Customer Reviews for U-Haul Moving & Storage at Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Airport

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LOUISORLANDO T.
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Customer did not leave a comment.

JIMMYALLEN F.
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LOUGEN F.
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HARRYEMERSON T.
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ANDREWCARTER M.
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It is unAmerican to force customers to wear a mask. Uhaul executives and managers should be ashamed of themselves for submitting to the globalist/leftist agenda.

William G.
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The website would not recognize my location when returning the truck. It appears to have caused me to have a 20 dollar after hours fee.

Victoria S.
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Customer did not leave a comment.

Justin L. | Overall Experience |
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The price does not match the quality

Cepada W.
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CHARLESWHEELER W.
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MARYHARRIS K.
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Keep up the good job!!

WARRENDOUGLAS W.
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Customer did not leave a comment.

MELINDAANN S.
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Customer service reps were professional and I got prompt service.

CURTIS S.
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Everything was wonderful. Know of no way to improve.

KEVINM W.
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The agent was professional and polite

JAMESMARK W.
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More people to answer the phone for questions

LISADAWN D.
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The 15ft truck was clean but wasn't well maintained because it had a lot of play in the steering to where it was hard for me to keep it between the White lines, very scary! Brakes would make terrible noises when I went to back up. I've rented uhauls before but never experienced anything like that.

TYLERSHOWTA M.
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Customer did not leave a comment.

LASHANDATANESHA S.
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Their customer service was poor.

ROBERTORVAL S.
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Customer did not leave a comment.

DERRICK S.
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Tell someone the right price the first time. Where it needs to be dropped off at leave it at that location and not switch it up at the last moment. When the customer asks is it going to be the same as originally discussed

Derrick W.
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Customer did not leave a comment.

MILESWESLEY P.
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The truck was pretty gross when I got in there ..it smelt like somebody was smoking in there

ANTHONYDEWAYNE N.
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Be honest about hidden fees, don't tell some one they'll receive there deposit back then find multiple ways to not give it back or give less than it's supposed to be. I put down $100 deposit and only got $45 back with no clear explanation where the other $55 went

JAMESALVIN J.
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Harold S.
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tiffany d. | Overall Experience |
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Friendly staff. Brandon is great!

TYLERTHOMAS D.
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Always have someone at the front desk. Waited over 30 minutes with no one in sight.

VIRGINIA T.
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Easiest rental program I've ever been through. Loved it!

TIMOTHYCHARLES G.
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Customer did not leave a comment.

CHRISTOPHER R.
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JOHNSCOTT W.
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Excellent service

DEREK LEE K.
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MARK D.
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Antoinette S.
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Barry H.
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STEPHENBRIAN S.
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Mr. Cummings was very helpful.

ANTHONYTYRONE A.
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Make sure the trucks are inspected fully and check for faulty wiring

Daphne C. | Overall Experience |
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Mice came in my storage

Rachel C.
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Customer did not leave a comment.

Kendall O.
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ALFRED J.
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ROSILANDMAE B.
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Jennifer R.
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Donna H. | Online Move In |
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Customer did not leave a comment.

REBECCARUTH S.
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Very Friendly Staff. Only complaint: you all charge $3 a gallon for fuel if returned low but don't offer anything for fuel when returned above the 1/4 of tank of fuel. Doesn't quite seem right!

Rosa H.
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Customer did not leave a comment.

RICHIE D.
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ROBERTS N.
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Make sure the equipment is in good working order before you leave the store. We had to pay someone $30.00 to fix the trailers before we could use it.

ARTHURLOUIS H.
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Customer did not leave a comment.

JOHNHOWARD W.
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JEROME F.
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TODDKEITH L.
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DONNAPENNINGTON K.
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DEBRAANN R.
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MICHAELWILLIAM G.
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Thomas C.
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Easy access to facility, just off 581

LARRY R.
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Jere H.
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MARKGLEN S.
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The gentleman who waited on us was very rude and combative at first (he and my partner got into an argument) but he cooled down and things went smoothly afterwards. Drop off was no problem

CHARITYLEEANNA B.
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RONALDEUGENE H.
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BOONLERTLERT T.
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Timothy K.
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Representative was helpful and courteous to deal with a contract mix-up. Very busy at 7am but representative managed it very well.

SAMUEL D.
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Great services

James M.
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Super friendly and professional. Answered my questions and a super stress free and easy process. Communication was excellent as I had reserved a rental at another closer location but they contacted me ahead of time and said I would have to pick up the vehicle at another location. Paid the extra mileage to travel to the new pickup/drop-off location, although my reservation was confirmed online at the original U-Haul site. Overall great guys and great experience.

CORINELIZABETH W.
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Customer did not leave a comment.

KERRYLYNN M.
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Mark C.
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Everything was great. The people polite and helpful

DANNYLEE C.
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Customer did not leave a comment.

CHRISALLEN P.
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good service

SARAHMARGARET R.
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BONITAGAYLE G.
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reduce the mileage rate. Clerk was knowledgeable and friendly.

SHERRYLYNNE B.
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robert M.
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Trucks are ready to go. Customer service is friendly and efficient. This is one of the better U-haul locations I have worked with.

