Customer Reviews for U-Haul Moving & Storage at Austin Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Austin Hwy

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James W. on

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Customer did not leave a comment.

JOSHUA S. on

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I’ve never been treated rudely like this. I was turned away from my scheduled location to return. Had to figure out where to return on my own. I won’t use U-Haul any time soon again

Roxanne B. on

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The guy who worked the front desk and checked out our truck seemed like he hated his job. He talked like a robot. Did not get anything out of him. No greeting, no smile. The gentlemen who was cleaning out the truck in the front greeted us right away as we walked past and he wasn’t even working in the store. He should be working the front desk. Not that “ I hate my job “ attitude guy.

Charles B. on

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Other the prices are too high. It's the hidden costs that get you. I paid $84 for a $39 truck.. Why they don't advertise the real price.

Brenda S. on

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Please inform customer where to pack U-haul if dropping off after hours, there was no room at complex to park it, no where to drop off key there were black boxes but didn’t know how to use them, so I kept key and the uhaul employee must have called me at least 7 times before I was able to get the key to them at 10:30 am , The manager said it was ok we were not busy it’s raining. Then why was the employee bugging me about the key???? Just wondering.

john n. on

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fast friendly service in n out

Brian R. on

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all good here

jeffrey t. on

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the first vehicle the brought to me had a broken tail light... then it was over 30 mins to get a replacement vehicle... the "Mgr" on duty was seated the whole time and seemed to be lost on everything she was trying to tend too and was very rude to the customer she was helping ... very disappointing... have rented here before with no issues...

Roy E. on

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Have a night drop off

Charles B. on

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Customer did not leave a comment.

Jerardo S. on

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Going over the contract with the customer in a more detailed fashion before providing service

Ildefonso O. on

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I THINK PEOPLE UNDERSTAND THE PATIENCE, YOU NEED, YOUR PLACE IS ALWAYS BUSY...AND PEOPLE ARE FRIENDLY...

Jerry L. on

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Super fast and efficient closing process.

Mark N. on

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Reba C. on

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Michelle W. on

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One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.

Nicholas T. on

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I've rented from this location a couple times, each time there's been a little wait, but I get out of there pretty effortlessly.

Jeremy S. on

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Customer did not leave a comment.

Micheal D. on

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Can't improve on on greatness

jose B. on

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ANGELA P. on

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John C. on

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Add veteran discounts.

Linda M. on

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Confirm reservation and time

Jose B. on

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The drop off was even better, just drive in, handed them the keys and it was done ?????

Luis C. on

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very efficient

George P. on

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Emily C. on

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Salam A. on

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Very good services and nice treating customers i surely recommend it to any one

Lawrence G. on

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vanessa m. on

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Terra W. on

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Nothing

Melissa V. on

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Allen E. on

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michael f. on

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Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

Lydia M. on

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Wonderful customer service

joyce t. on

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Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it

joyce t. on

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Mr. Ray's customer service experience was excellent

Jolinda K. on

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Great service

Claudia B. on

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Very helpful staff

RACHAEL O. on

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Things have definitely changed for the better.

Charmaine W. on

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My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!

Antonio C. on

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Exceptional service by staff. Expedious and professional. I would definitely use this company again.

PHIL H. on

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Good seevice

Lakeisha C. on

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Very Respectful people

Derek D. on

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Excellent customer service

Erika O. on

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Service was great. Personnel very helpful and polite.

Kenneth C. on

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None

Jessica H. on

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Great staff, very helpful.

chris v. on

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Worst customer service ever

siddhartha v. on

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I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there

Cierra W. on

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great service

mark v. on

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Great service!

OCEANIOUS B. on

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💯💯

ANTOINETTE DIANA R. on

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I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!

Cristine o. on

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Great location