Customer Reviews for U-Haul at University Texas

Rating:

2.0

This location seemed short staffed and extra stressed. The line to check in and get my truck delayed my rental over a full hour. The truck was not prepared with the dolly and blankets that I paid for - I would like a refund for those items. I tried using the self checkin on my phone. Once I located the truck I still had to go back inside and wait in line to get the key. Most everyone else in line was in the same position - they had tried self checkin and still had to wait to get the key. My interactions with the staff were good, they were as helpful as they could be given the circumstances.

Rating:

3.0

The staff at the location were very unorganized and it took almost an hour to get my trailer rented. Staff griped about previous customers in front of everyone else. I had to get my own trailer light pig tail off of another trailer and hook up the trailer myself while the staff member just talked to me and told me what I should be doing. Very unprofessional.

Rating:

4.0

The box truck that I rented was in good working order it was clean but when I was driving at night it was VERY unsafe the headlights were angled down just a few feet in front of the vehicle could not see ahead also when the brights were turned on one was facing down one was up so it did not help too much either

Rating:

5.0

Excellent service.

Rating:

5.0

I've used this location before and have always been treated like I'm their only customer. There are other U-haul locations closer to me but I choose to use this one.

Rating:

3.0

One of the tires was super low and there wasn't air at the pickup location. There weren't any dollies available and I still got charged for them

Rating:

1.0

U-haul was very unorganized. They would not let me grab my container and made me drive 3 times there until I was able to get my stuff back. I had already paid and still could t get my stuff. The 16 days deadline turn into a month. Had to live with none of my clothes and had to pay extra charges to spectrum because I couldn't get my equipment from the container. Never using U-haul again

Rating:

5.0

The man here was very friendly and helpful. He told me that since I brought it back a day early, I would see a refund on my credit card. I have not seen that yet but I feel hopeful that this will happen.

Rating:

1.0

TERRIBLE CUSTOMER SERVICE, I WOULD NOT GO BACK OR RECOMMEND IT TIRE ON TRAILER Y BAD CONDITIONS AND WE WERE GOING LONG DISTANCE.

Rating:

5.0

Make sure the radio at least works. That's the only complaint on it, driving 6+ hours without it was pretty tough haha

Rating:

5.0

The team here is always wonderful, prompt, courteous, and knowledgeable.

Rating:

5.0

Excellent customer service!

Rating:

5.0

All the ladies throughout my time using U-Haul have been super sweet and helpful!

Rating:

1.0

Hi to whom it may concern, I am following up on this email. There is a police report of a stolen U-Haul. I had called in because I thought the equipment I had rented had been stolen. Austin Police Case Number: 22191479. On the report, I informed the office that UHaul had mistakenly repo'd the trailer I had rented due to a false claim the trailer was abandoned. I also informed the police of a minor fender bender the trailer was involved in. (no damage to the trailer or persons) I would like for someone from UHaul services to contact me to support my case. I am put in a very bad situation as I was unable to return the trailer to the original destination and my contract was breached due to Austin UHaul picking up my trailer without ever contacting me directly via phone or email to discuss the matters. The Austin Uhaul Dispatch would not let me pick up the trailer or attempt to resolve the false reportings of the abandoned trailer or 'unresponsive' comment from Tina (the person who called in about the fender bender). Please let me know the next steps, but I was not treated correctly in this instance from UHaul dispatch and would like to escalate the matter to the appropriate authorities within Uhaul. I have already escalated it with the Austin Police Department. I was incorrectly charged $2,259. Thank you in advance for your assistance. I look forward to hearing from you. Sam Arabian 415.259.7925

Rating:

1.0

This is the worst experience I have had with u-haul. I will be filing a complaint with the ADA and state of TEXAS. I had a reservation for three months and even stopped by to check on my reservation. NOT a one time was it mentioned that there was a shortage of moving Dollie's and appliance Dollies, people are being told at check in. At check in I was advised that both Dollies were not available, it's a first come first serve, I didn't say that at my time of booking. I and my 68 year old husband have spinal surgery's and cannot lift heavy furniture. The store manager who was checking me in advise me to go to HOME DEPOT AND GET A DOLLIE!. I booked movers through the U -Haul website for 11:00, so at 9:30 in the morning U -Haul wants me to race around town finding a furniture and appliance Dollie?. Apparently this is been happening for a while that people are told at check in, how unprofessional and inconsiderate. A phone call the previous night could have helped. When I asked if he could phone other stores, he acted like it was a big deal, that he already knew that they didn't have equipment either. We live in a condo with a long front entrance, it's a huge deal. The furniture Dollie, one of Two was $69.00. Looking forward to hearing from U-haul

Rating:

5.0

The team was great went above and beyond!

Rating:

1.0

The man checking my vehicle in was extremely rude. The woman there was nice though!

Rating:

3.0

Only one person working at a very busy location. Six other people were waiting the pickup or dropoff a vehicle. The parking lot was crowded where the trucks and trailers were parked and it was difficult to maneuver my trailer. Wasn't the one attendants fault that she was the only one on duty. That needs to be fixed.

Rating:

5.0

Taylor was very helpful with our truck rental

Rating:

5.0

Everything went smooth.

Rating:

1.0

This location did not have any of the equipment that I reserved.

Rating:

5.0

Ordered ahead of time, trailer was ready for us when we got there. Checkin and checkout was smooth.

