Customer did not leave a comment.Wei Q.
Customer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage
Montreal, QC H4B1T4
(& St Jacques)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LYNNE O. | Overall Experience
only comment was the gas gauge showed full when started but when driving 5 km it was between 3/4 and fullBrian H.
Customer did not leave a comment.Donald G. | First Impressions
You asked me to wait outside in -25 degree weather and was not polite in the demand.Barry S.
When I picked up the rental van there was no formal inspection, but I looked around it myself, everything looked fine (I did not look untop of the roof because I couldn't get up there). When I returned the van, again there was no formal inspection I just gave them the keys and they said it was alright. 40 minutes later they called to say I had damaged the roof on the van (by maybe going under something with not enough clearance) and that they would be charging me over $300 for the damage. Of course overhead damage is the only thing not covered by the insurance package they sold me. THIS SOUNDS LIKE AN ABSOLUTE SCAM TO ME. I'm horribly disappointed in this service. There is no way I damaged the roof driving on open roads (never went through a drive-thru or into a parking garage). They claim to have inspected the roof before I took the van, but there is no way of proving that. This is a money grab. Shame on you!Britney J.
Customer did not leave a comment.Normand D.
Customer did not leave a comment.Fabio C.
No snow tires? I was unable to get out of residential driveway wheels spun like it was sheer ice-nit a steep incline. I'm surprised a rental in winter in montreal didn't have better tires. Had to be pushed out :(Sharon P.
Customer did not leave a comment.Emmanuel B.
Excellent and very easy as always ! Online website and/or app instructions are 200% well explained for pick up and drop off. You guys are the best !!TRISTAN J.
Service excellentLuc Michel R.
I was lied in the amount of gas that I spent! I was charged 31L fuel for 43km run!!! Insane and very unprofessional! Never again!!!Tsvetko Yosifov E.
I can't beleive that the truck had an old 10 year battery as the Prorefer guy told me, The battery died after an 1 hours on putting the emergency blinkers in a middle of winter and as per january 2nd that was a snowstorm so I had to argue with the city workers that need to remove the snow because they didnt believe me that the battery was dead. it created a big situation and a stressfull move adding that to the snowstrom. I use Uhaul from the moment I arrived in canada for my moves and my friends that does not drive, but this made me decide that I will stop doing it because it is not worth the stress. I hope this message reach you and a reduce price or refund will be applied. Thank you Have a good day INadir Y.
Very good service,fast and polite....I would recommend to anyone who wants to move at low cost....âš˜ðŸŒ»ðŸºMarie Lise Germa H.
Mobile Check-in is a hassle compared to check-in with person.Sumeet K.
The 7/8 fill up at the end is awkward. Why not just fill the tank? Why 7/8?Patrick L.
Customer did not leave a comment.Claude L.
Customer did not leave a comment.JEAN MICHEL C. | Overall Experience
Customer did not leave a comment.Fabio C.
The receptionist was so so rude and impolite, He really disappointed us. He was unprofessional person for this position. If I had time I called 911. He asked why we rent truck before holiday, he wanted reason and pictures of what we want to bring with truck and so many questions â€¦..Bahareh M.
Customer did not leave a comment.THOMAS DE GREY S. | Overall Experience
wðŸ˜Švery quicly and fast.Ford Lincoln G.
Transmission you . Very Nice serviceAbdallah E.
Customer did not leave a comment.Panagiotis K.
Customer did not leave a comment.Yann S.
Customer did not leave a comment.David C.
I had wanted to reserve a large locker a week before needing it but none was available. However I was contacted a few days later because one became available and it was reserved for me. I was very pleased with the follow upBelinda H. | Overall Experience
Customer did not leave a comment.Yann N.
Customer did not leave a comment.Kaitlynn Wanda B.
Tristian at this location was great! He was so very helpful and knowledgeable about every question I had asked of him. I will definitely make this my go to spot for all future rental needs. Keep up the fantastic customer service Tristian!Jared L.
