Customer Reviews for U-Haul at University Texas

6,518 reviews

4021 N Interstate 35   Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

(512) 454-3543

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 454-3543

4021 N Interstate 35
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Atakan B. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Mobile phone check in and paperless is the way to go. Inside help was very friendly and helpful

Brian R. 
Rating:
5.0

Everyone here was super helpful and great to work with. Appreciate y'all!

Riley G. 
Rating:
5.0

Staff was very helpful and polite

Jaxon C. 
Rating:
5.0

Excellent Customer Service😎

Julio T. 
Rating:
2.0

Filled gas up to the allotted amount, was still charged to fill the tank. Didn't even bother wasting my time disputing it because we all know how that would have turned out.

Noah R. 
Rating:
5.0

No improvements recommended

PATRICK F. 
Rating:
5.0

Taylor was very helpful in getting my trailer light to work and trusted me with the plug when mine did not work, he did not think mine worked and I have 3 more of them at home. I brought it back as promised and it meant a lot for him to trust me.

Michael Q. 
Rating:
3.0

Customer did not leave a comment.

Amparo O. 
Rating:
5.0

They were so helpful locating the equipment I needed. They even helped me load my car on trailer and made sure everything was safe. Ray really works hard out in the heat and so quick and efficient. The whole crew here is friendly and accommodating and quick!

Carolyn S. 
Rating:
4.0

I had reserved a dolly about a week before I needed the van and yet there wasn't one available on the day of pick up. This made our move much more difficult.

Carolyn E. 
Rating:
4.0

Customer did not leave a comment.

Yen Hsun C. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Mohammed H. 
Rating:
5.0

I was charged twice for the insurance

Tiesha W. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

The woman who waited on me was very kind and provided excellent customer service

Donna D. 
Rating:
2.0

When I arrived from the airport, I was told my reserved truck was not there, nor available. I had paid 51.00 to get there and was very upset. Then about after waiting 30 minutes for service, the nice young man Taylor, said there might be a truck available at another location. I asked if he could take me there since it was there fault, and I had already paid a cab fee. Then all of a sudden this guy walks in and says, "here's your truck" So weird....The truck was awesome, like brand new, no bells or whistles, no Bluetooth radiation, a real old fashioned key, and since I have EHS( electrohypersensitivity syndrome) it was perfect for me! I would not hesitate to rent again as an option from newer cars from traditional car rental places, if only the per mile rate was lower.

AUDRA B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jorge H. 
Rating:
3.0

The lady who rented it to me needs a lot more training

Jason G. 
Rating:
2.0

The online reservation system was deceitful about the truck that was available. If a truck isnt available you need to ensure it accurately reflects that in the reservation system. This means your software is flawed. Then when they called me to confirm 3 days before my pickup they changed the location and the rep didnt tell me...so I didnt notice until I had gone to the wrong location. Yes... you all texted me the new location but didnt not tell me when they called me. The people at the location were courteous . I am just frustrated the system told me the truck I wanted was available.. I would of gone to another rental company

Faaruwq M. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

PERLA P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Que por favor revisasen bien las traila tanto en la limpieza cómo mantenimiento y seguridad cómo es posible que renten una traila que había sido reportada como robada tuve muy mala experiencia y también te hacen algunos recargos y luego hay que estar llamando

Erika H. 
Rating:
3.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

Rented for 3 days and returned it the same day I rented but did not get a refund for the two days not rented. Was told that it is set by location. I think that now the same unit can be rented again over the two days that I was supposed to have it and they will make double. Very bad practice. Will go to another company next time that does not have this practice.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO M. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
4.0

The app used to copy my driver's license failed to upload several times.

Raymond B. 
Rating:
5.0

Great job. Keep up the same level of excellence. Thank you very much!!!

Ramon S. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
5.0

The agent was very knowledgeable and friendly, unfortunately I do not know her name.

Daniel R. 
Rating:
2.0

Customer did not leave a comment.

Lauren B. 
Rating:
3.0

Tires were worn

Linda C. 
Rating:
4.0

Customer did not leave a comment.

Lorelei W. 
Rating:
5.0

Everyone at this location is incredibly helpful and kind. I've used this location multiple times for rentals, supplies and ubox. It's one of the best staff I have ever encountered at a uhaul, from NYC, Detroit, Los Angeles and Miami, this team is outstanding

Shanon C. 
Rating:
5.0

Great employee, very helpful.

William N. 
Rating:
4.0

Customer did not leave a comment.

Conrad R. 
Rating:
1.0

Charging a $20 service fee for returning the truck the night before it's due back? That's absurd.

Mike L. 
Rating:
5.0

The entire experience was fast and professional!

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Iris Y. 
Rating:
5.0

The staff were extremely helpful when I was picking up and dropping off. Thank you again

Ben B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The only issue I had was that I put $10 of gas in the tank at the station down the block when returning the truck. It showed over 1/2 full, and the gentleman who checked me in said "you're good to go". But then, I get my final receipt, and I was charged for gas! Not happy about that.

Brenda W. 
Rating:
2.0

Taylor was great! The auto transport straps need to be replaced.

Nicholas W. 
Rating:
1.0

I was asked to come quickly as someone was waiting. If unsullied is going to charge me for two days, I might keep it for two full days rather than return it to uhaul just after 6 hours. I am as a galon off the half tank. I was charged $15+ for being just over 1 galon.

