Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

6987 reviews

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

REX F. 
Rating:
4.0

We rented a trailer and the hooks which hold the tailgate in place we're not working correctly. When we returned it the guy was surprised. We took pictures. Uhaul did give us a discount which is the reason I say I'd recommend this location

LONNIE C. 
Rating:
5.0

Nothing at this time

CATHERINE C. 
Rating:
2.0

Customer did not leave a comment.

RODNEY O. 
Rating:
5.0

great staff at this location

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

ANN F. 
Rating:
3.0

pickup appears to have oil or fluid leaks as spots left on my driveway.

PENNEY N. 
Rating:
1.0

My truck didn't fit the trailer so that's costing me more money to fly back and get my truck. And van needed work.

MICHAEL B. 
Rating:
5.0

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Overall Experience 
Rating:
5.0

Got me the equipment when it was hard to find!

BONNIE R. 
Rating:
2.0

Experience compared to others is below, customer service is poor, employee morale there is POOR. GO ELSEWHERE.

KATELYN G. 
Rating:
5.0

Customer did not leave a comment.

Cord S. 
Rating:
5.0

We were told to fill the gas tank prior to dropping it off. When we got the van it was less than 3/4 full tank. ???

Patricia S. 
Rating:
1.0

The customer service from Savanali was very disengaged. I rented a car hauler and let her know that I may be a couple hours late when returning. She went on to tell me I can not be late because she needs to rent it to another customer. She then said I had to be back by 3pm but am getting charged 2 full days but could not be late because it has to go to another customer. I then had a voicemail from a gentleman named Ethan who reminded me I was late and had to have the car hauler back for their other customer “if I didn't want to occur additional fees”. I would not recommend this location to anyone and will not be coming back. I felt as if my business was not appreciated and that I was inconveniencing them.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

ANN F. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

In and out no fuss service! . Great people great experience! Go to this location if you want to get a rental without all the fuss and want a great team of people to help you .

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

CASEY O N. 
Rating:
5.0

Everything was great

PETER M. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET M. 
Rating:
5.0

In and out in no time. Great service.

Dennis B. 
Rating:
5.0

Jennifer was spot on and extremely pleasant. I was impressed as employees entered work she greeted each one. My husband got lost and she brought him outside to me.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Keep up the good work.

Earl V. 
Rating:
5.0

Customer did not leave a comment.

Louisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Nobody picked up the phone when I called on 4/24/2021 around 7:51am, when I finally arrived the store physically to pick up my Cargo Van, I saw 3 employees were there working busily, and there were about 4 or 5 people were waiting in line. Someone please pick up the phone or automatically routed the call to the calling center, it was very frustrated when I called 3 or 4 UHaul stores and nobody picked up the phone, very bad!

hon N. 
Rating:
1.0

The employee gave me inaccurate information resulting in major drop off equipment locations at my destination resulting in major loss of travel time

Allen B. 
Rating:
5.0

Jennifer Rucker, the store owner, is your star representative. The computer system had been out the day before and it still was not correctly up. She was wonder woman seeing that everyone was helped without waiting long.

SHARON B. 
Rating:
1.0

Ill review after I get emailed a receipt

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

ELLIS P. 
Rating:
5.0

It was like night and day, the difference in service between the pick up and drop off. At the drop off location I was completely satisfied with the experience, thanks.

Cuitlahuac A. 
Rating:
3.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Great job done by staff.

Robin K. 
Rating:
5.0

Easy from start to finish. Fast service!

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
5.0

Customer did not leave a comment.

Frankie E. 
Rating:
2.0

U-Haul is one of the worst operating businesses around. I called 5 different locations to try reserving a trailer and no location answered their phone. I went in person and was able to get one, but when I had to return it they were closed so I tried returning it through the U-Haul app and that didn't work either, terrible experience probably won't rent from U-Haul ever again.

Matt E. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
3.0

Original location scheduled for trailer pick up didn't have the equipment. Gentleman on lot hooked me up with the next size trailer and said he'd handle the change notification with the customer service woman. I had already merged on to the highway when customer service rep. called asking me to return the trailer to the lot since it was currently reserved for another customer due in a few hours. I had already given them 45 mins between scheduled return of trailer (due in at noon) and the time I arrived. I waited over 30 minutes for the hook up and now had to return. I was redirected the next nearby dealer who had the 5 x 8' trailer I needed and was assured that all my information was retained in the database and that she'd confirmed the trailer was there. I was annoyed at being inconvienanced and put behind schedule. The next dealer was only 6 miles away, however when they checked the reservation they said they didn't have the 5 x 8 trailer and that I was going to have to go to a third location. I refused stating that I would take the 5 x 8 trailer I could see clearly parked in their lot. The response: "That trailer is already reserved for someone to pick up at 4:00". Again I strongly refuted that I had a 1:00 reservation and should be given the trailer and that an employee at their sister location had time to transport that 5 x8 they had to this location to fulfill the 4:00 reservation. The gentleman wasn't exactly apologetic, but he did make it right by contacting dispatch to have the reservation switched from the sister location to theirs. He also gave me a discount ( of which i had to suggest was due: asked for free insurance coverage) and he reduced the rental rate and provided insurance coverage. by the time I was on the road, I had lost 1 hr and 45 minutes travel time due to UHaul dispatch not correctly handling reservation/equipment/location properly. My suggestion is that in such cases when equipment is not returned on time that Uhaul employ equipment runners to relocate the next available equipment to the location it is reserved for. It should not be up to the customer to go from location to location to find the equipment they reserved and was assured would be at a pick up location.

