Brandon had an attitude from hell-o with pickup said I was Inconvenience, also didn't want to honor a price I had gotten from customer service due to having to drive an hour each way to pick up my equipment. He told me â€œit is what it is at this pointâ€ when I threw a fit about the price, but by the time I dropped off he changed his tune, even helped me solve an issue I thought I was having with the closing of the contract. I give a 5/10.Rachael W.
Trailer Rental & Towing in Roanoke, VA at U-Haul Moving & Storage at Airport
Roanoke, VA 24017
(Off of I-581 Exit 3 W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Roanoke, VA 24017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There is a need to explain the U-Haul online registration and return, as I had already left the facility before I realized that I needed to go on-line to check the truck back in and clear everything. The manager was exceptional in assisting with the exit process.RICHARDBYRON L.
Well first thing off the credit card no touch pay was not working then was has to see my credit card not that i don't mind but no touch pay is the best way .Secondly the equipment was not really road safety ready there was a piece of the equipment that was broke this causing concern for the safety of other travelers. This piece of equipment should have been removed and fixed before allowing too be rented. I can say the time it took to get me on my way with the equipment was 35 to 40 minutes way to long. I can't at this time say for sure if I will ever use U-haul again.WILLIAMDAVID H.
over charged me on the gas mileBEVERLYANN H.
The manager, Brandon, was simply excellent.William L.
Very professional and quickly got me checked out. Very nice crew working.ALAN M.
We showed up to find out there were no storage units available even thou one was reserved. We had to find another storage unit in a hurry with a different company. We also had to wait to be taken care of because there was only one person who was trained to use the computer. The card was charged for gas even thou we only drove 11 miles and put $15 worth of gas back in. We would have never went with Uhaul if we would had known there was no storage units. Check your rental trucks for the correct amount of gas vs miles before you give them out and also dont let people reserve storage units if you don't have any!SANDRALJEAN S.
Great experienceSamuel L.
Improve after hours drop off for trailers, was not able to complete or submit online with my phone, process needs to be a little easier. Other than that everything was goodCLAUDETHOMAS H.
Motorcycle trailer handled very well, over all excellent looking forward to renting down the roadDALEERIC D.
We were not able to use the app to check in and the process was confusing, ended up being charged extra. I reserved online but had to do it all over again basically in person. Waited a long time due to low staffing.KRISTIAN C.
The self check in process is ridiculous. I did not know they would call my contacts and so I got frantic phone calls from my family thinking I was being scammed. The mileage rate is exorbitant - almost one dollar per mile which ended up being more than the rental cost for the truck just for an in-town move. I will never rent from Uhaul again.Andrea W.
I was told at pick up that I would have an additional$60 charge for using a green dot bank card. I was not told that at reservation. Then when I asked if it was just their local policy he said no that it was company wide. I have rented uhaul 4 times in the past year , with my green dot card and never was charged an additional deposit. Then when he rang my card it declined even though funds were well beyond ample. Had to use another card . Seemed suspicious...MARTES H.
I tried to call the number for this location to ask a question regarding extending my reservation and I could not get through to talk with someone. I did not want to extend my reservation and get charged another 4 hrs when I may have only needed it another hour or so.TIMOTHYRYAN S.
Didn't have no good alignment was very dangerous to driveJINMY S.
Very rude man working at desk!!!! Not helpful at all.Danny B.
The first time ever having problems with a tow dolly, and I have rented many from uhualJESSELEE J.
Let me book a 15' when they didn't have any and I had to use a 17'William S.
Fast and friendly service!!NICOLEDARICE K.
What I didn't like was standing around 10 to 15 minutes waiting for someone to come inside to talk with me..HELENAA D.
The manager was very nice and helpfulNORMANODELL S.
They cheat u on mileage second time .. my mileage out was different from what was on the computer checking back in .. I take a picture of the mileage and gas with my phone each time .. the last time it was corrected .. this time I have to wait on a manger to come in on Monday and tak with him.. they guy who was working Saturday would not correct the mistake .. we'll see Monday 10th what happensGWENDOLYNLAVERNE B.
U-Haul trailer rentals are one of the few great values left in the world today. Also, the manager at this location is the best. He calls me by name every time I'm there. Such a great guy, great location and overall great experience. Thank youWilliam G.
Had a last minute issue come up, and uHaul was very helpful in my request.DARRELLROGER R.