Customer Reviews for U-Haul de Montréal-Nord - déménagement

Rating:

4.0

Il n’y a pas assez d’espace cad trop de véhicules

Rating:

5.0

# update some of old trucks

Rating:

1.0

Do not promise customers a vehicle that you don’t actually have or that you might no longer have available. Customers should not have to wait an hour and a half for a reservation they made in advance. Also, make sure the vehicle is safe to drive — having a broken mirror or a mirror that makes it impossible to properly see other lanes and blind spots is unacceptable. Overall, the experience was very disappointing and could have been handled much better.

Rating:

2.0

Only 2 staff members on site for a very busy day. Long line up to get truck. Online app was bugging and did not work properly.

Rating:

4.0

There was a 100$ payment if it was on debit, which i didn't understand at all, beside that it was good

Rating:

5.0

Peut importe

Rating:

5.0

Super service

Rating:

1.0

Employés completement innutile et lâche.

Rating:

1.0

Contract 77940525 — U-Haul broke the deal and made me pay for it I signed a contract. U-Haul decided it didn't matter. I reserved a truck and paid for 2 hours of Moving Help for my move. Everything was planned around that contract — the pickup location, the timing, the people helping me, the whole day. Two days before the move, U-Haul moved my pickup location to a branch twice the distance from the one written on my contract. No phone call, no explanation no compensation. Just a notice telling me my problem is now my problem. I took the bus, because I didn't have much money after paying close to 1000$ did the distance anyway, because what else was I going to do two days out. I arrived to find 12 people ahead of me and staff moving like the clock didn't exist. Nobody acknowledged the line. Nobody opened a second counter. Nobody seemed to understand that every single person standing there had a truck booked, a schedule, and a day falling apart in real time. I stood there watching my move die one minute at a time and there was absolutely nothing I could do about it. By the time I got my keys, I had lost a full hour of the help I paid for. One of my two hours — gone. Not late. Gone. I paid for two hours of labour and received one, then finished loading the truck alone, exhausted, on a day that was already stressful enough. Let me be clear about what happened here: U-Haul unilaterally changed a signed contract, and I absorbed 100% of the cost. The extra kilometres, the extra fuel, the wasted hour of paid labour, the physical work I paid specifically to not have to do myself. Every dollar of that failure landed on me. Not one dollar landed on U-Haul. That is what makes me angry. Not the wait. The arrogance. The assumption that a customer's contract is a suggestion and a customer's time is free. What I want: Refund of the unused hour of Moving Help Reimbursement for the additional distance caused by your location change A written explanation of why a signed contract was changed without my consent Contract 77940525.

Rating:

1.0

Waited an hour because they didn’t have the keys to the truck we rented online the day before.

Rating:

2.0

Longue attente afin de récupérer l’équipement. Les deux personnes en place sont débordées. Malgré tout, ces deux personnes semblent calmes et dévoués.

Rating:

2.0

We spent more than an hour waiting to be served at customer service because of issues with your connection system. During this time, there was no seating or other accommodation for clients, so we had to stand the entire wait. It was tiring and very disappointing.

Rating:

4.0

Clarify the fuel gauge experience, I was given a meter with 16 lines and had to estimate the fuel to put back as the meter in the truck has 5 lines... I obviously put too much to be safe but very bad system. Should be full to start and then fulled before returning it...

Rating:

1.0

This was a horrible experience and I would not recommend this location to anyone. The staff was very unorganized and wasted more time talking to each other and on their phones than serving customers. The drop off was an absolute nightmare. It took 40 mins to complete something of 2 minutes. I brought the car back with probably a millimetre off of quarter tank and I was told that it had to be exactly at a quarter tank if not I was going to be charged service fees. This was absolutely embarrassing and ridiculous from a customer service standpoint. I literally had to get back in the car in a rain storm to make up a few dollars of gas. You guys owed me a reimbursement and this could have been adjusted on the bill but no I had to go out of my way for freaking 5$. I suggest you guy provide all vehicles with a full tank of gas to leave out any discrepancies. You guys are a 13$ B company, and you should be ashamed of this experience.

Rating:

2.0

They gave me a flat tire. I also admit it was my mistake that I didn’t inspect the tires properly before leaving. However, they knew very well that I was traveling all the way to Toronto, yet they still rented me a truck with the engine light on. The truck was very poorly maintained. I understand that some wear and tear is expected with rental vehicles, but I never expected this level of service from U-Haul. I paid $900 for the rental and another $300 for gas, all while constantly worrying that the truck might break down in the middle of the highway. I also forgot to mention that the front tire had to be replaced by the roadside assistance technician because we discovered it was cut and was not in a safe condition to drive.

