Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You might want to the the engine in that truck. It does not want to down change when you’re going downhill works great going up but not going down.. and when the air conditioner is going when you’re going uphill, it cuts off. So something might be wrong with that trucks engine the transmission part but other than that, it was a great truck.
TRACY H
Rating:
4.0
When I picked up the trailer it’s clean and ready go but the driver side tie down needs be replaced as it was almost torn in half when I pick it up
ZACHARY S
Rating:
2.0
Truck had a harsh smell of cigarettes.
John L
Rating:
4.0
I did not physically visit the Roanoke location, I placed the order using the app. My boxes came from Roanoke, but logistics was handled through Lynchburg, VA. This part was great!
Boxes arrived on time in Panama City. Terrible customer service from this location. I can’t fault them for the lack of roadworthy equipment, that blame falls to corporate. Their customer service is practically nonexistent! Don’t answer their phone, don’t return calls, nationwide customer service is unable to reach them, (again a shortcoming of corporate). If calls are going to be routed to the next available customer service agent, they need to be able to reach out and contact specific locations. I spoke with many, well intentioned customer service representatives, who ran into the same brick wall, trying to help me get information from the Panama City location. Not their fault but a real issue for me that corporate has overlooked or neglected to prevent this problem from occurring. My moving help was great. Panama City location needs attention.
Michael M
Rating:
5.0
The U-haul dealership on Hershbeger is an excellent business to work with. They are professional and friendly. Very pleased with their service.
ESTELLA R
Rating:
5.0
Customer did not leave a comment.
Denyse W
Rating:
5.0
Customer did not leave a comment.
DAKOTA M
Rating:
5.0
Very easy and straightforward process. Had exactly what I booked waiting for me and helped on pickup and return. Great experience and I will be back.
JOHN K
Rating:
5.0
Customer did not leave a comment.
Thaddeus H
|
Overall Experience
Rating:
5.0
These folks were excellent!
MITCHELL C
Rating:
3.0
Customer did not leave a comment.
BRYCE D
Rating:
5.0
Customer did not leave a comment.
Pablo V
Rating:
5.0
Customer did not leave a comment.
STEVEN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC N
Rating:
1.0
The customer service for pick up and drop off was honestly to worse ever. The truck had operations issues and barely made it to destination. Also, I had to leave my vehicle behind in Roanoke because of the hat hatch not being available when I picked up rental
JAMIE B
Rating:
5.0
Customer did not leave a comment.
TIMOTHY J
Rating:
5.0
Customer did not leave a comment.
Clinton W
Rating:
5.0
The U Haul located in Roanoke was fine, it was the starting point that was awful.
CLAY C
Rating:
2.0
I would not recommend this location only because of the personal.
SERGEI L
Rating:
4.0
Customer did not leave a comment.
Joyce P
|
First Impressions
Rating:
4.0
I like the free month special
dina a
|
Overall Experience
Rating:
4.0
The final price was more than the original price quoted to us
Leonard H
Rating:
5.0
Customer did not leave a comment.
PAMELA W
Rating:
5.0
Overall, good experience, keep up the good work
GREGORY K
Rating:
5.0
Quick and professional service
Overall nice facility
JOSHUA H
|
Overall Experience
Rating:
4.0
It was a hectic Saturday morning, but the staff managed it well and were very pleasant and accommodating
PATRICK M
Rating:
2.0
The old man. Was very rude and not helpful
Dorothy W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dustin w
Rating:
2.0
The manager is a liar, I went to a different uhaul to rent a truck to move my stuff out simply to not have to deal with her.
Christopher H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH V
Rating:
5.0
Customer did not leave a comment.
NANCY D
Rating:
5.0
Customer did not leave a comment.
ADAM A
Rating:
3.0
Tire pressures not checked 1 tire I had to keep putting air in. I tried to get location to just change tire they wouldn’t said they’d give me another trailer which meant I would have had to unload and reload, not an option
BRETT D
Rating:
5.0
Customer did not leave a comment.
