Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

Rating:

5.0

Very good service I am so happy with this gentleman I don’t remember his name. Thank you for his service 10/10 very patience good explication

Rating:

3.0

Long waiting Time on line. Only one employée at the counter.

Rating:

5.0

On dolly the ratchet could be oiled,and when I ask the service he gave me a oil spray ! Perfect!!

Rating:

2.0

Was hung up on 3 times to make a reservation and when it came time to pick up the trailer it was not at the pickup center on Mance street but somewhere in St. Hubert! The gentleman at the counter was very professional and I finished by renting a smaller closed trailer. Had to rent it for two days to compensate for the smaller size!

Rating:

3.0

Le service à cette succursale est toujours trop long. Un seul gars à la réception pour prendre nos infos.

Rating:

4.0

Service was extremely slow as it was very busy but not enough staff to accommodate the clientele.

Rating:

5.0

Personnel très compétent, service rapide.

Rating:

3.0

J'ai loue un camion a 8:00h le matin et je l'ai retourne a 18:30h la meme journee et on m'a facture 2 jours de location pretextant que je l'avais retourne apres la fermeture des bureaux sans que personne ne m'en ait averti d'avance. je considere qu'une journee est de 24 heures, pas de 8 heures.

Rating:

1.0

Truck was not clean, gear shifter hard to use, they charged me extra for gaz, even though i filled truck over required at return, you should look over this location operation, a lot of people complain about over charging fees.

Rating:

4.0

Il devrait y avoir des espaces dédiées pour stationner nos véhicules dans la cours le matin.

Rating:

1.0

Les vendeurs en magasin m’ont très mal parlé et ont essayé de me forcer par 2 fois à devoir prendre une assurance au montant de 19$ pour ma fourgonnette en justifiant leur demande par le fait de dire que les véhicules n’appartenaient pas à la compagnie (mais à un fournisseur américain) et que si je ne prenais pas l’assurance ils ne me donneraient pas le véhicule. Finalement, grâce à l’application mobile, j’ai pu finaliser ma réservation et louer le véhicule. Le fait de dire que l’assurance est obligatoire est une information mensongère pouvant être qualifiée de vente frauduleuse. Il serait plus professionnel de dire aux clients la vérité et stipulant que toute assurance est facultative dans un contrat de location.

Rating:

1.0

Les vendeurs en magasin m’ont très mal parlé et ont essayé de me forcer par 2 fois à devoir prendre une assurance au montant de 19$ pour ma fourgonnette en justifiant leur demande par le fait de dire que les véhicules n’appartenaient pas à la compagnie (mais à un fournisseur américain) et que si je ne prenais pas l’assurance ils ne me donneraient pas le véhicule. Finalement, grâce à l’application mobile, j’ai pu finaliser ma réservation et louer le véhicule. Le fait de dire que l’assurance est obligatoire est une information mensongère pouvant être qualifiée de vente frauduleuse. Il serait plus professionnel de dire aux clients la vérité et stipulant que toute assurance est facultative dans un contrat de location.

Rating:

4.0

Svp avisez vos clients qu’il n’y a pas de place de stationnement et leur recommandé de ne pas laisser leurs voitures.

Rating:

2.0

Aucun parking disponible, il fallait que je me park dans une rue 120 minutes File d’attente infinie Le camion était tellement désuet, il siphonnait le gaz, j’ai payé 15$ de gaz pour 13 km parcourus, c’est insensé. L’application pour mettre les photos ne fonctionnait pas, j’ai perdu beaucoup de temps à essayer de mettre les photos pour finalement me faire dire que je peux les garder dans mon téléphone et c’est ok.

Rating:

5.0

Nothing. Everything was amazing and perfect.

Rating:

1.0

The parking was almost empty, but they asked me to park in the streets, so i had to walk a few minutes to get there.Then walk a few minute again to get back to my car to go get my trailer. First time they ask me this. Quite annoying and time wasting, in addition to always wait like 15min+ before getting served

Rating:

1.0

Customer service was rude. No explanation was given. We paid 5$ extra to get blankets. It is not mentionned anywhere that we need to fold the blankets prior to returning the truck. The agent did not gove us this information either. An extra 20$ was charged for the blankets not being folded. This is ridiculous. We want a refund.