Rating:

1.0

Slow service , Lack of service when taken care of Paid in advance to avoid waiting Waiting over 1hr to get the truck, told the guy it’a already paid , didn’t help me out , Then getting to the counter , says oh ya you paid … Terrible 0/10

Rating:

5.0

The guys work there is super the are very helpful....very professional i will recommend this to everyone

Rating:

5.0

ENTRETIEN DE VOS ÉQUIPEMENTS REVOIR VOS PRIX

Rating:

4.0

Très bon service ont n’a répondu à mes questions merci pour le service

Rating:

3.0

App is not that good. Reserved in store and there was supposed to be no issues. Morning of the move comes and of course now there is issue. They state to need to know my employer and such.At least customer service was available. Truck had a cracked mirror.

Rating:

3.0

THE EMPLOYEE CAN USE SOME HELP, I HAD A RESERVATION FOR 2 PM, AND I GOT OUT AT ALMOST 3PM...THEY'RE WAS A LINEUP OF CUSTOMERS

Rating:

5.0

No idea, everything was perfect for me, the trailer and the customer services.

Rating:

4.0

Just OK. Site needs to be cleaned up. Good customer service, but waiting time was above expectations...

Rating:

1.0

Worst expérience Ever.

Rating:

5.0

Have more people working there

Rating:

3.0

I got the truck and it was dirty, but I couldn't take pictures on the app because ''I topped the maximum uploads'' which is stupid, and I had to click ''the truck is clean yes''. I didn't have the time to go back inside because I had the truck only for 4 hours. Inside the store, it smelled very highly like poop and the line was interminable, the app said ''skip the line and show this page to the salesperson he will give you the key'' I got so many dirty looks by skipping the line, they should have a clear line for app registering. At least he was swift to give me the key and I was on my way. When I brought back the truck (on time) the store was closed and the app wasn't functionning, I had to call and wait in line for 3 hours (!!!!) to be sure I wouldn't get charged for extra time. So much stress that could've been avoided on this critical day.

Rating:

2.0

J'ai attendu 1h30 avant de recevoir mon équipement. Quand j'ai enfin reçu mon contrat de location, la remorque n'était pas la. Il a fallu que je retourne au comptoir pour changer de remorque. Heureusement, le personnel était gentil.

Rating:

1.0

Clean your equipment, have enough employees at your locations especially during summer when lots of people move...

Rating:

2.0

Malgré la préinscription, j’ai attendu 45 minutes pour avoir mon camion. Manque de personnel à l’ouverture, système d’ordinateur super lent et j’ai du répéter toutes les informations que j’avais déjà donné. C'est la deuxième mauvaise expérience en moins d’un an. Je vais considérer une autre entreprise la prochaine fois que j’aurai besoin d’un camion.

Rating:

2.0

I had an appointment, but despite my appointment, I had to wait an hour to get my truck. The air conditioning in the truck doesn't work and the right mirror couldn't be adjusted to my liking. I found leftover food in the driver's cabin.

Rating:

1.0

No online check in for easy fast. Big line no communication only waiting about 1 hour and then I get a dirty truck.

Rating:

2.0

Fix the trucks , transmission,broken rh mirror I had a 8:30 pick up and I got it at 10:00 One guy serving

Rating:

1.0

One man on this day when returned the equipment l was in the line to be served but he served other men who were behind me, you know who was and what time happened,for the test everything is ✅

Rating:

1.0

Svp embaucher plus de staff un 3 juillet vous avez juste 2 personnes au comptoir et dans la cour la file d attente interminable c est très très long attendre 1h pour avoir u service même si ta fait une réservation vraiment désagréable comme service

Rating:

1.0

All the u haul customer service is awful.

Rating:

3.0

Français et distance en milles auQuebecc est kilométrage vous devriez convertir au paiement et avertir au début que c est en milles Ensuite l attente au commerce pour avoir et retourner le camion boucoup trop long prévoir peu être employé de plus au bureau de réception lors de grande affluence

Rating:

1.0

Insanely long service, waited 1h30 to get my vehicle. Being understaffed really affect the experience of the clients. Employees don't know how to help and always send you to someone else. Never getting a truck from your company ever again.

