Customer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage

Rating:

5.0

Very cordial, professional and welcoming

Rating:

5.0

Thank you, Merci

Rating:

3.0

I used the App to upload my documents and information, but upon arrival, I still had to fill out all the information with the personal. Once I had the truck, I noticed the back tire was uninflated. The staff inflated the tire, but all in all, I ended up wasting 45mins. The entire process could be more optimal.

Rating:

4.0

Return process is too long.

Rating:

3.0

Make it less expensive

Rating:

3.0

When I went to return the truck the little girl that spoke to me was very rude. For starters she didn’t greet me properly. She spoke to me like i was a piece of garbage. When I tried to tell her something or ask a question she just cut me off like what I had to say meant nothing or wasn’t important. Would I rent from there again? Maybe cause I was greeted with respect when I went to pick up the truck. I received a smile and all my questions and concerns were answered. You need more employees that respects the customers and greets them with a smile.

Rating:

5.0

We had a good experience by going directly to the counter of this location. Online service was not good as it kept saying this location didn't have the equipment we wanted. Of course they did - we could see it the available equipment in the parking lot. Don't bother with the online - go directly to the counter and make direct arrangements.

Rating:

5.0

I would like to say that the staff were really courteous and helpful.

Rating:

5.0

The facility is well maintained and secure. I felt keeping my stuff in this storage facility was very safe. Would recommend.

Rating:

5.0

It was e pleasure to use your service.

Rating:

2.0

Better communication. More reliable and accurate reporting of vehicles gas mileage (it was falsely reported and they overcharged me). Better signage for parking and better accessibility for pedestrians.

Rating:

2.0

I rented a 10” Box truck All the sensors were lighting up on the Dash board as not functioning. When I returned the van the clerk was rude and unpleasant!! Many other locations to rent from that are close by

Rating:

5.0

All was great. The service is great. The only thing is the door is broken

Rating:

5.0

Très bon service, courtois, facilité, Véhicule en très bon état...Très bien situé...facile d'accès...

Rating:

4.0

There were 2 desks open. The second desk was available and the guy was just at his desk doing i don’t know what. He saw me waiting a while. I finally had to ask if he could serve me for my reservation. The customer service could be improved.. He then asked me many questions i had already filled out on the form while doing the reservation and we had to start over twice, the system could be optimized.

Rating:

5.0

It was perfect from A to B

Rating:

3.0

Some of the moving blankets were wet with salty water. I couldn't adjust the passenger side mirror sideways (it moved easily up and down). The manager didn't seem to believe me when I told her about it.

Rating:

5.0

Had lots of snow and ice on the wind shield could have been cleaned before I got in . Instead I had to wait while the engine warmed up for it to clear . But overall, the truck was very nice , brand new and enjoyable to operate

Rating:

1.0

The manager in shift was not knowledgeable. I have a regular drivers licn an i rented from this location before maybe the last time was may of 2024. I am in the process of learning class 3 i am aloud to drive on the road eith someone. The saq gave me a paper as to when they aloud me on the road. Mu licn says learners for class 3. She said that i need a class 5 . I told her that the saaq does not issue class 3 until you at least pass the class 5 . She said no your licn is invalid . So i had to go back home an get my old licn to show her that it is valid. An she didn’t even say sorry. I asked her what happens when she finds out that i am right an she is wrong an she had no remorse. I also then had to spend time backing out the van in the canadian tire larking lot because it was not ready for me an there was allot of snow an some cars around. Before ingot to the van she pointed me in the wrong direction i went back inside she insisted that it was in that direction so she sent someone with me however the van was not there. Also in the van was a clear bagel from another customer in the front on the floor so the van was not cleaned out before i got it or even checked. Also the sheet that she gave me explaining the gas was mistaken because i followed it an ended up putting more gas than was needed. I have a picture of where the van was an the bagel as well. Also i never did get my couch cover that i had placed on the reservation but i did get the blankets which were almost forgotten

Rating:

1.0

The pickup was covered in ice and snow, the payment system didn't work, the printer was broken, the clerk had an horrible attitude, the general service an attention was pitiful and the price was not much of a deal. Upon kindly complaining I was suggested to take my business elsewhere. I won't be doing business with you any time soon

Rating:

5.0

Les 2 hommes en service étaient très aimables. Par contre, on voulait changer d'unite de storage et avait été obliger de demander les codes d'acsenceur a chaque reprise de va et vient car l'ancien code me marchait plus. Avoir eu un code temporaire ou une carte de passe temporaire aura été beaucoup mieux comme experience.

Rating:

2.0

Location is cramped and chaotic. Printer wasn't working so I was asked to take a picture of a computer screen to have a record of my purchase. (I visited the same location about a month ago and the printer wasn't working then, either.) I said I had tried unsuccessfully to sign-in on the website and they said, "Yeah, the U-Haul website is no good, we all know." I rented a van. The van was dirty inside and out. The floor inside had snow on it. The side windows were covered with so much grime that I couldn't see out.