GERALYN W. 
Rating:
4.0

Customer did not leave a comment.

Kristofer K.  |  First Impressions 
Rating:
5.0

I'm 66 years old and I have used U-Haul many times. This was the best service experience I have ever had! All the agents I talked to were helpful and friendly. The exact equipment I reserved was ready and waiting for me. Excellent service. Thank you!

Andrew C. 
Rating:
5.0

Nothing that I see, we had reserved with a different location. But it was not a problem when we were called to pick up at another location. Which was just as close to our house. Thank you for the communication. Also, had phone problems and maybe user error and could not load my pictures at pick up time. Once I got email contract, I responded and sent pictures I could not upload. Got a quick response and was told pictures I emailed were uploaded for me. Appreciated the communication. Thank you.

RAYMOND J. 
Rating:
4.0

Rates are too high for return/repeat customers. Should be a way to track and reward return customers.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

DEANA C. 
Rating:
3.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

I needed to extend my rental for an extra day but could not log on to the website. I called the 800 number. The customer service rep I spoke to was THE most friendly, helpful and pleasant person in all of the entire universe. If you could bottle her vibe up and spray it on all your employees (who were also very professional and friendly) then no one would ever rent from Budget or Penske!

Robert G. 
Rating:
5.0

Savanna was wonderful and very professional. I was her first customer of the day. She was so cheerful and really made my day. When I returned, Jennifer helped me and was delightful. These employees clearly enjoy their jobs!

Shana O. 
Rating:
5.0

Always a great rental experience from your location!

EDWARD M. 
Rating:
5.0

I've been using you guys for years and never had an issue. Thank you for being there when needed.

Robert K. 
Rating:
5.0

Excellent service!

Sean K. 
Rating:
4.0

Customer did not leave a comment.

Raymon R. 
Rating:
5.0

Very nice. Helped me out under short notice. Thank you!!

JIMMIE J. 
Rating:
3.0

The truck was old with many miles. Sounds like it needed a tune-up. Please advise ahead clearly on the website about the need for photos and such before turning in thd keys in drop box.

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Outstanding. The two young men that waited on me were outstanding in appearance, attitude and knowledgeable. The entire experience in and out was a pleasure.

KENNETH P. 
Rating:
5.0

Helping make sure this location is searchable in google and online!! I had originally had a different location - contacted by uhaul about a change to equipment and they recommended this location via phone. when googled, we drove right past it farther west because it doesn't show that it's there

Gloria A. 
Rating:
3.0

Staff wasn't insanely friendly. Kinda stand offish.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
4.0

Jennifer was great & very customer friendly

STUART S. 
Rating:
5.0

Customer did not leave a comment.

Joanne B.  |  Overall Experience 
Rating:
5.0

It was quick, easy, and accurate. They notified me that the trailer I reserved wouldn't be available, and offered me the next size up at no extra charge. Fortunately it had the features I needed.

GARY P. 
Rating:
2.0

Your check out associate was great. Your agent when we rented was the worse customer service experience I have ever had. No attention as he was preoccupied with a personal auto situation. When he finally got around to 50% attention on me he said he would show me the truck. That entailed pointing to it and walking g away. Generally I would say something but the absolute lack of care about me simply astounded me. He should perhaps fix mechanics and not face the public.

GARY R. 
Rating:
5.0

everything was great, the check in and the check out was very smooth

ALAN N. 
Rating:
5.0

Customer did not leave a comment.

KEN B.  |  Overall Experience 
Rating:
3.0

The women in this facility is very unprofessional she was cussing and threatening to report the truck stolen her name is savanna .. we are paying customer and we got treated poorly so I think this needs to be addressed ASAP

FRANCISCO G. 
Rating:
5.0

Great place

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

BRANTLEY D. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
5.0

Hard working staff and helpful.

