Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

4,377 reviews

19797 Livernois   Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island)

(313) 345-5770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(313) 345-5770

19797 Livernois
Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Arteece T.  |  Online Move In 
Rating:
2.0

Hire people who have and are able to maintain professional demeanor!

STEPHAN VERNE J. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANN W. 
Rating:
5.0

I've been coming to this location for years. Good customer service and friendly.

WILLIAM ALFRED T. 
Rating:
4.0

Customer did not leave a comment.

JAMES RENARDO S. 
Rating:
5.0

Customer did not leave a comment.

Brianna C. 
Rating:
5.0

Always very nice and friendly to me.

CLARLISA C. 
Rating:
4.0

Customer did not leave a comment.

JASMINE MARIE W. 
Rating:
5.0

Great customer service. I will return again.

FRAN VIOLET T. 
Rating:
4.0

Customer did not leave a comment.

MARC DEMETRIUS B. 
Rating:
5.0

I don't know it happened..but my reserved cargo van was not available...(maybe because I had to change p/up time from 3 to 4...(maybe they gave it to someone else) I had to "Hope & Pray" that the 1 & only person due back @ 4 would show... I arrived by bus..@ 3:45...NO other Cargo van available..n Lady did show. (THANK YOU LORD) around 4:45... Svc Rep..was trying to find another location...I have NO car to go to another location..& then it still wouldn't have been"for sure" because of.. something called "tracking" I had called "transport assistance" who really was busy..but would squeeze me in...I was VERY GRATEFUL Lady showed w/her return.. Of the years I used svc.. machines may have been down...But NO Cargo Van available (.. for an Non reschedulable move) This was a 1st... I hope to not experience again. . Thank you...very much..UHAUL again for your svc...

MARNINA LASHANE P. 
Rating:
5.0

The customer service was awesome

TONI LYNE N. 
Rating:
1.0

Manager was very rude

TENESHIA CHENELL W. 
Rating:
3.0

The truck was terrible. I had to keep pulling over during my move because it was running hot! Very disappointed!

Tyrese S. 
Rating:
5.0

I have used this location twice a year for years and I've always had great service. They are always accommodating once I arrive. I use the online reservations and they have me ready once I arrive. I will say this, I don't understand putting in all your information .. driver's license info and credit card if you have to do it once you arrive for pick up. That should all be done at pick up then instead of inputting all your information before hand.

RENEE BERNADETTE G. 
Rating:
5.0

representatives were more than efficient...excellent.

ANDREOS LAZAR C. 
Rating:
5.0

Customer did not leave a comment.

TANNISCHA L M. 
Rating:
4.0

I got stuck in the mud which took me over 2 hours to get unstuck. Please

ANGELIQUE CHEREE S. 
Rating:
1.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON IVAN T. 
Rating:
5.0

The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.

Anthony E.  |  First Impressions 
Rating:
3.0

I never rented a uhaul from this location but I am receiving text messages as if I did

GERARD RUBIN S. 
Rating:
5.0

Customer did not leave a comment.

MARSHAR LORRAINE W. 
Rating:
5.0

Customer did not leave a comment.

SHAWNDRIKA TYVET P. 
Rating:
4.0

Customer did not leave a comment.

KENYATTA JAMAL J. 
Rating:
5.0

You charge me for two days for Ben in 2 minutes late I think that was excessive greedy of you

RANDOLPH S. 
Rating:
5.0

Very respectful people

Clarence H. 
Rating:
3.0

have all the equipment rented in truck, not have the customer go back looking for it.

Cassandra B. 
Rating:
3.0

I left my vehicle after his and needed assistance with checking out. I called Cust Serv twice and was told I had a 15 wait. Not acceptable when you're alone and it's night time

kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES RODNEY-P S. 
Rating:
5.0

Customer did not leave a comment.

FATIMA W. 
Rating:
5.0

I was satisfied with service.

monica J. 
Rating:
1.0

Don't charge them for services they did not receive, don't duct tape parts or the truck together, and if someone uses a credit card to reserve a u-haul, don't give it away because they show up late and force the customer to get a larger than needed u-haul. Also, if the customer tells the store and writes that the dolly was not provided as paid for, rectify the situation with the customer instead of ignoring them.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

Talisha B. 
Rating:
5.0

Customer did not leave a comment.

