Customer did not leave a comment.antonio N.
Customer Reviews for U-Haul de Montréal-Nord - déménagement
Montreal, QC H1H3Z1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Naim K.
Allways a nice serviceGilberto R.
It would be nice if the gas tank was preset at full instead of 1/4 full. Easier to fill back up to original level when bringing the truck back.Philippe L.
Customer did not leave a comment.Stephane G.
Customer did not leave a comment.Ami Akpedze Benj H.
We had a reservation for 14:30 and we to wait 30 minutes in line to e serve,. unacceptable!Martin M.
The interior of the van wasn't sanitized but other than that the rest of the experiance was great.Jakub S.
The employees were curteous and helpful. Although, the time to get the truck was really long and the location doesn't allow many people to confortably stay in line. It was akward and annoying.Olivier B.
Customer did not leave a comment.Marie-Helene B.
Customer did not leave a comment.denis J.
Customer did not leave a comment.mickael C.
Depuis que j'ai rÃ©servÃ© un camion chez vous il y a quelques annÃ©es, il m'arrive de recevoir des courriels pour des rÃ©servations d'autres clients. La derniÃ¨re est une rÃ©servation pour le 13 juin au nom de Serge Plouffe, contrat 97029234. Comme Ã§a ne me concerne pas merci de retirer mon adresse courriel email@example.com de ce contrat.Serge P.
L'employÃ© (d'origine arabe je crois) Ã©tait trÃ¨s arrogant avec moi Ã l'arrivÃ©e et au retour de la location et ce avec plusieurs clients, par contre l'autre employÃ© trÃ¨s jeune de race noir Ã©tait trÃ¨s serviable et aimable. Je ne recommande pas cette place Ã personne, je prÃ©fÃ¨re aller dans un autre centre de location ou changer de compagnie la prochaine fois. MerciFernando C.
Employee didn't know about self check in process and told me to wait in line. Then upon return he didn't know where I was supposed to park my rental.Ivan R.
Customer did not leave a comment.Stefano C.
Customer did not leave a comment.Ralph S.
Le vÃ©hicule Ã©tait tellement sale Ã l'intÃ©rieur que j'ai du le faire nettoyer.Linda Monette M.
The receptionist was very helpfulMadiop K.
Customer did not leave a comment.Consuelo C.
One employee only , for rentals, return, checks, equipment rentals, very long waiting time. If you want to rent, go an hour earlier.Ionel D.
Honestly I'll never do business with U-Haul again. - I reserved my truck about a month to 3 weeks before bthe move. - about 8 days before the move, I realized that the truck I picked was too big so I called and changed from 15feet to a 10feet truck. - around 4pm I got a call telling me they do not have the ... And they offered me a van. I said that's will be too small. Instead of helping me find a solution, I was told they can do anything because I didn deal with them directly. I was redirected to the call center. - from the call center, I was redirected to 4 other people. And if they hangup on me by accident, they can't call me back...thus why I have to talk to so many people. Apparently, you don't transfer to other departments. I have to call the number mysel. Wow - anyway, I managed to find a truck 20km from my house. Got on location to pick up the truck, only to be told there's no truck. - why they don't have a truck? Well because the reservation was made in the system early that morning, another WOW - in the end I got a van, managed to do the move in multiple trip and extremely infuriated. Would it do business with you again. Nokodjo D.
Mobile pick up was not perfect I lost like 30min because I had to validate some things I didn't receivd before! Need to go in line inside so no advantage to book online!David D.
Customer did not leave a comment.Sophie L.
Everything was super and the person who serve me was superRobert L.
Customer did not leave a comment.Emilie L.
Very good service at that locationPeter S.
Don't let internet orders book their appointment at the same hour. Create a schedule for pickup to avoid long and unnecessary linup. I was able to get my truck 1 hr after promised appointment.Eric S.
The main problem is the fact that U-Haul change without my agreement : the time if my books by 7hours, the location. No apologies was made and no financial compassion for the inconvenient (distance add, time lost, ...) It was the first and last time I am using uhaul.philippe M.
Customer did not leave a comment.Paul-Andre D.
Customer did not leave a comment.Olga M.
Customer did not leave a comment.WILSON J.