Robert D.  |  First Impressions 
Rating:
5.0

Gtreat service

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE Z. 
Rating:
5.0

The only issue I had is regarding filling the tank to 7/8 before returning the van to U-Haul. Following the guideline to return the gas level to 7/8, the gauge did not show that I had added enough gas the first try. So I added gas a second time, and the gauge was still not up to 7/8. I added yet more gas - which didn't make sense to me as I had only driven about 24 miles - when it was finally at the 7/8 mark. Once I left the gas station and was driving back to the U-Haul location, the gauge went higher up and was well beyond the 7/8 mark. I did not say anything when I returned the vehicle, but I probably should have. I do not understand why a customer shouldn't just fill the tank once finished with the rental vehicle.

THEODORE KURT B. 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Neil L. 
Rating:
3.0

Person who helped check me in seemed to be bothered that I was there making him with. He was barely helpful and had an attitude the whole time. Return process was confusing and ended up calling customer service, which resulted in a long hold. So I sat in the parking lot just to ensure there was a record of my return. Hopefully I did everything correctly. I tried calling in the morning to make sure, but there was another hold time and I couldn't wait due to my own work obligations.

SHANNON T. 
Rating:
1.0

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Overall Experience 
Rating:
1.0

I used 63 mile bout charged me 120 miles

Torkai T. 
Rating:
5.0

Jennifer the Manager was a great help! She was extremely knowledgeable and helpful throughout the entire transaction.

MARCEL B. 
Rating:
5.0

I think the service is excellent so didn't see any area that needed improvement

SAMUEL L. 
Rating:
4.0

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Owen V. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

FRANS A. 
Rating:
5.0

train all your employees to provide the friendly and efficient service that I received at this location. Don't remember his name but, he was great!

JAMES S. 
Rating:
3.0

Slow motion..it seemed.everyone was moving very slowly.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

Great customer service

CHARLES M. 
Rating:
4.0

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

Luther D.  |  Overall Experience 
Rating:
4.0

Great service

Orlando G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Jennifer the mgr is outstanding

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  First Impressions 
Rating:
5.0

Jennifer was efficient and prompt.

RICKY W. 
Rating:
5.0

Great service Thanks Jennifer!

JOHN S. 
Rating:
5.0

Jennifer was the BomB.. Polite, Professional and customer service perfection. Please keep that girl, she is a great example of how it should be. Give her a raise people..!!

Kirby E. 
Rating:
5.0

Customer did not leave a comment.

Mary Ann O.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

Janice D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RON R. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Gary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Savanali is very knowledgeable and personable. Listened to our questions and concerns. Excellent customer service. Our truck was ready.

MARCO C. 
Rating:
5.0

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  First Impressions 
Rating:
1.0

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lindie K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria K.  |  First Impressions 
Rating:
5.0

I only use U-haul

DARRELL C.  |  First Impressions 
Rating:
5.0

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harlee B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

THOMAS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOLA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN F.  |  First Impressions 
Rating:
5.0

Great attentive staff

NICHOLAS T.  |  Overall Experience 
Rating:
1.0

You guys are too EXPENSIVE!

Ana M.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful

Larry N.  |  Overall Experience 
Rating:
4.0

The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.

Jeanne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirstin v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin h.  |  Overall Experience 
Rating:
5.0

Clean. Easy access!

MARYANN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claire b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN G.  |  Overall Experience 
Rating:
5.0

Fast and convenient check in. Was able to upgrade without any issue.

Bruce H.  |  Online Move In 
Rating:
5.0

Loved having the carts available to help with the move in. Thanks

Larry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanne L.  |  First Impressions 
Rating:
5.0

Well secured, friendly service and easy to access

Gilbert M.  |  Overall Experience 
Rating:
5.0

This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.

Patrick L.  |  Overall Experience 
Rating:
5.0

Thanks

LANCE L.  |  Overall Experience 
Rating:
5.0

Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!

Ariana D.  |  Overall Experience 
Rating:
1.0

There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said “climate control between 65-80°” so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.

Michael T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and extremely helpful. Thank you. Nick

NICHOLAS T.  |  First Impressions 
Rating:
3.0

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your “reservation” system undermined my experience significantly.

Damian S.  |  First Impressions 
Rating:
5.0

I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.

CLARA W.  |  Overall Experience 
Rating:
4.0

The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.

JOHN FREDERICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARYANN C.  |  First Impressions 
Rating:
3.0

Locking on storage unit hard door to lock , opposite of others we have used. It just took time.

Mike S.  |  First Impressions 
Rating:
5.0

They are friendly and help good workers and build office clean and neat not messy..

KENNETH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZELMAR K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
3.0

Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.

Katrina M.  |  First Impressions 
Rating:
5.0

Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I’ll go...and I’ll recommend it to my friends.

Joshua M.  |  Overall Experience 
Rating:
5.0

the people at U-Haul have always been very friendly and extremely helpful.

gary m.  |  Overall Experience 
Rating:
5.0

Thank you.