Rating:

5.0

Nothing. I was really pleased with the helpful service.

Rating:

2.0

Have reserved trucks free of ice and snow and well maintained

Rating:

5.0

very good service

Rating:

1.0

I was sent back the truck at 5.30pm. they charge me for over night

Rating:

4.0

- I registered for a self check-in and needed to get the keys inside the office

Rating:

5.0

My experiance was the besttttttt

Rating:

5.0

Le camion était prêt et tout était conforme à l'entente. Retour sans surprise.

Rating:

5.0

I needed only temporary storage for a few months and this facility provided me with excellent service. Everyone was courteous and helpful. My only complaint - while moving out we found mouse/rat droppings in the unit, however, I am well aware that this is a common and almost unbeatable situation in a storage facility. Overall, I give you five stars and you have a great team.

Rating:

2.0

I didn't have anyone to walk me around the truck, was in a bit of a hurry and left quickly but back door was closed but not locked because it was opened when I arrived at destination good thing it was empty. Key in the ignition was stuck and not easy to take out. Changing gear was questionable as the lever was very flumsy, felt it could break at anytime. Not my first U Haul experience but the worst so far.

Rating:

4.0

Of course, I had already booked online. But the last time I went in person, I was a bit delayed. So my suggestion to everyone is to book online.

Rating:

1.0

I had reserved the truck and dolly on-line filling out all of the details. When I arrived for pick up the dolly I had selected was not available and I had to take another one at a higher cost. During the checking in process it was as if I had never filled out the initial order on-line having to repeat the details. I then had two provide 2 additional emergency contacts other than mine or my partners who was driving the truck, which seemed excessive to me. When I returned the truck, I was told to just leave the key and that my invoice would be closed. I indicated that I wanted to have the milage checked etc. Prior to me leaving. I was told that they were to busy doing other things even though it appeared that I was the only person in the shop. I insisted that the check be done and that was clearly an irritation to them. I felt completely dismissed and that if I had been a man this would not have happened. This is not the first U-haul that I have rented but the first time at this location and I would not recommend. Totally disinterested in customer satisfaction.

Rating:

5.0

Merci !!!

Rating:

5.0

Very good service I like it thanks

Rating:

4.0

Excellent service de Alain

Rating:

5.0

Excellent service!

Rating:

2.0

Check the fuel gauge properly. Employees said it was at Full but it hovered just below full. A few km's out, it dropped to 3/4. I ended up spending $30 of gasoline for less than 3 hours of use of a 9' van. Disappointing. The interior of the van was dirty. Would it be too much to ask for you to clean them occasionally?

Rating:

1.0

Change of my booking without asking and lying to me for the reason.

Rating:

5.0

Always great service with UHaul! Even though they were super busy and ‘overbooked’ my vehicle was ready to go 15 minutes before my scheduled pick up time

Rating:

5.0

We found mayonnaise packs in the passenger side in the cup holder. I am unsure that the truck was cleaned or checked prior to being rented to us.

Rating:

5.0

Nothing to do. The staff is very polite and extremely helpful.

Rating:

5.0

Great service, quick with registration. Even quicker for the drop-off. Impressed, will use their services again for sure.

Rating:

5.0

Great staff

Rating:

3.0

The vehicle was fine but the customer service was unpleasant.

Rating:

5.0

Bonjour, Merci a Julie particulierement de son aide et service a la clientele. Je pense qu'elle merite bien son poste de gerante. Je reconnais beaucoup ses competentes de gestion d'equipe et sa patience avec les employees. Je dis cela en tant que femme qui travaille dans le domaine de la construction. Ce n,est pas toujours facile de trouver un langage en commun avec tous les clients et meme preposes avec du caractere :):):)! Bravo a elle! Bien a vous!

Rating:

1.0

pas satisfait 1. securite: la camion avait des pneus completement lisses a l arriere = dangereux. comment uhaul peux tolerer ca? 2. etat du camion: la camion avait bcp de miles ce qui ne est pas genant en soit mais cela l est si le camion n est pas bien entretenu ce qui a ete mon impression i.e. la boite de vitesse a eu des comportements bizarres a quelques reprises, beaucoup de vibration en roulant 3. proprete: camion tres sale, on reflechit a 2x avant de toucher a tout... 4. couvertures oubliees par uhaul aussi merci de ne pas me charger ls $20

Rating:

1.0

I had the worth ever experience in the whole of my life with such as these services, I need someone to call me then I explain my situation. my phone number 438.889.9000

Rating:

5.0

Al si nice

Rating:

2.0

Things were not made clear both online and in person . The online quote for a three-day rental was $103. When I showed up in person, that figure somehow became $403 for 4 days (I only reqiested 3 days) And then only after my complaining about it did the amount become reduced to $223. Confusing experience. And I had to sweep out sand and dirt from the vehicle before being able to use it. Still, the in-person staff were nice and helpful.