Maryann E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEAH F
Rating:
4.0
Customer did not leave a comment.
WILLIAM K
Rating:
4.0
Customer did not leave a comment.
TABATHA S
Rating:
5.0
Customer did not leave a comment.
STEVEN K
|
First Impressions
Rating:
5.0
From start to finish this was a great experience. The staff are professional and efficient.
David M
Rating:
4.0
Customer did not leave a comment.
GENE W
Rating:
5.0
Customer did not leave a comment.
KENNETH V
Rating:
5.0
They were quick on the drop off. Friendly, gave clear and helpful instructions. I would rent here next time.
John R
Rating:
5.0
This location is good and the employee are very professional and kind I
Carlos m
Rating:
5.0
If I HAVE to complain: the gas wasn't completly full & the truck windshield was bug encrusted.
The manager was competent and friendly.
FRANKLIN L
Rating:
5.0
The welcoming and friendly and informative staff and technicians were wonderful. And the Hitch specialist was an expert as his craft and made the experience great.
HARRYEMERSON T
Rating:
4.0
Customer did not leave a comment.
CARL R
Rating:
4.0
They were fast, efficient, and made unloading and returning extremely easy. I couldn't have been happier with their service as well. I wasn't in this location as long as the pickup location, but if there's a place you need to drop off your equipment where the people know what they're doing and do it well, here is where to do it.
WISPER A
Rating:
5.0
Customer did not leave a comment.
VAN L
Rating:
5.0
Customer did not leave a comment.
ALVIN G
Rating:
5.0
No wait and very quick service.
MELISSA P
Rating:
5.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robin F
Rating:
5.0
Customer did not leave a comment.
DEBRA C
Rating:
3.0
Staff could be friendlier and work on customer service. One employee ignored us for several minutes while she took a smoke break and another employee disappeared as well.
AARON G
Rating:
5.0
Excellent service
ANDREW P
Rating:
4.0
Customer did not leave a comment.
Robin F
Rating:
5.0
Customer did not leave a comment.
SAMUEL L
Rating:
5.0
Customer did not leave a comment.
Dayne J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHER A
Rating:
4.0
Customer did not leave a comment.
REGINALD W
Rating:
5.0
Nicky was great!!! Super helpful and friendly
LORI L
Rating:
5.0
Customer did not leave a comment.
CAMERON C
Rating:
5.0
If I have to move again I will use u-haul
warren b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GWENDOLYN D
Rating:
5.0
Staff was busy, but smiling and helpful. Entire process for drop-off was quick and easy. Thank you!
Daniel B
Rating:
5.0
Customer did not leave a comment.
ALISHA J
Rating:
3.0
My reservation was moved to another location without me being notified of the change. The trailer I was presented with was missing a light lens at first they where hesitant to find/provide one, but did. I inquired if a damage inspection was needed and they told me no. I took pictures of all damages and inconsistencies to protect myself from additional charges at return. During my trip a taillight that was not properly(2 of the 4 where not fully inserted into rubber grommet) installed fell out and was dangling by the wires.
I recommend if you do rent from any location that you thoroughly note any and all damages for your own piece of mind and safety.
DANNY W
Rating:
4.0
Keep doing what you are doing because you are doing it right!
CHARLES M
Rating:
4.0
The storage was clean and neat. But, had mice that skittered to somewhere.
Linda D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Quick and easy, nothing hidden.
CRAIG E
Rating:
4.0
The man running the location that day was harried and distracted. Too many things coming at him at once. Made it difficult for him to communicate effectively
WILLIAM M
Rating:
4.0
The schedulers and drivers were fantastic - excellent customer service. Only one glitch - maybe my box arrived after hours, but it wasn't scanned in until the next day, leading to auto texts from uhaul that my box had not been delivered - and some time and worry to untangle all that.
Susanna M
Rating:
3.0
My answer above was the staff helpful and friendly and I said no. No went to being helpful, yes to they are were friendly. My explanation is below.