I was charged for a piece of equipment I did not ask for, and for Ã damage that did not exist. I had to call to get reimbursed for the damagr. When I realized about the piece of equipment, I called again but I was transfered to the u-haul phone central and they said I had to call to the location where the rentable was done. Since the phone was never answered, I had to take my car and went to the location. There was only one employee so I had to wait 10 minutes. Then, the employee said he was unable to do the reimbusment. I asked for a manager and, finally I was reimbursed.Carl G.
Le prix que l'on m'a dit n'Ã©tait pas cela du tout j'ai prit 3 diable et 12 couvertures on m'a remise seulement 6 au retour l'on voulaitw faire payer les 6 qui n'y Ã©tait pas au dÃ©part et l'on ne m'a pas rembourser pour les couvertures non fourni et j'ai des meubles qui ont Ã©tÃ© abÃ®mÃ©s Ã cause de ses couvertures manquante... sans compter le temps car j'ai rÃ©servÃ©e pour 11:00 mon camion j'Ã©tais lÃ Ã 10:45 j'ai Ã©tÃ© servie il Ã©tait plus de midi j'ai t'apporter le camion Ã la mÃªme heure le lendemain que je l'ai reÃ§ue en temps rÃ©el et l'on m'a chargÃ© des frais de retard.... finalement on a du revenir pour apporter les couvertures le camion Ã©tait dans la cour et il m'a pas fermÃ© rien donc mÃªme l'heure que sa a prit pour aller et revenir apporter les couvertures sa a Ã©tÃ© ajoutÃ© comme frais de location du camion comme si nous avions toujours le camion en mains... pour ce qui est du kilomÃ©trage on a fait deux voyage de H1G 2J4 au H1A 3X2 cela fait 13 km fois 4 en calculant aller et retour et l'on m'a chargÃ© plus de 80 km supplÃ©mentaires Ã ce qui Ã©tait compris...Melanie M.
Pourquoi juste des message en anglais par contre??Marc L.
Customer did not leave a comment.DIEGO S.
Customer did not leave a comment.alain M.
Customer did not leave a comment.Guy Yoge S.
Customer did not leave a comment.SERGE D.
Customer did not leave a comment.Azzeddine R.
la taille rÃ©servÃ©e n'Ã©tait pas disponible et j'ai reÃ§u le truck avec un sac de dÃ©chet Ã l'intÃ©rieur de la cabine.PASCAL N.
Customer did not leave a comment.Fedi E.
Customer did not leave a comment.Alexandru G.
Customer did not leave a comment.Pauline Hannah A.
Customer did not leave a comment.Radu M.
Customer did not leave a comment.Woody D.
Le camion n'Ã©tait pas trÃ¨s propre. On m'a chargÃ© beaucoup plus que l'Ã©valuation qui a Ã©tÃ© faite le matin et ce, bien que j'aie fait moins de km que prÃ©vu.olivier H.
Customer did not leave a comment.Francois V.
Manque de personnel Ã l'accueil,l'intÃ©rieur du camion sentait mauvais. Le personnel n'a pas prit le temps de vÃ©rifier si j'avais l'Ã©quipement nÃ©cessaire que j'avais louÃ©. ArrivÃ©e Ã destination j'ai constatÃ© que l'Ã©quipement que j'avais louÃ© n'y Ã©tait pas. Au retour du camion l'employÃ© ne semblait pas surpris que les couvertures et le diable n'Ã©taient pas dans le camion il m'as simplement dit pas de problÃ¨me ont va vous rembourser. Je suis vraiment dÃ©Ã§ue et la prochaine fois je vais aller ailleurs. Je souhaiterais une rÃ©ponse de votre part.Sebastien T.
Excellent service thank you qll your teamsdominique V.
Customer did not leave a comment.Jose P.
Make the employees wear masks. Almost bonne of them had one on when I went. Also, the employee booked the return location in the wrong city.Francois-Joseph L.
Customer did not leave a comment.David L.
Customer did not leave a comment.Paul-AndrÃ© D.
Customer did not leave a comment.Louis H.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Konstantinos C.
Rented a pick up truck. The vehicle was filthy. Could hardly see though the windshield. They had plenty of time to clean it since I passed in front of your location 1 1/2 hr before and the vehicle was parked in the lot already.Andrea C.
Customer did not leave a comment.Ly J.
Services un peu lent, mais adÃ©quate. Cette succursale manque d'espaces et de vÃ©hicule Le site devrais Ãªtre 3x plus grand avec des vÃ©hicules en plus grand nombreRene Andre G.
