Customer Reviews for U-Haul Moving & Storage at 6th Ave

1860 reviews

1802 6th Ave SE   Decatur, AL 35601
(Across from the round bank)

(256) 350-2955

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 350-2955

1802 6th Ave SE
Decatur, AL 35601
(Across from the round bank)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.

WILLIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
1.0

the associates at this location are very unprofessional and very rude.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MARSHELL G. 
Rating:
1.0

I was offered a 4x8 trailer that was over 30 years old for a 1500-plus mile trip to New Mexico. I shared my reservations with the attendant and he did not offer any alternative. After picking up some things for the trip placed in the trailer, drove less than 10 miles, and found multiple things broken because the trailer had no suspension. I attempted to exchange the old trailer for a newer model but was told there were none available and was charged the day rate of $14.95 plus tax even though I had the trailer less than 24-hours. I would advise that you stay away from this dealer.

Jimmy S. 
Rating:
5.0

Very friendly staff.

BENITHA M. 
Rating:
4.0

They took a 100 bucks off my debit card I have yet recieved my balance back. It should have been put back the same day

SHEILA F. 
Rating:
5.0

For one thing when you call the place you are getting truck from the call dosen't go to another state and you can't talk to a person from that location. Get better trucks for a long haul because the truck i got was a peace of junk.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
2.0

They rented me a Uhaul where they knew the seat-belt indicator was broken, so I had to listen to chiming for 20 mins each time I started the thing. Also the truck was Garbage in that it did not want to shift gears, so I had to listen to that fun noise as well. The best thing I can say is that the AC worked

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

I didn't have a problem with this location and the workers per se, but the experience of attempting to put my household items in storage and being turned away due to lack of space availability was very dismaying. The worker on duty attempted to help. The location was okay.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TERESA L. 
Rating:
5.0

There was a little problem with both doors of the cab. They didn't close very well; had to try several times to get them to close well.

CHARLOTTE D. 
Rating:
5.0

Customer did not leave a comment.

OBRIEN H. 
Rating:
5.0

Customer did not leave a comment.

Omar P. 
Rating:
4.0

Customer did not leave a comment.

MALCOM F. 
Rating:
1.0

I used some of my rent money to for our house to move , I returned the uhaul on full and I did not get my deposit back so now me and my family have to find a way to make that money up to pay our rent uhaul it a scam and it hurts people in need instead of helping them

WILLIAM W. 
Rating:
5.0

No complaints at all.

JOSIE S. 
Rating:
5.0

Once again everything went well. Had a short wait while the U-Haul person was helping another customer. Service was very good considering that the person was working by himself. Will use U-Haul in the future when I need a vehicle.

Harvey B. 
Rating:
3.0

The trailer had debris and what appeared to be food under the door. And it appeared to have not been washed outside for some time. The staff was helpful and correctly hooked the trailer to my truck.

Jimmy S. 
Rating:
5.0

Excellent Customer Service.

Loyd P. 
Rating:
5.0

Taylor was very helpful. The facility was very clean and the employees were all very professional.

Justin T N. 
Rating:
2.0

Train your employees how to treat customers with respect instead of talking to them with a condescending attitude. And also explain to them that if a customer doesn't need equipment in the truck, take it out without charging the customer for it.

KELLY J. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Thank you.

Jimmy P.  |  First Impressions 
Rating:
4.0

One of the carts had a missing wheel.

Steve O.  |  Overall Experience 
Rating:
1.0

It wasn't necessarily the store. I made arrangements to pick up the truck 3 mikes from my house. I was emailed Saturday that my pick up and drop off place had changed from athens to Decatur due to the truck having issues. I called and was passsed around for over 2 hours. When I finally got to speak with someone about the additional mileage I was going to be charged for, she was the rudest person I believe I have ever talked to. I didn't change the venue y'all did due to equipment issues. The distance from where I was to pick up and drop the truck off was a total of almost 30 miles. My total usage was 71 miles. 30 if that was having to go to the new dealership. I just didn't think I should have had to oh that mileage due to an issue with a truck

Tara J. 
Rating:
1.0

RIPP OFF NEVER EVER AGAIN NO ONE THAT I EVER HEAR NEEDING A MOVING VEHICLE WILL RENT UHAUL...EVER

IDA C. 
Rating:
2.0

Customer did not leave a comment.

TAJINDER S. 
Rating:
4.0

Need more than one worker, I felt sorry for tha guy, he was really polite, thank you.