Amberlee J. 
Rating:
5.0

All was good

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Yolunda W. 
Rating:
5.0

Customer did not leave a comment.

Kamal T. 
Rating:
1.0

The truck was being held together by ductape. The passenger door wouldn't open from the outside. Don't charge someone for a dolly when there isn't one on the truck and as a company 2 people were informed that there was no dolly. I am extremely dissatisfied with this service. Will caution people to avoid this location in reviews.

Shane H. 
Rating:
3.0

Make sure the truck is thoroughly cleaned, I shouldn't smell cigarette smoke inside where I'm driving. I'm a non smoker. Also even though I agreed to the charges, those other extra should've been more clearly explained before paying.

ANTONIO DESMOND M. 
Rating:
4.0

The vehicles should be always inpected by personal to make sure the proper lights are working. Because I have encountered the right & left reversed back lights not working on several occasions. I normally rent Cargo Vans ii have noticed that them Vans been Dog by other customer. But besides that the service is wonderful.

Thetesa B. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN DIEGO B. 
Rating:
5.0

Customer did not leave a comment.

Lateisha W. 
Rating:
2.0

Numerous charges to my credit card tying up money for 5 days.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

PAMELA LAGAIL S. 
Rating:
5.0

Excellent customer service

CLEVELAND C. 
Rating:
5.0

Customer did not leave a comment.

RUSELL RENARD S. 
Rating:
4.0

Customer did not leave a comment.

Raven T.  |  Overall Experience 
Rating:
5.0

7mi and Van Dyke location need custom service advice.

MANUELLA E. 
Rating:
5.0

Customer did not leave a comment.

Tamiko J. 
Rating:
5.0

Customer did not leave a comment.

JAIMIE HOFFMAN B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany N. 
Rating:
4.0

I returned the truck using the after-hours system. While it was mostly easy to follow, some better signage at the lot would have helped me figure out where I should actually leave the truck. I wasn't sure I left it in the right place. It also took me a few minutes to find the key drop, because I was looking for an orange box (which was what the app showed). So, better signage for the after-hours drop would help.

Sarah S. 
Rating:
4.0

Everything was fine

CLIFFORD HENDRIC S. 
Rating:
5.0

Customer did not leave a comment.

lydia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

The truck smell like urine badly

TERRIE LYNN R. 
Rating:
5.0

Customer did not leave a comment.

Javona C. 
Rating:
5.0

Customer did not leave a comment.

Javona C. 
Rating:
2.0

With the exception of Jared the manager I dare everyone in the store to be less helpful than they were

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

SEARLE K. 
Rating:
4.0

When I got there they were sitting around talking l stood there for 5 minutes

Michael L. 
Rating:
1.0

I had to cancel my storage unit because I physically couldn’t climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.

Hazel F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherrece D. 
Rating:
5.0

Customer did not leave a comment.

Shannell W. 
Rating:
4.0

Customer did not leave a comment.

Antoinette C. 
Rating:
2.0

More personable, cleaner truck (cab and storage areas), cleaner store overall, and more professionalism. I felt like a transaction, not a person.

Ryan T. 
Rating:
2.0

First off you need personnel that is sharp and know exactly what their duties are or how to help the customer...Secondly the man at the desk shouldn't be the same man as cleaning the trucks... Thirdly you just need more personnel and you need to have some black families on your wall those pictures on your wall is prejudice there is no black families we don't want interracial couple cuz black family black people come into that store all the time

FREDDIE RENE K. 
Rating:
3.0

Customer did not leave a comment.

CHERYL DENISE S. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY ROCHELLE E. 
Rating:
5.0

Faster service

KIERRA LAFRANCE R. 
Rating:
5.0

Customer did not leave a comment.

Marlon P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM DENNIS F. 
Rating:
5.0

The staff was very helpful and knowledgeable. It made my first experience with Uhaul very pleasant. I give those young men 10.

LISA MOULTRIE B. 
Rating:
1.0

I reserved a 20' truck for a 48 hour rental. Despite receiving a call and an email that the rental was confirmed, upon arrival at 7 am I was informed they didn't have a 20' due to a maintenance issue. I simply don't understand how I didn't receive a call or notification that my unit would not be available. Ultimately, i ended up having to use a 26' which cost more money and was a total pain to operate in a city.

