Customer Reviews for U-Haul de Montréal-Nord - déménagement

2631 reviews

10100 Boul Pie-IX   Montreal, QC H1H3Z1

(514) 327-1252

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 327-1252

10100 Boul Pie-IX
Montreal, QC H1H3Z1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

antonio N. 
Rating:
4.0

Great!

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Naim K. 
Rating:
4.0

Allways a nice service

Gilberto R. 
Rating:
5.0

It would be nice if the gas tank was preset at full instead of 1/4 full. Easier to fill back up to original level when bringing the truck back.

Philippe L. 
Rating:
5.0

Customer did not leave a comment.

Stephane G. 
Rating:
5.0

Customer did not leave a comment.

Ami Akpedze Benj H. 
Rating:
3.0

We had a reservation for 14:30 and we to wait 30 minutes in line to e serve,. unacceptable!

Martin M. 
Rating:
4.0

The interior of the van wasn't sanitized but other than that the rest of the experiance was great.

Jakub S. 
Rating:
3.0

The employees were curteous and helpful. Although, the time to get the truck was really long and the location doesn't allow many people to confortably stay in line. It was akward and annoying.

Olivier B. 
Rating:
5.0

Customer did not leave a comment.

Marie-Helene B. 
Rating:
5.0

Customer did not leave a comment.

denis J. 
Rating:
3.0

Customer did not leave a comment.

mickael C. 
Rating:
2.0

Depuis que j'ai réservé un camion chez vous il y a quelques années, il m'arrive de recevoir des courriels pour des réservations d'autres clients. La dernière est une réservation pour le 13 juin au nom de Serge Plouffe, contrat 97029234. Comme ça ne me concerne pas merci de retirer mon adresse courriel achartrand68@gmail.com de ce contrat.

Serge P. 
Rating:
3.0

L'employé (d'origine arabe je crois) était très arrogant avec moi à l'arrivée et au retour de la location et ce avec plusieurs clients, par contre l'autre employé très jeune de race noir était très serviable et aimable. Je ne recommande pas cette place à personne, je préfère aller dans un autre centre de location ou changer de compagnie la prochaine fois. Merci

Fernando C. 
Rating:
2.0

Employee didn't know about self check in process and told me to wait in line. Then upon return he didn't know where I was supposed to park my rental.

Ivan R. 
Rating:
4.0

Customer did not leave a comment.

Stefano C. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
3.0

Le véhicule était tellement sale à l'intérieur que j'ai du le faire nettoyer.

Linda Monette M. 
Rating:
5.0

The receptionist was very helpful

Madiop K. 
Rating:
4.0

Customer did not leave a comment.

Consuelo C. 
Rating:
4.0

One employee only , for rentals, return, checks, equipment rentals, very long waiting time. If you want to rent, go an hour earlier.

Ionel D. 
Rating:
3.0

Honestly I'll never do business with U-Haul again. - I reserved my truck about a month to 3 weeks before bthe move. - about 8 days before the move, I realized that the truck I picked was too big so I called and changed from 15feet to a 10feet truck. - around 4pm I got a call telling me they do not have the ... And they offered me a van. I said that's will be too small. Instead of helping me find a solution, I was told they can do anything because I didn deal with them directly. I was redirected to the call center. - from the call center, I was redirected to 4 other people. And if they hangup on me by accident, they can't call me back...thus why I have to talk to so many people. Apparently, you don't transfer to other departments. I have to call the number mysel. Wow - anyway, I managed to find a truck 20km from my house. Got on location to pick up the truck, only to be told there's no truck. - why they don't have a truck? Well because the reservation was made in the system early that morning, another WOW - in the end I got a van, managed to do the move in multiple trip and extremely infuriated. Would it do business with you again. No

kodjo D. 
Rating:
3.0

Mobile pick up was not perfect I lost like 30min because I had to validate some things I didn't receivd before! Need to go in line inside so no advantage to book online!

David D. 
Rating:
5.0

Customer did not leave a comment.

Sophie L. 
Rating:
5.0

Everything was super and the person who serve me was super

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Emilie L. 
Rating:
5.0

Very good service at that location

Peter S. 
Rating:
3.0

Don't let internet orders book their appointment at the same hour. Create a schedule for pickup to avoid long and unnecessary linup. I was able to get my truck 1 hr after promised appointment.

