Customer Reviews for U-Haul at Peachtree Rd

3,300 reviews

3947 Peachtree Rd NE   Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)

(404) 231-2126

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 231-2126

3947 Peachtree Rd NE
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Eugene K. 
Rating:
2.0

The staff was super rude and unprofessional. I tried to call to make my appointment and the lady just said “do it online” then hung up the phone. I only called to get a recommendation for my hitch size as the website is not very clear. I went in on the day of my appointment for a 10a apt and the lady said the guy was not there yet so I had to drop off my car. She was very rude and didn't seem to care. The hitch guy showed up at 2p finally. Never going back here again.

Evan R. 
Rating:
1.0

The most horrible expereince I have ever had. You bait and switch your customers, because you feel they are desparate at the point of pick-up. They don't give a hoot at this location once they get your money!! Neither do your 1-800-UHAUL, they can care less about customer service. Simply put it stink right to the core!!!

CLOVICE V. 
Rating:
5.0

It all worked and the U- Haul personnel were excellent.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Sang P. 
Rating:
4.0

Customer did not leave a comment.

heather B. 
Rating:
1.0

Terrible experience. I would never come back. The truck had mold growing out the ceiling, passenger door would not close, check engine light was on during the rental. I was told to unload and bring the truck back because of the check engine light and that everything would be taking care of, but I was hit with a fueling charge. ($90 fueling charge, but the truck was driven a total of 12 miles) Furthermore, I had to spend additional money on movers and moving equipment that was not available even though it was on my reservation. When I came back the same day to explain that the truck was in terrible condition and that I now needed a lock and to extend the time since the delay with getting the truck pushed me behind schedule, your employee ignored the problem and sold me the lock. Lastly to add insult to injury the following day when I dropped of the truck this location had tons of moving equipment in the garage and the girl who check my truck in said the got a lot of equipment in this week. So purposely didn't give me the equipment that I requested and needed. Please avoid this location at all cost. Uhaul, please buy better trucks, maintenance them regularly, and take better care of your customers.

Alanna D. 
Rating:
1.0

Have the things people request or don't advertise that you have them.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
2.0

Very slow. Need additional counter help. Had to complete the paperwork 3 times prior to hooking up trailer.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Veronica F. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Newly hired gentleman in there was awesome. Think his name was Mike. Very helpful. Was unable to get some blankets and dolly I reserved however due to shortage.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
4.0

The employees were helpful. Unfortunately we had to wait an hour for the internet to work but it was all resolved.

Abigail L. 
Rating:
5.0

Continue to do what you're doing big smiles mean a lot

Mary D. 
Rating:
5.0

Outstanding and quick service

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Although the xfinity network was down the staff at this location was understanding, professional and courteous. I appreciate their services. After the system was up again, they provided service to every customer. Thank you.

GERRI M. 
Rating:
4.0

Customer did not leave a comment.

JOEL P. 
Rating:
5.0

Improve? Just carry on. U-Haul is it. No need to look elsewhere. I've been a customer for decades. Brookhaven, Ga. Thank you for maintaining your standard of service. Your employees have always been first rate particularly on my last visit. Give all of them a raise.🙋‍♀️

BETH W. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
4.0

Customer did not leave a comment.

juan C. 
Rating:
4.0

The trailer tire ratchets were not oiled recently and difficult to tighten and loosen following hauling vehicle

Kevin W. 
Rating:
4.0

Stop adding the CDW automatically Fix your website so it works when completing the reservation. I went through all the steps to decline the CDW, upload my driver's license and provide a credit card only to have the website not work and put me back to the start of the reservation process. As such, when I went into the location to pickup the van, I didn't notice until I returned the van that the CDW was automatically added back. The store assistant manager indicated he wasn't able to do anything and I needed to call customer service to resolve

COLIN W. 
Rating:
5.0

They were super helpful getting everything squared away. I needed to pick up and load the truck before I hooked up the auto transport. They made that easy as pie. Then I came back after loading the truck and they hooked up the AT and helped me load and tie down the car.

Warren E. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
1.0

The customer service at this location is horrible and I will never use this location again . They were so rude and unprofessional . The only person who has professionalism is the manager here . But I will just look at the Home Deoot moving trucks next time .

