Customer Reviews for U-Haul at N Lamar

4298 reviews

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Efficient and friendly.

Robert S. 
Rating:
3.0

Hold up the estimate, my final cost was AT LEAST $200 more than the estimate online. I tried to message the chats about it, but never had a response.

karigan G. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Christopher is one of the hardest working people I have ever met. He was never rattled no matter how busy it got.

Martin P. 
Rating:
5.0

Customer service was excellent!

CHRISTIAN LEE T. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Gautam H. 
Rating:
5.0

Customer did not leave a comment.

Cecilia K. 
Rating:
4.0

Customer did not leave a comment.

Alexa G. 
Rating:
4.0

Nice manager

Josiah L. 
Rating:
5.0

If everyone functioned as well as the guy who handled my pickup, society would already be in the stars.

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

COREY T. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

No improvement needed.

DANINA C. 
Rating:
4.0

Customer did not leave a comment.

NATALIE H. 
Rating:
5.0

Customer did not leave a comment.

BONNIE N. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
4.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

They were very helpful

Isaac Z. 
Rating:
2.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

The staff were fast courteous and offered multiple moving solutions to save me money-- My kind of Customer Service.

Stacy G. 
Rating:
5.0

Everything was perfect; made coming to Austin a dream (almost too easy)... Thanks Christopher and the U-Haul Family!!!

Alanys G. 
Rating:
5.0

Customer did not leave a comment.

YIFENG Z. 
Rating:
5.0

Customer did not leave a comment.

adam F. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Should have gotten one size bigger. Had to toss our couch

Briam C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

When we got the trailer home it had large leak in the back tire on the left (drivers) side. We were on well travelled roads to get home and really feel it was there when we picked it up. Once we got the car on the trailer it was easy to see the tire was low. We had to stop at a tire shop on our trip to get the tire plugged.

EDWARD G. 
Rating:
1.0

The employee was smoking cigarettes while on a personal phone call as he was processing my trailer drop-off. He also wasn't able to accept my return of boxes.

VICTOR VAN TON T. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Put tRump in jail

Charles M. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

This Uhaul location is often empty. I think at some times there is only one person on staff, which is fine, but they have responsibilities that take them out of the store such as cleaning and moving rentals. Perhaps there should be a bell or phone system so they know there's someone waiting in the store because I often find myself waiting around by the register. If I'm just buying supplies, this is an inconvenience I can with but when renting a car, it really eats into my rental time.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

JOANNE LYNN B. 
Rating:
5.0

Could not get through to customer service by phone (the national 1800 number on your website) - several times. No one from Uhaul called me to tell me the Box arrived at N Lamar (it was probably not prompted by your automated system). I had to call proactively and show up at the location to find out it arrived early and was available for unloading. No one took initiative and notes on the job were not communicated that I did not need/want a trailer for the UBox. I wanted to pickup and unload at the Uhaul location. The service at the end location was great - the overall system wasn't very seamless. Just hire more CSR's to take customer calls!

Dennis G. 
Rating:
2.0

Eliminate extremely long waits and sleepy attitude at least to customers who booked and checked in and uploaded all info prior to arrival.

Ievgen S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

EDWIN I. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
2.0

Customer did not leave a comment.

BRENDAN G. 
Rating:
3.0

When I picked up the truck, the clerk wasn't the friendliest person ever. When I dropped off, the guy was very nice.

Amber R. 
Rating:
2.0

They overcharged me for fuel. The customer service was ridiculous.

STEPHANIE ELAINE M. 
Rating:
1.0

Two days, two UHaul reservations, two separate but equally crappy experiences. I reserved for a 7pm pickup. Showed up at 7:05pm to find out the location closes at 7 and the smart-a$$ GM who was still there tried to make it sound like it was my fault that y'all allowed pickup when the location is closed but then subsequently disabled mobile dispatch. UHaul is trash and I'm never coming back. Y'all just made Penske and Budget some new business.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

I would like to commend the young man working the counter when I picked up my rental. He was manning the counter by himself and there was someone waiting ahead of me, and another customer came in after me. He had a great attitude and handled the situation very well.

KATHY E. 
Rating:
5.0

Customer service was the best! Highly recommend.

JOANNA T. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

PENELOPE M. 
Rating:
4.0

Customer did not leave a comment.

Dyer S. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Margaret V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Trailer was not available at the scheduled time, but was available the next morning. That messed up my plans a bit. The manager was superbly competent, and got us hooked up very efficiently when the trailer was finally available.

CHRISTOPHER Y. 
Rating:
5.0

The service was excellent. The attendant was friendly as patient.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
3.0

I received an email that my pick up window was 24 hours and then arrived to learn it was only 1 hour and my van was no longer available, also the contactless pick up didn't work at this location but I had received a lot of emails on instructions for that type of pick up. The local team helped me figure it out, but Uhaul really needs to work on their emails and coordination with local branches so incorrect information isn't spread.

KATHRYN T. 
Rating:
5.0

Great staff, easy rental!

MADISON S. 
Rating:
1.0

The movers (who we hired through you) canceled last minute, without any notice, and we were left to move our entire apartment within 24 hours because the UHAUL was not available the next day. We were completely exhausted at the end, and barely finished in time. We ended up having to inconvenience our family and get their help to finish in time. You do not take care of your customers.

LUCAS S. 
Rating:
4.0

Customer did not leave a comment.

Braden B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
4.0

This what I would expect from a U Haul facility. Active, professional and accommodating.