Rating:

1.0

I drove for 15 miles (got the truck in at 100797 miles and gave it back at 100812 miles) but I was charged $51.75 extra for fuel. I informed the person at the counter about the fuel indicator not working and he asked me to take a picture for proof. I showed that picture while returning the truck as well. The person who received it back from me told me she would take care of it. I wasn't told by anyone at the counter that I would need to refuel. Now I am charged $104.89 total for 15 miles of distance. This is an extremely unpleasant experience and would never recommend it to any of my friends. I and my friend got a truck from the same location 2 weeks ago and he was charged exactly for what he drove. He never refueled and wasn't charged for fuel as well. I don't know why I am being charged an extra $51.75 for no reason. Worst customer service!

Rating:

5.0

Make sure people take better care of u guy's Trucks.'mines didn't give me any problems but I just was very Greatful, for Taylor just a beautiful Guy

Rating:

1.0

We wanted to return our car key, but there was no one in the office when it was just 16:30. The other customers and I waited there for a long time, but no one showed up. We called the customer service and no one answered. We wasted so much time because someone didn't do their job.

Rating:

3.0

The system charged me twice, I don't know who did what wrong but now I'm waiting for a refund. The guy who helped us was very helpful though.

Rating:

5.0

Wonderful place to rent Uhauls!!

Rating:

1.0

I returned the truck on the same day of rental but the location charged me for three days. I also never received the utility dolly at the time of rental but I was charged for three days dolly rental. The service was terrible and I will dispute the entire charge.

Rating:

3.0

A Little more organization. The couple folks in there were kind of both all over the place. It wasn't super busy but they were a bit frazzled. Overall friendly and nice though.

Rating:

5.0

Excellent customer service

Rating:

2.0

If Uhaul says a rental will be ready at 7:30 AM on the reservation, and the renter calls the night before to confirm mobile pickup, it should be ready. NOTHING was ready and we had to wait for the store to open at 9:00 AM, wasting the time we had movers scheduled. Horrible experience!

Rating:

3.0

Nobody came to the back when I dropped off the van. I went in the store finally and all staff was sitting down. I let them know I was returning a van. They said “you're good” without even looking at the van. I had to ask for a receipt and staff seemed bothered that they had to go process the return. There seems to be very little management there.

Rating:

5.0

Nothing this location was very amazing.

Rating:

1.0

I got the wrong initial milage inputed. The truck had around 30800 miles and the initial milage on the return said 75000. I had to be on call for an hour with customer service and I was just told to "add my milage" to the initial amount said. Luckily I took a picture of the milage at the start, but the customer shouldn't have to be doing this

Rating:

5.0

Couldn't get online images to load to show previous condition, and the mileage was off, but this was close enough…

Rating:

1.0

I originally booked at Uhaul 1032 E. 46th St 78751. I was called and said they could not accommodate reservation. They transferred me to 4021 N. I-35 78722. The gave me the cargo van there. We left 2 blocks and I thought our Van was on fire. The smoke was extremely heavy. I returned the Van. The front desk lady stated she was sorry and this was supposed to be taken out of inventory. She had to redo my reservation 4 times! Which was an additional hour. Finally she was able to find us a 10' foot truck. Very tiring experience.

Rating:

5.0

Mobile phone check in and paperless is the way to go. Inside help was very friendly and helpful

Rating:

5.0

Everyone here was super helpful and great to work with. Appreciate y'all!

Rating:

5.0

Staff was very helpful and polite

Rating:

5.0

Excellent Customer Service😎

Rating:

2.0

Filled gas up to the allotted amount, was still charged to fill the tank. Didn't even bother wasting my time disputing it because we all know how that would have turned out.

Rating:

5.0

No improvements recommended

Rating:

5.0

Taylor was very helpful in getting my trailer light to work and trusted me with the plug when mine did not work, he did not think mine worked and I have 3 more of them at home. I brought it back as promised and it meant a lot for him to trust me.

Rating:

5.0

They were so helpful locating the equipment I needed. They even helped me load my car on trailer and made sure everything was safe. Ray really works hard out in the heat and so quick and efficient. The whole crew here is friendly and accommodating and quick!

Rating:

4.0

I had reserved a dolly about a week before I needed the van and yet there wasn't one available on the day of pick up. This made our move much more difficult.

Rating:

5.0

I was charged twice for the insurance

Rating:

5.0

The woman who waited on me was very kind and provided excellent customer service

Rating:

2.0

When I arrived from the airport, I was told my reserved truck was not there, nor available. I had paid 51.00 to get there and was very upset. Then about after waiting 30 minutes for service, the nice young man Taylor, said there might be a truck available at another location. I asked if he could take me there since it was there fault, and I had already paid a cab fee. Then all of a sudden this guy walks in and says, "here's your truck" So weird....The truck was awesome, like brand new, no bells or whistles, no Bluetooth radiation, a real old fashioned key, and since I have EHS( electrohypersensitivity syndrome) it was perfect for me! I would not hesitate to rent again as an option from newer cars from traditional car rental places, if only the per mile rate was lower.

Rating:

3.0

The lady who rented it to me needs a lot more training

Rating:

2.0

The online reservation system was deceitful about the truck that was available. If a truck isnt available you need to ensure it accurately reflects that in the reservation system. This means your software is flawed. Then when they called me to confirm 3 days before my pickup they changed the location and the rep didnt tell me...so I didnt notice until I had gone to the wrong location. Yes... you all texted me the new location but didnt not tell me when they called me. The people at the location were courteous . I am just frustrated the system told me the truck I wanted was available.. I would of gone to another rental company

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!