Rating:

3.0

Lack of parking space Despite online reservation procédures where a bit long

Rating:

1.0

Lors du retour de location, on m'a fait balayer des débris de verre dans le camion sous menace d'avoir à payer 40$ de frais alors que je n'ai même pas transporté de verre. Votre employé a prétexté qu'il lavait son camion chaque matin et que c'était de ma faute s’il y avait du verre dans le camion. Pour ne pas avoir à payer, j'ai nettoyé le camion. Mais je me suis bien promis de ne plus faire affaire avec votre entreprise. La parole du client de compte-pas chez vous?

Rating:

1.0

Camion coule. On remet le gaz et on nous charge des frais même si on a remis le gaz au 1/4.

Rating:

1.0

The manager at this location added 45 km that i did not do. They insisted that they sent me by text a picture ok the km on the truck on the day of the rental. That was an outright lie. They had no proof of the km on the truck prior to my departure. They tried to add on that extra charge. I will never rent a U-Haul again and i will warn others of the overcharge U-Haul tries to tack on

Rating:

3.0

If i book a truck at 9h00, I should be ready to leave at 9h15 at the latest not at 10h00.

Rating:

2.0

1 hre d'attente en ayant une reservation

Rating:

3.0

Problème de stationnement pour ceux qui veulent récupérer leur location

Rating:

3.0

I waited 1h16 to have my truck

Rating:

5.0

i needed a quote before making the contract but your system did not give an accurate amount 3 different times.your system is way outdated.but the staff there is amazing.

Rating:

4.0

Refunds are difficult to obtain; employees cannot perform that operation, and consequently, the issue returns and is not always resolved immediately.

Rating:

2.0

j'ai attendu 1 heure 45 minutes en ligne pour avoir mon camion qui était réservé

Rating:

3.0

The only frustrating thing is logging in all the information beforehand and showing up and realizing we must still do the hour and half lineup. You should be transparent about the experience and not have the option the simply pay and ride.

Rating:

1.0

It took more than one hour to obtain the keys of the van I rented online even if I filles the check in using U-Haul’s application. The guy at the counter was on his phone during all the time he was treating my reservation. Very disappointing service.

Rating:

3.0

L’attente pour la prise en charge (plus d’une heure en file!) est inacceptable. Le reste de la location s’est bien déroulé.

Rating:

1.0

Took 1h45 min to get my trailer. Its more than late.

Rating:

1.0

Worst experience ever. I was told the day before my moving that there was no trucks near me for my moving. I had to tell my friends to take a truck to me and cost me a lot more gas then expected (200$ more) which Uhaul never wanted to pay me for. Once I came to put my stock in the locker, the locker conditions were horrible. Rust and holes everywhere. So much that I need two people to access my locker else I cannot open or close it. On top of that there was broken glass and concret blocks in front of it that made it almost impossible for us to put my appliances in. My friends almost cut themselves and broke their backs trying to get around this mess. DO NOT TAKE UHAUL.

Rating:

5.0

Quicker line up

Rating:

5.0

Perfect communication , good services in the office and outside !

Rating:

4.0

All was good finally!

Rating:

2.0

I booked a trailer online at this branch. It's not the first time. I was quoted a price for a 24-hour rental. However, once I arrived, I was told that the confirmed rate was no longer valid and that I would have to pay for a second day if I didn't return the trailer by 8 PM that same day. So, I ended up having to pay for a second day. I don't think it's honest for a company not to honor the agreed-upon price. It's frustrating that the branch doesn't respect the price agreed upon at the time of booking. It's not just about money, it's a matter of principle. If prices and conditions vary depending on the time of year, your booking system should reflect this and not force the customer to accept a different price once they arrive at the branch. As a regular customer, I found this unacceptable. Envoyer des commentaires

Rating:

5.0

Excellent people, lousy application that reserved my equipment in a different place even though I did reserve it at St-Hubert, my equipment was reserved in Lachine....no wonder you just got a 2.2 rating...even the employee told me not to use the app but to call to reserve. Unfortunately they don't answer the phone when they are serving customers...which means those days the only way to reserve is to go physically at the store to do the reservation...in 2026, really?