I was using this facility to hold my uncle's furniture, which I'm his Executor. I was paying the monthly fee from the estate account which is a check. It would be more of a convenience if Associates could be trained to accept checks and they clear while customers are there instead of only Managers using this option. I had to wait 15 minutes one time to pay my rent and another time I was moving out furniture and had to buy straps in the store and the Associate couldn't accept my check. Then on the day of my move out on 3/12/25 the Associate of 3 years didn't know how to refund a $6 credit on my account and would have the manager call me.
DANIELLE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lakrisha b
|
Overall Experience
Rating:
4.0
Jeremiah was very helpful courteous and knew his stuff!!
HAROLD J
Rating:
5.0
aok
ROGER L
Rating:
5.0
Very friendly staff when my daughter and I were there
Darlene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIMITRI V
Rating:
5.0
Mr. Jeremiah is always above reproach and most excellent in customer care and service. Five stars I🌟🌟🌟🌟🌟
JESSICA H
Rating:
5.0
Customer did not leave a comment.
JOHNNY W
Rating:
5.0
Customer did not leave a comment.
SHABO K
Rating:
2.0
Not treat the customer like a potential thief, by not taking his picture with your, what looks like a personal cell phone, and and my license and my license plate that I am sure the clerk was instructed to do. I don’t blame the employee he was very helpful but this was a terrible experience as far as renting a simple trailer. I would never use that U hall on Hershberger again. And the employee once again was just doing his job but I have never been to a U-haul and had that happen. If I wasn’t on a time crunch I would’ve said the hell with it. It Won’t happen again……..
KEITH H
Rating:
4.0
The personel were eating and no one came to check me in. After a while i unloaded my personal truck from the trailer and went inside but they said just to leave it and they would email me a receipt. I did not receive a receipt.
Scott G
Rating:
5.0
Customer did not leave a comment.
PAUL M
Rating:
4.0
Customer did not leave a comment.
CHAKEETHANICOLE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PERRY J
Rating:
1.0
Gave the wrong trailer. We wasted hundreds of dollars to drive to SC to learn that the wrong trailer was given, not counting the tow bill we got on top of all of it. People need to learn to do their jobs!!!!!!
VALERIE B
Rating:
5.0
Great employees and customer service
IAN C
Rating:
5.0
Customer did not leave a comment.
Donnie L
Rating:
5.0
The store was clean, organized, and easy to navigate in. Thanks for all the help of the well knowledgeable employees and managers. Ms. Nikki Hamm has always been a pleasure to work with when it comes to renting my storage unit, getting boxes. Uhual was the only reason we didn't get stuck in Texas. I will always recommend uhual for storage and/or moving because of the Godly spirits they have working for them. Ms. Nikki I wish you blessings to you and your family. Along with all the staff members working along side you. Thank you Uhual for all you do for your customers -Crystal
CRYSTAL V
Rating:
4.0
Customer did not leave a comment.
Virginia S
Rating:
5.0
So, the girl that helped me was AMAZING!!! They all were but, my girl was a life saver!! I wouldn't of been able to do anything without her.. Embarrassing but true! Thank you for having people like her on your team!
MARINA R
Rating:
5.0
N/A
HUGH F
Rating:
5.0
Customer did not leave a comment.
Naresh k
Rating:
5.0
Customer did not leave a comment.
TROY L
Rating:
5.0
Customer did not leave a comment.
TIMOTHY C
Rating:
4.0
Jeremiah and Antonio were excellent. I was distraught and Jeremiah was very calm and patient. It was a nice experience.
Sabrina j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAYLA N
Rating:
3.0
Customer did not leave a comment.