MARCELLO T. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

MEOSHA S. 
Rating:
5.0

The trailer leaked rain water from the front right side lower corner. (You can see the hole)This should be repaired before someone hauls furniture. Thanks, PS. The customer service at this location was Great.

HOWARD G. 
Rating:
2.0

Customer did not leave a comment.

Letesha S. 
Rating:
5.0

The young lady working there was very cordial and knowledgeable.

ALDON G. 
Rating:
4.0

Make sure they are understand the one day or 30 miles. I thought the minimum driving milage was 30

Tennis M. 
Rating:
4.0

When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.

lay j.  |  Overall Experience 
Rating:
4.0

Great Job

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
2.0

Took 35 minutes to get someone on the phone,after returning trailer. Returned it after hours. Called next day and your computer is a waste of time. Put someone there to answer the phone.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

Customer did not leave a comment.

EARNEST V. 
Rating:
5.0

Customer did not leave a comment.

Shana O. 
Rating:
5.0

The staff was friendly and very efficient. I can't imagine that they could improve the experience at all. I was amazed that they got my trailer outfitted so quickly and had everything together. Much quicker and nicer than other UHaul locations I've patronized

LEO F. 
Rating:
4.0

N/A

PATRICE G. 
Rating:
5.0

Personnel in two different locations were extremely helpful, friendly, professional. My only complaint was the 800 phone number and website. If I called the local number, I got the national number, which overall was frustrating and ultimately not useful. Sometimes I was able to do what I needed on the website, but not always. Personnel training is top-notch. Techno stuff needs work, but would definitely recommend the two locations in Decatur, AL.

JAMIE K. 
Rating:
5.0

Customer did not leave a comment.

Steve O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh C. 
Rating:
4.0

I only have one concern about the van that I used. I cheked and double checked to make sure that all the doors were locked before leaving. Yet, at my destination the rear cargo door was unlocked. And then on my return journey in spite of double checking the doors, I was motioned to by a passing car and when I stopped to check the van, I found the back cargo door slightly ajar. I secured it and continued my trip. Thankfully, when I arrived at my final destination all the doors were still securely lock.

ANITA R. 
Rating:
5.0

Trailer was full of pine needles and pieces of metal and had mud stains on tires. Trailer worked perfectly but just wanted to clarify that I returned the trailer just the way I got it.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Julee L. 
Rating:
5.0

Customer did not leave a comment.

lisa a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTANA A. 
Rating:
4.0

Customer did not leave a comment.

GORDON D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Weston S. 
Rating:
3.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Very nice people to help.

SUE M. 
Rating:
4.0

can't wait to go back again!

Luther G.  |  First Impressions 
Rating:
3.0

Was not able to reach them on the phone. Had to call another u-haul locally to give them a message on the return of my truck rental.

KRISTY L. 
Rating:
1.0

Taylor Davis was very rude, she basically lied to me when i ask about a truck being available to rent for the day. I basically had to call from her store and have a rep locate me a truck at her store. she could of at anytime stepped in and helped me, no customers in the store, but she didnt. I have and will telll everyone to go Hertz or another option.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Great staff Very friendly Fast service

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
4.0

Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.

john e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY Y. 
Rating:
5.0

This is the third time I've rented from this location, and the service is always excellent!

LAUREN M. 
Rating:
3.0

Customer did not leave a comment.

JANE B. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
2.0

The sales person seemed to be preoccupied and when we tried talking to her about the non functioning taillight she was rude and said she couldn't do anything because we had already rented the truck

Alice H. 
Rating:
5.0

Everything was great no improvement needed

Terrelshaney D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

It was fast and with little contact. Exactly what I was looking for.

ROSA W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY E. 
Rating:
5.0

Customer did not leave a comment.

KAMESHIA O. 
Rating:
3.0

She charged me 20 more dollars for after hours checkin when I told her what time I was bringing the trailer back I brought it back & put it back in the same spot

JOWHARAH W. 
Rating:
5.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

Great young lady on Sunday. She was by herself and ran it well.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Sam J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebekah P. 
Rating:
5.0

Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.

