Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

3258 reviews

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd)

(514) 364-1891

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Special Operating Hours

  • 4/16/2021: 7:00 am - 7:00 pm
  • 4/23/2021: 7:00 am - 7:00 pm
  • 4/30/2021: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Special Operating Hours

  • 4/16/2021: 7:00 am - 7:00 pm
  • 4/23/2021: 7:00 am - 7:00 pm
  • 4/30/2021: 7:00 am - 7:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu D.  |  First Impressions 
Rating:
4.0

The previous person who rented the truck brought it back late and therefore the crew couldn't clean it as I needed it right away

Andre L. 
Rating:
1.0

I was verbally attacked by two employees after asking if what they were doing was procedure. Even the manager lady came out of nowhere to attack me. When returning later another employee voiced his own opinion deeming it unacceptable. This comment will probably flyover your head at head office but there's no room for racism in 2021. Its either your establishment ends up on the news or you hire some people who can respect other in time of stress.

Donnelle T. 
Rating:
4.0

I had to wait 10 minutes to get a key for the truck after doing a mobile check in. Keys should be easier to access for mobile check in. Thank you.

James T. 
Rating:
5.0

Customer did not leave a comment.

St Denis Church C. 
Rating:
3.0

Customer did not leave a comment.

richard a M. 
Rating:
5.0

very nice service

LINDA L. 
Rating:
4.0

L accès par vélo est difficile

JOSEE B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

SHIMIN C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni A. 
Rating:
5.0

Customer did not leave a comment.

Nelson M. 
Rating:
2.0

The agent did not do a check in when I picked up the truck. Almost got charged 70$ for 1/8 tank of fuel because nothing was explained to me prior to picking up the truck.

Maralie L. 
Rating:
1.0

Check in online and via phone, slow with lots of unnecessary pop ups. Lock box at the location didn't even open, meaning having to wait for service inside. There was a 20 minutes wait just to enter the space (covid restrictions on numbers) and another ten once inside. Your staff also tried to open the lockbox and no success. Instead, they opened a whole new reservation for a different truck, meaning I had to redo the entire process that I had already completed online. The storage unit for which we needed to transport things to that day closed at 12, so rather than having my rental for 9:30, it was at 10:30 and left us very little time for the actual moved.

Caroline N. 
Rating:
5.0

Quality of the truck was medium this was see after few miles

Serge G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU S. 
Rating:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

you overcharged me I did fuel of 2 liters

sina K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

I had a 40$ charge for cleaning but I had clean the truck so that was frustrating.

Vanessa L. 
Rating:
3.0

Customer did not leave a comment.

Nicolas C. 
Rating:
5.0

La vérification par le message texte de l'état du véhicule n'a pas fonctionné à deux reprises. Ce serait à vérifier .

Marc-Andre L. 
Rating:
5.0

There was a film of some sort of spray on the windshield, also broken glass in the back seat cut my finger when I put the cardboard behind the seat,over all great time with the rental, we will rent from u-hual. agin . Think the truck could of been cleaner. Steering wheel was sticky .film of some spray on the windshield.drives side ,made it judging parking & just driving the truck.I am very satisfied and will make u-hual my rental king from now on .I had a great time renting from you people will do it again.THANK YOU

Glen S. 
Rating:
5.0

Good

Abdelmalek O. 
Rating:
5.0

Customer did not leave a comment.

jean L. 
Rating:
4.0

Customer did not leave a comment.

Alicia A. 
Rating:
5.0

Customer did not leave a comment.

Francois L. 
Rating:
4.0

excellent service.

JEAN M. 
Rating:
5.0

Just keep doing what your doing.

RAYMOND B. 
Rating:
4.0

use you often all good

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Elias P. 
Rating:
4.0

Thanks

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Stephane P. 
Rating:
4.0

Customer did not leave a comment.

ramin D. 
Rating:
5.0

No, as always great service.

DINO B. 
Rating:
5.0

All very curtious

Entreprise C. 
Rating:
5.0

Great service - very efficient

jean-marc D. 
Rating:
4.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Alain L. 
Rating:
5.0

This location was very helpful since it was my first time to use the recheck for dents and the site failed to launch. However, the gentleman was kind enough to walk with me to the vehicle and inspect it. Definitely will go back!

John W. 
Rating:
5.0

Customer did not leave a comment.

Achim Paul S. 
Rating:
5.0

Excellent service great communication Natashia the representative was a pleasure to work with...thanks

JEFFREY V. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

volodymyr M. 
Rating:
4.0

We had booked our rental for pick up on 7350 Ste Anne de Bellevue, Montreal qc and so we made our way at this location on the Friday Jan.29,2021 and once there they said we had to pick up at other location 8101 Boul. Montreal. It would've been appreciated to hv had an email or a call to inform us address we entered as the pick up location was not going to be it. We were rushing to pick up and start our day but had to go elsewhere. But I must say the girl that served us that morning very friendly and also at our drop off very nice 👍

Raffaela C. 
Rating:
5.0

Customer did not leave a comment.