Rating:

5.0

Rien a signaler

Rating:

1.0

I called to ask if they were space for parking my car, they said yes. When I arrived there, there was no space. when asked where i could park my car they said in rue la grande allée, they said i will not have a ticket, when I came back I had a parking ticket, This is terrible, + i had rent a mini van, and they said I need two identification card, that was the first time they asled for two, i had to change for a 10' truck, that cost me way more in gaz.

Rating:

1.0

Mauvais services à la clientèle. Les employés donnent des informations contradictoires au client.

Rating:

5.0

Communicate on the way to self register for people to gain time on site

Rating:

5.0

sI J'AI À LOUER UN CAMION, MEME SI JE VIENS DE lAVAL, C'EST CHEZ VOUS À ST-HUBERT QUE JE VAIS LE LOUER

Rating:

5.0

Roi Soleil a été d’une aide incroyable face à une problématique de kilométrage, respectueux et activement à la recherche d’une solution.

Rating:

5.0

Very efficient and cost effective way to rent e truck. Website easy to use, personnel helpful.

Rating:

1.0

Worst experience ever. Would absolutly not recommend.

Rating:

3.0

Give better pricing options based on travel. I did not like the surprise of 0sying much more for extra km

Rating:

1.0

The service inside was very slow. Even if I said that I have an urgent appointment, they took their time and it took me more than 30 minutes to pick-up a trailer that I already reserve. When I go outside to get the trailer... samething... It take me 10 to 15 minutes before I get served. I miss my appointement du to the poor customer service at this location. It is the last time I go there. This is the worst location to rent something. I always appreciate U-Haul but this location don't give U-Haul a good image to the company.

Rating:

3.0

Wait times are always very long... >20 min with a reservation for a small trailer.

Rating:

5.0

If you are in the area good spot next to a pizza spite pretty okay for 15$. Easy to spot and convenient to refill de gas of the truck for drop off. Guy in the answered my question and made sure the truck was refiled.

Rating:

3.0

Parking spaces . None at all !!

Rating:

4.0

The truck was making a very loud noise, and the appliance dolly was damaged. However, the rental and the service at the counter were excellent.

Rating:

1.0

1 hour wait to get to speak to someone after reserving 6x12 trailer only to find out there were none left. Worst experience ever.

Rating:

5.0

PARFAIT

Rating:

5.0

Une parking pour les clients vraiment c’est très important par ce que à 20mn pour venir prendre un camion on donne un ticket 🎟️

Rating:

5.0

The car smelled bad but and i had a hard time with the app but appart from that, great service

Rating:

1.0

We rented a truck to store furniture for a week, and when we arrived to bring the furniture into the house, we noticed water had leaked inside the truck, damaging some of the furniture, including a mattress. I'm not very happy.

Rating:

1.0

The equipment was fine, no issue with it. But at time of rental, the staff member i was dealing with refused to let me decline the optional insurance (the CDW). He use all sort of excuse. "You can't refuse for the Cargo Van because U-Haul don't own them, the dealership make the rules". I say I could refuse online : "It's different in Quebec, U-Haul is currently updating the app", etc... He would not let me have the vehicle without accepting and I didn't have the time to argue even if I knew he was lying... I already rent here in the past and it's the first time I have a bad experience

Rating:

3.0

First of all Falls advertising in store I was robbed on my invoice Never again will I go to your store Finally I would appreciate a call from the boss In St Hubert Thanks in advance ..

Rating:

5.0

The parking.

Rating:

2.0

Staff was courteous, but several issues affected my experience: the final bill was higher than the quote with no clear explanation. The truck had a burned-out headlight (flagged by another customer), a tire at 33 PSI instead of 80, and a tire pressure warning that persisted after reinflating. Fuel consumption was also abnormal — roughly 30L for 50km — suggesting a mechanical issue. The vehicle should not have been rented out in this condition.

Rating:

3.0

J’ai demandé un 10 pieds et il m’ont donné un 15 pieds finalement au prix du 10 pieds, mais niveau consommation d’essence j’écope tout de même du fait que le 15 pied consomme plus donc en essence cela me revient beaucoup plus cher que si j’avais eu le 10 pieds tel que demandé. Les 2 agents du service de location ne pouvaient rien faire et je dois appeler moi même le service de comptabilité.

