Always greatJames gardiner P.
Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage
Montreal, QC H4X1N1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.samantha H.
Having me wait till the day of rental to indicate where my truck is available, letting me to believe that it is available at the location of my choice. Deceptive.Patrick P.
Great and helpfulAndy K.
Good service and helpfulANDY K.
Customer did not leave a comment.bazarsuren B.
Customer did not leave a comment.Jorge F.
Clearly explanation! Helping me install ! Highly recommend!LIANG Z.
Customer did not leave a comment.Claude B.
Customer did not leave a comment.TODOR M.
There was only one cashier working so it took a long time to get our truck. We were only third in line and we waited for about 20 minutes. To make the process more smooth, maybe consider having more people working at the front desks to check people in faster. The return process was much faster and smoother than getting the truck.Lindsey J.
Rent a fridge dolly seemed the strap was cut short was not long enough to go around any appliances Junk Changed my truck return therefore charging me double the miles Changed my pickup from 7:00 am to 1:30 pm I booked months in advance only to get screwedRudy W.
Customer did not leave a comment.OLIVIA B.
Le service Ã la clientÃ¨le est A1. Nous avons accrochÃ© le camion Ã cause que la porte de la clÃ´ture en fer forgÃ©e est dÃ©crochÃ©e et Ã accoter sur le camion. TrÃ¨s professionnel, ont pris la rÃ©clamation et photos et va nous donner des nouvelles.MÃ©lanie B.
Great service. Truck was in good condition. Very easy process. Great customer service! Thank you!DANIEL T.
the guy was on his cellphone talking to friends... we had to wait to get our keysnelson L.
Customer did not leave a comment.Daniel B.
Too hot inside, uhaul need to provide AC to staff and customer. Jeremy the manager is a gentleman, provide excellent services, he is a super star.Real D.
Customer did not leave a comment.YEGANEH R.
Customer did not leave a comment.Stefano C.
Wait an hour and a half to get my vehicle after making an appointment 1 month in advanceERIC MICHAEL C.
Customer did not leave a comment.John Joe M.
Customer did not leave a comment.Cedric L.
Workers very nice and explained clearly. Nice experience!James L.
When there is a customer queue delaying the delivery of the vehicle, make sure to not argue with the customer for extending the time of return of the time it took to go through the queue. Even if the truck was promised earlier. Because both the queue, and the tight scheduling are your fault, it should certainly not impact the customer, already made late by the time of queuing.Julien L.
Waited an hour in line just to get to the counter to check out the truck I had already reserved. Other waited much longer. Need more employees working there.TAYLOR G.
Because I checked in on line I never received a copy of my contract with guidance on how to replace the gas I used. As a result, I put too much in the tank when refuelling. Perhaps leave these instructions for everyone, in the truck.Lee E.
Customer did not leave a comment.STANISLAVA ZHBEL D.
counter service extremely slow. reserved trailer for 7.30 left there at 8.30. return was just as slowMICHEL M.
Great staff. Professional, courteous and knowledgeable!David C.
Customer did not leave a comment.SIMON B.
Worst organization of a rental place ever seen. Every customer was angry in the store, I was with my 3 years old who's patience run out and the guy behind the counter was still taking its time, didn't know what he could lease or not, ended up unpinning the trailer from my truck to give it to someone else, who was screaming louder (and who's card was declined, who left in a hurry insulting everybody, to eventually come backâ€¦). The guy who assisted in putting and removing the trailer didn't seem to know much about how to proceed, had to show him. COVID restrictions (5people) not respected. This places lacks leadership and competency.LAURENT M.
The small problems were rapidly corrected as espected.SERGE B.
i arrived at 6:50 am saturday morning. I was the 3rd person in line waiting for doors to open up. Staff only opened the front doors at 7;10am . Took about another 45 minutes before i was even able to be serviced and pick up my trailer.jason B.
Customer did not leave a comment.Etienne M.
Put an emphasis on renewing your e-operating system It to ok forever on Saturday morning to have a contract in hand despite earlier e-check in. Time lost in time where all are busy on moving = many displeased customersBERNARD M.
Your automated phone answering system only provides instructions in French in Quebec and does not provide any options to hear the instructions in English. It would be nice for your English speaking customers to have that choice when they call your number at 514-364-1891.PIERO V.
Customer did not leave a comment.luc F.
Customer did not leave a comment.Theresa N.
There was only one employee. There was a line up just to get your reservation. I had to wait in line for 1h30 just to pick up my trailer. Same thing when I returned the equipment. 30 minutes wait just to drop the trailer. Will not return to this location.FELIX-ANTOINE D.
