was great, very helpful, quick and easy. He was quite nice to work with, great employee.
GARY B- Rating:
- 4.0
Management and the staff were excellent, very friendly
Andy T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gillian R | Overall Experience- Rating:
- 4.0
Great folks working there on a hectic Thursday afternoon! No complaints.
Gillian R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shelly S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Irma G | Overall Experience- Rating:
- 5.0
The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
joel m | Overall Experience- Rating:
- 4.0
The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l | Overall Experience- Rating:
- 4.0
Great customer service
Aaron W | Overall Experience- Rating:
- 4.0
Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M | Overall ExperienceAdditional Services at this Location
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