Rating:

2.0

The online check-in process through the app was inefficient and did not save any time. When I arrived, the employees were not helpful in resolving the issue, and I still had to wait in line to complete the pickup process. After finally being served, I was told to find the truck key myself. I had to search the parking lot before eventually locating an employee who had the key. In addition, I had ordered 10 moving pads as part of my rental, but they were not in the truck at the time of pickup. Because I was already delayed, I had to leave without them. As a result, I was charged for an item that I never received. Overall, the pickup experience was frustrating, disorganized, and did not meet the level of service I expected.

Rating:

1.0

Les gens ne travaillent pas bien labas le service etait pas bon.👎👎👎👎 les equipment etais correct 👍🏽👍🏽

Rating:

1.0

Waited for 1h30 even though i got a reservation

Rating:

1.0

Never got a truck had to hire a moving company for hundreds of dollars more This company is totally disrespectful of his clients. Having only two people working on a busy Sunday morning absolutely ridiculous!

Rating:

1.0

Improve your customers service and be more organised

Rating:

2.0

I booked a truck for the first time and went to pick it up using the mobile app. I arrived on time, but the app would not complete the truck pickup process. I called customer service and waited on the line for more than 30 minutes, but no one answered. I eventually went to rent a truck from another company instead. This happened on Sunday at around 6:00 p.m Im disappointed bcz I should evacuate my appartment on time.

Rating:

1.0

The service is truly appalling. I booked seven days in advance, on June 20th, to pick up equipment (6 feet) on June 27th at 2:30 PM. I arrived on time, but I waited over 3.5 hours to collect the equipment. Many other customers experienced the same problem that day.

Rating:

1.0

Mal organisé Beaucoup d’attente Camions stationnés bloquants toutes les sorties Client et employés agressifs Une chicane a éclaté et un employé s’est presque battu avec des clients Un chao total

Rating:

4.0

Merci !

Rating:

1.0

3h hours waiting at the office, reserved the truck for 4pm got it a 7pm. Workers are completely lost and unefficient, laughing each others, not professional at all. What a shame for the owner to let his business deplorable like this. You should replace all the staf, fix your automatic pickup, and re think all the organisation and client care.

Rating:

4.0

I was expecting faster service. Since I had to put info on line why I had to do it again at the counter? I did pay for boxes but I had to remind them that I need them...

Rating:

1.0

Very poor customer service. Unclear informations and messy management. The comminication was overall quite rude and unprofessional. As I returned the truck, the guy simply took my key and walked off without giving me any indications on how to finalize my transaction / final billing.

Rating:

1.0

Had an appointment at 3h30. Showed up at 3h15 and waited in a line for +1h30min.

Rating:

2.0

The waitline to pick-up and drop-off a truck was extremely long. It took us 1 hour and 20 minutes to get the truck, which had a significant negative impact on our moving schedule. If you can't cut down the waiting time, maybe warn customers by email to arrive up to 1h30 before their reservation time. Return also took 1h15 minutes. However, employees were courteous and apologized for the delays.

Rating:

1.0

3h de retard

Rating:

1.0

Le pire service une plainte sera faite. De plus, j’avais loué à 10h à Jean Talon proche de côte de neiges puisque ma fille était à Snowdown et 3 jours plus tard on me change la réservation pour Pie IX. Vous m’avez ajouté de kilometrage, essence et congestion dans la 40. 2h30 seulement d’autouroute (aller retour). De plus, le camion je l’au eu pas à 14h, je l’ai eu à 15h40 plus de 1h30 de retard. C’est le pire service

Rating:

1.0

Bonjour, avec ma réservation, j'ai passé 2h en attente pour avoir mon camion. Au retour, 1h d'attente par manque de personnel.

Rating:

2.0

Taking 20 minutes for the car to be available but the time was already counting on the contrat , that why I was late. I supposed to come back before 10pm. I hope I will not just move out again to use your service

Rating:

5.0

Excellent 100%

Rating:

2.0

difficile. le service n était pas fameux. les agents ne travaillent pas

Rating:

1.0

1 star (poor) It's entirely around the fact there was roaches inside the truck, which can lead me to need an exterminator, which then can cost me hundreds if not thousands. Service was okay, truck showed check engine all the time. But the roaches, that's too much. It kills the whole rating.

Rating:

5.0

Efficient service. Courteous