Rating:

3.0

I’m very disappointed with my recent experience at Enterprise. After only two months of storage, I found that my furniture—items I’ve cared for over many years—was covered in mice droppings and suffered significant damage. There were scratches and gouges in the wood that were not there before, leaving me questioning the quality and care of the storage facilities. Although the staff was friendly, I had an unusual and stressful experience when I rented one of their trucks to help with my move. I didn’t drive it at all but was rushed to return it at 7:00 AM sharp the next morning, despite it being off-peak season. As a long-time customer, I was surprised by this, and it added unnecessary stress to my move.

Rating:

1.0

Such a poor service they gaved. Act like crooks. Julie, the manager is to keep as far as possible. Will never go back and will certainly never suggest to any one.

Rating:

1.0

Truck is fully clean but they charge for that I never again book your truck

Rating:

2.0

The Uhaul app for return is bad, very bad, it's not intuitive and I wasted 15 minutes then gave up. I was supposed to have towels, they forgot to give them to me (5$). I filled the tank to the level it was when I took the truck. The needle was super unprecise, they charged me 15$ penalty for 1/12 of a tank according to the bill.

Rating:

1.0

Terrible service. I would not recommend this location. I went there to return the dolly I rented, while I was waiting in line, the u-haul employee tried to take the dolly from me before even doing the proper return procedure for me. I insisted that I needed a receipt for my returned equipment and only after that did they give me my proof of return.

Rating:

4.0

I was sure i had access 24/7 but i was wrong. 10/10 for the rest.

Rating:

3.0

Vérifier la mécanique et la disponibilité du véhicule réservé (clée égarée, batterie à plat, la transmission automatique pas très fonctionnelle etc). Problème de reconnaissance photographique (comparaison entre la photo et le contrat). Pour le reste très bon service.

Rating:

2.0

Not enough staff.

Rating:

4.0

Mouse droppings were only concern

Rating:

1.0

I Was Expecting A Call Back From The Manager ( Julie Lescard ) Regarding My Storage Unit And A Refund. This Lady Then Proceeds To CLOSE MY ACCOUNT Without Calling Me Back This Is Called Theft I'll Make Sure Everyone On Social Media Hears About How U-Hall Handles It's Customer's Money!!

Rating:

3.0

The storage facility is great. The only thing I didn’t like is the payment process. I was laid up in I.C.U. at the hospital a couple of years ago. Was I was able to call about 2 days later to explain why I hadn’t paid my bill, and was doing so right away, U-HAUL STILL CHARGED ME A WHOPPING $15.00 & refused to reverse it. All in all I was ONLY 4 DAYS LATE!, even after I reminded them that the reasoning couldn)t make the payment was because I was in Intensive Care in hospital! I WAS CHARGED AGAIN $15.00 this year. I was 3/days late when the $ became available in my bank account. I thought the bank would put it through. I thought wrong. SO WITHIN 14 DAYS I WAS CHARGED ANOTHER $15.00! I’ve never seen charges like this with any other company! $30.00 late fee for being 15 days late, AND IT WAS NOT INTENTIONAL! Very, very, bad practice and gives U-Haul a bad reputation for very bad customer relations

Rating:

1.0

You are running an excellent facility! Thank you!

Rating:

2.0

Big wait times at office. One person told me I couldn’t dump or donate furniture next person said yes for 25 dollars. Sarah-Blanche was great but overworked. No light in locker. Combination only worked sometimes.

Rating:

3.0

The elevator is dangerous. You need to load a large elevator with multiple carts and it tries to close in you every 10 seconds. The first few times it stops when something is in the way but then it starts ignoring it and tries to close even when a human is in the way. It’s not only annoying but very dangerous.

Rating:

2.0

The computer systems, online, and self-service options were ackward and very frustrating to use, wasting more time and effort than seems reasonable. Computer applications were initally intended to improve accuracy and access to data as well as to speed up and improve customer service. This is certainly not the case with the software you are currently using.

Rating:

5.0

Storage good.

Rating:

4.0

Language issue provided challenge with original staff who assumed I had reserved a truck instead of unit. Co worker came to rescue. Should give more info on site about rental process - at least an indication that it is not quick - to help with planning

Rating:

4.0

Locker was secure and clean and the hallway outside the locker was well lit. However, lighting inside the locker was too low. Also, it was easy for the moving company to move my furniture in and out of the locker. The office staff were friendly and helpful. I would certainly use that facility again.