Rating:

1.0

I arrive there and my reservation was not available. After they propose to me an alternatives more expensive. I told them that on your site, it say the you pay us 50$ if our reservation is not available and he answer that is not true, wtf?? So I pay extra to have another trailer that fit my need but that trailer had the 12v connecter broken and told me it was my car. I show them the connecter that the wire was all strip and broken. Then they gave me another trailer. All that took 1hour and i was late for my pickup.

Rating:

4.0

Employees seemed to know what they were doing and explained the rental process well. I booked a truck online and went to the pick-up location. This location does seem understaffed, which was confirmed by the "we're hiring" sign. Would have been nice if the extra items I reserved (dolly and blankets) were already in the truck I reserved, but I had to load them myself. No big deal, but it would have been a nice touch. Thank you.

Rating:

5.0

L’intérieur du camion était sale, on a dû perdre 30 minutes à nettoyer et balayer avant de mettre le stock de déménagement

Rating:

2.0

I already explaned

Rating:

1.0

lazy service lead to major error with false identity..

Rating:

4.0

My issue was that they did not accept my drivers license. The plastic one was expired, I had an official temporary one made of paper to be used with the expired one while waiting to get the now one by the mail. My wife had to drive.

Rating:

5.0

Le bâtiment est vieux et a besoin d'amour, pas d'ascenseur, le doc de réception est très mal positionner... pas de stationnement pour les voitures. Très décevant comme expérience, mais je tiens quand même à mentionner que la dame qui m'a servi hier et qui a fermé mon unité m'a donné un service à la clientèle exceptionnelle, elle a bien ciblé mon besoin et a répondu a mes attentes a 100%. Vous avez du bons personnels, mais les fonctionnalités de l'espace laisse grandement à désirer.

Rating:

5.0

L’un des meilleurs avec qui j’ai fait affaire, equipe serviable et gros point au gerant

Rating:

5.0

Personnel impeccable

Rating:

5.0

Très satisfaite de mes 4 ans et 4 mois d'entreposage chez U-Haul . C'est sécuritaire et facile d'y accéder étant à l'extérieur . Le seul problème rencontré est de l'eau qui a pénétré par le coin arrière du local . Plusieurs boîtes étaient détrempées ainsi que le contenu . Pour le reste tout a été parfait . Merci à toute l'équipe .

Rating:

5.0

On a tenté à 3 reprises de prendre le montant de la mensualité sur ma carte alors que j’avais vidé mon entrepôt et j’avais avisé au comptoir que je fermais le compte.

Rating:

5.0

Marie Lou est super merci à elle entre autres toute l’équipe

Rating:

5.0

Les interactions avec le personnel ont ete tres cooperantes/accomodantes. Et tout etait fait pour rendre cet experience des plus apprecie! Merci pour tout!

Rating:

5.0

Le représentant sur place de jour et il était aussi là samedi le 13 septembre heure du dîner est vraiment gentil. À trois reprises il m'a servi et son service est impeccable !! Je ne connais pas son nom!

Rating:

3.0

My locker was blocked no access. Trucks in front of it so had to take a few days to load my stuff.

Rating:

5.0

Il y a eu des infiltrations d’eau et certains items étaient abîmés par l’eau.

Rating:

5.0

Excellent service!

Rating:

3.0

Les espaces d'entreposage au 1er étage mériteraient un nettoyage. J'avais réservé un entrepôt à l'extérieur pour que mon camion soit plus simple à vider, mais aucun de ces espaces n'était disponible parce qu'ils sont en rénovation. Il serait judicieux de le mentionner sur le site internet lors de la réservation. Ce fut contrariant avec les gros objets que j'avais à entreproser.

Rating:

3.0

La porte de mon unité était brisé on m’avait promis de l’arranger pendant le premier mois de mon contrat et ca n’a jamais été fait

Rating:

5.0

Voir que suite a l'abandon de mon entreposage le montant total récolterons dépasse pas170$.... Une vrai gang de rat !!!! J'avais plutôt plus élever que 5000 et jen suis a un montant evaluable au sens seconde mains

Rating:

5.0

Un seul et unique bémol , c'est l'entretien du stationnement qui hier était médiocre , je sais bien que nous sommes en hiver mais étant juchée sur un monticule , votre succursale devrait être particulièrement contrôlée niveau sel déglaçant pour éviter un accident .