Edward C. 
Rating:
5.0

Staff very efficient. Store was clean and in good order

James D. 
Rating:
1.0

I was told one price for for my rental but charged some thing different

DANIEL J. 
Rating:
5.0

Hire an additional service rep to be onsite. The one employee seemed like he had too much on his plate or would have appreciated some help. The customers would benefit.

Dennis G. 
Rating:
1.0

Everything has always been fine but this time I was very disappointed because your guaranteed rental means you have to drive one hour to get your equipment heeeellll nooooo that's bad you promised my equipment be in one location then call last minute to tell me no I'm sorry you've only 2 options wish it was to drive literally one hour to pick up my rental no no no no very very upset And the person I spoke to when I said you guarantee my equipment to be there said that even if I have to drive 100 miles it's still guaranteed get the heck out here no way just because I've not other options otherwise I'll take my business somewhere else 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
1.0

The truck was not available when we showed up. After waiting around for 30 minutes, they were able to figure out that the truck had moved to a different location that morning without informing us.

Addi N. 
Rating:
5.0

Manager on duty, who did an excellent job, was working alone. Scheduled staff didn't show up for work. He was covering on his scheduled day off. This manager is why I use U-Haul. He merits recognition from U-Haul. Right now.

GENE K. 
Rating:
2.0

Well, I was expecting the vehicle to be topped off. But I guess it is okay, because I might be charged more for fuel. I left more fuel 8n the vehicle and won't be reimbursed for that.

RICHARD C. 
Rating:
2.0

It was extremely important that I receive the hand truck I rented through the initial online registration. They forgot to put the furniture pads and the hand truck in the van when I picked it up, so I dad to return, at which time they refused to provide a hand truck. This necessitated my going to three retail stores to find an affordable hand truck, which was contractually my right from UHaul. You breached the contract, not me. If I had time right now, I would be filing a claim against you in small claims court. The staff members on duty when I picked up the truck were overbearing, rude, and argumentative, which led to heated words on both sides. I have to move again before the end of this summer and will definitely be trying to use one of your competitors. Pro: the truck was serviceable Cons: literally everything else

Sylvia E. 
Rating:
3.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

kenneth G. 
Rating:
5.0

I was disappointed to not be able to rent the van for the time I needed. I requested 6 hours and only got 'approved' for 4. Guess I'll know to ask more questions ahead of time. When I tried to extend the time< it was unavailable. I made all my transactions online.

Juliet R. 
Rating:
5.0

Customer did not leave a comment.

Gozdem O. 
Rating:
5.0

Very helpful staff even though they were very busy and it was extremely hot

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
Rating:
5.0

Staff were quick and friendly.

DYLAN G. 
Rating:
5.0

Friendly & professional staff. It went very smoothly. There is no improvement that I can think of.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

AIMEE S. 
Rating:
5.0

Human elements (people at the stores, people you talk to on the phone) are amazing. Web/app/phone 1-800-go-haul IVR is a god damn nightmare. I did a reservation for one place, told me there wasn't any inventory, confirmed a reservation for a different place (verified with an email with the address of the place), I show up at the place, had to wait 25 minutes on the phone for someone to tell me that my reservation was at the first place. Fix your web/app backend. Or just rip it out and put up a web page that says "just show up to the store". Summary: store location is great. They did nothing wrong and was probably the fastest, most accurate service I've ever had. They deserve raises. U-haul.com & 1-800-go-u-uhaul call flow: fix your shit or gtfo.

CONRAD M. 
Rating:
5.0

Really saved my ass this week. Thanks team. Will return.

ROCKY L. 
Rating:
4.0

No comments at this time

Tammy W. 
Rating:
2.0

Went to return truck and waited in store alone, for 20 min before being helped. Both employees came out of bathroom acting weird, with no reason for why I had been waiting for 20 min.

BRIAN B. 
Rating:
5.0

Nothing just keep doing what you do

Withie J. 
Rating:
5.0

Gentleman who checked me in was excellent.

Patrick F. 
Rating:
1.0

Equipment that was reserved 2 weeks prior to rental day was not available upon arrival. Onsite person was extremely rude and had no concern for the customer!!! HORRIBLE SERVICE, RENT ELSEWHERE…….

ADREW M. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA ANGELIQU R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
1.0

So I'm new to the area and the location is on a really busy corner and it's a crowded small lot. I pulled in to try to return the trailer and I got stuck in a corner because I'm not great with backing up with the trailer yet. One of the employees saw me struggling and walked up to my car shaking his head out of anger because I was struggling to back up. It was quite appalling how rude he was to me for no reason

Haley L. 
Rating:
5.0

Customer did not leave a comment.

Hector T. 
Rating:
3.0

The young man that checked in the UHaul was not very approachable, but he was helpful.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

This is no reflection on the people at the location I used. They were polite, capable, and helpful. I would rate them 5 out of 5.. My complaints are with corporate, you know, the people with the homes in the Hamptons. The location was obviously understaffed, as is your phone assistance. I was on hold on your central phone center for no less than 10 minutes twice before giving up. The trailer was fine; corporate is obviously rusted and broken down.

FREDERICK P. 
Rating:
5.0

Customer did not leave a comment.

GEORGEWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

U-Haul locations are generally "short staffed". This means that one usually has to wait for service. The employees at this location are very knowledgeable and service oriented and do a great job. There are just too few of them working at any one time.

Richard K. 
Rating:
5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joel m.  |  Overall Experience 
No reviews have been submitted for this location.

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