Customer Reviews for U-Haul at N Lamar

Had reserved uhaul and two minutes before getting there to pick up. I received a call from Brittany Who asked me who I was and if I was rented a 20' truck. I said yes and she said “well we ain't got none”. She was extremely rude and did not even try to help until I got frustrated because I was moving that day. She finally put me on hold then came back on and said “we ain't got no trucks available”. The customer service from her was horrible. I should have received a call the night before. I ended up having to rent an in town vehicle for my move from Austin to Burleson tx. Cost me a fortune. After my move I had to drive three hours back to Austin to drop off. I will not use Uhaul again.

We received the truck with a quarter tank. It was left back at u-haul with a quarter tank but we were still charged for gas.

Customer did not leave a comment.

I did not rent either dolly and confirmed that I will not be charged for it. However, it still showed up on my final receipt. Order # 23183573

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

It took too long to be verified. Then, there was no one at the counter to give me a key. I literally chose the 24/7 pick up option so I wouldn't need to go in the store. I had to walk behind the counter to get the key — there were no instructions that said that's the appropriate thing to do.

Fix the location bar code for self check out. For the past 2 rentals I can never self check in or check out. The photo of the bar code is always invalid :(

Have the inventory I reserved in stock, instead of taking my reservation and informing me at the location that the equipment wasn't available. Big inconvenience, cost me extra miles, and delayed my move by several hours.

Only hiccup was finding out when I was picking up the truck that I needed alternative documentation or a secondary contact (who would actually be contacted *right* then). It would have been much easier to provide the information peeviously

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Not much!

Employees were not helpful and borderline rude.

Customer did not leave a comment.

They added safe tow coverage for $8 which I didn't ask for and didn't notice until it was all over. Very dishonest.

The worst customer service that I have ever gotten at any place of business no matter what type! The people here are extremely rude both to each other and the customers. When I came in during open hours to return my truck, I was greeted by the clerk eating McDonald's behind the desk with his feet up. When I said that I was there to return the truck, he rolled his eyes at me and sighed loudly. I apologized for disturbing his meal and he shrugged and stuck his hand out for the key. Just a disgusting place staffed with rude people. Thanks for nothing.

Customer did not leave a comment.

make sure you only charge clients once for service because i got charged double for my 3 hour rental. lol.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Excellent customer service! Was quick and fast! Awesome I was able to return the trailer after hours! Great job y'all

Customer did not leave a comment.

The truck was too old. It may not be safe to drive.

Be more transparent up front about how much equipment rentals will ultimately cost. And allow for a grace period if weather causes a delay in the return of equipment.

Customer did not leave a comment.

Integrity movers were excellent. Communication was very fast and efficient. The workers were amazing. They reviewed the job prior to starting and were very informative so there were no surprises at the end of the job. Which was quick and packed to perfection. Services were so good I used them the next day and will use them for all further moving jobs.

Customer did not leave a comment.

I left some smaller personal belongings in the truck and the N Lamar location called me to arrange a time for me to pick them up. That was so kind and a great gesture.

Thank you for being flexible when I needed to change the vehicle

Customer did not leave a comment.

Customer did not leave a comment.

Easy and no hassel return.

Customer did not leave a comment.

I ordered a moving dolly and it was not available when I picked up the van. This made my move more difficult.

The location is great for our needs but the access is horrible and customer service is moderate at best. I will use this location again because of it's proximity but from my last couple of experiences there that is the only reason.

I use U Haul a lot and this was the worst experience ever. Way too much wrong for this short space. Really bad attitude. Terrible equipment care.

I would say that the interior was a little unclean. But, it was a short-notice rental, so I can understand having to prep equipment with relatively short notice.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The staff members were professional and helped with the equipment I rented.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Very clean location

Customer did not leave a comment.

Pick up & drop off worked like clockwork!!

Customer did not leave a comment.

There was no blankets in the vehicle. Christopher was very good to work with.

Pretty sure the fuel tank was not full when I picked it up, but my bad for not looking carefully enough.

Customer did not leave a comment.

You cancelled my reservation the day before I had to move and I was forced to drive four hours to another location to get a new uhaul and all I got back was $50. I will literally never use uhaul again and I will make sure none of my friends or family use the company. Sucks for you.

Even when we had prior online appointment and we came on time, we had to wait in line for 10-15 minutes. The wait dismisses the whole point of advance booking. Should have a separate dedicated counter, and if they have it it should function properly.

Fast, speedy service

The person who checked us in and took care of attaching the tow dolly to the car was polite, friendly and gave us great service.

Appeared very efficient.

I LOVE THIS UHAUL THEY WERE AMAZING !!!!!

More staff to assist customers

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

staff hard to understand,rude. talking under their breath to each other.not wearing mask properly,not over nose.

I was charged over 200.00 more than was supposed to be...I'll be in today to settle this

The staff is very helpful from the start to the return. This my 4th time renting the motorcycle trailer at this location. 5 star.

Easy pull through for drop-off.

Taillights didn't work, inspite of being tested Brake and blinkers did

was giving me hard time for my expired drivers license, august 2020,with the pandemic,dmv appointment was presented to the staff , hold up for an hour and half , manager did not do his job

Customer did not leave a comment.

Customer did not leave a comment.

Only one guy in there when I dropped off the Uhaul, but he was great! Get this man some help.

Need locks for the small trailers for overnight stays.

Customer did not leave a comment.

Customer did not leave a comment.

I didn't got in, this was an after hour drop off.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

It was not explained that the blankets and insurance would be a per day charge.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Great 👍

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.