GERALD P
Rating:
5.0
People we’re great
JUNIOR H
Rating:
2.0
The drop off and pickup from Florida from loading went very smooth and all troubleshooting was done with ease and staff were all courteous and helpful. It was a great start to the experience. The drop off and pick in Virginia for unloading was a mess. I got transferred sometimes over 6 times to various offices, put on hold and hung up on, received little/no updates and had to manage a significant portion of the coordination without any assistance from the U-Haul team. Dates were randomly changes multiple times with no notice, I would receive automated texts or emails with status changes and no phone calls to confirm. When the driver came to drop off the boxes she was extremely friendly but got stuck in the mud with the tractor placing a box on the lawn and then had to get towed out after over an hour of troubleshooting and trying to receive help from her own office. Also, it ruined a huge section of the grass and left mud tracks on part of our neighbors driveway. They then changed the pick up time for the empty boxes without notifying me and I had to call back to get it fixed. The drivers were all wonderful but the dispatch and coordinators at the office were a nightmare to work with and it just constantly felt like nobody was communicating well internally. If I move again I absolutely wouldn’t use this service.
SPENCER S
Rating:
4.0
Customer did not leave a comment.
LAURA T
Rating:
4.0
The final charges receipt was slow in being sent. After a phone request about the matter, the final confirmation was received. The final receipt was as expected.
DAVID W
Rating:
5.0
Excellent and prompt customer service during pickup and return !!!
JAMES E
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
5.0
Staffing at the hershberger rd roanoke va were great.
DAVID M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MEGAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE H
|
First Impressions
Rating:
3.0
Whoever designed this place did so with the precision of making sure a 26 ft truck has 1 inch on all sides to maneuver. When you see it on Google maps there's a regular car parked inside and it looks tight for the car. There were 2 trucks parked inside the fence by the gate. Not that you can make that turn down the first row anyway, but after you make three 6-point turns to drive all the way around, which was hard enough, I had to back out and around the corner to go down another row just to get out. If the trucks weren't there, I still would have had to drive all the way around and up one of the rows to get back to the gate. Had any one else been there I wouldn't have been able to get out at all. The staff was helpful once you get their attention, but if you are someone who is timid or waiting for someone to stop talking or doing what they're doing to greet you, you'll be standing there for a while. You have to interrupt them. I'm all about being chill at work, but when a customer comes in the door, put your phone down, stop eating, and at least one person leave the conversation to say, "How can I help you." I can deal with the office but the storage area itself is all but unusable. It's like nobody thought that actual Uhaul trucks would be driving through there. Not to mention more than one.
Bernard H
|
First Impressions
Rating:
5.0
Excellent location, clean and Robin at checkout was great!
MICHAEL L
|
Overall Experience
Rating:
5.0
Great team in the office, always very helpful and pleasant.
Mary P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONNAJEAN E
|
Overall Experience
Rating:
2.0
Gate was usually unlocked in a not great part of town. company unit that has been used for at least 6 years. no effort was made to keep us there. needed a larger unit. have moved the unit to public storage.
michael m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Towanna A
|
Overall Experience
Rating:
5.0
I will definitely use this facility for future storage needs. The location is convenient, the facility is well maintained and the office workers were friendly and professional. I had an excellent experience at this location!
eleanor s
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephon w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JO A
|
First Impressions
Rating:
4.0
Met all my needs. Good service.
Sean B
|
Overall Experience
Rating:
5.0
Smooth usage of storage with no complaints.
Sean B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stefanie R
|
Overall Experience
Rating:
5.0
Great GM and team!
Blaine R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jessica b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney H
|
Overall Experience
Rating:
5.0
Everyone was very knowledgeable and polite.
Shirley L
|
First Impressions
Rating:
4.0
A great place for storage
James t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel S
|
Overall Experience
Rating:
5.0
Not only did I get the unit I also reserved a van. Sadly my plans fell through for the dates I choose and they were kind when I rescheduled. Staff was overall great!
Norma H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
5.0
very satisfied customer
Donald J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NECHELLE L
|
Overall Experience
Rating:
4.0
Thank you very much for being clean.
terence g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEGAN J
|
Online Move In
Rating:
3.0
No help in anything regarding lock. If your key doesn't work. You are screwed. Call Locksmith was the answer I got. I would think they would be more accommodating since I just paid for storage for 6 months. Why don't they even provide the service for you?.