TONYA F. 
Rating:
4.0

Things seemed a little disorganized, but I got in, got my truck, and got out with very little hassle. Definitely fix that leaky tire, though.

Aaron S. 
Rating:
5.0

Great customer service! Very helpful.

Julia J. 
Rating:
5.0

Very simple, professional, drop-off experience. Quick email reflecting closure.

James S. 
Rating:
5.0

Customer did not leave a comment.

Julito F. 
Rating:
3.0

Customer did not leave a comment.

Devante B. 
Rating:
5.0

Easy in and Easy Out....Tiwannie and staff were excellent!!

Toby P. 
Rating:
5.0

I made my check in online, the web say only pick up the keys inside and that's It, there is a young lady inside the store that doesn't wanna give me the keys because she says that a I need to pay again and register myself in the location, I lost almost 20 minutes waiting in te counter meanwhile she seating in the desk singing a song like it was laughing about my problem

Armando L. 
Rating:
5.0

Customer did not leave a comment.

Leonard L. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Can you please give me the contact information for the person that was in charge of receiving returned equipment? The hot guy

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Adrian D. 
Rating:
5.0

Customer did not leave a comment.

Toloria G. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
3.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Another great customer experience. Quick and friendly

Shana B. 
Rating:
5.0

I have been a customer for years and I have always been treated professionally and they are always very courteous!

Fonda S. 
Rating:
5.0

Everything was easy as 123.

Nick E. 
Rating:
5.0

The renting process was handled fabulously and effortlessly by the staff on site.

ivan G. 
Rating:
5.0

Uhaul Customer Service was a lifesaver. I was originally supposed to pick up at the location at 2951 NE Expwy, Chamblee, GA 30341 but when I got there at 7:05 AM, they were closed and I noticed my reservation time had been changed. I was supposed to have the truck from 7 am Tuesday to 4 pm Tuesday and it was changed to 5 pm Monday (Labor Day) to 5 am Wednesday. I called customer service when no one was at the location at 7:15 am and they rebooked me at a location down the road. I ended up leaving at 7:35 am and still no one was at the NE Expressway location.

Abigail K. 
Rating:
4.0

Body damage to the front drivers side, front drivers side tire was at 24 psi, should be at 60 psi, slow leak, had to fill up twice. rear right blinker was out, windshield was very dirty inside & out, took 20 min. to clean

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

darrell C. 
Rating:
5.0

Customer did not leave a comment.

Wade R. 
Rating:
5.0

Staff is always unfriendly

Joe Q. 
Rating:
2.0

I had a very frustrating experience dropping the equipment off. I was initially told they had no room for the trailer and I was asked to take it another 13 miles away which would be another 26 miles round trip after I'd driven about 500 miles that day. I insisted that I had no time and the manager told her attendant to take the trailer and I would be charged a fee for incorrect destination. I was given this location via text. Very unprofessional experience — feel like the employees at the location are poorly trained in customer service.

Gerald D. 
Rating:
1.0

They gave me the tank on 1/8 for a 15 foot truck - with no credit incentive. To fill the truck up was $100. The truck was dirty with dog hair and fly all over the window. There were ants in the truck and I had to drive 8 hours to Florida in it. The consideration for a single female driver wasn't even considered. The guy who gave me the truck apologized but the manager had a terrible attitude. I returned the truck to Tampa on a half a tank which is worth $50.

Timna A. 
Rating:
5.0

Very friendly

Carter C. 
Rating:
5.0

Customer did not leave a comment.

Andy O. 
Rating:
2.0

I experienced horrible service from one of the persons that work at this location. She was extremely rude when I tried to extend my rental. She then had the nerve to hang up the phone. What kind of customer service is this here?

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
1.0

This was my designated drop location per rental contract. Employee would not accept my return initially and sent me to another location, who also refused me. Upon my return to this location, employee all but refused again, but I found 1 parking spot and left the trailer there anyway.

John M. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

Associates were very nice!

Kim P. 
Rating:
5.0

Super friendly and helpful staff. Smooth transaction and convenient location. I'll rent again for these folks

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Darius and Mike were terrific. They deserve management. Answered all of my questions, were expeditious and friendly. Great experience and superb job! I will use and suggest this location all the time.

Darrius G. 
Rating:
3.0

Customer did not leave a comment.

