I had to have a worker pull out the truck from its lane, because there was a truck parked over where it was supposed to be in its lane. Barely could move it out. Was told "keys are inside" when I did the reservation on phone. Thought that meant keys were inside the car.... nope, still need to go inside. Got scammed on the amount of fuel in truck.Eric C.
Customer Reviews for U-Haul at Powell Blvd
Portland, OR 97206
(Street parking available)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donald B.
The process was very confusing. I went to the location I booked it at, but there were just some Uhaul trucks under a bridge, no store or employees around. Then when I tried to start the rental on my phone, it said I was in the wrong place! So I had to get an Uber to the location on Powell. It put me about an hour behind off schedule. And when I called the help line to get assistance no one answered. So that was frustrating and confusing for my first Uhaul experience!Brandon W.
Very impressed with the staff, particularly Troy who was the one who helped us when we picked up the truck.Hang Yee C.
Not location issues (other than need much more obvious drop box/slot for keys). And really awkward parking lot or drive through. Large system annoyances - barely used any gas, dial really about where it started, but I wanted to be a good citizen and put it 1/16 of tank lower than what it was officially when I started. Not only did UHaul charge a high gas price but also a $30 refueling fee - which I don't recall being notified would happen. I know they are not going to go refuel the van for the 1/16 of a tank I didn't even really use. So...beside the constant upsell attempts while booking online, they also are making up stuff that has no basis in reality to add fees on. Should be illegal to charge for a service they are not performing. Class action anyone?Marcus B.
Friendliest hostJENNIFER B.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Kristin R.
Great customer service!Fang Z.
Customer did not leave a comment.Pearl G.
Customer did not leave a comment.GABRIELLA M.
Customer did not leave a comment.JOLYN F.
Quality and professionalism of installation was very good; scheduling was not. Ended up rescheduling initial appointment after waiting in line 30 minutes only to discover that tech had not yet arrived. Second visit went smoothly.Gary O.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.John P.
Everyone was friendly and very efficient! Highly recommend this location.MARISSA M.
These guys were awesome, super helpful and friendly! Service was fast and outstanding! I recommend their services to anyone!Ivan B.
Customer did not leave a comment.Karen K.
It was difficult to find the vehicle, I'm not sure why you don't use the indicators painted on the ground when trying to find a vehicle. Also, the first vehicle I rented had a cut fuel line, which was frustrating part of my moving process, having to return it.Perry L.
Customer did not leave a comment.Shawn H.
Customer did not leave a comment.Ravi S.
Nearly entered the wrong way. There should be some flexibility vs having to circle the block with tight streets. Otherwise majority of staff was great.Spencer C.
It would be nice to have some customer parking that's not on the street.Jonathan B.
Customer did not leave a comment.Jon S.
staff are awesome, prices suck, rig rattlesHenry H.
Dudes were all real cool, pickup ran super smooth, really appreciate y'all !Anthony D.
Customer did not leave a comment.Kathryn H.
Great staff. Friendly and helpful.Steven C.
The app was unusable, but the dudes inside were awesome in helping me out. Friendly and compassionate about my issues with the app got me on my way quickly.Katherine P.
Customer did not leave a comment.Jeff W.
I think having more clear signage at the locations for after hours stuff: It took me a while to find the key drop box. Overall, my experience at this location was fantastic and the employees I interacted with were absolute gemsLevi G.
Great experience at this location. Staff was professional and friendly. Clearly explained everything and made the whole process super simple. Seriously commend your staff at this location. Staff makes the experience good or bad, and you've got some good employees there.Kane T.
Customer did not leave a comment.Zenick I.
Customer did not leave a comment.toby B.
Customer did not leave a comment.Holly C.
Difficult ingress and egress.Gerald F C.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.CHARLES K.
Customer did not leave a comment.Jesse R.
We were not told of the hidden rental tax. That was no where on the orginal estimate for rental todal.Richard E.
Rental vehicle was provided with drilled gas tank and fuel on Empty. Fourteen gallons of fuel drained onto concrete at nearby service station before spotted. UHaul office would not retrieve vehicle.Paul B.
Customer did not leave a comment.David Y.
When we picked up the van the oil change indicator was on and the fuel tank was empty. We were stressed about making it to the nearest gas station and if the car was going to have issues due to the oil change issue.Gina H.
Customer did not leave a comment.Han C.
Customer did not leave a comment.ADAM M.