Customer did not leave a comment.Mahdi J.
Customer did not leave a comment.Michel E.
Customer did not leave a comment.Earl H. | First Impressions
I was impressed with how easy it all was, the customer service agent was thorough in explaining everything that we needed. Using the 15 foot truck was not as scary as I worried it might be - I just took my time as needed, made wider turns and set my map for the move within Montreal to not send me on highways, as I felt more comfortable on "slower roads".Daniela I.
Peerfect and simple rental.Juan A.
The gas sensor can be too sensitive and it's hard to know when the tank is fullSkye H.
Thank you very much, great service, keep it goingVolodymyr M.
Customer did not leave a comment.Jean P.
Good service. Friendly employee.Sonia B.
Explain better all the extra charges you will apply!!!Joseph M.
Très bon service de Liam !Maxime C. | First Impressions
Agent très courtois!Judith M. | First Impressions
Customer did not leave a comment.Loree T.
Customer did not leave a comment.Sergey Z.
Overall great - one thing I would say is that the metal around my locker was very sharp and it ended up cutting into my elbow pretty good when we moved in.Andreas S. | Overall Experience
Fix the sun visor on the driver's side.Stanley S.
Thank you. Keep it up!Viorel A.
Customer did not leave a comment.Jan M.
Customer did not leave a comment.Belinda H. | Overall Experience
Customer did not leave a comment.Lofulo I.
Customer did not leave a comment.Katrina V.
Customer did not leave a comment.SASHA D.
Make sure you can do the 24/7 check-in before selling it.... The truck keys were not in the box and the representative answer was just "It happens !" - Clearly the staff needs more training - The U-haul app needs to be reworked (does not recognize the driver's head even after several attempts and it is impossible to dispute the truck's inspection with photos)Aurelio Bruno T.
Juste en anglais sur le webAmelie D.
Customer did not leave a comment.John P E.
Customer did not leave a comment.Jose Ernesto L.
Customer did not leave a comment.Bachar F.
I like Liam. He’s a good kidPierre-Philippe S. | First Impressions
Only used the storage for two months because too expensiveVivianne V. | Overall Experience
After retuning the rental, I received an invoice which included an additional charge $148 incurred for damage. I immediately called the location, but my call was not answered and transferred instead to the reservation call centre. I complained about the extra and unwarranted charge, as I did not damage the vÃ©hicule. The agent transferred me to the Head Office. Martin answered the call and indicated that a new â€œscratchâ€ was found which was corroborated by pictures. As I did not receive any explanation nor picture with the billing, Martin agreed to send me the picture and indicated that he was filing a complaint to contest the charge and that a supervisor would call me back. I did not receive a picture and I am still waiting for a call from a supervisor. I frequently rent from Uhaul, vÃ©hicules and storage space. I always pay for the additional insurance, but in this latest rental, I did not consider it was necessary as I barely drove 20km. Coincidence that I never cause damages to your vÃ©hicules, but that the single instance when I do not pay the additional $18, I am charged for a damage without any explanation or pictures to prove it. I expect you to review the case and refund this unwarranted charge to my credit card. Regards, Vivianne Vella (514) 979-5092Vivianne V.
Liam is an excellent manager. Helpful and personable.Zsolt A. | Overall Experience
Due to inclement weather, delays in traffic due to Montreal construction, and several attempts to alert the location, I received a late charge. Each time I called to alert the location, I was placed on hold. Subsequently. When I did arrive, to explain, customer service had no interest in hearing me out. At 19.95 a day, I return the vehicle with more gas than given, less mileage than expected, and I waited 45 minutes after my reservation time to receive my vehicle. Ultimately the initial wait forced me to have delays. In the end my bill was ridiculous for what I was as able to accomplish.Michael M.
I tried to use the online pickup with un cellphone but the website kept crashing (maybe that was a problem with my phone). The guy at counter was excellent!Michael L.