Trey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREN M. 
Rating:
1.0

The absolute worst experience. They computer system was a mess, long wait to get the truck. They said I could drop it off the truck after hours with no extra charge. When I dropped it off the website to check it back in tried to add a bunch of extra charges for just that. When I said that I did not agree with the charges they said they would contact me in 72 hours. Three days latter nothing, they already had my upfront payment so I did not worry about it, they did not contact me in 72 hours so that upfront payment should have been the final bill. TWO WEEKS LATTER they with NO notice or contact they pulled out a payment from my card. Now looking through my account it looks like the upfront payment never went through. Just how much of a mess is your company for the prepayment that showed up on my account to just disappear to show up TWO WEEKS later with not notification and for a different amount though the new amount is less however that happened. And three days after I turned in the truck they sent me a text to ask if I had returned it because they could not find it. How does it take THREE days to figure out one of your trucks are missing, (it was probably not missing they probably just did not update their computer that it was returned, as this was the issue that happened when I came in to pick it up), and instead of trying to figure out where they messed up first they decided to ask the customer if they know where the truck they turned in three days ago is. My experience felt like they had no organization and that no one was completing all the steps to return/rent the trucks out to people, and the website to pick/return the truck is an absolute dumpster fire with no consistency or quality control. The computers had gone down that day (which had caused the delay in me being able to pick up the truck) so I am going to give the benefit of the doubt and hope that most of this mess was do to the reboot of their system not going well. As someone who works a lot with computer I know how much of nightmarish mess it can be when systems goes down/ get out of sync/ crash. But also as someone who works with computers and spends a lot of time working on usability and testing, it is unacceptable to have website/computer systems that are that much of a mess. Though that issue is more with U-Haul itself then the actual location. The interactions with employs while in the store, while not anything great, was also not terrible. Over all, next time I move (may that be as far into the future as possible) I will be trying a different company to hopefully not repeat such a mess.

Kaden B. 
Rating:
5.0

Windshield Wiper need to be replaced.... That was the only thing.

Roy A. 
Rating:
5.0

Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!

Melanie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLOYD S. 
Rating:
5.0

Turn in was easy. Personnel at Decatur, AL told me to wait inside where it was warm. Took attendant maybe 10 min, told me the charges and I was gone. I mentioned the chip in the windshield.

Kevin D. 
Rating:
2.0

I had to hook up the tow dolly myself and unhook it. The truck also smelled like an ashtray. It was very disappointing. I only rented the vehicle for a few hours but if I were moving long distance. I would have never taken the truck at all because of the smell...

JEROME W. 
Rating:
5.0

Super friendly and helpful staff!

Amanda B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The drop-off sign needs to be bigger

THADDEUS E. 
Rating:
3.0

Customer did not leave a comment.

Heather D.  |  Overall Experience 
Rating:
5.0

GREAT TEAM OF EMPLOYEES

Gary S.  |  Overall Experience 
Rating:
3.0

The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn’t receive the free month rent because I didn’t rent the truck from that site. I feel that I should have been informed about that.

CHARLES H.  |  First Impressions 
Rating:
1.0

I was over charged and had to pay an extra day because the customer service that help me didn’t a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn’t get in my unit. They told me I wouldn’t be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn’t able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculous

BRENDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
3.0

Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!

angel f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather D.  |  First Impressions 
Rating:
5.0

Awesone!!!

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

holden k.  |  Overall Experience 
Rating:
5.0

Lady was very helpful!

Faye G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geneva c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kennie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

holden k.  |  First Impressions 
Rating:
3.0

Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.

Robert S.  |  First Impressions 
Rating:
3.0

Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700

CHARLES P.  |  Overall Experience 
Rating:
1.0

Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all day

Gary L.  |  First Impressions 
Rating:
5.0

The manager Taylor is awesome and extremely helpful.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol m.  |  Overall Experience 
Rating:
3.0

Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and left

Joseph L.  |  Overall Experience 
Rating:
1.0

You don’t do what you say

julie p.  |  Overall Experience 
Rating:
5.0

Very very friendly staff, easy to work with, storage was very clean

Kelly H.  |  Overall Experience 
Rating:
1.0

Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.

Paul G.  |  Overall Experience 
Rating:
3.0

The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.

Rick s.  |  Overall Experience 
Rating:
4.0

Very convenient, easy access, very helpful staff.

Patricia D.  |  Overall Experience 
Rating:
5.0

Service is great and Facility is clean. Very Satisfied customer.

Kennie G.  |  First Impressions 
Rating:
4.0

They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!

Vyron H.  |  First Impressions 
Rating:
4.0

Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

Sam J.  |  First Impressions 
Rating:
5.0

Great service!

Melissa J.  |  First Impressions 
Rating:
5.0

How great would recommend, also Would use again. Lowest price too.

Rick s.  |  First Impressions 
Rating:
5.0

The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

Karen K.  |  Reservation 
No reviews have been submitted for this location.

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