Rating:

4.0

I am out of city and my storage things are still there even without payments...payments are coming soon wen we find a place to move Thank you Uhaul

Rating:

4.0

We were customers for over 30 years changing units as our needs changed. We were totally satisfied with our experience. It was unfortunate when the disposal of unwanted items was discontinued. Thank you for being an excellent place for two generations of our family as their lives changed.

Rating:

5.0

The staff were always friendly

Rating:

5.0

We reserved our unit yesterday and so far we are very satisfied with the service. The employee was courteous and very helpful. The unit was clean and the safety features seem appropriate.

Rating:

1.0

Horrible experiences to have after 2 year and half renting a smaller storage at 253 per month in the U-Haul (De Saint-Jacques - Déménagement Et Entreposage 7350 Boul Sainte Anne-De-Belle Montreal, QC H4B1T4) location. Horrible experience. The manager who is a psychopath. The manager who is a woman asks the client to out three or third times. Abusive language and act like a woman mafia. The manager was etremely rude to deal with client. The small 10 square foot storage costs 253 per month x 29 month and The U haul truck rental for 5500 and The clients pay 12,800 CAD dollars in total to have to deal with a woman psychopath. It is insane. Horrible experience. I never think U Haul has been degradation like this. Moral degradation....

Rating:

5.0

Great experience and much appreciated free month following truck rental.

Rating:

5.0

I only stores my things there for about 2 months but it was very efficient and easy. I moved in and out on Sundays and it went very smoothly.

Rating:

4.0

The staff were often busy and overwhelmed. I sometimes had to leave before getting a chance to speak with someone. Seems like it's under staffed. But overall the experience was very good

Rating:

3.0

The clerk at front desk was not able to finalize my contract for storage locker or give me my access code due to lack of training. I was unable to enter the building at night when I wanted to deliver another load.

Rating:

5.0

It was simple to rent the storage space.

Rating:

5.0

All good 👍

Rating:

1.0

Awful people, the maneuver is incompetent and should not be working with the public, I am pursuing charges on another person that works there

Rating:

5.0

Excellent service.

Rating:

5.0

It was very easy and the guy at the counter was very helpful - he gave me a quick tour of the facility to find my storage unit.

Rating:

5.0

Although we have just emptied our locker, the past few years as a UHaul customer are noted as "excellent" in every regard. Thank you All! P.M.Regan, Les SAbles par Gryphon Inc.

Rating:

5.0

SUPER SUPER HAPPY WITH EVEYTHING FROM START TO FINISH.

Rating:

2.0

The storage is clean and well maintained. The staff is very nice and respectful. But I didn’t like it’s price (too high) and it’s opening hours compared to other competitors. I won’t recommend this storage.

Rating:

5.0

If I need storage again one day I will return to U-Haul. The helpers at the front desk are polite and informative. The facility is clean. Thank you!

Rating:

1.0

I was not guided through the process required ‘move out’ my locker and signed up to an autopay (without my knowledge or consent) and as a result I was charged additionally without my knowledge. This amounted to approximately 900 dollars. I feel cheated and angry- especially given the hostile and confrontational manner in which I was treated. Simply put this was the worst consumer experience of my life. I will crawl through broken glass to not deal with U-Haul again.

Rating:

5.0

The 2 employees were helpful, polite, and knowledgeable.

Rating:

5.0

Great staff, very helpful. Will use again in the future.

Rating:

5.0

Great staff helped me out very well any questions I had they answered as professionals I would recommend the uhaul on st Jacques to all my friends and family Clean environment and truck was clean also not like other places If I could rate them out of 10 It would be 10 out of 10 Thanks to all the staff

Rating:

1.0

The 2nd person I dealt with, Emile Marciano, was efficient, respectful, and professional. But before him, I had a terrible experience with the manager, Julie Lescard, @ St. Jacques St. in Montreal, Quebec. This is not the first time I have had to deal with this woman. She is rude, inefficient, and cares nothing about the disabled. Her only concern is slapping on fees, with no interest in listening to a customer’s situation. I was charged a ridiculous late fee of $15.00 for being 5 days late….in ONE month ($30.00) even after I explained a mixup with my bank. If she is representing U-Haul, then they are nothing but greedy, dishonest and money grabbing. They show no respect for their customers.

Rating:

5.0

I loved the staff. They could answer my questions and took care of me. My locker was well located the nothing was damaged. I'll use you again.

Rating:

3.0

The staff was variable, some super helpful and more a bit surly & not interested in being helpful. The day I closed out, the woman was barely tolerant of my needs ( I was the only one there) and seemed distracted and more interested in a smoke.

Rating:

5.0

Staff was on the ball

Rating:

5.0

No light in the locker unit

Rating:

5.0

Every one that i delt with was very polite and very pleasant

Rating:

4.0

Staff at reception are very good, but every time we went there was a long wait.

Rating:

5.0

Préposé fut très serviable et avenant.

Rating:

5.0

My unit 1213 could use more light. It was in a darker area so not much light penetrated.

