Customer Reviews for U-Haul de Montréal-Nord - déménagement

Rating:

4.0

Débris dans la remorque dû à des sans abris qui couchent la nuit dans la remorque Personnel très bon et efficace mais pas assez de staff Un seul employé qui fait presque tout!

Rating:

1.0

Dented truck Unavailable employees Not welcoming behaviour They never answer the phone

Rating:

1.0

the vehicle had opened packets of wet blankets. I hope I am not charged for those, and if you try to I will cancel the charges as fraud. Additionally, I am allergic to smoke, and the truck REEKED of old cigarette smoke. But that was not the worst of it in any way. Also I booked the u-haul for 2 days. I was told during the booking process that an agent would call to confirm the extra time. They called, told me to go to the Pie IX location because they had the availability. cool great. So imagine my surprise when I got a frantic call on Sunday at 11am that I was an hour late to return the truck... that I still had booked for an additional 24 hours. Turns out that the contract that was only presented to me in French, and by an agent that refused to speak to me in English or pass me off to a coworker that could speak English if that was a limitation failed to inform me that the 2 days was not available. So... I was fucked for my entire last day of my move, and what should have been easy took hours longer as I had to STRAP MY PROPERTY TO THE ROOF OF MY CAR JUST TO GET IT DONE. Its great that according to the records that the agent informed me that 2 days was not possible but they DID NOT AND LIED. If they had told me... that even by switching pickup locations I would still not have had the second day available I would have found another company to rent from. But by hiding this information, not informing me of the fact when I picked up the vehicle they caused me huge extra time, and expense. I have used U-Haul many times in the past and I have to date NEVER had this bad of an experience. I now have to deal with the cost of having to take an extra day off work due to the delays this caused, plus extra cost to my previous house so we can take an extra day to move. This was the WORST experience I have had renting any vehicle ever. I will never use that location ever again, and I am very tempted to never trust U-Haul again.

Rating:

1.0

Low prices

Rating:

1.0

I didn't got what i wanted plus i have to stay 2hours and half before to go, when my handicapp dad go bacl with the traileur and retake the deposit 6$ they make him wait standing despite he was suffering, not even offering him a chair for the waiting time.

Rating:

2.0

The wait time was very long. I initially rented a truck close to my house, it was cancelled which at the end caused me to drive more and waste my time. Globally the experience hasn’t been great.

Rating:

1.0

Gas meter wasn’t what was indicated on the sheet but didn’t ask me to prove it so it was ok. It took 1 hour to drop off.

Rating:

5.0

Amazing with the app. No line up or waiting.

Rating:

1.0

Before I even picked up my vehicle, Uhaul tried to change my pickup location because they did not have the truck I booked at the location I selected. We decided to take a larger truck at the same price since we had selected a hotel nearby to stay the night before. Location is supposed to open at 7am. Staff arrived at 8:15am. There were 4 of us waiting for our vehicles, outside in the snow, and freezing rain. My pick up was over an hour delayed which made me late for other commitments. At least the staff member was very gracious in trying to speak English, since I do not speak French. My drop off location was changed after I was on the road to a location over 40 minutes from where I live. How was I supposed to get home? So much for having a signed contract! My original drop off location (Leamington-Erie St) said they had no room for my truck, and refused to take possession. Also, claimed they "are not a real Uhaul location".

Rating:

3.0

Les temps d’attente pour le prise du véhicule était trop long, j’avais rendez-vous à 9h et je suis sorti vers 10h, en peu trop long pour moi.. après ça le service client était parfait.

Rating:

1.0

i reserved the trailer. when i was there to rent it half light was working. i mist my day because they are not unit i h=need to go peek up the stoff i have to go get. when the trailer come back it should be vérify before you rent it again

Rating:

1.0

It took more than 30 minutes for someone to talk to us and rhe trailer we rented was damaged.