Frederick P. 
Rating:
5.0

i rented a trailer with was filled with snow. the uhaul rep shoveled it out which was nice, but it obvs left a layer of ice and snow in the bottom of the trailer. trailers should be tarped or kept under a roof to prevent this in winter months.

Ray B. 
Rating:
4.0

The ramp was icy and slippery.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Louise L. 
Rating:
1.0

I had to wait more than one hour to get the truck. It is way too long. It does not make sence to wait that long. There was not that much people in line. Just no staff. the guy had to do everithing including installing trailers on cars... and we had to wait...

Sebastien G. 
Rating:
4.0

Customer did not leave a comment.

Navjot K. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo V. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

Johny D. 
Rating:
5.0

The guy was helpful and professional

Alphee L. 
Rating:
5.0

Très bon service , fiable , bonne inventaire.

Alain B. 
Rating:
3.0

Have more personnel as wait time to pick up the reserved truck was an hour. We had a reservation for 8am & arrived at 7:50am. There were 3 clients ahead of us & no personnel on site for at least the first 15 minutes we were there. It took 1 hour before we passed to get our truck even if it took us less than 5 minutes to pass at the counter. After that all went well. Thank you

Suzanne R. 
Rating:
3.0

1- Au Québec, en hiver, un véhicule loué DOIT avoir un balai à neige; 2- Au Québec vos questionnaires DOIVENT être en français!

Alain T. 
Rating:
1.0

L'agent qui était présent à la restitution m'a insulté car je n'ai pas garé le camion à l'endroit prévu. Service client inexistant et humiliant. Apprenez le respect à vos employés et le service client.

elias A. 
Rating:
3.0

Advice the customer For the drop off zone

MANUEL ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

J'ai rapporté la remorque une heure après avoir quitter le uhaul. On m'a demandé si ça a bien été et j'ai dit non, mon vtt ne peut pas embarquer dans la remorque la tailgate a l'arrière est trop étroite. On me répond, dommage et on ne charge la pleine location sans me proposer d'alternatives. Arrivé chez moi, je vois sur votre site qu'une remorque plus grande (pour voiture) m'aurait convenu et que cette dernière était disponible. Ça m'aurait fait plaisir de payer la différence, mais non, j'ai perdu une partie de ma journée a me chercher une autre remorque. Je prend ça comme une leçon de vie à 52$ et je remarque que le service a la clientèle n'est plus ce qu'il était. Dommage !

Stephane V. 
Rating:
5.0

It is all good

MARGOT B. 
Rating:
1.0

Talk with respect. Explain your rules with respect.

Drissa S. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr K. 
Rating:
2.0

First of all - I think it is absurd that I reserved a vehicle more than two weeks in advance at a different location in Montreal, only to receive an email the night before the reservation telling me that it is at a different location more than twice the distance from my residence. What is the point in making a reservation? If there is not a vehicle at the location selected during the reservation, it should be the responsibility of UHaul to transport a vehicle to that location. It is a global pandemic, and I had to ask a friend to drive me to the West Island at 7:30 in the morning because the location within walking distance did not have any trucks for me. Again - if I woke up and suddenly decided I wanted to rent a UHaul that day or the following, sure, that's one thing. But to book a vehicle at a particular location weeks in advance and then receive absolutely no empathy or assistance after being on the phone for FIFTY MINUTES is reprehensible. And though that experience was bad enough on its own, it was even more confusing than that, because the p/u location was listed as DIFFERENT ADDRESSES at the same time in the email confirmation versus on my UHaul account, thus requiring me to spend all that time on the phone only to eventually confirm this terrible outcome. This was an awful experience. And to make matters even worse, upon arriving at the location the morning of the rental, the automatic door to the storefront was non-functional, and there was no employee inside to let me in. I had to lurk all around the entire building for about ten minutes in sub-freezing temperatures in December to catch somebody's attention and gesture wildly toward the door to let me in. This fellow was nice enough when I finally had a chance to interact with him, but this is absurd! Overall I was incredibly disappointed with this experience and will absolutely not rent a UHaul again.

James O. 
Rating:
5.0

Customer did not leave a comment.

Mohammed Shahriy A. 
Rating:
5.0

Check the truck properly and make sure it's working smoothly because I had a hard time driving the truck. It kept going it's own way even with my hard effort to keep the truck moving straight. The customer service guy Daro was extremely rude. How can a person naturally be so disrespectful let's forget i was a customer. Let's say i was just a passerby and needed help. Can you say politely that please I can't help you now but my colleagues will gladly do tomorrow and it's late??? Does saying that cause anyone a dime??? Daro treatment my husband and myself like trash. We were so so disappointed in his service. But overall the location is great but the truck we used was not working properly we managed it anyway. If I really want to go detailing about my inconvenience with the service on the 19Dec.2020. Then I'll go on and on. For now please do tell the customer service agent Daro who made our experience even worse to please treat people like human beings. I would recommend this location but tell people to be aware of the vehicle and Daro. Thank you

hermine yeluma T. 
Rating:
2.0

I told them I need the car until 19:00 pm They put the time of return at 16:15 without my consent and without any notice. So I was charged for 2 days I had to call customer service and they fixed it I would like to thank the u haul administration

Ebrahim Bijan B. 
Rating:
4.0

The Trailer I had was a 6 x12 open unit. The floor had not been swept out from the last time it was used. The trailer also either had dragging brakes or wheel bearings that desperately needed grease since my truck worked harder to pull this trailer that weighs a mere 1600lbs compared to my travel trailer that weighs 7000lbs and my truck doesn't even know that it is there. Please check the trailer axles before the next rental.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Fu Bo L. 
Rating:
1.0

Le service client l'employe nous a fait atgendre 20 min car il passait le balais dans le garage mais selon moi le client avant ton close mais bon

Christian C. 
Rating:
5.0

Customer did not leave a comment.