Rating:

2.0

I had unit 1035. I went to my locker 7 times to retrieve my belongings. I was only able to access it twice and only because I made it there before 7pm where I could ask the staff to move the vehicles parked in front of it. Most visits I had a 6inch clearance from my locker to the truck box parked beside it. 200$/month with no access. Why sell something that cannot be accessed according to the contract?

Rating:

4.0

La seul chose négative que je pourrais dire sur cette endroit s'est pour le stockage au 2ème étage le fais qu'il n'y ai pas de monte charge rend le tout moins attrayant

Rating:

5.0

Incredibly helpful and welcoming team in your office.

Rating:

5.0

Im very please to doing tning with you

Rating:

5.0

All the staff ready to help us.Security and clean storages.Thanks.

Rating:

2.0

- The light inside the container didn't work so we had to provide our own lighting. - A truck was left in the parking lot near the closing time (7pm) and we had to ask a clerk to move the truck so we can get out. It took a while for him to understand - When we moved out of the container a month later, a lot of the stuff was soaking wet, so i'm guessing there were leaks in the roof or elsewhere - Even though I had reserved the container of the 5th of the month, It was renewed on the 1st of the following month and I had scheduled the move out for the 2nd. So I end up paying for two months even though I only used one and it seems they are not refunding the cost pro-rated so i'm screwed.

Rating:

1.0

On est pas capable de payer en ligne et pas capable de rejoindre par téléphone

Rating:

5.0

All staff members very friendly, ready fir help us. Thank you very much

Rating:

1.0

I had 2 mattresses chewed by mice There were cockroaches.. I never thought this would happen with uhaul

Rating:

5.0

CES PLUTOT 10 GALAXIE D'ÉTOILE / EXTREMEMENT SYNPATIQUE ET PROPRE MERCI

Rating:

3.0

l'accès au sous sol n'est pas facile, n'a pas d'ascenseur ou monté charge ,juste des escaliers ce qui n'est pas facile et pas bien pour site d'entreposage d'objets. je ne reviendrai plus dans ca uhaul

Rating:

1.0

I was over charged a months rent and not reimbursed. It was impossible to get in contact with the U Haul location after trying for 2 months. U Haul tried to overcharge me again and then I was finally removed as a tenant but have not been paid back the rent I was wrongfully charged.

Rating:

5.0

Manager geraldine is very helpful.

Rating:

1.0

U Haul Tachereau Greenfield park Staff is so rude, Sunday july the 2nd. A woman working there is so frustrated and talking to me like trash in front of my kids. Totally unprofessionnal. Does not want to deal with clients and she is not respectful at all and showing an attitude. Inacceptable

Rating:

5.0

Very good service and courtesy impeccable, keep up the good work

Rating:

1.0

Je n’ai pas accès à mon entrepôt . J’ai vidéo et photo à l’appui. Voir plainte # 4215415. Nous n’avons toujours rien résolu. J’ai contacté Uhaul à tous les numéros 1-800 Je fus en attente pendant 1h. Photo à l’appui. Veuillez me contacter au lieu d’envoyer dès évaluations. Svp demander à un gestionnaire de me contacter au lieu d’avoir à discuter avec des employés sans pouvoir décisionnels.

Rating:

1.0

J ai payé plus de 150$ par moi pendant plus de 2 ans. Mon untité etait toujours bloquer par un camion, remorque ou autre. Meme lorsque finalement j y avais acces, on me demandais de me tasser pour faire de la place. Jamais je ne pourrai recomander à personne.

Rating:

3.0

Le service à la clientèle est terrible, le personnel a une mauvaise attitude et on dirait qu'il ne veut pas travailler. J'y suis allé plusieurs fois pour louer des camions et ils ont toujours une mauvaise attitude.

Rating:

5.0

Thank you

Rating:

1.0

Compagnie de broche à foin.