Consider illuminating the actual storage units. The hallways are well lit, but once you access the storage units, there is no light fixture once inside, which would enable owners to better arrange items in their respective units.Paris V. | Overall Experience
Customer did not leave a comment.Alain L.
someone was supposed to congtact me about over charge and nobody did.Noushin N.
Customer did not leave a comment.Josue B.
the returning process is overly complicatedBisser Gueorguie M.
Customer did not leave a comment.Farhad J.
Employees at the front reception are amazing always ready to help don't change anything keep as is the that s ervice is very hard to find my hats off to all the employees I deal with on Saint JacquesGiovanni M.
To many steps to do upon returnChristina B.
Your service agent got upset because I asked him to change my payment method from credit card to debit card. He was then very cold and spome to me only in French even though I had spoken to him in English as I heard him speaking Englidh with a previous client. I gound this and him to be quite rude. The agent when I picked up the van was very helpful and very nice. Your other agent should strive to be thd same.Ramon I.
Customer did not leave a comment.Eric Douglas H.
Customer did not leave a comment.Evelyn Calugay M.
I would recommend that the employees should not seem disappointed when we ask for a paper receipt instead of email.Antonio R.
Customer did not leave a comment.Krystine D.
Customer did not leave a comment.Alexandre P. | Overall Experience
I have been charged $150 for a scuff mark on the side of the van I did not create. It is not real damage.Madeleine M.
Customer did not leave a comment.Mayuran M.
Customer did not leave a comment.KYUNGHOON P.
Customer did not leave a comment.David C.
Customer did not leave a comment.John Barry C.
Customer did not leave a comment.Josina N.
Outstanding Service! The truck I rented was Immaculate!! Clean! and smelled just washed! The truck drove like a charm!.. No Mech. issues, I rate this U-Haul location.. ++++ARandy L.
Customer did not leave a comment.Emilie F.
Customer did not leave a comment.Joy Alexis L.
Friendly, clean. It takes awhile to register but I assume that this is normal. Returning the truck was quick and easy.brian S.
I never used the storage nor set foot on the property . You allowed someone else to use the storage and then charged me. I want the charge reversed. I was still in BC when the unit was allocated to someone to use on September 18. I did not arrive in Montréal until October 1. Someone already was using the storage. Please let me know when you have resolved this matterTom M. | Overall Experience
The pick up inspection time should be outside the 4 hour rental block. The paperwork and car inspection took me close to half an hour, leaving me only 3.5 hours to work with.CHE MING ADRIAN C.
Taking g at least 1 photo ,.inside of 2 .yous should trust you customers.Jenny S.
Fast service. Good quality truck.Julie Wu C.
Customer did not leave a comment.LYNNE O. | First Impressions
Customer did not leave a comment.Alexis T.
La promo de 1 Mois gratuit ne fonctionne pas sur l'application et je n'ai pas pu en profiter même si je suis eligible.COMLAN CONSTANT S. | Online Move In
Customer did not leave a comment.Nadia K.
Price would reflect price given at booking I reserved was told it would be 40 dollars after checking out price ended up being 80 because of mileage not a big dealLemarr F.
Able to park in Canadian tire parking for the large truck.Kambiz D.
Customer did not leave a comment.Benoit R C.
trÃ¨s bon service personnel trÃ¨s poliNormand C.
La personne qui est venu inspecter le camion au retour du camion n'Ã©tait pas sympathiqueHelene L.
Friendly staff and good service.Kenneth A.
Le préposé était extrêmement serviable et courtois!Matthieu L. | First Impressions
Customer did not leave a comment.Normand D.
Customer did not leave a comment.Xxx M.
The young man, Damian I think, is absolutely wonderful! Made sure I got everything I needed. Had everything ready and went through all the steps with me. He’s very patient and polite. The place is very well maintained.Nadine D. | First Impressions
This time everything was great. ThanksKrystine D.
