Customer Reviews for U-Haul at University Texas

Super nice people. Easy to do business. Thank you!

Muy bueno

2nd time I've used this location. Great service.

Thank you for your professional kindness!

Online check-in didn’t work; still had to talk to an agent; had to wait in line; then got a truck with flat tires; had to get in line again; whole pick-up process took almost one full hour

Staff at rental location in Austin were extremely good. Even with the current situation with the virus.

Nothing. Good, thx!

The representative attending my father was very rude and made the customer experience not worth returning to this location.

First employee I encountered couldn’t be bothered to help me but had no issue helping people behind me. She couldn’t understand I already had a reservation and left the building when I asked for help. Second employee was wonderful and helped get equipment and was proficient with the return. Uhaul over all experience was shitty. Worst company I’ve ever used and I never plan on using them again. $1156 for my things to be late, total of 10 hours on the phone with customer service and Hayward CA branch to get a refund for the wrong card charged when I called in advance to change the method of payment. Then the box was late and delivered to the wrong store. After being told I would have to wait yet another day to get my things because they couldn’t get it onto a trailer all day, I arrived at the store to load/unload into a cargo van which is where first employee couldn’t be bothered to do her job.

Over charged me. Did not complete rental until the day after I returned it.

If possible more customer parking

I needed to drop the trailer off early to unload the truck and the gentleman on the phone helped immensely. He notated it on my rental so I could do so after hours and get everything set up well.

NA

They are trying to charge me for things they told me they would not charge me for.

Sticker covering Part of the speedometer

Automatic check in did not work

Super quick and easy process.

They made it easy. I gave them the key and I was done

Apparently it doesn't do any good to make a reservation ahead of time. I came in two days before I needed the rental van and assumed that everything had been taken care of and I could just pick up the keys and go on the date needed -- especially since this was the second time I rented from this location. But on the morning of the actual rental I still had to wait in a long line, give my DL number and other information, and wait for the processing to finish. Please change your practices to make things quicker and easier for us renters. Otherwise I'm not inclined to return.

I ordered a furniture dolly to help with my move. When I arrived, the desk attendant told me "We're all out of furniture dollys so I'll just take it off your order." That complete defeats the purpose of me pre-ordering one, and made me very frustrated. I asked if there are any available at other stores around Austin and without checking anything, they just said "I'm not sure, probably not we've had a shortage recently."

Right side vehicle hold down strap had damage 90% torn thru. I have pictures if you would like to see. Your customer service was going to offer me a credit of some kind which I did not receive.

Train the staff, work on attitude

My car was NOT connected correctly to the auto transport trailer and I was told I was lucky my car even made the trip! Something about the fender wasn't locked down, the cover/stabilizer that goes over the tires - one came off!!! The heavy chains front and back weren't even connected!!!

Manager took the van key once I arrived and handled the return quickly. thank you!

The team is fast, Manager is great

Facility was clean and well maintained. However, they were unable to accept the car trailer I rented with the 15 ft truck. I was then asked to drop off the trailer at a different location. After driving 500 miles!

The woman that did my rental was very rude, not attentive at all. From the moment I walked into the location she had an attitude and let it show. The entire time I was at the counter going back and forth with the employee about my rental and problems she had her earpiece in listening to music to the point that I could actually hear the music as she was singing along to it. There wasn’t but one other customer that was waiting to get a trailer hitched up and it took so long that I hitched up my own trailer and unhitched it upon my return. I got the numbers to the manager and overall manager and will be giving them a call. I rent from you all on a regular basis and have never been treated like this.

we got a receipt for $66 change back and when we went in the morning they tried to short us and only give us $40 back. U-haul thinks they can be dishonest and get away with it. Won’t return to this location.

Tiffany is the BEST. She was a real life saver with getting us moved into our storage unit and helping us figure out where we needed to drop off our truck/trailer. Customer service (NOT at this location) on the phone was super rude and was making this drop off WAY more difficult than it should have been. Tiffany swooped in and saved us. She showed us around the storage unit and checked back in with us throughout the unpacking. She even moved some of the parked cars/trucks on site so we felt more comfortable getting our truck in and out. THANK YOU Tiffany!! She's the best!!!!!!!

I got overcharged. I drove 20 miles but was charged for 80 miles.

Customer service was horrible. They charged two days rental rate even though i returned all on the same date. And i came to this location because original location couldn't make it ready on time.

When I arrived to drop off the truck no one walked out immediately the sign said wait in the truck but my son had walked in to tell them I was there and a young lady very polite told me they would send me an copy of the receipt and that it was already paid and that’s all they needed again she look short handed in big companies they try to trim all the fat but when you don’t have any fat to trim you tend to cut your self short just an old mans observation thank truck was awesome

The lady that worked there was the rudest person i have ever met. She constantly barked questions at me. Was very unreceptive to questions. Horrible customer service.

Thanks

The customer service is horrible and honestly I’ve rented there a couple of times it’s been the same. You walk and they are on their phones and don’t even put them down when you get to the counter. She talked to me the entire time while doing something on her phone. Basically there customer service sucks! Oh did I mention how the place reeks of marijuana!

Very helpful on both the check out and the check in. Would definitely recommend this location.

Agreement was not met. I was overcharged for an error on the part of your employees. Manager said he would fix and he didn't. I am in communcation with customer service.

The location did not have my truck ready for me to pickup after hours. I had to wait for the location to open. This delayed my whole day. When I turned in the truck U was charged double for insurance and for the daily rate. I called customer service for a price adjustment. When I was at the location the person at the counter said that her phone was not charged and she could not give me a receipt, but that i could only get it on line.

everything was great

Vicente at the austin location gave excellent customer service. And helped me thru the pick up process. I needed a bigger truck and they took care of that no problem

waiting line too long

The girl at the desk couldn't possibly have cared less about our presence. I left not really knowing if the trailer had even been accounted for. Someone called me two days later to verify whether I'd dropped the trailer off.

Unable to get app or website to “share location”. Was not clear exactly where to drop off equipment. Was able to get a hold of customer service in under three minutes, explain situation, describe drop off location and address and get issue resolved all under 10 minutes. Very happy with service other than technology not working!

Find new employees....Rude doesn't work with a Penske truck rental just down the road

I'm sorry, but this location is not well trained in rental return transactions. I have dealt with them twice and they just can't seem to enter returns correctly. They overcharge your credit card, not once but twice. Then you have to call them to straighten out everything. Never again will I use this Uhaul on 41st & University area.

Manager is great. The in store team could use a bit more of hospitality but they are very quick with the reservations

Quincy was awesome!

There were computer issues that created problems for the staff, which lead to mistakes. The staff helping with the equipment was excellent, friendly and professional. I was not happy with the desk staff, but I will give them the benefit of the doubt since they were dealing with computer issues compounded by being very busy as well.

Thanks.

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Fantastic!

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

None

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Staff very helpful, pretty smooth process all around

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.