James W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
1.0

did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said “ya we don’t have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won’t go back to this facility.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Z.  |  Overall Experience 
Rating:
5.0

Very pleased with the helpful staff, clean storage area and clean truck.

JEFF J.  |  Overall Experience 
Rating:
4.0

Alarm went off EVERY single time we opened the unit. Very annoying.

Mardell K.  |  Overall Experience 
Rating:
5.0

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

michael r.  |  First Impressions 
Rating:
5.0

Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated

Jacqueline G.  |  First Impressions 
Rating:
5.0

Excellent people

willie h.  |  Overall Experience 
Rating:
5.0

Every one there was great to work with.. 5 stars!!!

Michael G.  |  Overall Experience 
Rating:
5.0

Charles is amazing! Thank you for your excellent customer service!

diana s.  |  First Impressions 
Rating:
5.0

We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

Michael G.  |  First Impressions 
Rating:
5.0

Easy storage set up and security, and departure.

LouAnn L.  |  Overall Experience 
Rating:
5.0

Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

Shirley F.  |  First Impressions 
Rating:
5.0

Complex very clean and loading ramp made it very easy to unload and load items.

Jim K.  |  Overall Experience 
Rating:
4.0

Very good and clean,very friendly staff too!

ROBERT K.  |  Overall Experience 
Rating:
5.0

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Michael G.  |  First Impressions 
Rating:
5.0

Erica and her team went over and above to meet my storage needs. Thank you

Renee M.  |  First Impressions 
Rating:
5.0

Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

ALEXANDER K.  |  Overall Experience 
Rating:
4.0

None

Jacqueline D.  |  Overall Experience 
Rating:
5.0

Everyone is always so helpful and patient. Really like this location.

Jayme M.  |  First Impressions 
Rating:
5.0

First rate service from staff. Facility clean and neat

Frank M.  |  Overall Experience 
Rating:
4.0

I love UHaul Airizona on Bell you

ida c.  |  First Impressions 
Rating:
4.0

Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

Dolores D.  |  First Impressions 
Rating:
4.0

My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

CAROLE B.  |  Overall Experience 
Rating:
5.0

Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Desiree B.  |  Overall Experience 
Rating:
4.0

I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

Tami S.  |  Overall Experience 
Rating:
5.0

made everything easy, from phone calls, to taking payments over the phone and answering questions

steve s.  |  Overall Experience 
Rating:
5.0

Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

Robert R.  |  Overall Experience 
Rating:
4.0

Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

MELINDA M.  |  First Impressions 
Rating:
1.0

Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Leona B.  |  First Impressions 
Rating:
5.0

Staff had good communication between coworkers which showed efficiency with all customers.

Laurel R.  |  First Impressions 
Rating:
3.0

My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

ANDREA L.  |  Overall Experience 
Rating:
5.0

Erica was great

keith D.  |  Overall Experience 
Rating:
5.0

Very clean & friendly staff

MICHAEL H.  |  First Impressions 
Rating:
1.0

I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Kelly M.  |  Overall Experience 
Rating:
5.0

Very well maintained and staff facility.

Donald H.  |  Overall Experience 
Rating:
3.0

Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

manny v.  |  Overall Experience 
Rating:
5.0

Thank you

BARBARA W.  |  Overall Experience 
Rating:
5.0

ggfhfghhgfhkjljjh

Bryan F.  |  Overall Experience 
Rating:
3.0

Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Karl C.  |  Overall Experience 
Rating:
5.0

Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

Gregory C.  |  Overall Experience 
Rating:
5.0

Greatest

michelle a.  |  Overall Experience 
Rating:
5.0

Courteous, patient, thorough

Frank M.  |  First Impressions 
Rating:
5.0

We will use you again.

Julie G.  |  Overall Experience 
Rating:
5.0

Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

george a.  |  Reservation 
Rating:
5.0

Nice place nice people

Fred S.  |  Overall Experience 
Rating:
4.0

Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

Jesse W.  |  Overall Experience 
Rating:
5.0

The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

TONY S.  |  Overall Experience 
Rating:
3.0

Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all

Timothy S.  |  Overall Experience 
Rating:
4.0

W

STEVE Z.  |  Overall Experience 
Rating:
5.0

It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!

Glen O.  |  Overall Experience 
Rating:
5.0

The wait time on the phone line is to long.The service was excellent.

shalondra n.  |  Overall Experience 
Rating:
5.0

This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Darrel C.  |  Reservation 
Rating:
5.0

Very nice staff and very helpful

Christy S.  |  Overall Experience 
Rating:
4.0

.

COLLEEN B.  |  Overall Experience 
Rating:
5.0

Location was very convenient. I like the share your stuff area.

Terri H.  |  Overall Experience 
Rating:
5.0

Everything was fine.

ann g.  |  Overall Experience 
Rating:
5.0

I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!

ROGER B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top