Sandra R.
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Customer did not leave a comment.

FREDWARREN M.
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Then agent told me over the phone "all of there one way rentals were under 60000 miles and a late model, this one had 161000 mile on it and by the time I got to Greensboro the steering rack was wining, Back to Pinski, late model trucks and they never lied to me , very nervous trip for 432 miles.

MATTHEWCOREY M.
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Drop off was not clear as to what to do however after calling the store they were helpful and it's settled

KARENKEETON B.
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The van was new and clean (less than 600 miles on it). It was easy to drive. Customer service was excellent. Very polite and helpful

SUSANDARLENE J.
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The experience was great and easy

Jason D.
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Customer did not leave a comment.

bryan G.
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PAMELA JOY A.
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The back was not swept out and there was an old French fry under the passenger seat. But overall the truck was clean. Thank You.

JOHNAUBREY G.
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Customer did not leave a comment.

JEROME F.
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TERESA LYNN M.
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The young man at the Hershberger location was very efficient and very busy. He did a fine job taking care of all customers. Still, it would have been good if he'd had a little help. But I am very happy with my entire experience and would rent from this location again.

Christopher S.
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Customer did not leave a comment.

ALVANINETTE E.
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John C.
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The usual one guy working trying to do everything. There were people waiting everywhere!!! The guy was doing all he could but one person is not enough for this size business. The U Haul wad dirty and beat to pieces. Almost embarrassing to have behind my truck.

Christina D.
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Customer did not leave a comment.

levanda g. | First Impressions |
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Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

Willie D.
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Customer did not leave a comment.

CHRISTOPHERCHAD B.
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Mark T.
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ROBERTEDWARD M.
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Customer did not leave a comment.

Doug P. | Overall Experience |
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Management and employees are always helpful, quick as can be expected while keeping accuracy.

WENDYMURRAY J.
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Customer did not leave a comment.

JOSEPHGERALD S.
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Jerome F.
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YESSENIADEL CARM F.
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DAVIDLOUIS B.
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MARTA G.
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Nothing! The young man who waited on us was fabulous. He was professional, friendly, knowledgeable, with a great sense of humor. Thank you very much!

LIONELLEROY H.
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So far so good. Keep up the good work and stay safe. COVID is serious and I thank you all for your service.

KENNETHCARLYLE W.
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These guys are awesome.. knowledgeable... On the ball

James B.
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Customer did not leave a comment.

SHAKAMIANE'COLE T.
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They were rude I will not go back

Thomina J. | Overall Experience |
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Customer did not leave a comment.

KATHLEENPATRICIA M. | First Impressions |
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Customer did not leave a comment.

charles s. | First Impressions |
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Average

Melissa G. | Online Move In |
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Customer did not leave a comment.

Amber M. | Overall Experience |
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The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.

Ashley C. | Overall Experience |
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Brandon is the best

WILLIAM G. | Overall Experience |
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Service was outstanding!

Matasha C. | First Impressions |
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The owner was no nonsense and very helpful.

CLARISSA H. | Overall Experience |
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Love the place and staff

dwight b. | First Impressions |
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Customer services and promptness was very good.

beverly m. | First Impressions |
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I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.

Jason P. | First Impressions |
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i love it

Harrison M. | Overall Experience |
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Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental

Joseph B. | Overall Experience |
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I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!

Jim W. | Overall Experience |
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Pricing was high enough I had to move.

debra w. | First Impressions |
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Brandon at Hersberger, Roanoke, Va is Awesome. A 10

doug n. | First Impressions |
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Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.

Mary H. | Overall Experience |
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There super nice people that work there,an very Accommodating to our needs

Frank H. | Overall Experience |
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Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.

Preston E. | First Impressions |
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They was great and help me to the fullest of their ability

jim b. | Overall Experience |
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I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.

JAMES W. | Overall Experience |
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Courteous service and well maintained facility.

Gary D. | Overall Experience |
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I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.

Deborah P. | Overall Experience |
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Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.

Leroy S. | Reservation |
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They were nice and kind they help me with any problems show me how to do the card key they took real good care of me

James S. | Overall Experience |
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Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.

Kathryn E H. | Reservation |
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Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!

Virginia H. | Overall Experience |
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Need lights in units.

michael z. | Overall Experience |
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over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here

Donna J. | Overall Experience |
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Great service!

Brenda B. | Overall Experience |
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Easy to work with

Carol K. | Reservation |
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storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you

KARA S. | Overall Experience |
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N/A

SHAINA W. | Reservation |
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They made the wrong right. Good customer service.

Christopher H. | Overall Experience |
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Great job as always!

WES G. | Overall Experience |
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Thanks

muhammad h. | Overall Experience |
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Awesome!

frances s. | Overall Experience |
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On time and truck very efficient. Did their best to please!

Robert H. | Overall Experience |
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I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help

Ronald c. | Overall Experience |
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Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍

Phyllis T. | Overall Experience |
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Great experience! Thank you!

Benjamin C. | Overall Experience |
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DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?

Grace W. | Overall Experience |
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The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.

Tiffany J. | Overall Experience |
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The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.

amina a. | Overall Experience |
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Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!

Robin P. | Overall Experience |
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Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.

No reviews have been submitted for this location.

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