Customer Reviews for U-Haul at University Texas

THIS THE SECOND TIME I RENT THE UHAULTRUCK FROM YOU ALL YOU ALL HAVE EXCELLENT SERVICES & I RECOMMEND FOR ANYONE TO GO BY AND ANY OF THE EQUIPMENT ONCE AGAIN THANK YOU FOR THE GOOD YOU ALL PROVIDED

Lot was overfill and unorganized.

They were so helpful assuring us that our vehicle could safely pull the trailer. Then they hooked it up and checked it out. And all for a reasonable price.

Our trailer's break lights and blinker didn't work. Rather than give us a different trailer (they had 3 others). They made us wait for an hour while they fixed the lights.

I was not happy about the fact that there was a $25 cleaning fee that was not specifically discussed in my quote (could have been in the fine print but would have appreciated this being discussed).

Sometimes there are a lot of people waiting and another cashier would make it a shorter wait.

Employee was not personable at all And the trailer was very very dirty Everything else went smoothly

I rented a 10 foot truck and then realized I needed a 20 foot truck but the location did not have a 20 foot truck so they upgraded me to a 26 foot truck but didn't have the 26 foot truck so I had to take a 15 foot truck and it was all very confusing. I kept being sent to different locations and it made a stressful move into a nerve-racking move.

So many trucks stacked on top of each other, it was almost impossible not to block and of the “DO NOT BLOCK” garage doors.

Making sure that the customer gets the EXACT truck that was reserved... Moving is stressful enough, so with that said, a customer would like not to be missing any integral parts of their move

Stop stealing people's money

I think this location needs better management. I've used U-Haul seven times in the last 15 years. And this was the worst U-Haul experience I've had. My passenger door flew open when I was driving down the street. it was not checked and was a jarred. I also had to go back After driving all the way to my house.and get another dolly because they forgot to to include my second one. This wasn't everything. I just feel this location really needs to be polished With better customer service help, Better attitudes and smiles. I Have been in customer service all my life and I know what it's like to treat a customer.

Great service

Mostly all good, no real complaints. The parking situation is kinda weird, where the hell are you suppose to park? the hwy access 'entrance' is an "exit only", when you drive around, there's still no place to park. I parked in the driveway (the girl inside said 'oh yeah, when you come back just park across the street'). So i did but 'way' back, bc there's no place over there either(bc there's another business, right across the street)(good thing it wasn't raining). So right off the bat it's like 'wtf?'. Whoever set that up, isn't good at setting things up. The entrance should be on the access road, there should be some parking spots, and the exit should be on Wilshire road. Obviously. And there should be a big sign that points clearly to the entrance so you could see it as you are approaching.

The truck wasn't ready at requested time. Given COVID the truck was filthy. .

Fast. Easy.

I used the app as well as the Service personnel who keep giving me keys to trucks she couldn't find on the lot. She was rude, rushed and had an attitude which will kill your business. When I tried to check the truck back in there was no one in sight to take it in. I walked inside the garage... everywhere I shouldn't have been allowed (insurance liability for you) but it was a ghost town. Thank God your app worked and I went in the front and threw the key on the counter. There was no obvious lock box. I have used Ryder a bit and I am going back to them although their location is inconvenient. You should fire everyone in the dealer I went to and get some people who actually care about people and... dare I say... customers! PS: I am not a nut or a typical irate customer. I can put up with issues but this was truly an amazingly bad customer experience.

Hire a staff that has ANY sense of customer service. I was not greeted when I walked in, just stared at. There were no instructions and the employees were ALL hesitant to help. When one did I was mostly ignored and not given ANY information on what to do only handed papers amd keys and told which truck to go to. I wasn't asked to sign anything or to agree to anything OR if I had any questions. I had about 4. I was reluctant to call in the next day to pay a convenience fee to the flippant employees at this location. I also watched as they abrasively told a customer they didn't have what he was looking for only offering helpful information as the guy was leaving. The staff is uncaring... So why do they care to even show up for a job they don't care to do. I wish I had a constructive way to put this but this was a low grade experience for me and there isn't ONE single place that couldn't be MASSIVELY improved on.

