Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Montréal-Ouest - déménagement et entreposage

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Lorence-Olivier M. on

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Avoir cette page en français serait bien. Le personnel était excellent et très serviable.

ALLAN T. on

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Customer did not leave a comment.

JEFFREY H. on

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The customer service agent who served me was not professional and seemed like he did not enjoy his job and should not be dealing on the frontline with clients

Michel B. on

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simon P. on

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Hello, I always thought there were not enough employees at the desk. The poor guy was alone and there was a line waiting for trucks. For us, it is very long and looks like the information requested online for reservation has to be given once again. Doesn't seems very efficient. In some word: very long process at the desk to get our truck.

Diego B. on

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Martin E. on

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Christopher L. on

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ROK H. on

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Francesco L. on

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Be able to return the moto- trailers on others U-haul facilities

Acacio F. on

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very busy, waiting at least an hour for pick up and again to drop off

olalekan omosale R. on

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So far so good.......

TIR B. on

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Customer did not leave a comment.

Leanne K. on

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Please tell people driving to the USA that you can’t drivr in parkways

Jean G. on

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Customer did not leave a comment.

Francesco L. on

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Make the possibility to return motorbike trailers to others U-Haul branches.

Karim A. on

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Was closed. Left truck in lot.

Sherrie C. on

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Ron S. on

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nicolas A. on

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Very hard to have the line and ask for a questions,,,, the person-employé transfer to a dead line for a question and hang up the phone, waste of time

Mark T. on

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The staff is always friendly here

Robert M. on

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Turcot interchange construction rates the not applicable answer. Better signage as to were to drive a vehicle in would be better for first-time arrivals returning a vehicle. I almost went followed my companion straight to the parking lot but horrific bump/puddle slowed me down enough that I turned at the right place. also signage pointing to the office could be added to the returning vehicle area. I just guessed and happened to be right.

Robert K. on

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Customer did not leave a comment.

fanny kim B. on

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Gerard A. on

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Paul W. on

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Normand L. on

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pauline C. on

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There were 3 discrepancies:- -Upon my arrival to pick up the truck, I was only advised a deposit was needed, which I never budget for. Over the years renting vehicles a Uhaul never a requirement -Was forced to submit photo scanning id by oweers brother. After carefully reading the clause, was not needed -During my call with CSR Rep, was never advised of new company policies listed above, nor that my request to amend the pick up time will never be meant.

Patricia B. on

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Customer did not leave a comment.

alain S. on

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Good, fast and convinient.

GINETTE B. on

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Avoir un commis plus expérimenté avec le système de remboursement et aussi un lecteur de cartes de paiement plus performant

Giovanni B. on

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Customer did not leave a comment.

Eduardo J. on

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The self check-in and out is too long and complicated, it took me 30 minutes to pick up and another 30 minutes to drop off. not pleasant when you had a hard day.

Rotimi Olasunkan O. on

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Good customer service

Nicole G. on

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Customer did not leave a comment.

LESLIE C. on

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Great service great helpful staff

Chandra D. on

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This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

PATRICIA S. on

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Excellent

Guy F. on

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Very satisfied-and courtepus and helpful personnel

Carolina D. on

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Highly recommended

LINDA S. on

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Thank you for your wonderful service!

Charles D. on

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Excellent service from the manager

ROBERT C. on

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There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

carlos alejandro v. on

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All good, thanks!

SALOME t. on

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Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.