Rating:

4.0

Well situated, it was a good place years ago..., when it was reasonably priced and had access 24/7 for the same reasonable price. New paint every 2nd year and new lights is not going to keep me there for more than $1,500 per year with limited access unless I pay even more. Over the years I paid more than $25,000 - enough to buy a brand new car, but I am still driving my '97 car... It was time to leave and start saving. It's supposed to be the last place to cut..., has become lately the first to cut.

Rating:

5.0

I only wouldn't recommend because of the price, for an unheated unit it is pretty high but I had a time sensitive issue to resolve. The staff are great.

Rating:

3.0

Would be practical to be able to phone the local U-Haul instead of an American call centre.

Rating:

1.0

The experience was wonderful from A to Y, as concluding the contract with U-Haul was poor and I don't intend to recommend nor do business again with them. The facility is wonderful, service great, very clean and all. I finished the contract on the 13th of December and I payed for the whole month the 9th of December. I understood that the payment is full and final for the whole month and they don't reimburse the difference. It's understandable to put such policy in place to avoid many transactions of reimbursement. Although, when a client calls or make a request, the simplest thing is to listen and make a decision based on the facts and potential business in the future. The manager told me he had absolutely no power to reimburse a portion of the monthly rent. Basically I paid 200$ for 4 days of storage... Any business client oriented would have made something to keep the relationship. I am taking my personnal time to make sure U-Haul listens to my comments and understand I won't be recommending them (quite the contrary) and will make sure to do business with competitors in the future just because of 200$... It's all about customer service and I felt left out for a simple request like this.

Rating:

5.0

Has been a pleasure to do business with you. Staff always were friendly and knowledgeable. This was a very good experience, my stuff was secure and warm and the price was reasonable.Thank you team at st Jacques fir making my storage experience a memorable one. Job well done A++++++

Rating:

5.0

Your associate Liam Gamache was a real pleasure to work with. He explained everything to us in a patient and respectful manner.

Rating:

5.0

The facility is clean, temperature controlled, secure and well managed. Staff were very helpful. Availability of a plethora of moving snd packing materials for purchase, was also a benefit for customers.

Rating:

4.0

Goof service but extra charge for garbage bin use was a bit much and we had a few mice. Overall happy with it

Rating:

4.0

On first day, code not accepted on side entrance door panel. Discovered to be deficient. Double entry of code to activate elevator is a real nuisance!

Rating:

5.0

The only thing lacking was proper lighting in the unit. One ceiling bulb for a 25x12 foot unit was not sufficient. Had to install some temporary lighting.

Rating:

3.0

Terrible management, The girls in front when I am physically there - are very helpful and know their stuff, but it is IMPOSSIBLE to resolve ANY issue, on the phone - which never answered and transferred to main UHAUL line, where they have no idea how to help. I work extensive hours and it was a perpetual mess to ask for help or solve anything online / in the phone. PLUS : they were bothering everyone for late payments. I AM OK to pay extra fee if I am late, since I travel a lot for work and pay bills only during dedicated hours, but 10 phone calls to my members of family, and my work stuff for 350$/month - is is a true over exaggerating. The owner of this specific facility should get a grip on his management.

Rating:

5.0

Friendly staff at counter ( thanks Tristan and the other guy with the beard ) Nice maintenance lady I like the fact that there is a space to donate items. We had a Christmas tree that had to go!! Thanks

Rating:

1.0

I noticed a whiteboard that suggested you were away from the office at the time of my dealings with your representative; they are doing your business no favours. See my Google Maps review of your enterprise, Emile. https://goo.gl/maps/HGCYUJEA2x1BCC3W8

Rating:

5.0

Little basis for comparison but excellent overall

Rating:

5.0

Needed a larger space so I had to move to Uhaul Lachine for the lower price and availability.

Rating:

1.0

Overall, my experience as a customer of what I believed was a reputable business was terrible. I was falsely reassured over the phone twice by local employees (when requesting information about fees associated with 1 additional day of locker occupancy), and harassed to complete a payment afterwards, feeling cornered. I have felt hustled, scammed, bamboozled, hoodwinked, and led astray by the numerous UHaul employees I have spoken to. I contacted the GM, as well as the 1-800 phone number and emailed the district manager, none of which were of help.

Rating:

3.0

your staff is indifferent and bordering on the rude. They treat you as if they are doing you a favour, really quite unpleasant.

Rating:

5.0

Customer service agents were excellent and very accommodating. Highly recommended.

Rating:

5.0

My experience with UHaul storage was always pleasurable

Rating:

5.0

I had wanted to reserve a large locker a week before needing it but none was available. However I was contacted a few days later because one became available and it was reserved for me. I was very pleased with the follow up

Rating:

5.0

Très bon service de Liam !

Rating:

5.0

Agent très courtois!