Brodie D. 
Rating:
2.0

After reserving an appliance dolly there was not one available upon arrival. I was also charged for the dolly as well The vehicle was poorly maintained and a light indicating the vehicle needed brake fluid was illuminated.

Dustin H. 
Rating:
4.0

Customer did not leave a comment.

Jabriex M. 
Rating:
5.0

Customer did not leave a comment.

Braden S. 
Rating:
4.0

Good job

michael M. 
Rating:
5.0

Andrea was very pleasant when greeting me at the counter when I first came into the store.

Calvin S. 
Rating:
5.0

App didn't work

Elford M. 
Rating:
4.0

Nothing special. But compared to Milwaukee location, it felt better than average.

Bryan M. 
Rating:
1.0

I was not told the truck I reserved wasn't available until after I arrived. My only option was to use a smaller truck, this delay caused me to be late to my moving appointment. I ended up having to pay my movers for a whole extra hour and renting another truck through them to complete the job. Overall U-Haul just cost me $250. Will avoid using U-Haul at all costs from now on.

Jason S. 
Rating:
3.0

Trailer needs to be rewired and given a new set of tires. Left tire had a huge bald spot and trailer wiring was coming apart in places. Personnel at UHaul were efficient and friendly.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
4.0

Customer did not leave a comment.

Knox P. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Jo L. 
Rating:
1.0

They allowed 24/7 truck rental online when I got to the rental place. It wouldn't allow me to get the truck because the location didn't have 24/7 truck share. So I had to wait outside for an hour. My movers I had to wait AND pay for the hour and when I called the location and uhaul corporate to let them know they said they couldn't do anything but a $25 credit. Why have the option to pick up the truck 24/6 if the location doesn't offer that. So I paid for my movers to be there and paid an hour for them to sit there. And uhaul did nothing.

David C. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Your uhaul/share.com for delivery after office hours, doesn't work. 20 minutes trying to do it. Keeps saying Geolocation permission error. Tried multiple times, even with my wife's phone and the same problem happened, couldn't complete delivery receipt and was charged an extra $20. It's the second time in weeks. I wound use your service again.

vitor S. 
Rating:
5.0

Customer did not leave a comment.

GERRI M. 
Rating:
2.0

Customer did not leave a comment.

Dexter A. 
Rating:
5.0

Best customer service!

Richard W. 
Rating:
3.0

Pretty good sized parking lot for being inside the perimeter which makes pick-up and drop off a bit easier than i=other in-town locations.

Kristie A. 
Rating:
2.0

Overcharged me on a simple rental. Money grubbed me and overcharged me , pitiful how y haul has gone downhill because of GREED!

frank S. 
Rating:
2.0

The agent I work with could use a customer service refresher. I did not have a pleasant experience at this location.

Kelvin H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

The people were friendly and easy to work with. The van was clean and reliable. Drop off took less than 5 minutes. Great experience.

Amy G. 
Rating:
3.0

Assistant Manager was very helpful and on point. Desk staff sort of lazy

Florence M. 
Rating:
5.0

I use a flip phone which would not accommodate the transaction because I cannot clip photos to an email. HUGE HASSLE. I was completely discriminated against because of low tech. Your folks were great with a work around - but you must be kidding to have folks like me come to your place to conduct business in a commercially reasonable manner only to be hit with this.

William M. 
Rating:
5.0

Let them know what is already wrong with the vehicle so they don't have to worry they may be charged for the damage ahead of time.

Jimmy M. 
Rating:
5.0

I frequent this location a few times a month and I am delighted with the new manager at this location! Tiwannie always makes me feel welcome and special. I observe she is that way with all the clients that walk in the door. Seems she has trained her team to be friendly and welcoming as well. This is why I use U-Haul and not all the other competitors. Thank you Tiwannie for making us feel appreciated and valued.

CARY M. 
Rating:
5.0

What a great truck, the 26- footer! WOW!

Laurenthia M. 
Rating:
1.0

They told me the truck wasn't available. They tried to give me a cargo truck. I asked for the $50 guarantee and then suddenly the truck I originally booked was available. I ended up wasting 40 minutes waiting for help.

Kevin H. 
Rating:
5.0

Staff was very friendly and prompt to assist

Rogelio V. 
Rating:
5.0

Customer did not leave a comment.

david P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top