Customer did not leave a comment.
Charles RCustomer Reviews for U-Haul at Peachtree Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our pickup was easy and the agent was informed and helpful.
Eileen KThe experience from start to finish was perfect.
Tony JPeople were all helpful and professional.
stephen mEasy process in pickup and drop off.
LUIS MMy experience with U-Haul at Peachtree Rd was wonderful. The app made the reservation process simple and seamless, especially when I needed to change the pickup time. The process of reviewing and selecting moving help on the app was also simple and seamless and the help was fantastic. The pickup and drop off process went seamlessly and smoothly as well. All in all, my move was hassle free!
Christopher THave proper sales associates
Muzakkir QThe male staff at the front desk didn’t smile at all.
YUYANG LEverything went smoothly.
Jamichael KEmployee lacked customer service skills and seemed to be under the influence of something. He was moving like a snail during the return process, something that usually takes about 5 minutes took him about 20 minutes.
Simba NI recommend this. Location I rent 2 times different locations like 85 exits 91 is so bad the truck feel broken parts when you push the brakes
JOSE LNothing, all went well.
Brant Heasy to deal with. pleasant and efficient rep at check in. Easy process for after hour return:0)
peter gWas very easy. The process is great!
Bryan WGreat Service. Easy pick up and drop off.
Marcus SGood job you all!
Arnaud GThe truck smelled awful and did not have any charging for phone or back up camera. I guess this is what you get for the price
Julie CThe sales associates were helpful and even though they didn't have room for our truck to be dropped off, they took it anyway. We had tried to call the 1_800 number provided to let them know we were coming but I was kept on hold for quite a while and then disconnected. The associate called a few other places close him to see if they had room for the truck, but they did not. I think he could see that we were tired and frustrated about having to take it somewhere far away so he took it-which we really appreciated. He didn't have the "that's your problem, not ours" attitude that too many people have these days.
Terry T1. Great staff. 2. Nice location 3. Said he had plenty of trailer light adapters for sale…
Richard JSo easy to rent and return. The staff was very friendly. Great experience!
Kelly Dyou are currently doing a great job!
ALVIN RAll is good, you don’t need any to be a good company!!
Gerardo MI reserved a Cargo Van. Although reserved, it was not available. Since I needed a vehicle, I had no choice but to rent a 10ft van. Harder to drive, noisier, and more expensive than what I had reserved. Should have received a discount.
Russ BWhen we picked up the truck it was parked in a very tight spot that was different to get out of. We got it out but it took some time
William AHave better staff.
S OClean but the ignition was giving me problems to switch from drive to reverse and vice versa. It was a really big issue.
Georgette FFantastic experience overall.
Bonny CEquipment would not disengage from tow mode
Joseph FI had to drive 40min to a different location to pick up the reserved appliance dolly. Guy at the counter did not really care, nor did I get any compensation for it
Florian SThis location is Very convenient for me. The employee that checked me in was not friendly at all. However the gentleman that checked me out was amazing!
JENNIFER MI was missing the moving blanket that I had requested
Jack DThe person at the desk is a real ass!! He is very bad for your business.
MELISA SWonderful experience - check in was easy and the return was smooth. Equipment worked great - would recommend this location
Mark GEmployees are so friendly!!!
Charlotte SEverything was in alignment. I just had problems navigating the QR code and verification codes that was sent didn’t go through. Although that was the case your customer service representative was patient and able to walk me through the process.
CEDRIC KVery friendly staff at the check in.
Jason FEspecially the Mobile location. Well kept vehicle and offered plenty of assistance.
Jamesika SThe equipment was very clean, but the van that we were rented was covered in small claim issues in at least three places and the overhead roof leaked horribly when it rained
NISA SWonderful folks and very friendly.
Marcus MExcellent customer service!!’
Fonda SThe man at the counter is a negative for your business... he is terrible and should never be put in the position of interacting with the public.
kenneth dMs. Ross was so friendly and helpful, and I met one of the guys who was cleaning/prepping the vehicles yesterday, and he was also very nice, seems to be a really good culture at this location.
JOHN LKeep doing what you're doing. My service was very seamless. Everything was explained from check out to returning. It took off the added pressure for moving. Thank you!
EUNICE LBest operation in the area.
douglas fI made a reservation online for a 9' cargo van the day before and picked it up at the counter the next day with no problem. The van was new, clean, and in good working order. Tiwannie knowledgeably helped out the customers ahead of me in line. She and Mr. Q checked the van back in for me when I couldn't log into the U-Haul app. She even remembered my name! Very satisfied experience today.
Michael LAmazing customer service, fast, easy, and friendly.
Angel GThe guy who checked my truck in was very polite and helpful. He returned important items from the truck to me that I would have left behind
Teresa HThe GM crafted a solution to a corporate uHaul created problem. Please be aware: unless you pay an additional $50 (and know to ask) there is no guarantee where you will have to drive to pick up your rental. uHaul changed my pickup location the day before to a location many miles (and commuting time) away with no warning. I called the Peachtree (Brookhaven) location and the GM was very helpful and solved my problem. Pick up with quick and easy. Truck was clean and in excellent shape. Drop off was also easy and very quick. This is a good store.
DANIEL JService was quick and pleasant.
Michael CI was forced to pay for SafeMove even though I declined it online and again on the card terminal. I have never been forced to take SafeMove with any rental anywhere else.
Brian YCourteous workers. Will come back again and again
Wynter FRented an Auto Transport trailer. One of the wheel strap ratchets was severely rusted and the strap was 2-3" shorter than the other and made it extremely difficult to attach properly (would barely fit around a stock tire). The passenger side took 20 seconds to attach... the driver's side took 10 minutes. Extremely frustrating.
Alex AVan smelled like urine as the temperature got warmer during the day.
Vidur GThe staff member checking me in didnt greet me, seemed like i was bothering him to even be there, was leaned back and never got out of his chair, did not explain the app on how to take pictures etc when checking the vehicle out, tossed me the keys and said to match the numbers on the keys to the vehicle but did not say where the number was on the vehicle (I thought it was a plate number). told me to get my blankets off a stack but didnt offer to help. Un-impressed with this guy. Very poor customer service. There was another gentalman who saw me looking perplexed in the parking lot that found my truck (had to move another truck to get to it) this guy was very heplful and pleasant. He brought me my blankets while I was checking out the truck.
Bill PThe employees at this location are exceptional!! I wish I knew their names! It was a lady and a man- I hope you can figure out who was working and commend them for amazing service!!
Martha SIf the gas gauge is less than full, indicate this to the customer.
GREGORY AI was charged an 105.00 safety coverage fee that I had not asked for and had denied insurance as I had my own, but was not given a refund.
Dawn MN/A
MICHAEL L