Rating:

5.0

Overall great - one thing I would say is that the metal around my locker was very sharp and it ended up cutting into my elbow pretty good when we moved in.

Rating:

5.0

I like Liam. He’s a good kid

Rating:

3.0

Only used the storage for two months because too expensive

Rating:

5.0

Liam is an excellent manager. Helpful and personable.

Rating:

5.0

Consider illuminating the actual storage units. The hallways are well lit, but once you access the storage units, there is no light fixture once inside, which would enable owners to better arrange items in their respective units.

Rating:

1.0

I never used the storage nor set foot on the property . You allowed someone else to use the storage and then charged me. I want the charge reversed. I was still in BC when the unit was allocated to someone to use on September 18. I did not arrive in Montréal until October 1. Someone already was using the storage. Please let me know when you have resolved this matter

Rating:

5.0

La promo de 1 Mois gratuit ne fonctionne pas sur l'application et je n'ai pas pu en profiter même si je suis eligible.

Rating:

5.0

Thank you !

Rating:

5.0

Excellent service. Would 100% recommend. Thank you

Rating:

5.0

Le préposé était extrêmement serviable et courtois!

Rating:

5.0

The young man, Damian I think, is absolutely wonderful! Made sure I got everything I needed. Had everything ready and went through all the steps with me. He’s very patient and polite. The place is very well maintained.

Rating:

2.0

The service was expensive. Even at the price we paid ($165+tx), we had restricted hours. When we once made it a few minutes before the closing time, our code would not work. Also, having to pay for a whole extra month when I only needed it for 2 days into a new month was extremely annoying - if they could have at least prorated by the week, it would have been much more reasonable. Finally, when I wanted to close the account, since I was no longer in the city, I called the branch several times to discuss arrangements but I kept being put through to the central call centre. The call would send a message to the branch to call me back but it took 3 messages before the branch ever called back. And then, when we went in person to close the account, the service was extremely slow. After paying an extra 164$ + tax for 28 days that I did not need, it was really disappointing that I also had to waste so much time due such poor service or a shortage of staff.

Rating:

5.0

Liam was a great help!

Rating:

2.0

Un item de notre entrepôt (qui avait été oublier à l'extérieur) à été jeter par le personnel SANS que nous soyons contacter... Aucun service/aide/compensation n'a été offerte malgré que nous ayons tenté d'adresser le problème... 500$ en perte personnel pour une erreur commise par les employés... Service plus que décevant.

Rating:

5.0

Liam was great

Rating:

4.0

The storage is understaffed. They were not able to answer my calls for a full day. I was finally able to checkout by connecting to the center office who sent them an email.

Rating:

5.0

The lady that assisted me was very helpful.

Rating:

5.0

Je n'ai que du positif à mon expérience chez U-HALL ! Je recommanderais mon expérience à mes connaissances. Merci à vous tous ! Diane Boule

Rating:

2.0

I was very unsatisfied with my experience. I made reservations for a outdoor storage then was told upon arrival it wasn’t available and was offered a smaller storage on the second floor. As well I was offered a discount promotion and when I arrived at the counter I was told it was not valid

Rating:

3.0

The unit was dirty and full of spider webs. Also theres a big support beam in the middle of the unit, which isn't great.

Rating:

5.0

Helpful staff, clean bathroom, never waiting to access loading dock all around 2thumbs up

Rating:

5.0

Tristan was friendly and helpful even as he hurried around serving various customers because there was only one desk open. A very impressive young man.

Rating:

1.0

I was told over the phone that I could secure a vehicle with my visa debit and they even took my visa debit down to hold the appointment then when I arrived on moving day they refused to let me book without a credit card insane it’s literally the day I’m moving and they refused me a truck they booked with my card in the first place the staff was rude and the whole facility was dirty they said they had poison lying around for the rats wtf ?? I also paid for a storage which was advertised at 149$ in a large sign on their wall and they charged me 175$ worst place ever

Rating:

1.0

Unite mal éclairé. Personnel mal informé . Manque de courtoisie et de communication de la part du gérant Emile Marciano.

Rating:

5.0

The premises are well-maintained and the staff very helpful. Very easy to access to our unit and the location is convenient. Thank you for your excellent service.

Rating:

4.0

Bien que tout ce soit bien passé à l'acceuil. J'étais extrêmement déçue et frustrée d'apprendre surplace que je ne pouvais pas bénéficier du mois gratuit d'entreposage que j'avais discuter par téléphone. D'après la personne de l'acceuil il arrive souvent que le standard se trompe. Mais là c'est une erreur d'environ 300$ qui est très fâcheux. La personne du standard m'a juste indiqué que je devais d'abord avoir louer le camion avant la location de l'entrepot. Ma location d'entrepot était pour l'aveil donc j'ai fait changer la date de réservation d'entrepot sur ses conseils. Tres décevant surtout que je planifie de louer l'entrepot jusqu'au minimum Juillet, ce qui fait au minimum 3 mois.