Eric S. 
Rating:
3.0

The main problem is the fact that U-Haul change without my agreement : the time if my books by 7hours, the location. No apologies was made and no financial compassion for the inconvenient (distance add, time lost, ...) It was the first and last time I am using uhaul.

philippe M. 
Rating:
5.0

Customer did not leave a comment.

Paul-Andre D. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
4.0

Customer did not leave a comment.

WILSON J. 
Rating:
1.0

I was charged for a piece of equipment I did not ask for, and for à damage that did not exist. I had to call to get reimbursed for the damagr. When I realized about the piece of equipment, I called again but I was transfered to the u-haul phone central and they said I had to call to the location where the rentable was done. Since the phone was never answered, I had to take my car and went to the location. There was only one employee so I had to wait 10 minutes. Then, the employee said he was unable to do the reimbusment. I asked for a manager and, finally I was reimbursed.

Carl G. 
Rating:
1.0

Le prix que l'on m'a dit n'était pas cela du tout j'ai prit 3 diable et 12 couvertures on m'a remise seulement 6 au retour l'on voulaitw faire payer les 6 qui n'y était pas au départ et l'on ne m'a pas rembourser pour les couvertures non fourni et j'ai des meubles qui ont été abîmés à cause de ses couvertures manquante... sans compter le temps car j'ai réservée pour 11:00 mon camion j'étais là à 10:45 j'ai été servie il était plus de midi j'ai t'apporter le camion à la même heure le lendemain que je l'ai reçue en temps réel et l'on m'a chargé des frais de retard.... finalement on a du revenir pour apporter les couvertures le camion était dans la cour et il m'a pas fermé rien donc même l'heure que sa a prit pour aller et revenir apporter les couvertures sa a été ajouté comme frais de location du camion comme si nous avions toujours le camion en mains... pour ce qui est du kilométrage on a fait deux voyage de H1G 2J4 au H1A 3X2 cela fait 13 km fois 4 en calculant aller et retour et l'on m'a chargé plus de 80 km supplémentaires à ce qui était compris...

Melanie M. 
Rating:
5.0

Pourquoi juste des message en anglais par contre??

Marc L. 
Rating:
2.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

Customer did not leave a comment.

alain M. 
Rating:
5.0

Customer did not leave a comment.

Guy Yoge S. 
Rating:
4.0

Customer did not leave a comment.

SERGE D. 
Rating:
5.0

Customer did not leave a comment.

Azzeddine R. 
Rating:
1.0

la taille réservée n'était pas disponible et j'ai reçu le truck avec un sac de déchet à l'intérieur de la cabine.

PASCAL N. 
Rating:
5.0

Customer did not leave a comment.

Fedi E. 
Rating:
4.0

Customer did not leave a comment.

Alexandru G. 
Rating:
3.0

Customer did not leave a comment.

Pauline Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Radu M. 
Rating:
2.0

Customer did not leave a comment.

Woody D. 
Rating:
3.0

Le camion n'était pas très propre. On m'a chargé beaucoup plus que l'évaluation qui a été faite le matin et ce, bien que j'aie fait moins de km que prévu.

olivier H. 
Rating:
5.0

Customer did not leave a comment.

Francois V. 
Rating:
2.0

Manque de personnel à l'accueil,l'intérieur du camion sentait mauvais. Le personnel n'a pas prit le temps de vérifier si j'avais l'équipement nécessaire que j'avais loué. Arrivée à destination j'ai constaté que l'équipement que j'avais loué n'y était pas. Au retour du camion l'employé ne semblait pas surpris que les couvertures et le diable n'étaient pas dans le camion il m'as simplement dit pas de problème ont va vous rembourser. Je suis vraiment déçue et la prochaine fois je vais aller ailleurs. Je souhaiterais une réponse de votre part.

Sebastien T. 
Rating:
5.0

Excellent service thank you qll your teams

dominique V. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
3.0

Make the employees wear masks. Almost bonne of them had one on when I went. Also, the employee booked the return location in the wrong city.

Francois-Joseph L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Paul-André D. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Konstantinos C. 
Rating:
3.0

Rented a pick up truck. The vehicle was filthy. Could hardly see though the windshield. They had plenty of time to clean it since I passed in front of your location 1 1/2 hr before and the vehicle was parked in the lot already.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Ly J. 
Rating:
4.0

Services un peu lent, mais adéquate. Cette succursale manque d'espaces et de véhicule Le site devrais être 3x plus grand avec des véhicules en plus grand nombre

Rene Andre G. 
Rating:
4.0

Customer did not leave a comment.