Rating:

1.0

Le criss de sans dessin qui a mal attacher le trailer sur mon truc qui mange dla marde. Jai perdu le trailer sur henri bourassa parce que ill la jamais barrer sur la boule mais une chance que les chaine etais dessus comme la le trailer a pu me rentrer dans le cul 5 fois. Mon truck a pour 3000$ de domage pi se criss de cave la me riait dans face quand je lui est dit

Rating:

4.0

I think someone was missing on that day and it kind of put everybody behind their schedule. Always great service by the staff nonetheless

Rating:

1.0

J’ai été chargé pour du kilométrage qui était inclus dans ma location, pire service, c’etait la dernière fois que j’utilisais votre service

Rating:

5.0

Good 👍🏻

Rating:

3.0

I went in same time for a Curt 56370 custom 4 flat wiring connector and ALL INVENTORY was in the back store (garage). For a walk in customer, those items are not advertised. I have to go by myself and discovered them some hanging on hinges and others in mess-up box and all of them very dirty/dusty. Worst thing is there’s a lot if empty hooks on main in-front floor, that shows an empty store.

Rating:

4.0

Il y avait des sous-vêtements usagés dans la boite du camion.

Rating:

4.0

The staff are great. I reserved a 4' X 7' trailer to deliver a 42'' X 44'' pallet. I was shown a trailer with clear markings on it displaying 4' X 7' in two areas. As i looked carefully, the trailer seemed narrower than 48''. I asked the staff if it was 48'' wide since i needed to transport a pallet. I was assured that the markings were accurate. I did not have a measuring tape with me. I pinned the trailer and left. I soon realized as I tried to put pallet in that indeed the trailer was 38''. I had to return and exchange the trailer, with an upgrade surcharge. The problem was not the employees at this location but that someone in the Maritimes (where trailer was plated) had made a mistake when installing the dimension stickers.

Rating:

4.0

Too expensive

Rating:

1.0

Employees should be more helpful towards their customers.

Rating:

3.0

Les employés ne sont pas courtois. Il serait mieux de les faire suivre une formation sur le service à la clientèle.

Rating:

5.0

Bien

Rating:

4.0

un meilleur service client.

Rating:

5.0

My issue is not with this location...its what got me here. I had a 7am reservation at the Uhaul on Cremazie mtl. I got to the appointement did the check in and all with my info and they noticed they didnt have a car transporter trailer..... so they scrambled to find me one.... Luckily it was only a small detour but my main issue was I expectèd to leave at the latest 7:45Am from Cremazie and left the the Pie IX location well past 9:15Am. Plus the additional 10min detour and km I had to add on my Uhaul pick up rental. I had a 11h drive to that delayed my entire trip. Please contact me for more information tospiros@hotmail.com 5148302322.

Rating:

1.0

I rented my truck for 9AM. I arrived at 9AM and had to wait for 45 minutes in line before I could have my truck. Alll the customers in the store were in the same situation. When I droped my truck at the end of the day at the other location in Laplaine, they didin't have the information of the truck in there system. Very poor srrvice.

Rating:

1.0

Change employees for people who actually want to accommodate and somewhat serve their customers.

Rating:

1.0

Possibly the worst customer service experience I’ve had on the past five years. Rude, incompréhensive and disrespectful.

Rating:

1.0

I was completely misinformed about additional charges for dropping off the truck at different location and was unfairly charged for it. I also received unsupportive, and even rude at times, customer service from main office when I tried calling to follow up!

Rating:

3.0

The location is difficult to get to. I returned the vehicle after hours and the parking lot was so completely full and the entrance so blocked, there almost wasn't any space for me to park/drop off the vehicle. I almost had to leave the vehicle on the sidewalk.

Rating:

2.0

L'attente etait interminable. Les employés étaient confus. Tout était long. Les clients étaient impatients. Heureusement le camion était propre.

Rating:

4.0

What I donʼt understand is why when I rented end of July didnʼt cost the same rate when I rented this past weekend. Same time same mileage end of July cost was approx $93.00 had less covers this weekend and invoice came to $103

Rating:

1.0

horrible service. i was given a truck parked in an impossibly tight space, with the wrong fuel level indicated on the contract. at multiple times when i required assistance, both picking up and returning the truck, employees were on their private phone. renting a u-haul truck is rarely a pleasant experience, but this time really set a new low.

Rating:

2.0

Service was really slow. Only 1 employee on weekend?! Truck qas due for maintenance for airbag check and tire pressure. Not really happy about my experience.

Rating:

1.0

Trailer was not clean and service was very slow and payed for a 24h rental which they wanted me to bring it back before 6pm. I rented the trailer October 10 2025. At 1:00pm and they asked me to bring it back for 6:00pm the same day. Never again 👎

Rating:

5.0

Everything Ok

Rating:

1.0

I reserved a 15-footer, and the same day they told me they couldn't find a 15-footer, so I'd have a 10-footer. I had to make two round trips instead of one, and I had to sell two pieces of furniture that didn't fit in the 10-footer. Very disappointed. No compensation.