Rating:

2.0

I was disappointed that I reserved a 10' x 20' locker but when I arrived they could only give me two 10' x 10' lockers. This is less convenient than I had planned and no one warned me so by the time I got there with the movers, I had no choice but to accept what was given to me.

Rating:

5.0

Merci !

Rating:

5.0

I will definitely recommend U-Haul for storage space.

Rating:

5.0

Excellent service. Rien à redire. Je recommande.

Rating:

5.0

my only suggestion would be to increase the number of carts - frequently a problem to add to / clear out your locker when there are no carts available

Rating:

5.0

10 ans d’excellent service

Rating:

5.0

The storage space is close, convenient, and perfect for my storage needs

Rating:

2.0

I was not told the first payment had to be on a card I had to run to the bank a second time while the movers I paid by the hour waited so it cost me an extra hundred dollars. They should make that clear so these situations can be avoided.

Rating:

1.0

Personnel mal formé, pas au courant des promotions faites sur le site. Personnel peu motivé, donnant très peu d'explication sur le fonctionnement de l'établissement. Expérience client déroutante.

Rating:

2.0

I would usually give UHaul an excellent rating, but for this move it was a disaster. I had pre-arranged the rental of a second locker for Oct 1 and was careful to ask whether it was OK if I came later to put the lock on because the moving truck would be arriving sometime between the 10th and the 18th of the month. When I got there, I discovered that the locker was rented to someone else. i was told that according to your policy, if someone does not come to put their lock on the locker quickly enough, the reservation is cancelled. I guess I understand why, because you have a lot of no-shows, but I was under the impression that I would start to be charged from the 1st of October automatically. This caused a great deal of inconvenience for us because we now will have to 1) pay more for a larger locker until a smaller locker is available, and 2) move my stuff again into the smaller locker. To avoid this for others in the future, I think your communications should make the rules about reserving more clear and up-front. It would have been nice to have a reminder email saying that my reservation would be canceled if I did not call or present myself in short order. I would have quickly called and resolved the issue immediately.

Rating:

4.0

Friendly staff, I always leave satisfied.

Rating:

5.0

Excellent service by the fellow at the desk at the location. Difficult to reach by phone. There should be the ability to. make changes to the reservation on the web site

Rating:

4.0

Samedi, le service était moins agréable que dimanche...

Rating:

5.0

I've never used a storage facility before and I found the whole experience to be surprisingly easy. The staff were always helpful and friendly.

Rating:

4.0

Keep up the good work.

Rating:

3.0

I liked storing at U-Haul but the price was way too high

Rating:

4.0

I found it difficult to find and print the monthly receipts online. The people at uhaul are great but the webpage is complicated and difficult to navigate.

Rating:

5.0

Staff very helpful , friendly and always answered any questions that you may have

Rating:

5.0

Les locaux étaient propre, les employés plaisants.

Rating:

3.0

Le local loué n'est pas éclairé. Une porte de débarquement est brisée depuis plus de 2 semaines et n'est toujours réparé. SVP prenez note car pour $230/mois taxe incluse, c'est beaucoup trop cher pour le service offert.

Rating:

5.0

All good, helpful staff

Rating:

1.0

I spent over $6500 at this location in the past year!!! Due to some unforeseen circumstances, I was running late on the day I had to vacate my storage locker by the "deadline" of 12:00pm. I asked the location manager, EMILE MURCIANO, if I could have a grace period of 1-2 extra hours (so as to avoid paying $360 for another month, when I'd be just 1-2 hours late). He flat out refused to accommodate my request. When he was reminded about how good of a customer I was and how much money I had spent at this location in the past year, he claimed that it was out of his control and blamed it on "U-Haul central." I contacted U-Haul customer service and they also tried to convince EMILE MURCIANO to have some compassion and leeway, yet he repeatedly declined to accommodate me in any way whatsoever. U-Haul customer service told me that the decision isn't up to them, but is at the sole discretion of the location manager. So, not only was the customer service absurdly poor for not accommodating a very simple request made by a high-paying customer, the location manager, EMILE MURCIANO had the audacity to blatantly LIE TO CUSTOMERS. He could have easily permitted another 1-2 hours but tried to blamed "U-Haul central." This type of behaviour is egregious. Also worth noting: the larger locker I rented at $360/month had ONE tiny lightbulb hanging from the ceiling and made it impossible to see anything in my unit unless I brought a flashlight. That is unacceptable. Also, there are signs stating that this facility utilizes insect and pest control, yet somehow when I unpacked my contents, there were flying insects in my boxes (which could NOT have come from me). I have videos and photos to support all this. So, overall, I would NEVER recommend this facility to anyone and I would strongly recommend that EMILE MURCIANO receive basic customer service training.

