Customer Reviews for U-Haul at Oddie Blvd

7,662 reviews

1790 Silverada Blvd   Reno, NV 89512
(LIMITED PARKING)

(775) 359-9202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(LIMITED PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jay J. 
Rating:
1.0

Customer did not leave a comment.

Shavon P. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Inside trucks were being mopped with dirty black water giving them a moldy smell.

Kevin D. 
Rating:
5.0

Went very smooth! No complaints

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
4.0

Noisiest trailer due to hitch hookup, rattling entire way from Reno to Antioch was incredible and mind blowing…!

Edward H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

Ed O. 
Rating:
5.0

You all were awesome! Pick up and drop off we're very fast and easy. You, by far, have the best customer service of any other U-Haul company in the Reno/Sparks area.

Michele D. 
Rating:
5.0

ALL GOOD,. DON'T NEED TO Improve.

ben G. 
Rating:
1.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

Would not supply 2" ball hitch even though admitting to charging previous customers for not returning their hitch.. counter processing is friendly but very slow. Check-in person would not refund over-pump upon return. I have rented from 3 other locations nearby and found Oddie to be the least favorite. I will only rent here as a las resort.

Scot B. 
Rating:
5.0

Customer did not leave a comment.

Kameron S. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

The young man outside helping did a phenomenal job. In and out at pick up and drop off.

David J. 
Rating:
5.0

Customer did not leave a comment.

Jeramie F. 
Rating:
5.0

Great customer service! Your employees are awesome! Give them a raise!

Sunnah E. 
Rating:
2.0

Customer did not leave a comment.

vannesa T. 
Rating:
1.0

Absolute scam. I had set up a reservation just to be told a day before I couldn't use that reservation because there was no trucks. Then after finally talking to the lady enough we got it figured out to where I had a truck except the reservation I had already paid for wasn't the same so now it was an up charge. Go to pickup and have to look through every truck to find the one that is mine because the instructions were so vague. Then get a random text the next day say I didn't check in online with my phone but nowhere online or through emails or texts was there a check in call customer service to just be referred to actual location to find out nope everything is okay. Then when I return they say the gas tank is not were it is supposed to be and ask me for my picture but I was not given any instruction on this. So then I had to run and grab 2 gallons of gas to not have to pay a $60 charge. Overall terrible experience. Would never use again and it is an absolute scam. The price says one thing but by the time your out the door they have charged you for anything and everything.

Reid P. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Miguel and his staff were amazing. They were very professional and friendly.

Heather E. 
Rating:
5.0

The truck cables broke and we had two days of hassle, Like really big hassle The store and road side service were great, but the truck should have been better maintained

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Great location. Friendly staff. Lots of inventory to choose from!

ERICFRANCIS D. 
Rating:
3.0

I selected to drop off the rental truck in Carson City and when I went to pick up the truck I was told I needed to bring it back to the pick up location. It should not have been an option if they were not going to let me drop it off where I needed to.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

The staff was courteous and kind! Thank you!

Winona W. 
Rating:
5.0

Customer did not leave a comment.

Alvi H. 
Rating:
4.0

Anamelia at this location is amazing! She went above and beyond to find us a truck after the original truck we were to rent came back from the previous customer with the check engine light on. That woman needs a raise and a vacation!!

Laura W. 
Rating:
5.0

Just can't say how appreciative I am for the great staff at the Silverada location in Reno! They really have such a great attitude and couldn't be more helpful! :^)

Conor F. 
Rating:
5.0

Customer did not leave a comment.

Sedin H. 
Rating:
5.0

everything went great thanks

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Kris R. 
Rating:
4.0

Nothing did a great job.

Cheri C. 
Rating:
5.0

Miguel and his awesome team made my rental such a pleasant experience I had to write this review. From payment to hookup, the process was easy and quick. The office is clean and everyone inside is friendly and helpful. The trailer I used was in great condition and did it's job perfect. The trailer was large enough to make one trip and didn't need the two days I requested. Thank you U-Haul on Silverado for job well done.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Anamelia was incredible and made the whole process super easy and went above and beyond. I would definitely go back just to have that great customer service again.

Kenneth R. 
Rating:
5.0

Every single employee we interacted with were very friendly and helpful. It was a very noticeable and appreciated! Thank you for an easy wonderful experience!

Jennifer N. 
Rating:
3.0

Fix your app it is having problems

April J. 
Rating:
4.0

I may be the assistant manager at this location but anytime any of my other employees rent we always treat them like customers and that's how I was treated today no special treatment but I was given very good customer service attentive clean equipment truck was ready to go near the exit for me when I was done

Rachel S. 
Rating:
5.0

It was hard to stand in line listening to the staff on the phone answering questions that were answered on the website or by common sense.

ROBERT M. 
Rating:
5.0

Truck wasn't there but the team got me another truck. Very new and clean truck. Team sure did have great customer service and thinking quick on there feet to get me a truck I reserved. Would use this location again.

BRADLEY JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Kasey W. 
Rating:
5.0

Customer did not leave a comment.

Myles H. 
Rating:
5.0

Everything was great.

