Customer Reviews for U-Haul at University Texas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at University Texas
Andrew K. on
Right side vehicle hold down strap had damage 90% torn thru. I have pictures if you would like to see. Your customer service was going to offer me a credit of some kind which I did not receive.
Lisa M. on
Train the staff, work on attitude
GABLE G. on
My car was NOT connected correctly to the auto transport trailer and I was told I was lucky my car even made the trip! Something about the fender wasn't locked down, the cover/stabilizer that goes over the tires - one came off!!! The heavy chains front and back weren't even connected!!!
Wilfrid D. on
Manager took the van key once I arrived and handled the return quickly. thank you!
Wilfrid D. on
The team is fast, Manager is great
David G. on
Facility was clean and well maintained. However, they were unable to accept the car trailer I rented with the 15 ft truck. I was then asked to drop off the trailer at a different location. After driving 500 miles!
Joe B. on
The woman that did my rental was very rude, not attentive at all. From the moment I walked into the location she had an attitude and let it show. The entire time I was at the counter going back and forth with the employee about my rental and problems she had her earpiece in listening to music to the point that I could actually hear the music as she was singing along to it. There wasn’t but one other customer that was waiting to get a trailer hitched up and it took so long that I hitched up my own trailer and unhitched it upon my return. I got the numbers to the manager and overall manager and will be giving them a call. I rent from you all on a regular basis and have never been treated like this.
Stephanie O. on
we got a receipt for $66 change back and when we went in the morning they tried to short us and only give us $40 back. U-haul thinks they can be dishonest and get away with it. Won’t return to this location.
JORDAN W. on
Tiffany is the BEST. She was a real life saver with getting us moved into our storage unit and helping us figure out where we needed to drop off our truck/trailer. Customer service (NOT at this location) on the phone was super rude and was making this drop off WAY more difficult than it should have been. Tiffany swooped in and saved us. She showed us around the storage unit and checked back in with us throughout the unpacking. She even moved some of the parked cars/trucks on site so we felt more comfortable getting our truck in and out. THANK YOU Tiffany!! She's the best!!!!!!!
Johny D. on
I got overcharged. I drove 20 miles but was charged for 80 miles.
euinam C. on
Customer service was horrible. They charged two days rental rate even though i returned all on the same date. And i came to this location because original location couldn't make it ready on time.
Joseph R. on
When I arrived to drop off the truck no one walked out immediately the sign said wait in the truck but my son had walked in to tell them I was there and a young lady very polite told me they would send me an copy of the receipt and that it was already paid and that’s all they needed again she look short handed in big companies they try to trim all the fat but when you don’t have any fat to trim you tend to cut your self short just an old mans observation thank truck was awesome
Scott M. on
The lady that worked there was the rudest person i have ever met. She constantly barked questions at me. Was very unreceptive to questions. Horrible customer service.
Harmar A. on
Thanks
Jerquarius J. on
The customer service is horrible and honestly I’ve rented there a couple of times it’s been the same. You walk and they are on their phones and don’t even put them down when you get to the counter. She talked to me the entire time while doing something on her phone. Basically there customer service sucks! Oh did I mention how the place reeks of marijuana!
Crystal T. on
Very helpful on both the check out and the check in. Would definitely recommend this location.
Diann M. on
Agreement was not met. I was overcharged for an error on the part of your employees. Manager said he would fix and he didn't. I am in communcation with customer service.
John C. on
The location did not have my truck ready for me to pickup after hours. I had to wait for the location to open. This delayed my whole day. When I turned in the truck U was charged double for insurance and for the daily rate. I called customer service for a price adjustment. When I was at the location the person at the counter said that her phone was not charged and she could not give me a receipt, but that i could only get it on line.
David S. on
everything was great
Mario A. on
Vicente at the austin location gave excellent customer service. And helped me thru the pick up process. I needed a bigger truck and they took care of that no problem
Po Chin C. on
waiting line too long
David S. on
The girl at the desk couldn't possibly have cared less about our presence. I left not really knowing if the trailer had even been accounted for. Someone called me two days later to verify whether I'd dropped the trailer off.
kelsey B. on
Unable to get app or website to “share locationâ€. Was not clear exactly where to drop off equipment. Was able to get a hold of customer service in under three minutes, explain situation, describe drop off location and address and get issue resolved all under 10 minutes. Very happy with service other than technology not working!
Timothy T. on
Find new employees....Rude doesn't work with a Penske truck rental just down the road
Douglas N. on
I'm sorry, but this location is not well trained in rental return transactions. I have dealt with them twice and they just can't seem to enter returns correctly. They overcharge your credit card, not once but twice. Then you have to call them to straighten out everything. Never again will I use this Uhaul on 41st & University area.