Rating:

4.0

too expensive!!!

Rating:

5.0

Very pleased Thank you

Rating:

5.0

Friendly, professional service, very easy to get a storage unit

Rating:

5.0

Excellent service

Rating:

5.0

Very helpful staff. A clean and well maintained facility

Rating:

4.0

great service staff was very good

Rating:

5.0

Thanks very food

Rating:

5.0

No complaints whatsoever. Very friendly and professional staff. Clean, secure facility.

Rating:

5.0

The person who registered us was was very polite,, helpful, excellent service!

Rating:

5.0

Good friendly service clean environment

Rating:

5.0

My first time renting a storage locker and it went very smoothly. Felt safe and secure and service was helpful.

Rating:

5.0

Just want to said thanks again for a clean storage place.

Rating:

5.0

I have used your storage facilities for more than 10 years now. I am extremely satisfied with the staff and storage local. If it was not that I have retired from working , I would still be there

Rating:

5.0

A+

Rating:

4.0

Great place well maintain

Rating:

5.0

EFFICIENT,HELPFUL,SUPERB SERVICE--WOULD DEFINITELY USE AND RECOMMEND THIS FACILITY. MERCI BEAUCOUP

Rating:

5.0

Very satisfied

Rating:

5.0

The place is very clean and secure.

Rating:

4.0

My overall experience was ok, my personal belongs was safe and secure, no water damage.

Rating:

5.0

Very good overall experience

Rating:

5.0

Occasionally, waiting time for service is a bit too long, but service is excellent.

Rating:

5.0

Everything was excellent.

Rating:

5.0

Very satisfied with the service

Rating:

4.0

Very good facility

Rating:

5.0

Staff always very helpful.

Rating:

5.0

Pourquoi est-ce que je reçois ce sondage en anglais?

Rating:

5.0

every thing was perfect

Rating:

4.0

Thumbs up!

Rating:

5.0

A very complete, clean and professional operation!

Rating:

5.0

Great experience. Thanks.

Rating:

5.0

Very professional employee was nice explanations were clear overall a great experience definitely will come back if needed

Rating:

5.0

Rapide et efficace

Rating:

4.0

great and friendly services

Rating:

5.0

1st experience with a storage facility. Was simple and smooth to get started, facility is very user friendly and it seems secure so all good so far. Dr Ron Dimentberg

Rating:

5.0

They were very helpful and very polite very nice experience especially being my first time renting a storage space Thank you Kerrie

Rating:

5.0

TtHE STAFF WAS ALWAYS VERY HELPFUL AND THE SERVICE WAS EXCELLENT

Rating:

5.0

Very comprehensive employes. Good compagny. I recommend to all !!!

Rating:

5.0

Very Good

Rating:

5.0

The employees there were very professional and well organized. They were very patient and knew what they were doing.

Rating:

5.0

Very friendly and helpful staff. I am a 74-year old customer who has been able to use the facility, alone most times. Your facility is safe and clean & very convenient for unloading & unloading.

Rating:

5.0

A bit expensive but top notch.

Rating:

5.0

Everything worked out perfectly for my storage time at uhaul. I would certainly use them again.

Rating:

5.0

Excellent experience. Staff very professional, helpful and kind. Facility well maintained, clean and exactly what I needed. Thank you!

Rating:

4.0

information from Emile was thorough, well explained and helpful and polite. Facilities were clean, I feel our items will be secure in the storage facility. thank you

Rating:

5.0

A-1 everything

Rating:

4.0

Nous devrions être en mesure de choisir la langue de ce sondage...

Rating:

5.0

The only somewhat negative comment would be that is a bit difficult to find.

Rating:

5.0

I had a very good experience with this storage facility.

Rating:

5.0

Very professional service from Kendon and Jean-Loup. 10 times cleaner and safer than depotium. thank you :D

Rating:

5.0

This U Haul Location is excellent. The staff are friendly, helpful and efficient. Having 24 hour access to our unit made our moving and storage project really easy. Thanks U-Haul! Brian V.

Rating:

4.0

Employee was very knowledgeable and helpful and took care of my leaving while serving someone else.

Rating:

4.0

Its ok

Rating:

4.0

Si g encore besoin vais revenir...merci

Rating:

4.0

Gentleman who served me was extremely knowledgeable and showed me everything I would need to know to operate smoothly.

Rating:

5.0

Excellent facility and friendly and helpful service as well as efficient and honest communication. Thank you

Rating:

5.0

THank you

Rating:

5.0

The service was always EXCELLENT and friendly! All the years the we had our units there we always got first class service. Thank you!

Rating:

5.0

Good service from Kendon and whole staff.

Rating:

5.0

Great storage!

Rating:

5.0

Good

Rating:

5.0

Keep up the good work!🌝