The whole experience is next level terrible and you charged me for a piece of equipment I returnedmatthew L.
Customer Reviews for U-Haul at Western Ave
Los Angeles, CA 90062
(South of King Blvd @ 42nd st)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
free coffee or water fountain. 88 degrees today!DONNIE A.
Customer did not leave a comment.Tonisha P.
Customer did not leave a comment.Gregory P.
Always a good experienceRobert P.
Customer did not leave a comment.Chase M.
I was pleased staff was very nice they work hard they need more staff,more help they are short of staff but over all I was pleased I have always used this location for years it's the only one I've ever usedSheila B.
The email link did not work, was told it would be resent, it wasn't. The truck was filthy which was understandable since we initially went to another location that was out of trucks, however at a minimum clean the windows and inspect your own trucks! The lock on the back of the truck was not working and we ordered an appliance dolly. Had to use our own lock to secure the truck. Overall unsatisfactory.victoria D.
Have them drop trailers closer to the destination they were at. Also credit for the extra days trailer wasn't usedMICHAEL P.
Trucks could be a little cleaner staff is amazing but needs more staff to handle line of people waiting to be helped. But overall they are helpful and friendlyJennifer M.
Customer did not leave a comment.Colin B.
Customer did not leave a comment.Marvin D.
Customer did not leave a comment.Roderick T.
Better Record of Actual Fuel Level in Vehicle. The Vehicle's Fuel Level was Lower than Recorded. Nonetheless, I Returned the Vehicle with "A Hgher Fuel Level." Nonetheless, OVERALL AN EXCELLENT SERVICED VEHICLE.MArshal A.
I wish the website was updated on inventory but other than that I had a great experience!Jessica G.
Snacks and coffeejose H.
Customer did not leave a comment.Keisha C.
Thank you for your assistanceJose R.
Good customer service.Felicia G.
My experience was A1ANDRE H.
Customer did not leave a comment.TYLER M.
Have a license plate put on the trucks! Only got 3 days of 7 days! and they took all my stuff from me and because I wasn't the owner of the vehicle I could retrieve my stuff, I should get a discount not another charge! Call me 714-740-9516Nathan H.
Outstanding Establishment very professional customer serviceLilian R.
Customer did not leave a comment.Dameon D.
Customer did not leave a comment.Aretha C.
Rey was excellent so much he deserves a raise he also got my return and as well very helpful and professional Thank you I will definitely come back and recommend this spot to everyone. Thank you 🙏🏿Ivan H.
Have more employees working during peak hoursDeneen J.
Customer did not leave a comment.Denise W.
Keep doing a very job no problems whatsoeverEleanor M.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.JOSH K.
I do not have Any DAM THINGS IN California ...SOMETHING IS WRONG..I AM NOT HAPPYJessica C.
I like how manager Ken was carefully checking safety of my equipments before I go. He was professional and experienced. I just wished he went easier on staffs who were probably new or in training. Nothing wrong but just little over emotional when staffs made mistakes.Don C.
There was a lil wait, but overall this was one of my better visits â€¦Kabili S.
To expensive to rent a u haul everything was nice and clean and u haul run smooth but to expensive to rent and move from one place to anotherelsa R.
Customer did not leave a comment.kevin M.
Reserved my UBox for pickup in Santa Monica. Day of load they informed me that it was sent to another location. I'm addition I was over charged and I am still awaiting a refund.Edward E.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.debbie S.
Customer did not leave a comment.Brenda M.
Customer service is bad would not recommend this location.Paul L.
Better than expected. I would definitely use them again. There are a lot of high fees though.Tom M.
Customer did not leave a comment.Mateo V.
Very good csMuktar M.
Customer did not leave a comment.DAVID R.
This is not a friendly location. The owner has no social people skills.ALEXANDER D.
Customer did not leave a comment.Keaton H.
No comments das tank youMiguel V.
Customer did not leave a comment.Danny F.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.rhonda G.
Me parece que esta bien organizado y atienden en dos idiomas, es grato que lo atiendan bien.victor M.
Everything is done quicklyHENRY S.
Customer did not leave a comment.SERGIO C.
Customer did not leave a comment.rashawn J.
Customer did not leave a comment.JESUS C.
Customer did not leave a comment.NORVELL L.
Nothing there was very good servicemurray C.
Customer did not leave a comment.Anfy A.
Customer did not leave a comment.Darren K.
Customer did not leave a comment.Larry P.
Long waits not enough staff to accommodate the customers.Karinda M.
Customer did not leave a comment.tony R.
Customer did not leave a comment.Josue M.
Love this staff , Ken , Hazel, and Ray. They take good care of me till the end of the rental. ThanksMarvin D.
The manager and Jasmine were both outstanding, great customer service; However UHaul charged my card the 1st time and got the funds from my account yet supposedly due their "system/computer error" no payment was shown on their end, yet my funds were taken. I warned them this had happened before wiith my past experiences with UHaul trailer rentals, and I did not want to pay twice because it took a week for them to refund the extra amount they took. They asked if I wanted to still rent after they took my funds without a receipt, I said if you double charge my card. It'll overdraw my card. They did it a second time, it went through but they took the same amount twice, which of course overdrew my card like I warned them it would. Consequently I didnt have the gas money I needed to rent the tow dolly in the first place! I tried to do cash deposit, but they still want a card to "hold", which means take money from.. Horrible. Now I have to wait to get the funds reimbursed before I can even rent it to tow what I still tow what I needed the 1st time!Jaime B.
both pick up and drop off location employees with courteous and provided excellent serviceJohnathan L.
Customer did not leave a comment.JOSE C.
Customer did not leave a comment.gaspar S.
They gave me a Uhaul van 15' with check engine light on , and perforated exhaust, worst experience ever, they charged me 260$ for that trash. So disappointed hopefully Uhaul management will read this feedbackVage M.
Customer did not leave a comment.Samantha P.
Customer did not leave a comment.Cedric T.
Customer did not leave a comment.Darrius B.
Everything when very well. The only complaint is the nats that attach you in the return area .Laverne L.
My customer service has been excellent.. I've had to use U-haul several times in the last 6 months. Thank you team!Deborah M.
1st truck non available from culver city had to travel to near down town to pick up 2nd truck. need better optionsGlenn H.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.Ayesha M.
Customer did not leave a comment.CHARLES C.
The truck had graffiti on it. The tank was an 1/8 full we had to bring it back at a 1/4 full. So to start we had to put gas in it. My experience and ease of renting was fantasticMarsha C.
Maybe have an extra associateStephen C.
Customer did not leave a comment.Krystle S.
they're good. customers be assholes.Maxalberto S.
Customer did not leave a comment.Mike T.
Continue the great service.Michael Y.
Customer did not leave a comment.SERGIO C.
Customer did not leave a comment.SERGIO C.
Customer did not leave a comment.sonja C.
Customer did not leave a comment.ANTHONY G.
Customer did not leave a comment.Donn D.
Customer did not leave a comment.Zina L.
Ken Neal and his team were great. Very professional, friendly and helpful.Phillip L.
Customer did not leave a comment.George L.
Great customer servicedwight C.
Quick and easy.Reginald O.
Nothing . I save lots of money because of your services. Thank you for your service.Ronald M.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Alfonso K.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!