Valerie Y
|
Overall Experience
Rating:
5.0
Nicole was an absolute pleasure to work with. Many people that use storage do so during a life disruption, sometimes good, but many times not. This was the latter. Not my life thankfully, but trying to help a family member from afar. Nicole was very quick to respond to phone calls and emails, and went out of her way to make this process, closing out the storage unit rental, as easy as possible for us. She should definitely be recognized for her hard work and dedication to the customer experience. Bravo!
NICHOLAS C
|
Overall Experience
Rating:
5.0
Staff very friendly!
Lyndsay P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Denisha W
|
Overall Experience
Rating:
5.0
They went above and beyond! Can't say enough kind things about the people here. 10/10 recommend.
janie d
|
First Impressions
Rating:
5.0
Thanks you for great employee 👍 Very friendly and welcoming 😊 smile.
chaniece m
|
First Impressions
Rating:
5.0
These guys were easy to work with and never inconvenienced me. Even when they had to do construction or update the facility they made sure I had a key to a new lock and knew what hours my space would be available. They do a great job and I had an excellent experience. I’ll be referring folks when they have storage needs. Thank you.
Jordan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Meike Q
|
Overall Experience
Rating:
1.0
Nicole was very rude and stoled all my belongings out of my storage
Tesha J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CRISTINA W
|
First Impressions
Rating:
1.0
They had made a mistake on our paperwork. When we went to empty our unit, they would not give us access to the unit. They actually threatened to have my husband arrested for trespassing! It was a nightmare!
Pamela T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Autumn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISKANDAR S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Freda B
|
First Impressions
Rating:
5.0
Claude was efficient, pleasant and helpful. I appreciate his assistance.
Laura H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter C
|
Overall Experience
Rating:
5.0
The staff was amazing,accommodating, very helpful, & friendly
SHKISHA T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cynthia t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chriistie G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrew C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael H
|
Overall Experience
Rating:
5.0
Excelent
Nehemias L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francis L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEGANJO L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DEBRAPATRICIA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRINITYUNIQUE J
|
Overall Experience
Rating:
5.0
Price was reasonable experience was good
cheldon m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorraine L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorraine L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sherley S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine M
|
First Impressions
Rating:
5.0
Very impressed with U-Haul and your business and service. Outstanding.
Mark W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Towanna A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shavon E
|
Overall Experience
Rating:
5.0
Thanks again
Shadeja T
|
First Impressions
Rating:
3.0
I hated it, because I never got a refund for what I paid initially at the other uhaul so had to pay extra due to the different service I recived from the call center operator and the clerk at the uhaul I was at first, I lost 100.00 due to supposed no refund given out, but operator said I would get one, but soon as am late I get charged extra fees, and locked out of my storage, sooo glad am not in business with Uhaul anymore and most definitely will not get it again if I ever need storage again.
Evelyn D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anamaria S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Candace M
|
Overall Experience
Rating:
5.0
I had a pleasurable experience at this facility. Harvey was the clerk who assisted me. He was friendly and helpful. The facility was clean and well maintained. I would recommend this facility to others.
pamela h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shavon E
|
Online Move In
Rating:
5.0
It was a good move thank you
TIMOTHYRALPH N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Candace M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sean m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ahndrea m
|
Overall Experience
Rating:
1.0
I never hated a storage facility as much as that place I don't think it was the place is the people that worked at the place there was non helpful they always left the gate closed I could never get in there just get my stuff I go back and forth get stuff from there for work I've never been able to get there except for twice and go drive up in there and get my stuff for work and leave and be in time for work only twice the rest of the time I've been up there I never got in there the gate was always closed when they were open it was closed when they were closed they were closed but at 9:00 I couldn't get in there to get my stuff there was nobody to go see to get the gate open I had no way in there and this went on and on and then the guy showed me a way to get in there where I didn't need to go through the gate and then they started putting new halls in front of there where I couldn't even get back there that way when I moved out I had to walk my stuff to my car for probably a football field away I hated it
Hila b
|
Overall Experience
Rating:
5.0
Management staff is excellent and professional.