MYLAINE B. 
Rating:
1.0

Customer did not leave a comment.

Claude B. 
Rating:
3.0

Road closed not easily access and the online return charge was higher then expected with less miles and the update this morning showed that

Ian G L. 
Rating:
5.0

Customer did not leave a comment.

Ioan B. 
Rating:
4.0

Customer did not leave a comment.

Alyssa T. 
Rating:
5.0

Customer did not leave a comment.

mathieu G. 
Rating:
5.0

Customer did not leave a comment.

Ginette A. 
Rating:
3.0

The wait time was crazy. The poor guy was alone and had to run in and out but there was a limit to how fast he could go. He was amazingly courteous and efficient though. Frankly, we could have stolen items as the store was alone and there was 3-4 people in line. I know it can be hard to predict customers appearing and it probably can' t be foreseen. Don' t worry, I am honest and watched everyone! I thought I was 45 minutes early but that is how long it took. And I had reserved on line

Patricia V. 
Rating:
4.0

Trouver plus facilement ou rapidement un brouillon de réservation dans le système informatique.

Rene C. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Staff of these locations are oblivious that their purpose is to service customers. It takes far too long to pick up or drop off a rental regardless of whether you check in online or do it at the counter. It really is painful… Sorry to say... my experience with U-Haul locations truly is dismal...

Constantine E. 
Rating:
5.0

Customer did not leave a comment.

Yeganeh R. 
Rating:
1.0

There is no key drop box. It was night and I had to search for a half hour before I saw a little sign on the garage door giving instructions to put the keys in a little mail slot cut into the door. I was not pleased with this.

Evan W. 
Rating:
4.0

Customer did not leave a comment.

Mohamed A. 
Rating:
1.0

please please, fix the self pick up app.....i rented twice a truck recently and couldnt use the app to do self pick up even if i had fill up everything online previously. I had to go in wait 30 min and give all the info again the whole process took close to 45 min instead of 5.....so overall im not satisfied.

Maxime C. 
Rating:
3.0

very long wait - had asked for cell-phone pick up for 8:30, could only get 9am in-person pickup, only got out at 9:45. - perhaps an express line for those who have completed check in etc online would help.

Scott James B. 
Rating:
4.0

I did the online check-in and then had to go through the process again completely at the location itself. there is no point to this duplicating process The online return system did not work, had to call in 4 times to make sure the return was done. these both were a big waste of my time!!!!

Mitchell Stewart W. 
Rating:
5.0

Customer did not leave a comment.

Jasper R. 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Ramin M. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

Anatoliy P. 
Rating:
5.0

Customer did not leave a comment.

Todor M. 
Rating:
5.0

WE had requested the UHaul location on St. Jacques St. in NDG. When we had arraived at the St. Jacques location, we were told that we had to go to the Montreal West location,. This mix-up has happened before. You should make sure with he booking agent that he/she responds to the clients requests. Eric Heddle

Erick H. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

An hour at pick up was too long but very happy w rental and the drop off was perfect!

Mitchell Stewart W. 
Rating:
2.0

Le temps d'attente est incroyablement long, un seul employe, 20-30 min par client, moi j'ai attendu 45min avant d'etre servi et j'etais chanceux car il y avait seulement 2 personnes avant moi. Le monde qui est arrive par apres a probablement passe plus d'une heure en attente

Valeri P. 
Rating:
4.0

Customer did not leave a comment.

maryse r.  |  First Impressions 
Rating:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARLEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

94140258 Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inge B.  |  First Impressions 
Rating:
3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Ryan H.  |  Overall Experience 
Rating:
4.0

Great service great helpful staff

LESLIE C.  |  Overall Experience 
Rating:
1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Chandra D.  |  Overall Experience 
Rating:
5.0

Excellent

PATRICIA S.  |  Overall Experience 
Rating:
5.0

Very satisfied-and courtepus and helpful personnel

Guy F.  |  Overall Experience 
Rating:
5.0

Highly recommended

Carolina D.  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful service!

LINDA S.  |  Reservation 
Rating:
5.0

Excellent service from the manager

Charles D.  |  Reservation 
Rating:
4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

ROBERT C.  |  Overall Experience 
Rating:
5.0

All good, thanks!

carlos alejandro v.  |  Overall Experience 
Rating:
4.0

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

SALOME t.  |  Overall Experience 
No reviews have been submitted for this location.

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