Customer did not leave a comment.Attila H.
Customer did not leave a comment.VÃ©ronique L.
Clearly state that the vehicle won't be ready for pickup at the reserved time since I had my reservation for 10 am and they did not deliver until 10:45 am. Also clearly state that the amount of gas to be loaded only needs to be enough to fill the tank to the level if was when you receive the vehicle. I was lead to believe you had you fill the tank completely without any reimbursement.Azriel L.
I would appreciate receiving my invoice! Returned the equipment at 11am and 11:30pm I still haven't received my final invoice. This should be reviewed.Serge G.
Customer did not leave a comment.Benoit F.
Customer did not leave a comment.Claude P.
All was good . Happy with the service. Thanks. Merci.Branimir K.
Customer did not leave a comment.Marie Josee M.
The clerk marked the gas level as full without actually looking at the truck. Once I drove away I noticed the the gas level was not full, but down to the first mark on the gauge. Upon returning the truck the clerk did not review anything with me, just said to leave the keys and I could go. What should have been an $80 rental ended up costing $257. Shameful business practices.Joseph Albert N.
Service plus rapideMaude B.
Liam was a great help!Zachary T. | First Impressions
The vehicle is good in terms of performance. The person at the reception was good. I waited 40 minutes to get the van even though I completed all the process online .The fuel economy is very bad. It consumed about 15 litres for 60 kms. Definitely not good. These points has to be taken care.Mohan Kumar N.
Customer did not leave a comment.MARTIN B. | First Impressions
Liam was greatFiras S. | First Impressions
The lady that assisted me was very helpful.Angie B. | First Impressions
Customer did not leave a comment.Thomas A. | First Impressions
The premises are well-maintained and the staff very helpful. Very easy to access to our unit and the location is convenient. Thank you for your excellent service.Zsolt A. | First Impressions
I was disappointed that I reserved a 10' x 20' locker but when I arrived they could only give me two 10' x 10' lockers. This is less convenient than I had planned and no one warned me so by the time I got there with the movers, I had no choice but to accept what was given to me.Kimberly F. | First Impressions
Customer did not leave a comment.Alain G. | First Impressions
The storage space is close, convenient, and perfect for my storage needsLYNDA B. | First Impressions
I was not told the first payment had to be on a card I had to run to the bank a second time while the movers I paid by the hour waited so it cost me an extra hundred dollars. They should make that clear so these situations can be avoided.Angie Christine M. | First Impressions
I would usually give UHaul an excellent rating, but for this move it was a disaster. I had pre-arranged the rental of a second locker for Oct 1 and was careful to ask whether it was OK if I came later to put the lock on because the moving truck would be arriving sometime between the 10th and the 18th of the month. When I got there, I discovered that the locker was rented to someone else. i was told that according to your policy, if someone does not come to put their lock on the locker quickly enough, the reservation is cancelled. I guess I understand why, because you have a lot of no-shows, but I was under the impression that I would start to be charged from the 1st of October automatically. This caused a great deal of inconvenience for us because we now will have to 1) pay more for a larger locker until a smaller locker is available, and 2) move my stuff again into the smaller locker. To avoid this for others in the future, I think your communications should make the rules about reserving more clear and up-front. It would have been nice to have a reminder email saying that my reservation would be canceled if I did not call or present myself in short order. I would have quickly called and resolved the issue immediately.WENDY P. | First Impressions
Friendly staff, I always leave satisfied.John L. | First Impressions
Customer did not leave a comment.Louise T. | First Impressions
Customer did not leave a comment.DAPHNE D. | First Impressions
Very professional employee was nice explanations were clear overall a great experience definitely will come back if neededGiovanni M. | First Impressions
information from Emile was thorough, well explained and helpful and polite. Facilities were clean, I feel our items will be secure in the storage facility. thank youKatrina M. | First Impressions
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