Customer Reviews for U-Haul Moving & Storage at Airport

1753 reviews

2902 Hershberger Rd   Roanoke, VA 24017
(Off of I-581 Exit 3 W)

(540) 563-1644

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 563-1644

2902 Hershberger Rd
Roanoke, VA 24017
(Off of I-581 Exit 3 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NATHANLOI A. 
Rating:
5.0

The first location where my reservation was for pick up was HORRIBLE. It appeared to be a junk auto biz and they were using the only Auto Transport for their business and said the equipment was "out of service"..it looked fine to me. They should be removed from the system. Lucky for me at the late hour I was able to find equipment 2 miles away at Uhaul 2902 Hershberger Rd Roanoke, VA 24017 where the rep was able to help out without any issue and called customer service to switch my reservation.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

GILBERTFERREL W. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMDAVID N. 
Rating:
5.0

Customer did not leave a comment.

WALTER N. 
Rating:
5.0

Fast and easy online truck reservation. Quick and safe pickup and return. Best rental service that I have had in a long time. Wish it was like this each and every time.

Wesley C. 
Rating:
4.0

The trailer worked extremely well. If there was a short explanation of the net usage for the front tires, how to load and unloading time could have been reduced. We were delayed removing the vehicle due to circumstances with the vehicle shifting causing overtightening of the straps. There was no chain for securing the towed vehicle at the rear end. This allows the weight to shift forward. The only chain at the front became to tight to remove easily. The entire trip (200 miles) went very smoothly without problems or incidents. The truck and trailer were very easy to maneuver, handled very well, and the stability was much better than we expected. Customer service was perfect.

JUDYANN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
2.0

The tire service light was on the entire time I had the van. No one did a walk around the van with me. I found out after I left that I had no idea how to use the headlights. Also, the van was muddy on the outside. However, the inside was clean. I don't like the fact that no receipt was given at the end of the contract . I was told where to leave it with no record of having turned the van in.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer service agent was amazing and very professional...I had a problem with online method kept saying my location on my phone wasn't on when it was, but the agent took care of it for me.

BRIANCHRISTOPHER J. 
Rating:
5.0

Not a thing. Always professional!

BRADLEYTODD R. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Very hectic day but the employees were very helpful and did a great job

BERNARDEDWARD J. 
Rating:
5.0

Get that gate fixed to the storage unit

DEWAYNEA J. 
Rating:
5.0

Customer did not leave a comment.

ESVIDIOESVIN L. 
Rating:
5.0

Friendly staff and helpful.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYSHEMERA B. 
Rating:
2.0

Information given was wrong & gas content was wrong

JOELWENDELL P. 
Rating:
4.0

Customer did not leave a comment.

NAAOUSHALASHAWN C. 
Rating:
1.0

The manger was a karen and he was sooo rude never ever go there

BILALUDDIN A. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERMAXFIEL B. 
Rating:
5.0

Customer did not leave a comment.

JEROME F. 
Rating:
5.0

Not change my reservation last minute without my permission.

MariJo S. 
Rating:
5.0

Customer did not leave a comment.

LEROY N. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

EDWARDKEITH Q. 
Rating:
5.0

Everything was great, friendly service

Debbie M. 
Rating:
4.0

Customer did not leave a comment.

CHARLESWESLEY S. 
Rating:
5.0

In and out quickly!

Norman S. 
Rating:
5.0

Customer did not leave a comment.

LORETTAFAYE J. 
Rating:
3.0

Get more appliance dollies.

Leah W. 
Rating:
3.0

Customer did not leave a comment.

LISANORMA D. 
Rating:
4.0

Excellent service

Samantha S. 
Rating:
5.0

Excellent customer service! Thanks for your help with our move!

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDRAMON W. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
2.0

I was charged the same fee for 5 hours that is normally charged for a 24 hour rental. The truck was filthy and had mud inside and out

DALECHARLES T. 
Rating:
5.0

Customer did not leave a comment.

RAE LENERENATE R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

DWIGHTSTEPHEN D. 
Rating:
2.0

Have a truck of the reserved type available. Don't make the customer end up paying a gas surcharge and inflated gas prices because the U-haul wouldn't start.

Alexander M. 
Rating:
1.0

Communicate

SUSANDARLENE J. 
Rating:
5.0

It was great. Thanks.