Raymond L
|
Overall Experience
Rating:
5.0
We had a less than pleasant experience with a different uhaul facility, but this one was excellent! Highly recommend.
Larry R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DONNA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN W
|
First Impressions
Rating:
5.0
Rep at front desk
Tiffany W
|
First Impressions
Rating:
5.0
Amazing help and customer service 2 thumbs up
wesley c
|
First Impressions
Rating:
1.0
Awful location needs shut down
Vincent S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sean m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Birdie E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
marilyn m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keisha L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MeKia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antoinette P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica S
|
First Impressions
Rating:
5.0
Thank you for the excellent professional courteous customer experience displayed/executed by your staff toward me.
Reva S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shenika C
|
First Impressions
Rating:
2.0
Good service and friendly
Peggy s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary S
|
First Impressions
Rating:
5.0
J D was very accommodating of our special circumstances. The unit is easy to get to and was clean.
Yvonne A
|
First Impressions
Rating:
1.0
I had things broken in my storage when I moved things out cause they had new doors put up an I moved all my things out on the 31st an they still took money out of my accounts an now I’m getting a run around about my money an the damage that was done
Vennetta H
|
Overall Experience
Rating:
5.0
This Uhaul was soooo far above my expectations, great caring and oh so kind. I aporeciate each and evert empkyee there. Thank so much and friends now.Awesome job forever grateful
Marilyn Brown.
Marilyn B
|
Overall Experience
Rating:
5.0
Good services
Sanford G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy G
|
Overall Experience
Rating:
2.0
Employees are very rude and unhelpful.
Amanda G
|
Overall Experience
Rating:
4.0
The service was nice the employees were nice the facility was clean had no problems every now and then the gate gets stuck but that's about all but overall I would say it was a good experience and I would recommend you or you all to somebody else this facility
EVERETT W
|
Overall Experience
Rating:
4.0
Thank You
doug n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany W
|
First Impressions
Rating:
3.0
I could not call a location. I tried multiple times because my payments were being drawn from the wrong account and I wanted to straighten it out. Also, the way I see it, I haul owes me 2 service charges at my bank for IF charges because they couldn’t follow directions. A customer cannot get through to unsullied employees that could possibly help them.
Jerry W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derielle K
|
Overall Experience
Rating:
2.0
The staff at this facility are pleasant...... however, I just picked up my (2) storage units less than 2 days ago after being stored for approximately 5 months and have found roaches, live roaches in my items, since getting our stuff into our home. While packing up our stuff, at the unit, we saw 2 live roaches on the outside of our boxes but didn't worry too much, as the units are located outside. This is totally UNACCEPTABLE!!! I woke this morning and found another live roach in my laundry room. The home we moved into is new and I am highly upset. I called the store today to inform and speak with management. I am currently pending a call, as he was not working today. I'm not sure if we had someone move into a unit close by that had bugs or pest control wasn't performed regularly. DO NOT store your belongings here if you care about your items coming out as they went in. BUG FREE!!
APRIL W
|
Overall Experience
Rating:
4.0
I wish I would have been afforded a larger space but we made it work. I wasn’t pleased with the truck rental part. We didn’t get the furniture dolley, but I still got charged for it. I didn’t get a mattress cover with my box order, but I still paid for it. I want a refund, please.
Mary S
|
Online Move In
Rating:
4.0
Nice place
CICIL C
|
Overall Experience
Rating:
5.0
I was a little upset because when I called to reserve the truck and storage, I explained what I had to put in storage and that I really needed the appliance dolly for the washer and dryer. Which I got a 10 foot truck with NO ramp! And no dolly. It was very hard to move everything. I also was very thankful that U haul place had a bigger storage! Other then all The frustration with that, everything else was great.
tina g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorecia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
margo g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ronald F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elnora T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shyria b
|
First Impressions
Rating:
5.0
Thanks for everything
Edna S
|
First Impressions
Rating:
5.0
Very clean establishment and courteous staff enjoyed talking to them
WILLIAMDAVID B
|
Overall Experience
Rating:
5.0
Great service and friendly staff
KEVINLAMAR J
|
Overall Experience
Rating:
3.0
When I rated the cleanliness the problem I had was all of a sudden i started getting roaches but rather then that I was fine with the uhaul.