VIKRAM A. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great customer service from the general manager and from the guy helping us hook up the trailer.

Roel T. 
Rating:
5.0

Great service!

Leila L. 
Rating:
5.0

Customer did not leave a comment.

Melinda W. 
Rating:
5.0

The van had a tobacco smell and looked like liquid had spilled in the back and not been cleaned up. But - the people were fantastic! The information about how to refill the gas was greatly appreciated. Overall, the van was better than expected. Definitely a value.

Deanna M. 
Rating:
3.0

This location has been our go-to location for many years but lately, due to staffing problems, it has become less than ideal. It has been difficult to find anyone working on site to speak to when we have been there to either pick up a vehicle or return one.

Jennifer B. 
Rating:
1.0

the gentleman attending me was a trainee - it wasn't his fault that he didn't know the process but it seemed that the trainer didn't really care to properly walk him thru the the proper steps. they didn't go over with me when/where the trailer was due back and we didn't get the dolly we paid for and had to drive all the way back when we noticed after getting home. in my eyes, it wasn't the plain t-shirt wearing trainee's fault, but the Uhaul brandishing employee's.

Ana C. 
Rating:
2.0

Trailer had no license plate. Trailer tail lights messed up, right light connected to running lights too, barely see blinkers.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

DONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
1.0

Refund

Able B. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

cooper R. 
Rating:
5.0

Great staff at this location

BOBBIE G. 
Rating:
5.0

Customer did not leave a comment.

Terry U. 
Rating:
5.0

My only issue was when I was returning the rental trailer it wouldn't let me complete the process. I tried multiple times.

Resugio P. 
Rating:
1.0

If i could give 0 stars I would. They checked to make sure the trailer was safe. But forgot to give us a pin for the trailer. Which ended up with the trailer coming off and smashing into the back of my truck.

Scott S. 
Rating:
1.0

The link to check equipment back in was not functioning. I called and it was a 50 min wait to get a new link. Your website wouldn't let me log in. You charged me for moving pads, but never provided them. I'm going to dispute this charge on my credit card, I didn't receive what I paid for.

Kels F. 
Rating:
4.0

truck in poor condition and alot of road noise with wind conditions..

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie N G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
3.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

I really didn't like having to use my phone to see the condition (previous damage) of the vehicle. And, I did not like having to upload photos.

CHERYL T. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

The gentleman was doing a great job being he was the only one working. Give him a raise.

matthew K. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE R. 
Rating:
5.0

Again, not the location I originally selected to drop off at - drop off location was changed via text. Not cool on your part U-Haul.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Tracy B. 
Rating:
4.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Friendly and helpful service

David R. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything was performed as agreed.

Yolanda J. 
Rating:
5.0

The Young Lady at the Front Desk Very kind Wore A Army Green Jacket Helped to load the 4x8 trailer When returned she brought the final paperwork out As the Trialer was unhitched Once Kind from beginning to return

Antonio P. 
Rating:
3.0

My rental was pretty dirty when I picked it up. I noted it in my inspection before I drove it to my destination and noted it again when I dropped the van off. Yet I am the one that got stuck with a cleaning fee for someone else's failure to properly clean this van? Honestly, most of the fees are down right predatory at this point. I won't be utilizing any U Haul services in the future. The hassle isn't worth the high price.

Kathleen M. 
Rating:
3.0

Conveniently located. Too much customer volume for number of employees (2). Employees worked as hard as they could. Need more people.

Evelyn M. 
Rating:
4.0

Wasn't the most convenient location to pick up but glad they had the trip. Once we got there Denise was so nice and helpful!

Meghan G. 
Rating:
1.0

Tried to give us a truck that had garbage in the back and smelled like cigarette smoke in the cab. Replaced it with a truck without working AC or heat, and forgot to switch the contract. Got charged for the wrong truck, which was turn reversed, and was charged again for the truck we actually used.

Mario P. 
Rating:
4.0

Great guy when I took the trailer back , helped me out in a tight spot and took care of the receiving end . Anglo americano forgot his name 👍

Joe N. 
Rating:
1.0

I had to trow away my mattress because their was throw up all over the back of the Uhal. I have photos and I want my money back.

Selene C. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

The price was high for being a valued customer

William M. 
Rating:
5.0

Thanks.

James T.  |  Overall Experience 
Rating:
5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Daniel Z.  |  Overall Experience 
Rating:
4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

John R.  |  Overall Experience 
Rating:
5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Kathryn G.  |  Overall Experience 
Rating:
5.0

Fantastic!

Stacy R.  |  Overall Experience 
Rating:
1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Michael C.  |  Overall Experience 
Rating:
4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

dipanshu m.  |  Overall Experience 
Rating:
5.0

None

FRANCHOT C.  |  Overall Experience 
Rating:
1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rachel L.  |  Overall Experience 
Rating:
5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Hailey T.  |  Overall Experience 
Rating:
4.0

Staff very helpful, pretty smooth process all around

Stacey C.  |  Overall Experience 
Rating:
1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Victoria Z.  |  Overall Experience 
Rating:
2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Jacob S.  |  Overall Experience 
Rating:
5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Alexander G.  |  Overall Experience 
Rating:
5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

Catherine C.  |  Overall Experience 
Rating:
2.0

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.

Johanna R.  |  Overall Experience 
No reviews have been submitted for this location.

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