Rating:

1.0

Pas de monté charge, l’es camion sont garé d’évent la porte de garage impose de sortir des meuble , vraiment très dessus de ce bâtiment

Rating:

1.0

Got a rep with attitude cause she could understand that I came in last month to fix a double payment on one of my two lockers that I wanted to pay both for the month a head. Thing is there was a glitch on there own website when I got to pay the second locker it prepaid the same one again! Could undo it and had to waste a couple of hours to drive to, wait and explain everything to the clerk at the counter that she had to remove the late fees do to all this nonsense! Back to square one a month later, Secondly, at first visit my wife found mousetraps on second floor hallways that made us second guess storing all of our valuable belongings here. Now yesterday we installed mousetraps and not 24hrs later we caught one in our locker on the second floor!! Manager gave me one month free on one locker but let’s get real here if we get mouse crap 💩 all over, my two 3500$ leather sofas and 1000$ mattresses get mouse wholes all over it’s not a one 206$ free month that will cover anything!! Should look elsewhere for storage!! Install LED lighting in lockers, it’s pitch dark! Garage door access impossible to back a trailer flush to, with there parking lot layout and multiple levels make moving furniture and appliances difficult even on the first floor! Second floor accessibility by stairs only!

Rating:

3.0

Avoir access a lentrepot 24/7 versus accessibilité a lentrenpot est a travailler. Les 2 stationnements proche de la porte garage, selon moi, devriat etre liberer afin de pouvoir facilité au changement et dechargement du camion.

Rating:

1.0

Pendant 2 ans que jai eu un entrepot jai eu juste des probleme donc je ne recommande vraiment pas et plus jamais je vais faire affaire avec vous

Rating:

1.0

L’entreposage était sale, humide et sentait la moisissure. Était également délabré. Ne recommande pas du tout

Rating:

5.0

J’ai été très satisfait de mon expérience avec U-Haul. Cela m’avait enlevé un grand souci et m’a donné le temps de prendre une décision finale.

Rating:

2.0

The date shows I left emptied the storage on April 4. This is INCORRECT. I emptied the storage unit 1077 at 2771 Rue Mance in Saint Hubert on March 11. It was a busy day that day so I did not go to the counter to confirm storage unit1077 was emptied but i did call on march 25 to confirm. I was then told I would receive a confirmation but did not and then I was sent a bill + late charges on April 3. I have called numerous times to receive this confirmation but NO ONE at The 2771 Mance location EVER ANSWERS THE PHONE. I have records of my calls on the dates outlined and even audio recordings. i am frustrated with this situation. While the facilities were fine, the management is very irresponsible and the customer service is seriously lacking. I am a good client of U-Haul but have wasted a lot of time with this negligent behavior. All I have requested for weeks now is a confirmation that the unit was emptied on time, which it was and that no further charges would be incurred.

Rating:

1.0

Le pire service client que j'ai jamais eu dans ma vie. J'ai été servi par 4 personnes différentes et le service client des 4 a été terrible.

Rating:

2.0

Service is poor. Long hold when call for service and usually did not get a response.

Rating:

5.0

Tous était bien sauf que pour le paiement il fallait ce rendre sur place pour faire le paiement je suggère de s’y nous pourrions le faire en ligne tous serait ok

Rating:

2.0

trucks were almost always blocking the access to my storage unit, ok occasion the printer didnt work and the employee made it difficult to receive a copy of my receipt by email, i had complained about trucks blocking the access to my storage unit but this complaint only seemed to make things worse as they were parking the trucks at zero distance from the unit with no room to walk. Overall, was a disappointing experience unfortunately

Rating:

5.0

Super service et super locaux, il manquerait juste un monte-charge. Merci !

Rating:

1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

Rating:

2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Rating:

3.0

Mon contrat est terminé depuis juillet et a chaque mois je dois demander un remboursement J’ai perdu au moins 6 hrs téléphone ou me rendre sur place toujours le même problème

Rating:

3.0

No elevators to bring things to the upper floors

Rating:

2.0

J'ai coché oui pour la recommandation à un ami car mes affaires étaient en sécurité mais je lui dirai quand même les points faibles de ce U-haul et il fera son choix car j'ai dû appeler tellement de fois et envoyer un courriel de ma boite de messagerie u-haul mais je n'ai pas eu de reponses. J'ai dû insister au niveau de la centeale pour avoir une reponse.