Robinson B. 
Rating:
5.0

Great place to rent a truck and buy moving supplies! Also, they'll put a hitch on your truck!

ERICFRANCIS D. 
Rating:
5.0

thank you technician Lydia

SARAH S. 
Rating:
2.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

Excellent customer service. My trailers had a different pickup location. The assistant recognized this and changed the location so I could leave with both truck and trailer. The 2 tire trailer would have damaged my car and again the assistant changed the trailer to an all car carrier without charge. That's Quality Service

Felicia R. 
Rating:
5.0

Everyone was so nice and helpful! This location has a great team and made my move so much easier! Thank you!

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Every thing went well.

Cameron B. 
Rating:
5.0

Windshield wipers were bad. Wanted to express my frustration, not for any employee, for the no guarantee clause. We had movers scheduled and 3 people flown into town to help with our move. The morning before our reservation, I was told we didn't have a truck and would have to change our moving day to Sun instead of Sat. It ended up okay because Kristy on the hotline eventually found a truck and got it reserved for the original day.

Kristy S. 
Rating:
5.0

Friendly staff and very reasonable even when busy

Myles H. 
Rating:
5.0

Customer did not leave a comment.

Stanton B. 
Rating:
5.0

Great location and customer service!

ERICFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

ShannonClay H. 
Rating:
5.0

I'm very thankful for Míguel Vasquez and his faithful staff. Miguel is very helpful under pressure and always courteous when volume of customers are in line or calling the office. I really appreciate the customer service and staffs contribution in making my day run smoothly. It's always a pleasure doing business at this Uhaul branch

YOLANDA M. 
Rating:
2.0

For one I was sent across town to get a truck and they didn't have one. When I asked what am I supposed to do she was not helpful said I could try another location. She finally transferred me to the Decater location by my house but she wasn't going to help.

Tushell L. 
Rating:
4.0

Thank you

Susana G. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Busy at pick up but the team did their best to move things along. Probably should have had another person at check-in.

Kimberly L. 
Rating:
5.0

Great location! Very helpful!

ERICFRANCIS D. 
Rating:
5.0

Great crew, Best U Haul dealer in town

Brad J. 
Rating:
1.0

I was checked out and then charged a huge amount for damages, no one would answer the phone or anything to explain it.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN ANNE H. 
Rating:
1.0

My “ guaranteed truck” was not at the location on time. I flew in from another town and waited hours for my truck to come in. The employee just let me wait while they avoided me.

ROLAND LEROY S. 
Rating:
4.0

Equipment reservation was made online. The pick up location for the equipment was changed to the Silverada store. Upon pick up, the moving blankets and appliance dolly, listed on the request, were not available. When I inquired as to why they were missing, the store associate said that frequently when the request changes locations the additional equipment is missing because it is overlooked. This made my move extremely difficult to do and resulted in damage to the payload. This was not the fault of the Silverado location. This was the fault of the U-Haul Company

Keith M. 
Rating:
1.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Staff was very polite and professional

Gustavo M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
2.0

Pick up went ok but why have online check-in ahead of time when you have to go through all questions again? Drop off - insufficient parking, one rep for a line of people and she was also answering the phone. Person in front of me had reserved a dolley and blankets and was told they had none. Unacceptable- it was their moving day. Seemed very unorganized and chaotic.

Shawn R. 
Rating:
5.0

Excellent service 👏🏼

Clara F. 
Rating:
1.0

Nope, they over charged me without talking to me and they called me in the morning and rushed me to drop off my equipment, when I dropped off the equipment early, it was rushed , unorganized and very unprofessional. If I ever need a uhaul in reno , it won't be that one, not sure why I'm being over charged ? I had 483 miles that I can use, I had to go out of my way to go the this location because they needed a trailer they didn't have and then charge me ? I should of gotten reimbursed for bringing in equipment early not charged if I could do 0 stars I would , I returned the equipment Friday and it's now Sunday I'm getting a returned invoice ? Seriously nope not happy one bit. I will also be bringing this to yelp and Google.

westlee B. 
Rating:
3.0

There were some good staff members but others who clearly did not want to be working and were argumentative. Please note that you are charged for gas and mileage seperately - this isn't made clear at the beginning.

Michael C. 
Rating:
5.0

Great customer service I always will keep coming back to this location you're in and out fast keep it up Miguel and you're team.. great job . Thank you

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The team is very professional and friendly. Definitely will recommend

CHRISTINA S. 
Rating:
5.0

Miguel was very professional, friendly and helpful.

Maxine R. 
Rating:
5.0

This location is great and I would highly recommend it to a friend.

ERICFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
1.0

Manager was RUDE and condescending.Our reservation was messed up and he call ONE other location in Reno and said nope cant fix it

milo L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

I have use uhaul for years and different location this one in particular I like the customer service and they always willing to help you on whatever your needs are in regards to equipment or advice

Javier P. 
Rating:
5.0

Service was great & friendly!

RENEE W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Customer did not leave a comment.

Damon K. 
Rating:
5.0

Customer did not leave a comment.

Jesus N. 
No reviews have been submitted for this location.

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