Catina F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond L
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jose M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Howard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catina F
|
First Impressions
Rating:
1.0
I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn’t fixed my storage issue but they managed to have more new storage units put up in the facility where it’s supposed to be well lit with the 24 hour access offered but it’s not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!
Chia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALISHASHERMAINE C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberly D
|
First Impressions
Rating:
4.0
I had a great experience at your Williamson Rd location. Thank you
Brenda w
|
First Impressions
Rating:
5.0
Monique was very helpful and friendly.
Barbara W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARMEN S
|
First Impressions
Rating:
1.0
I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAIN
KEISHANICOLE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurisa C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dayshawn m
|
Overall Experience
Rating:
5.0
Most helpful only at this Hershberger location, I cannot say the same about others locations I’ve dealt with in Va so far. JD and Preston are great !!!
Paul U
|
First Impressions
Rating:
5.0
Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.
olivia e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sherise c
|
First Impressions
Rating:
1.0
Very poor customer service.
Very poor communication
Will not go above or beyond for customer
Will make customer spend money when they don’t have to.
Do not have trust in customer and favors different types of customers.
Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.
AYANNA N
|
Overall Experience
Rating:
5.0
Person helping me was so friendly I left telling my husband how awesome they were. It’s unlike any other uhaul location I’ve been too and I was in and out not like what I remembered when I’ve gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.
Katie G
|
First Impressions
Rating:
5.0
The Staff was all very accommodating and made a last minute transition easy and hassle free
DOMINIQUE A
|
First Impressions
Rating:
5.0
The staff and management was great. I will use them again and definitely recommend them to my friends. Thank you.
WILLIAMBRUCE G
|
Overall Experience
Rating:
5.0
I will always use U-haul
CARLO C
|
First Impressions
Rating:
3.0
With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.
Terry R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donavan a
|
Overall Experience
Rating:
5.0
They did great work to get me a good price. Thank you.
RUFFUS F
|
First Impressions
Rating:
4.0
J.D. and Preston was awesome they were very helpful and informative.
Juanita C
|
First Impressions
Rating:
5.0
Great management and staff will continue to come back. Thank you for all your help.
WILLIAMBRUCE G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linette C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRYAN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Germaine F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRENANTHONY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin A
|
Online Move In
Rating:
5.0
None.
Robert H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Diane F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri B
|
First Impressions
Rating:
2.0
The spring for the roll up door was broken and was difficult to raise and lower
Bruce Z
|
Overall Experience
Rating:
3.0
The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.
Terri B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael a
|
Overall Experience
Rating:
3.0
Polite employees would have been welcome
Diane F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
felicia y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
5.0
Brandon C is THE ABSOLUTE BEST!!! I’m Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!
Laura C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICAHEL B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura C
|
First Impressions
Rating:
5.0
I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.
William L
|
Overall Experience
Rating:
4.0
Would be excellent if gate worked.
donavan a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harry M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neama S
|
First Impressions
Rating:
5.0
Brandon, the manager, was very organized, cheerful and helpful.
William L
|
First Impressions
Rating:
4.0
The 5x10’ storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10’ unit if you have larger furniture.
Harry M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oliver G
|
Overall Experience
Rating:
2.0
Lost a lot of items because of rst infestation
Ruth T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gregory T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL M
|
First Impressions
Rating:
5.0
Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.
judy s
|
Overall Experience
Rating:
5.0
Best uhual experience I have had in my life. Thankful it was painless.
Oliver G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHLEENPATRICIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HARRYEMERSON T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison J
|
First Impressions
Rating:
5.0
Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.