Trailer was dirty with debris. Staff were not friendly or punctual. Lot was too full and disorganized to navigate safely.

The trailer that I was given had a horrible shake to it made the entire truck shake with or with a load.

The guys we hired on the end of our trip when we unloaded the furniture were so great. We were running a little late and they were super accommodating. They did the heavy lifting and put all the furniture where we asked with not problems. Would highly recommend them.

I was not shown where to put gas in the van and was unable to find it to put gas in it

Quick and easy!

the location is very confusing i wish the parking lot was bigger and mark clearly. THE EMPLOYEES ARE AWESOME, VERY FRIENDLY, WELL MANNER, HELPFUL.

The first place we went to they told me it just came in two hrs. earlier In the past I rented a trailer from u haul and the brakes were bad the master cylinder was empty and rusty and had a wheel cylinder was leaking also it had a bad tire which I told them and they did nothing and it went flat. so the first hauler had a bad tire and the master cylinder was empty so they sent us to another place the tires looked good but 1 was low on air so we had to air it up ourselfs the next day the master cylinder was full but after loading the vehicle on it when you take off and stop it would make a loud bang the surge brake was moving back and fourth the whole 11 hours of driving home they need to be checked when returned by someone who knows what they are doing I hope the next person is luckier than i was thanks for asking . BOB NENNI !!!

The inside and cab of the truck were very clean, but the layer of bugs from the last trip was all over the front. The windows were better but not clean

Austin location was great. Very helpful and trustworthy employee was prompt and responsive in helping us to check in our trailer.

I couldn't get my phone to find it's location at all and when I asked if they had a way to do it in the store the girl said yes but I got my receipt 2 days later not 10 minutes later and they charged me an extra $20 for it. Very unhappy I didn't get warned that it would cost an extra $20

Lady at the front desk was checking her phone the entire time. No basic manners and very unpolite. Seamed like I was interrupting her social media scroll.

Great customer service.

Chris int he Austin University store was very helpful and nice. The very sweet woman working at the counter, sorry I didn't get her name, was also super nice.

Entrance and parking not clear upon entry to facility.

No one showed up to the location until at 8 am

Everyone here was friendly and fun! We enjoyed some brief joking together.

Great job

Basically just power wash the windows

Blonde woman at front was kind, efficient, and and knowledgeable. The location seemed very busy that day but she (and David? I think that was his name) took it in stride!

People there are kind and helpful

The uhaul guy that disconnected the trailer forgot to take off the chains and told us we were good to drive off, and he almost got hit. He then went on to say that “WE almost killed him”. Staff were rude too.

The receiving staff were very efficient, polite and helpful. The billing was fair and accurate. Online Check-in process was a bit confusing and redundant.

Thank you for making it easy to rent and move. We had a short window to move an entire office and couldn't have done it without UHaul!

I was charged extra money for something that I don't have a reason for!

Friendly helpful service.

The guys in the back seem bothered to do anything. Tried to get a appliance dolly and was told to get it myself. There was only one, and when I got it to my place I realized there was a pin in the handle that made it inoperable. When I went back to return the truck I was in the store for a good few min before I even saw someone. The person came not wearing a mask and eating just a hot dog no bun. I asked him if there was someone working the counter, and he said if he worried about what other people are doing he would never get anything done. Terrible, terrible, unhygienic, illegal (not following mask mandate) service.

The mobile checkin is not easy. You will still need to have help from the people that work there. The workers are extremely nice and helpful.

I basically showed up and and once I parked the truck at the designated spot. A U-Haul associate came and explain to me that I was to check out using my phone and following the steps. Everything was seamless and very easy to do. He did offer his help if I had any questions during the check out process.

Nothing smart and very knowledgeable about your needs

First class service, all around. Highly recommended.

Staff was incredibly helpful. Went above and beyond to solve my problems. Give them all raises.

Thanks.

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Fantastic!

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

None

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Staff very helpful, pretty smooth process all around

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.