Customer did not leave a comment.dan W.
The price initially presented is very misleading. You should disclose the taxes and other fees that will be incurred with the price of the truck. Probably won't use uhaul again.Jenny T.
my first uhaul was given to me with 1/8th tank of gas when i went to fill up gas poured out of the tank because it had been drilled out thereby wasting my gas money by it literally being dumped on the ground my next two uhauls were the exact same by the time i got a fourth one it was 1/2 tank however it had a check engine light when i asked about it the employee said oh it's fine that's just because it had a aftermarket catalytic converter so needless to say i was worried that it may break down for some other reason and knowing the check engine light was related to the catalytic converter it got even worse fuel mileage than it normally would there by costing me more in gas this was a huge waste of my time and moneyAndrew M.
Continue great service.James L.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Chuck W S.
Customer did not leave a comment.Taggert S.
The employees were very nice, friendly and helpfulJulian E.
Customer did not leave a comment.James W.
Got great and fast service.Christopher N.
There was some trash in the back of the truck.dan H.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Tanis B.
Customer did not leave a comment.Amarett J.
Made a mistake on which one I was supposed to useAndi K.
Friendliest and most helpful staff I've encountered at a u-haul by a wide margin.Chad D.
Customer did not leave a comment.Kirsten K.
The people working at this location, at both pick up and at drop off (two separate teams) we're just great! Kind, respectful, and helpful!Sonja W.
Super friendly and helpful staff. They're a great group of people.Jesse C.
Troy was a great help! Very friendly and personablePeyton S.
Customer did not leave a comment.Makyla B.
Customer did not leave a comment.Emilly P.
The ability to call and talk to an employee at this location rather than the national call centerDavid P.
The front desk person Toby was very helpful and made the transaction go smoothly. It was a pleasure working with him.Susan M.
The worker that helped me was new and overwhelmed, but his additude was happy, very helpful, he will become a great asset to the Company! Great Job.Carolyn S.
Customer did not leave a comment.Rhonda M.
Customer did not leave a comment.Mark U.
Excellent serviceRandall T.
I've used the uhaul easy-pick-up service several times in the past month moving my family. The experience has been so quick and painless. I'm very impressed with how easy uhaul has made it to get trucks reserved and picked up quickly. The staff at this location was friendly and fast.JUSTIN T.
The online check-in and check-out option needs to be fixed. It doesn't work and you have way too many steps to check out. It kept braking at step 3/5. I just hand the key to a person when you're open. It took me 40 minutes and I was still unsuccessful when I returned after hours. Not acceptable!LUPIN D.
The team there was fantastic, fast, and efficient. And they all seemed to like each other too.Robert C.
Troy was great at the service desk!Christina G.
Everyone who worked here was so sweet and helpful!! I'll definitely be back for my next move :)Callie S.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Sondra R.
Customer did not leave a comment.Russ C.
Customer did not leave a comment.Seth F.
Customer did not leave a comment.Luis G.
Customer did not leave a comment.Courtney W.
Better parkingDENNIS S.
slightly better uhaul signageRAMONA G S.
Customer did not leave a comment.Danny S.
Slow counter check in with minimal staff on hand. When I made my appt they told me Wed and when I arrived it was scheduled for Fri.Marcela R.
Customer did not leave a comment.Graham E.
Customer did not leave a comment.Steve A.
These guys are great. When I went to return the truck at night the lot was completely full and I asked for a refund for returning late and they honored it. Really happy with the service quality overall!!!COURTNEY C.
Customer did not leave a comment.joycelyn B.
Why are you photographing and storing customer's driver licenses? That is not only a major liability risk if you get hacked but it compromises the customer's security against fraud! Please stop this egregious practice immediately!Dennis R.
I have rented vehicles from this location on several occasions and have always had an excellent experience. I actually went out of my way this time to use this specific location because I know I'll be treated like a loyal customer.Jim C.
The app is problematic. You should have customers load their licenses in advance, and make it obvious that you can't accept a temporary. I had to go back home and come back. The truck was old, dirty outside and the transmission ran funny in tow/haul mode. The reason Powell uhaul gets 5 stars is the employee who was friendly and helpful. He had reddish hair and scraggly beard and mustache. His service as I checked out and checked in was friendly and helpful.Richard P.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Janice A.
General manager was great. Person who received the returned truck was great. Easy experience and no issues.jason C.
Additional Services at this Location
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