Colin S. 
Rating:
1.0

emmanuel was nice however their trucks are not cleaned, first truck had a weed stench- the disinfectant wipes from the steering wheel alone were black- will not return to this location unfortunately due to lack of cleanliness.

ANISTIA T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
2.0

I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence

Shelisa G.  |  First Impressions 
Rating:
2.0

Reserved appliance dolly and dozen furniture pads a week in advance only to be told they don't have any upon arrival. The milage on the paperwork was almost 9 miles above the actual truck milage. App was not working right to do truck return. Took numerous tries.

Dovid R. 
Rating:
5.0

Keep it like it is very professional.

RAMON L. 
Rating:
2.0

Customer did not leave a comment.

OLIVIA FRANCES M. 
Rating:
5.0

Get that site together. I have been overcharged all 3 times I have rented and had to go in and get it fixed.

Nakia R. 
Rating:
4.0

Just really had an issue with the roll-up door being off track. Everything else was excellent

Lamont T. 
Rating:
5.0

Nothing, give your employer, Ritzi a big raise. He was very helpful and kind.

WANDA LOUISE S. 
Rating:
5.0

Great experience

Matleah S. 
Rating:
3.0

Customer did not leave a comment.

LACHELLE ALYSE L. 
Rating:
5.0

Everything was good

DAVID H. 
Rating:
1.0

Over the years UHaul has been consistently unreliable, unprofessional, and technology behind. In my last experience, my order was canceled without warning due to an error on UHauls behalf. That happened during a tight, move-in date. The replacement rental, which UHaul handled well, was run by an actual UHaul office. However, upon arrival, the cashier was in a shouting match with a customer on the phone and challenging them to a fight if they entered the store. This wasn't out of the norm in my experience with UHaul.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Shabrai P.  |  First Impressions 
Rating:
1.0

The truck had an oil light on. I told an employee and he said that it was probably a bad sensor. The employee never checked the oil level. The truck also had an annoying exhaust leak. I will never rent from this location again.

Jeffrey W. 
Rating:
1.0

I Reserved a 26 footer truck for pick up time of 10am for 24 hours I called there at 10:15 to tell them I was running behind and I wound be there in 15 minutes and before I could finish my statement I was told that my truck reservations was canceled and given away no one from Uhaul contacted me they just gave my truck away per your contract we have one hour grace period and I should have received a call I had to rearrange my movers and reReserve a new truck with a pick up time of 6:45 and due to the fact this was on a holiday weekend and the inconvenience I have to reserve for another day and was charge a whole day so I'm very disappointment with this location with the lack of Communication and not honoring your own contract not only did I not move on time I was out of way more money then I planned .

Exia L. 
Rating:
5.0

Keep up the good work

RICHARD OLIVER G. 
Rating:
5.0

The young lady at the desk was very friendly and so was the guy at the return station.

DELORA PAULINE A. 
Rating:
5.0

Nothing

JOHNNY LEE H. 
Rating:
4.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Reva B. 
Rating:
5.0

Customer did not leave a comment.

JERRY EUGENE S. 
Rating:
5.0

The service was exemplary and very professional.

ROSILAND M. 
Rating:
5.0

Pre-check trailers so lights and wheels are known to be in good condition. Personnel did a good job of correcting problems on the fly.

ROBERT ALAN B. 
Rating:
4.0

Extremly helpful staff. I appreciated their professionalism! I would recommend this location to others!

RANDY JEROME D. 
Rating:
5.0

I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.

Rebecca W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
4.0

Customer did not leave a comment.

Sherri T. 
Rating:
5.0

Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!

FELICIAMARIA L.  |  First Impressions 
Rating:
5.0

You served us well👍🏼

SHIREN F. 
Rating:
4.0

Just need more workers. The wait was a little long but the customer service was excellent.

NYESHA STAR N. 
Rating:
5.0

Stronger wifi would be helpful for mobile app usage at pickup/return.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

Kinra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chedrin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaSherie D.  |  First Impressions 
Rating:
2.0

The manager was very rude

Fatimah D.  |  First Impressions 
Rating:
5.0

Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.

Daisy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  First Impressions 
Rating:
3.0

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Sondra J.  |  First Impressions 
Rating:
5.0

David is very helpful

Myra L.  |  First Impressions 
Rating:
4.0

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

kevin w.  |  First Impressions 
No reviews have been submitted for this location.

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