Rating:

4.0

when I left the uhaul pick up centre they forgot to properly close the back of the Uhaul trailer and while I was driving down the highway the door suddenly opened up into traffic.

Rating:

1.0

The worst customer service ever. The guy at the desk was watching a movie on his cell phone. Make me feel like il was diisturbing him. Hé evenn did not stop to watch his movie. No hi and by...

Rating:

1.0

Vos travailleurs ne prenent pas le temps d’exliquer la procedure comme il se doit aux client. Ils font le travail baclé pour se debarasser des gens

Rating:

2.0

La personne qui m'a assisté lorsqu'il a demandé des services est arrogante et n'a pas de courtoisie pour traiter les clients et était la personne qui a reçu le camion discriminatoire. Ils devraient mettre des gens qui savent bien traiter les clients

Rating:

4.0

I dropped off truck without the need to interact with personnel. I used the app

Rating:

5.0

C'était super! Les employés sont vraiment gentils.

Rating:

5.0

Very bad customer service.

Rating:

1.0

B

Rating:

5.0

Super professional and essy !!!

Rating:

1.0

The truck didn't have AC, and we found bugs in the blankets.

Rating:

3.0

I dropped off the truck after hours so I cannot answer these questions

Rating:

3.0

Location: Difficile d'en sortir, beaucoup de trafic même le dimanche. Peu d'endroits pour stationner le temps d'aller chercher le camion. Employés courtois et serviables. Toutefois, il nous a fallu près d'une heure pour récupérer le camion car ça prend beaucoup de temps pour attendre en ligne et remplir la paperasse même si on avait déjà réservé. Comme à chaque fois, bug avec l'application. Près de 30 min perdues à faire le check Up. Il est impossible de télécharger une photo de l'odomètre si le km n'est pas le bon. L'application dit que nous avons dépassé le nombre de photos permises alors impossible de finaliser le check Up.

Rating:

1.0

very bad customer service,not respecting the line-up of waiting clients,only one employee that does everything. Lack of respect and not able to serve with a good customer service. All customers this day,seem to agree.

Rating:

2.0

Service exécrable

Rating:

4.0

Le chariot pour les électroménagers n'était pas en bon etat. On a abîmé la secheuse à cause de sa

Rating:

1.0

Not enough parking, Bad location , acces, slow service

Rating:

2.0

i arrived 30 minutes before pickup, and it took two hours to complete the transaction. It was a Friday, the place was buys, buys, busy and there were two staff on duty. The trailer I was first matched up with did not have a working left side tail light. I cleaned up the connections myself, scrounged a separate connection cord for the lights to no avail. When I was able to attract the attention of the person I was working with, he directed me to a second trailer. This trailer was inaccessible by my tow vehicle, so I had to maneuver it out, by hand, by myself to a spot where i could access it. This trailer was fine. and the rest of the rental was fine. Two things. The gentleman I worked with was very helpful to the limits he was able, as he juggled an impossible work load. Kudos to him.The other gentleman, wearing the UHaul shirt emblazoned with the word 'Manager' left at 5. Why on a busy Friday this would be so, is a question someone should be asking. UHaul as a company provides a needed service that millions use. The equipment is generally fine. The weak points to the system are the web-based pre-registration system, which is a crock and always duplicated on arrival, and the service levels at your main terminals, such as this one. Which beyond the skill and willingness of the staff on duty, rates a dismal F due to the fact that there was no way they could service the pickups and dropoffs that were happening.

Rating:

1.0

I made a reservation, when I went to get the car they told me they overbooked it and they didn`t have the car. I asked if there would be another branch with the car available and they made a reservation for the other place 45 minutes later. When I arrived at the other branch they told me they didn`t have the car as well. However they managed to do a third reservation that worked. I started moving a 13:00 instead of 10:00 because of all the delays and could not move everything. Now I have a sofa in a property I can not access and I`m trying to see with the landlord how can I pick it up. No professionalism whatsoever, worse company I`ve seen in my life.

Rating:

1.0

Customer service is too poor, very unefficient, the waiting line is always long. I waited more than one and a half hour to get the key, even though I already finished the rental process on the application

Rating:

3.0

Lines up in the middle of the area where cars need to pass to return their equipment!

Rating:

4.0

RAS