Kathryn K
|
Overall Experience
Rating:
3.0
The price does not match the quality
Justin L
|
Overall Experience
Rating:
5.0
Friendly staff. Brandon is great!
tiffany d
|
Overall Experience
Rating:
1.0
Mice came in my storage
Daphne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna H
|
Online Move In
Rating:
5.0
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.
Levanda G
|
First Impressions
Rating:
5.0
Management and employees are always helpful, quick as can be expected while keeping accuracy.
Doug P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tshara J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHLEENPATRICIA M
|
First Impressions
Rating:
3.0
Average
charles s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa G
|
Online Move In
Rating:
4.0
The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.
Amber M
|
Overall Experience
Rating:
5.0
Brandon is the best
Ashley C
|
Overall Experience
Rating:
5.0
Service was outstanding!
WILLIAM G
|
Overall Experience
Rating:
5.0
The owner was no nonsense and very helpful.
Matasha C
|
First Impressions
Rating:
5.0
Love the place and staff
CLARISSA H
|
Overall Experience
Rating:
5.0
Customer services and promptness was very good.
dwight b
|
First Impressions
Rating:
4.0
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!!
Thank you so much.
beverly m
|
First Impressions
Rating:
4.0
i love it
Jason P
|
First Impressions
Rating:
5.0
Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental
Harrison M
|
Overall Experience
Rating:
5.0
I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone.
Thank you!!
Joseph B
|
Overall Experience
Rating:
3.0
Pricing was high enough I had to move.
Jim W
|
Overall Experience
Rating:
5.0
Brandon at Hersberger, Roanoke, Va is Awesome. A 10
debra w
|
First Impressions
Rating:
1.0
Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.
doug n
|
First Impressions
Rating:
5.0
There super nice people that work there,an very Accommodating to our needs
Mary H
|
Overall Experience
Rating:
5.0
Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.
Frank H
|
Overall Experience
Rating:
5.0
They was great and help me to the fullest of their ability
Preston E
|
First Impressions
Rating:
2.0
I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.
jim b
|
Overall Experience
Rating:
5.0
Courteous service and well maintained facility.
JAMES W
|
Overall Experience
Rating:
5.0
I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.
Gary D
|
Overall Experience
Rating:
4.0
Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.
Deborah P
|
Overall Experience
Rating:
5.0
They were nice and kind they help me with any problems show me how to do the card key they took real good care of me
Leroy S
|
Reservation
Rating:
4.0
Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.
James S
|
Overall Experience
Rating:
4.0
Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned.
If our needs ever require us to rent a truck again, we will come back to this location !!
Kathryn E
|
Reservation
Rating:
4.0
Need lights in units.
Virginia H
|
Overall Experience
Rating:
1.0
over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here
michael z
|
Overall Experience
Rating:
5.0
Great service!
Donna J
|
Overall Experience
Rating:
5.0
Easy to work with
Brenda B
|
Overall Experience
Rating:
5.0
storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you
Carol K
|
Reservation
Rating:
3.0
N/A
KARA S
|
Overall Experience
Rating:
4.0
They made the wrong right. Good customer service.
SHAINA W
|
Reservation
Rating:
5.0
Great job as always!
Christopher H
|
Overall Experience
Rating:
5.0
Thanks
WES G
|
Overall Experience
Rating:
5.0
Awesome!
muhammad h
|
Overall Experience
Rating:
4.0
On time and truck very efficient. Did their best to please!
frances s
|
Overall Experience
Rating:
1.0
I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help
Robert H
|
Overall Experience
Rating:
4.0
Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍
Ronald c
|
Overall Experience
Rating:
5.0
Great experience! Thank you!
Phyllis T
|
Overall Experience
Rating:
2.0
DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?
Benjamin C
|
Overall Experience
Rating:
1.0
The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.
Grace W
|
Overall Experience
Rating:
5.0
The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.
Tiffany J
|
Overall Experience
Rating:
4.0
Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!
amina a
|
Overall Experience
Rating:
1.0
Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.