ROBERT L. 
Rating:
3.0

I was not able to see my rental contract/agreement at time of pick-up and had to "trust" that everything was in order. It was emailed to me for later review. Similarly, I could not see my receipt at the time of return and again had to "trust" that everything was correct. It was emailed to me for later review. I asked the staffer to show me my receipt on any U-Haul device/computer screen and he was unable to do so. Any customer should be able to have this information for review while in the store!

PATRICIAANN B. 
Rating:
5.0

Customer did not leave a comment.

RUTHANN G. 
Rating:
5.0

Customer did not leave a comment.

LARRYDWAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Teddy A. 
Rating:
5.0

Customer did not leave a comment.

MARYAL-TAMIMI D. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENPATRICIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina M. 
Rating:
5.0

Customer did not leave a comment.

Allison J.  |  First Impressions 
Rating:
5.0

Professional Streamlined

ALICEMARIE P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDTHOMAS B. 
Rating:
5.0

Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.

Kathryn K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

GERALDEDWARD H. 
Rating:
4.0

Your customer service was excellent!

MICHAELROBERT B. 
Rating:
1.0

26 ft "gentle ride" truck was faulty mechanicallying, very bad suspension resulting in difficult acceleration, then brakes were faulty, screeching, locking up, then had power steering issues...Also, auto transport had not been properly checked in from previous renter...I felt ripped off, so I have filed a complaint for total reimbursement of my $1500...

KARENCROOK B. 
Rating:
1.0

The staff were so rude. I stood there for over 15 minutes without ever being acknowledged. A guy came in and immediately the manager addressed him and asked how he could help him. I spoke up and asked why I wasn't being helped and he said they were extremely busy. But you can help someone that came in 15 minutes after me???

TONIAJAN K. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

WAYNEHAROLD L. 
Rating:
5.0

Customer did not leave a comment.

IRA JAMES JR P. 
Rating:
5.0

Great service. Friendly staff. Quick check-in and return.

ROBERTVAUGHN M. 
Rating:
5.0

Friendly & efficient, exceeded expectations.

JOHNBARRY G. 
Rating:
5.0

Customer did not leave a comment.

DALEPATRICK B. 
Rating:
5.0

Customer did not leave a comment.

FERLIN M. 
Rating:
5.0

Customer did not leave a comment.

IRA JAMES JR P. 
Rating:
4.0

Office was so full of boxes it was claustrophobic.

MATTHEWTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

LOUISORLANDO T. 
Rating:
4.0

Customer did not leave a comment.

JIMMYALLEN F. 
Rating:
5.0

Customer did not leave a comment.

LOUGEN F. 
Rating:
5.0

Customer did not leave a comment.

HARRYEMERSON T. 
Rating:
1.0

It is unAmerican to force customers to wear a mask. Uhaul executives and managers should be ashamed of themselves for submitting to the globalist/leftist agenda.

ANDREWCARTER M. 
Rating:
4.0

The website would not recognize my location when returning the truck. It appears to have caused me to have a 20 dollar after hours fee.

William G. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
3.0

The price does not match the quality

Justin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cepada W. 
Rating:
5.0

Customer did not leave a comment.

CHARLESWHEELER W. 
Rating:
5.0

Keep up the good job!!

MARYHARRIS K. 
Rating:
5.0

Customer did not leave a comment.

WARRENDOUGLAS W. 
Rating:
5.0

Customer service reps were professional and I got prompt service.

MELINDAANN S. 
Rating:
5.0

Everything was wonderful. Know of no way to improve.

CURTIS S. 
Rating:
5.0

The agent was professional and polite

KEVINM W. 
Rating:
4.0

More people to answer the phone for questions

JAMESMARK W. 
Rating:
3.0

The 15ft truck was clean but wasn't well maintained because it had a lot of play in the steering to where it was hard for me to keep it between the White lines, very scary! Brakes would make terrible noises when I went to back up. I've rented uhauls before but never experienced anything like that.

LISADAWN D. 
Rating:
5.0

Customer did not leave a comment.

TYLERSHOWTA M. 
Rating:
2.0

Their customer service was poor.

LASHANDATANESHA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTORVAL S. 
Rating:
2.0

Tell someone the right price the first time. Where it needs to be dropped off at leave it at that location and not switch it up at the last moment. When the customer asks is it going to be the same as originally discussed

DERRICK S. 
Rating:
4.0

Customer did not leave a comment.