Customer did not leave a comment.GUY P.
Processus bien rodÃ©. RÃ©servation Ã partir du site Web bien fonctionnelle. La construction sur le boul. PieIX rend l'emplacement plus difficile d'accÃ¨s.Michel M.
Excellent service! PrÃ©cis, rapide, techno, courtois! MERCI!alexei K.
L'intÃ©rieur de ma location laisser beaucoup Ã questiy Surtout dans cette temps de pandÃ©miecarmen O.
No dolly available to rent but some for sale... horrible experience of dealing with thisJulien C.
The attitude of every employee over there except the old guy is like they would rather be sitting on a toilet ðŸš½ bowl than be working... The service is great, but the attitude is just depressing.Jad C.
Change location two times, first time couple of days before reservation, second time the morning of the moving.. the trucks was change without telling us. We discover it while viewing our reservation on the site. Experience was really bad(we had reserve months ahead)juan Z.
Je ne peux mÃªme pas rÃ©pondre tous est en anglais. Franchement inacceptable. Ils m'ont envoyÃ© dans un autre magasin pour rÃ©cupÃ©rer le camion. Plus de millages plus de kilomÃ©trage et plus essence un coin que je ne connaissais pas, les rues Ã©taient en rÃ©parations. ils m'ont dit d'aller stationner ma voiture sur la rue mais quelle rue ils sont en rÃ©paration. Pour finir jai pas trouvÃ© de station essence. Ce qui m'a coÃ»tÃ© une pÃ©nalitÃ© de $30.00. Je suis stressÃ©e et trÃ¨s dÃ©cue, Pour la compagnie uhaul 5/10 Pour ce qui est des employÃ©s trÃ¨s trÃ¨s bon service une chance 10/10.Johanne N.
Customer did not leave a comment.David L.
Muy buen servicio rÃ¡pido y amableRemigio A.
Customer did not leave a comment.Pierre B.
Customer did not leave a comment.joseph M.
Always a pleasure to do business here.Brent Scott C.
I reserved a 20' truck but it was not available at the time of pick up as the previous renter failed to return it so they gave me a 15' truck at a discounted rate. The truck was dirty, had a lot of dents/scratches, and looks like its been as poorly maintained (engine light on/flashing, no coolant). Agent failed to do inspection during pick up and drop off.Kevin C.
Customer did not leave a comment.Simon L.
Customer did not leave a comment.Jean-Christophe D.
Service merdique pas de filage pour les remorque employer pas forme .....Claude B.
Fast check in & out, very nice guy hook up traiter, brought dollie , well explained, safety check, excellent service.Noe D.
Customer did not leave a comment.laura-marie B.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.laurent S.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Luc D.
Customer did not leave a comment.Jean-Francois L.
PremiÃ¨rement, Ã©crire ce questionnaire en franÃ§ais aussi... nous sommes au QuÃ©bec et deuxiÃ¨mement... les camions sont peut-Ãªtre dÃ©sinfectÃ©s mais vraiment sales et poussiÃ¨reux... un vrai gros nettoyage serait nÃ©cessaire.Martine L.
MÃªme si j'avais une rÃ©servation pour 9h30, et que je suis arrivÃ© avant, j'ai du attendre 35 minutes, mÃ©langÃ© avec les autres sans rÃ©servations enligne.Patrick L.
I made a reservation for a truck at another location. It turns out there were no trucks of this type there, but I was not told so. This cost me time and additionnal milage I had not accounted for.Jean-RaphaÃ«l M.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.Bernard J.
I got an excellent service from Aboubacar Camara! Very proffessionel! Thank you!Eric T.
Customer did not leave a comment.Murielle B.
Very dirty and it's not a good thing in covid timesRose-Marie P.
Customer did not leave a comment.Jacques F.
Customer did not leave a comment.Vita C.
Le moteur avait un problÃ¨me. TrÃ¨s dangereux Ã conduire. Mon mari Ã aviser le commis lors du retour du camion et nous n'avons eu aucun rabais pour ce dÃ©sagrÃ©ment.Sylvain T.
Clear spot on the floor to stand while waiting in line would be much appreciated ! Maybe put a stand outside for the ones ready to go/pickup cartopale M.
Customer did not leave a comment.DOMENIC T.
The location was a disaster,the service was poor,the trailer had broken wires for the lights that i had to fix myselfChristine R.
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