Ils m'ont piÃ©gÃ©s avec un camion sale pour aprÃ¨s me prÃ©lever 70$ pour le nettoyage, j'ai juste porter une salle Ã manger et au retour on m'a montrÃ© des traces de ciment dans le camion pour me prendre 70$, trÃ¨s mauvais comme premiÃ¨re expÃ©rienceDENIS D.
Very professionnal and a great customer service.ASSIATOU B.
I made my reservation in lachine. The keys to my truck were locked in the truck... they did not have a spare key so they sent me to another uhaul. There was one person working and a huge line. My move started much later than planned therefore I lost some of the help that I was supposed to have. There should be spare keys available to the employees and there should be more people working on a Saturday morning at the second location.BRITTANY C.
I had to wait 45 min in line... the guy was not professional and sloppy and couldn't find my reservation.PHILIPPE B.
Customer did not leave a comment.jee Q.
Customer did not leave a comment.Zayd B.
Customer did not leave a comment.Corin G.
Customer did not leave a comment.KHAYREDDINE S.
Great rental truck. Outstanding, friendly, courteous and professional staff. Will be renting again in 2 weeks!David C.
You really can't do much more to improve an already excellent service, youf representatives are great and helpful, can't ask for more...DINO B.
Customer did not leave a comment.Daniel V.
I was charged for kms I did not do. I returned the van during business hours but was told that I would receive the invoice by mail. When I checked the email I noticed that I was charged for over 200 kms I did not do. That is the first time this ever happened to me and I am extremely angry.Fabio C.
Great serviceMARIE JOSE B.
Très pro! Je suis très satisfait! Grand merci!Mark S. | Overall Experience
Customer did not leave a comment.Richard C.
One person at counter lacked supervision and experiencePaulo L.
Merci beaucoupPierre C.
Customer did not leave a comment.Etienne C.
All was perfect Service and qualitySalvatore A.
Customer did not leave a comment.Carlos B. | First Impressions
I rented from 9am to 2pm. But only got the truck over an hour later!! I lost time to move and nothing was done about it. I had reserved online with my credit card. I spoke to 2 people to confirm i didn't need to be present with the driver at pick up but ended up having to give my card over the phone because the counter agent couldn't access the card. Complete waste of time. The counter agent asked if i needed a dolly, when it was already confirmed online. Very unhappy with the service in general.Joey David C.
If check in is going to be a 2 hour wait and you know the city is under curfew let the clients know to arrive early or complete the online check in at home. A two hour wait on move in day is insane enough when there is not a curfew. I will be telling everyone I know to steer clear of uhaulMarc M.
Customer did not leave a comment.John E.
Customer did not leave a comment.Kessa H.
They called me the day before to tell me that there had been an overbooking an that the truck that I had reserved weeks in advanced would not be ready for the time I needed it but 2 hours later. Thankfully when we arrived there was a truck available. This unreliability is the reason why I wouldn't recommend it to a friend. The guy working at the location/office was nice and doing what he could but had to spread himself thin since there were no other workers there to help him.Antoine G.
The personnal is doing a great job.but they were only two on a rushing day of moving in MontrÃ©al. I had my trailer 1 hour later than my rÃ©servation and i was there 45 minutes before. .Michel B.
Customer did not leave a comment.michael C.
The only issue was that I was given the keys to the wrong truck which delayed when I was able to actually leave the lot but I wasn't able to extend my time.ANNINALOUISE D.
I booked my truck 5 weeks in advance to ensure I had a guaranteed booking at 9am on May 1st. On Friday, April 30th, U-Haul called me to advise that I wouldn't be able to get my truck as planned because there was "a glitch in the system and my truck was double booked". I was obviously upset because I had took the time to plan ahead, reserved a guaranteed truck, and immobilized several people to help me out at that specific time. She offered me options but none of it was possible. She eventually called me back to say "it was fixed" and I could have my truck as originally planned. I had quite a bit of anxiety in that moment...all for nothing. I tried on April 30th to do the online check in for my truck with the link that I received in a text message and it didn't work. Finally, on moving day, May 1st, I arrived at the U-Haul and waited over an hour in line (some parts outside in the cold) to get the keys for my rental truck. The gentleman who helped me was very kind but explained that they were understaffed. He advised that I had to bring the truck back as scheduled at 1300. I told him I would do my best but that he had to understand that because of the delay U-haul caused, I would do my best because I had just lost an hour of my reservation waiting in line. I drove out of the lot at 1030 that same morning (after the inspection of the truck). I've worked with U-Haul many many times in the past and have never run into so many issues. I've quite disappointed in my service and how the whole experience went. Regrettably, I will not be using U-Haul for my moving needs in the future because of this. Instead, I will hire professional movers from now on.Richard L.
90 minute wait to get trailerMadeleine M.