Derrick W. 
Rating:
4.0

The truck was pretty gross when I got in there ..it smelt like somebody was smoking in there

MILESWESLEY P. 
Rating:
1.0

Be honest about hidden fees, don't tell some one they'll receive there deposit back then find multiple ways to not give it back or give less than it's supposed to be. I put down $100 deposit and only got $45 back with no clear explanation where the other $55 went

ANTHONYDEWAYNE N. 
Rating:
4.0

Customer did not leave a comment.

JAMESALVIN J. 
Rating:
3.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Friendly staff. Brandon is great!

tiffany d.  |  Overall Experience 
Rating:
3.0

Always have someone at the front desk. Waited over 30 minutes with no one in sight.

TYLERTHOMAS D. 
Rating:
5.0

Easiest rental program I've ever been through. Loved it!

VIRGINIA T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYCHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Excellent service

JOHNSCOTT W. 
Rating:
1.0

Mice came in my storage

Daphne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  Online Move In 
Rating:
5.0

Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

levanda g.  |  First Impressions 
Rating:
5.0

Management and employees are always helpful, quick as can be expected while keeping accuracy.

Doug P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEENPATRICIA M.  |  First Impressions 
Rating:
3.0

Average

charles s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  Online Move In 
Rating:
4.0

The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.

Amber M.  |  Overall Experience 
Rating:
5.0

Brandon is the best

Ashley C.  |  Overall Experience 
Rating:
5.0

Service was outstanding!

WILLIAM G.  |  Overall Experience 
Rating:
5.0

The owner was no nonsense and very helpful.

Matasha C.  |  First Impressions 
Rating:
5.0

Love the place and staff

CLARISSA H.  |  Overall Experience 
Rating:
5.0

Customer services and promptness was very good.

dwight b.  |  First Impressions 
Rating:
4.0

I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.

beverly m.  |  First Impressions 
Rating:
4.0

i love it

Jason P.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental

Harrison M.  |  Overall Experience 
Rating:
5.0

I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!

Joseph B.  |  Overall Experience 
Rating:
3.0

Pricing was high enough I had to move.

Jim W.  |  Overall Experience 
Rating:
5.0

Brandon at Hersberger, Roanoke, Va is Awesome. A 10

debra w.  |  First Impressions 
Rating:
1.0

Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.

doug n.  |  First Impressions 
Rating:
5.0

There super nice people that work there,an very Accommodating to our needs

Mary H.  |  Overall Experience 
Rating:
5.0

Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.

Frank H.  |  Overall Experience 
Rating:
5.0

They was great and help me to the fullest of their ability

Preston E.  |  First Impressions 
Rating:
2.0

I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.

jim b.  |  Overall Experience 
Rating:
5.0

Courteous service and well maintained facility.

JAMES W.  |  Overall Experience 
Rating:
5.0

I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.

Gary D.  |  Overall Experience 
Rating:
4.0

Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.

Deborah P.  |  Overall Experience 
Rating:
5.0

They were nice and kind they help me with any problems show me how to do the card key they took real good care of me

Leroy S.  |  Reservation 
Rating:
4.0

Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.

James S.  |  Overall Experience 
Rating:
4.0

Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!

Kathryn E H.  |  Reservation 
Rating:
4.0

Need lights in units.

Virginia H.  |  Overall Experience 
Rating:
1.0

over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here

michael z.  |  Overall Experience 
Rating:
5.0

Great service!

Donna J.  |  Overall Experience 
Rating:
5.0

Easy to work with

Brenda B.  |  Overall Experience 
Rating:
5.0

storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you

Carol K.  |  Reservation 
Rating:
3.0

N/A

KARA S.  |  Overall Experience 
Rating:
4.0

They made the wrong right. Good customer service.

SHAINA W.  |  Reservation 
Rating:
5.0

Great job as always!

Christopher H.  |  Overall Experience 
Rating:
5.0

Thanks

WES G.  |  Overall Experience 
Rating:
5.0

Awesome!

muhammad h.  |  Overall Experience 
Rating:
4.0

On time and truck very efficient. Did their best to please!

frances s.  |  Overall Experience 
Rating:
1.0

I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help

Robert H.  |  Overall Experience 
Rating:
4.0

Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍

Ronald c.  |  Overall Experience 
Rating:
5.0

Great experience! Thank you!

Phyllis T.  |  Overall Experience 
Rating:
2.0

DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?

Benjamin C.  |  Overall Experience 
Rating:
1.0

The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.

Grace W.  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.

Tiffany J.  |  Overall Experience 
Rating:
4.0

Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!

amina a.  |  Overall Experience 
Rating:
1.0

Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.

Robin P.  |  Overall Experience 
No reviews have been submitted for this location.

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