Rating:

1.0

Toutes mes choses étaient couvertes d'urine et de crottes de souris. Quand j'ai ouverts mes boîtes, il y avaient des crottes de souris en dedans. Les souris ont mangé mes meubles, chier partout dans les boîtes. Le pire c'est que lorsque j'ai trié mes choses en jetant 1/3 de mes possessions chéris dans la poubelle, et j'ai déménagé ce que j'ai gardé dans mon appartement, il y avait des souris vivant dans mes boîtes!! Donc je suis enragée et traumatisée par rapport à cela et je ne recommenderais JAMAIS cette service. ====================================================== All my things are covered in rat droppings. The rats ate through my furniture and boxes, leaving poop all through my things. I sorted through my stuff to throw out 1/3 the ruined things and most damaged stuff. When I moved my stuff out of the storage into my apartment, their were live rats inside a box!!! Do NOT rent storage in this disgusting facility.

Rating:

5.0

Merci

Rating:

1.0

Nous avons payé durent plus 1 an je recevait des lettres de non paiements et en plus quand nous sommes venus vider le locker il avait mis un cadenas spécial pour non paiement et comme réponse nous avons eu désolé pour notre erreur de plus nous étions avec nos amis pour le déménagement et la réception était fermée

Rating:

1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Rating:

1.0

Pire expérience ... Toutes mes boîtes ont été rongées par des souris (ou un autre rongeurs que je ne connaîs pas !?! ) , toutes mes boîtes ont des excrément de ces bestioles. Mon divan blanc en plume d'oie doit être jeter. On ne parle pas du service INTERMINABLE, attendre plus d'une heure en ligne pour du service... Et de plus, j'ai vidé mon local deux jours après le début du mois à payer et u-haul ne rembourse pas au les journées non-utilisées, entre vous et moi, c'est du vol ! Vous devriez faire quelque chose pour améliorer la situation car juste en ligne d'attente TOUS les gens étaient dépassés par le service médiocre. Je ne recommanderai plus jamais u-haul. < Marie-Ève

Rating:

5.0

Always be the best

Rating:

5.0

Très bien merci

Rating:

3.0

Service was good and courteous but very slow.

Rating:

2.0

Clerk could not fine my payment for the month of January. He told me I still owed payment for January for which I have the payment conformation. I emptied the locker on Jan 31 but askedme to pay Feb

Rating:

1.0

Aucunement satisfaite Je suis soulagé davoir quitté

Rating:

4.0

tout était parfait lieu propre éclairé et bien chauffe et le personnel ok merci

Rating:

3.0

Staff was nice, but for the price i paid, it was very hard to acces the locker, day or night

Rating:

5.0

la jeune fille a pris le temps de bien m’expliquer les différents grandeurs de storage et les options et les date et moyen de payer à distance

Rating:

2.0

We didn’t feel that our boxes and furniture would be secure. So we canceled the contract.

Rating:

4.0

The girl who answered me was very helpful.She knew her work perfectly.She was fast and I was very satisfied with her service.

Rating:

5.0

tres bien tres satisfait bon personnele courtoit polie et bon service à la clientele

Rating:

1.0

Le terrain est tres mal gérer les camion bloc l axcès aux entrepôt ....j ai même brisé ma voiture je suis vraiment décu ....et ce n est pas à cause fes employé ..manque de personnel

Rating:

3.0

Access to the storage is often blocked by parked trucks and in the winter he area is unsafe because of the lack of salt being used to de-ice the areas leading to the storage area.

Rating:

5.0

Great team at st hubert storage store. Friendly people and very helpfull, thank you again !

Rating:

5.0

Bonne endroit propre et très sécuritaire

Rating:

3.0

They didn't known that I had had nothing in the storage area.

Rating:

5.0

Very accommodating...resolved problem with no fuss! Great service!

Rating:

5.0

En francais s.v.p. merci

Rating:

4.0

Nope

Rating:

4.0

I adore U-Haul and i use U-Haul for all déménagement

Rating:

5.0

Great customer service

Rating:

5.0

Merci pour votre chaleureux accueil! Jo-annie

Rating:

4.0

Manque de personnel en période de déménagement et le sourire pas facile

Rating:

2.0

Waiting time always extremely long. Management sucks. I emptied my storage and had to tell you 3 times because i was receiving invoices on my email and on paper. Last time for me at this place.