Very friendly staff. Very well equipped store.Morrie W.
Excellent customer service at UHaul on st-Anne-de-Bellevue in Montreal QuebecALEX P.
Customer did not leave a comment.Jung Won Y.
Absolutely terrible and dishonest experience! I rented a Van for a small move (11 kms).Returned it 3 hours early. When I dropped off the keys I wanted to wait for an employee to inspect the Van to see if it was ok. I asked twice to wait to get a confirmation but the employee pressured me to leave saying (twice) that everything is ok. Then I was charged an extra $25 on my credit card for gas. The bar on the where I left it. I wanted to get a confirmation of this but was pressured to leave. I drove 11 kms! And the gas was where I was asked to fill it to.PIERRE G.
Customer did not leave a comment.Steven D.
Je suis trÃ¨s satisfait. Le personnel a Ã©tÃ© vraiment trÃ¨s bien, mais visiblement il manquait d'employÃ©s. Vos services en franÃ§ais en ligne ( ce sondage) sont dÃ©cevants. J'aurais aimÃ© le recevoir dans ma langue.Denis B.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.STEPHANE YVES S.
This is a complaint and will follow-up with the complaint department. It is in relation to your on-board placement of upright dolly and blankets and tag system in the trucks. I was charged $7 extra for the upright dolly I did not used apparently because the tag was removed. I specifically rented a flat dolly because the upright was of no use to me but we are told "it comes with the truck". I did not ask for the upright dolly and blankets but are in the truck regardless. We did not touch, use or remove the tag from the upright dolly and am asking the about charged and all taxes be returned to me. I was asked for "proof" and if needed, I can send testimony of all who worked with me in the truck that he dolly was never used. My reservation # is 92872644. Sunday April 25th 12:00 noon. Thank you -James DouglasJames D.
60 minutes (once I was with the Uhaul agent) to pick-up a trailer when I reserved and checked in online is outrageous. The trailer I reserved (5x8) was not available, they did accomodate me with another larger trailer, however, Uhaul refused to honor the reservation Guarantee.Graham B C.
Customer did not leave a comment.Roger A.
Customer did not leave a comment.Bahareh G.
J'ai eu de bons conseils et de l'aide lors de la prise du matÃ©riel et le retour Ã Ã©tÃ© super rapide et efficace. Merci!Patricia L.
Reservation was useless, system was offline, couldn't get the rental in time. Had to fetch cash to rent, coz CC terminal was dysfunctional, but was not informed beforehand of this situation. Very frustrating when day is planned long time in advance. The clerks were doing their best, but unable to function with their platformMathieu B.
Customer did not leave a comment.Francois-Xavier M.
Customer did not leave a comment.Celine P.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.miroslaw C.
I rented a truck and i made a mistake i didn't took the insurance and i broke the window glass and when i came back to them . The lady on the desk she helped me out i pay for the damages .she was nice and they didn't overcharged me.Xx J.
Black dude refused to speak a single word of English and kept speaking in French after I told him I don't speak French. Rude for no reason.X S.
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...Mathieu D. | First Impressions
The previous person who rented the truck brought it back late and therefore the crew couldn't clean it as I needed it right awayAndre L.
I was verbally attacked by two employees after asking if what they were doing was procedure. Even the manager lady came out of nowhere to attack me. When returning later another employee voiced his own opinion deeming it unacceptable. This comment will probably flyover your head at head office but there's no room for racism in 2021. Its either your establishment ends up on the news or you hire some people who can respect other in time of stress.Donnelle T.
I had to wait 10 minutes to get a key for the truck after doing a mobile check in. Keys should be easier to access for mobile check in. Thank you.James T.
Customer did not leave a comment.St Denis Church C.
Customer did not leave a comment.richard a M.
very nice serviceLINDA L.
L accÃ¨s par vÃ©lo est difficileJOSEE B.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.SHIMIN C.
Customer did not leave a comment.Giovanni A.
Customer did not leave a comment.Nelson M.
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)Lillian K. | First Impressions
Customer did not leave a comment.maryse r. | First Impressions
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.Andrea R. | Online Move In
Customer did not leave a comment.ARLEN G. | Overall Experience
Customer did not leave a comment.94140258 Q. | Overall Experience
Customer did not leave a comment.Inge B. | First Impressions
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.Ryan H. | Overall Experience
Great service great helpful staffLESLIE C. | Overall Experience
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.Chandra D. | Overall Experience
ExcellentPATRICIA S. | Overall Experience
Very satisfied-and courtepus and helpful personnelGuy F. | Overall Experience
Highly recommendedCarolina D. | Overall Experience
Thank you for your wonderful service!LINDA S. | Reservation
Excellent service from the managerCharles D. | Reservation
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