GUY P. 
Rating:
4.0

Processus bien rodé. Réservation à partir du site Web bien fonctionnelle. La construction sur le boul. PieIX rend l'emplacement plus difficile d'accès.

Michel M. 
Rating:
5.0

Excellent service! Précis, rapide, techno, courtois! MERCI!

alexei K. 
Rating:
5.0

L'intérieur de ma location laisser beaucoup à questiy Surtout dans cette temps de pandémie

carmen O. 
Rating:
1.0

No dolly available to rent but some for sale... horrible experience of dealing with this

Julien C. 
Rating:
2.0

The attitude of every employee over there except the old guy is like they would rather be sitting on a toilet 🚽 bowl than be working... The service is great, but the attitude is just depressing.

Jad C. 
Rating:
1.0

Change location two times, first time couple of days before reservation, second time the morning of the moving.. the trucks was change without telling us. We discover it while viewing our reservation on the site. Experience was really bad(we had reserve months ahead)

juan Z. 
Rating:
1.0

Je ne peux même pas répondre tous est en anglais. Franchement inacceptable. Ils m'ont envoyé dans un autre magasin pour récupérer le camion. Plus de millages plus de kilométrage et plus essence un coin que je ne connaissais pas, les rues étaient en réparations. ils m'ont dit d'aller stationner ma voiture sur la rue mais quelle rue ils sont en réparation. Pour finir jai pas trouvé de station essence. Ce qui m'a coûté une pénalité de $30.00. Je suis stressée et très décue, Pour la compagnie uhaul 5/10 Pour ce qui est des employés très très bon service une chance 10/10.

Johanne N. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Muy buen servicio rápido y amable

Remigio A. 
Rating:
3.0

Customer did not leave a comment.

Pierre B. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Always a pleasure to do business here.

Brent Scott C. 
Rating:
2.0

I reserved a 20' truck but it was not available at the time of pick up as the previous renter failed to return it so they gave me a 15' truck at a discounted rate. The truck was dirty, had a lot of dents/scratches, and looks like its been as poorly maintained (engine light on/flashing, no coolant). Agent failed to do inspection during pick up and drop off.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Simon L. 
Rating:
4.0

Customer did not leave a comment.

Jean-Christophe D. 
Rating:
5.0

.

Bessaa L. 
Rating:
2.0

Service merdique pas de filage pour les remorque employer pas forme .....

Claude B. 
Rating:
5.0

Fast check in & out, very nice guy hook up traiter, brought dollie , well explained, safety check, excellent service.

Noe D. 
Rating:
1.0

Customer did not leave a comment.

laura-marie B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

laurent S. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
4.0

Customer did not leave a comment.

Luc D. 
Rating:
2.0

Customer did not leave a comment.

Jean-Francois L. 
Rating:
3.0

Premièrement, écrire ce questionnaire en français aussi... nous sommes au Québec et deuxièmement... les camions sont peut-être désinfectés mais vraiment sales et poussièreux... un vrai gros nettoyage serait nécessaire.

Martine L. 
Rating:
4.0

Même si j'avais une réservation pour 9h30, et que je suis arrivé avant, j'ai du attendre 35 minutes, mélangé avec les autres sans réservations enligne.

Patrick L. 
Rating:
2.0

I made a reservation for a truck at another location. It turns out there were no trucks of this type there, but I was not told so. This cost me time and additionnal milage I had not accounted for.

Jean-Raphaël M. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

Bernard J. 
Rating:
4.0

I got an excellent service from Aboubacar Camara! Very proffessionel! Thank you!

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Murielle B. 
Rating:
3.0

Very dirty and it's not a good thing in covid times

Rose-Marie P. 
Rating:
3.0

Customer did not leave a comment.

Jacques F. 
Rating:
5.0

Customer did not leave a comment.

Vita C. 
Rating:
1.0

Le moteur avait un problème. Très dangereux à conduire. Mon mari à aviser le commis lors du retour du camion et nous n'avons eu aucun rabais pour ce désagrément.

Sylvain T. 
Rating:
5.0

Clear spot on the floor to stand while waiting in line would be much appreciated ! Maybe put a stand outside for the ones ready to go/pickup cart

opale M. 
Rating:
1.0

Customer did not leave a comment.

DOMENIC T. 
Rating:
1.0

The location was a disaster,the service was poor,the trailer had broken wires for the lights that i had to fix myself

Christine R. 
No reviews have been submitted for this location.

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