Victoria H. on
Manager is great. The in store team could use a bit more of hospitality but they are very quick with the reservations
Audrey C. on
Quincy was awesome!
EUGENE B. on
There were computer issues that created problems for the staff, which lead to mistakes. The staff helping with the equipment was excellent, friendly and professional. I was not happy with the desk staff, but I will give them the benefit of the doubt since they were dealing with computer issues compounded by being very busy as well.
Matthew S. on
Just dropped off the truck. The guy was friendly and made the drop off quick and easy.
Lindsay O. on
Mark was really helpful and pleasant.
Victoria H. on
Appreciate you Mark!
Jerry T. on
your employees shouldn't be talking about each other to customers waiting to get helped
Erik H. on
Great experience!
ANDREW D. on
The rental agreement felt deceiving to me. I didn't realize I would be charged something in the neighborhood of $1/mile in addition to the rental rate and refilling the truck with gas. Additionally the truck had a leak in the roof that dripped all over some of my nice furniture (it was raining the day I moved). Someone clearly knew there was a leak because there was an attempt to TAPE the leak in the roof. Overall, I was not very happy about the experience.
Kenneth D. on
You guys were great staff very friendly
Hussein K. on
Customer service attending needs to be more polite and should pays more attention.
Shelli P. on
i got the app but it was useless because it didn't pull up my reservation, so it was more convenient to go through the email. the employee i worked with was very friendly!
Terrell F. on
Provide customers with a hard copy of vehicle inspection upon return of the vehicle.
Carlin C. on
Your online checkin/check out process is abysmal
Hussein K. on
Everything was great.
Thomas B. on
You most improve your telephone customer care and service I called a couple of times and got disconnected and was never called back and was told they only take incoming calls and policy is to not call back . I even ask to talk to customer service and they told me they would get back to me the next day and no call ! Thanks Tom
Adam B. on
I had the absolute worst service while picking it up. When I returned it I got charged extra for gas even though it had more gas than when I started and was charged double for retuning after 5 (never told me earlier). They also didn’t have all of the equipment that I reserved.
Jessica L. on
When my 14 year old son and I walked into the location after making a reservation it smelled of marijuana which was an immediate turn off. It took a long time to get any help because there was only one employee working behind the counter. Then I was shocked when I saw my final bill, given the contracted rate I was quoted and based on the agreement. It was double the amount it should have been. I've already submitted a request for a partial refund.
Michael M. on
The Pick-Up process was fast. I was in & out in 15 minutes
Brad K. on
When I tried to do the mobile check in, the key was not in the lock box. I then had to wait in line and there was only 1 employee on site. I had to wait over 30 minutes just to get a key. Once we opened the truck the utility dolly I reserved wasn’t in the truck.
Christy M. on
Staff was very helpful and friendly
iree J. on
No comments
myron L. on
Nothing they were great.
Mark B. on
Moving blankets and dolly were left in the rain despite their being a covered awning 20 ft away or the open truck 10 ft away. Employee Tontanisha Freeman has very poor customer service. She is unhelpful and rude. Her spiteful behavior during our transaction was confusing. I wasn’t even sure I had actually rented the truck, she didn’t tell me thank you or give instructions for return. She just walked off from the desk. Terrible experience. She doesn’t meet the Uhual standards,
Lindsey M. on
The location did not have the equipment (furniture dollys) that I rented. So at the last minute I had to find somewhere else to rent them and then had to keep the truck for longer. The guy working at the desk was really rude about it and made me feel like I was being unreasonable by expecting them to have the equipment that the website said they had. He was also sitting at the desk watching a show on his phone and seemed distracted by that while he was talking to me. The truck I got was dirty on the inside and the center console was covered in some sort of sticky liquid, like the previous renter had spilled a soda or some other sugary drink all over and it was never cleaned at all.
Eric L. on
Did not go into details of the pricing and over charged me
Terry H. on
Special thanks to Jamie and Kevin in UHaul Customer Care Center for correcting the billing error charged at the drop off location.
Curtis M. on
Gas level was different in my car than on the estimate given to me at the front desk.
George T. on
I use uhaul at least twice a week and this location by far is the best in greater Austin. Thank you to the morning crew The Saturday crew The Sunday crew
James T. on
Thanks.
Daniel Z. on
Service was excellent, all of the staff were very friendly and helpful. My move was very easy!
John R. on
I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.
Kathryn G. on
Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well
Stacy R. on
Fantastic!
Michael C. on
Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.
dipanshu m. on
for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.
FRANCHOT C. on
None
Rachel L. on
Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend
Hailey T. on
We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!
Stacey C. on
Staff very helpful, pretty smooth process all around
Victoria Z. on
Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.
Jacob S. on
Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.
Alexander G. on
Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.
Catherine C. on
Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!
Johanna R. on
I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.
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