Any staff member was quick to answer questions and help. I do recommend this place.
Marfa B. | Overall ExperienceSelf Storage Units in San Antonio, TX, 78218
U-Haul Moving & Storage at Austin Hwy
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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After I turned in my gate card and cleared out my unit. The staff continued to call me for further payment. I told them I had cleared out and was no longer renting the unit. They then tried to charge my card. I had for seen this and blocked their charge. When I turned in the card, I had ask if anything else was required to end my rental and the gentleman told me that was all I needed to do. Obviously that was not enough
Sharolyn k. | Overall ExperienceThank you Ray for making the process quick and smooth. and to the outside crew guy for hes help, me off loading and trailer return process. THANKS GUYS
Ernest W. | First ImpressionsGentle man that helped me was very friendly and awesome customer service!!
MARYANN P. | First ImpressionsRay was very helpful. The unit I originally reserved online was going to be way to small for me belongings. He was quick to resolve the problem and got me into a bigger unit while helping other customers as well! Overall a very good experience!
JASON G. | Online Move InRay was very nice while attending to my requests. There was a Second Gentleman there who always smiled and helped me with questions while I was on grounds as well. I enjoyed my experience at this location on Austin hwy.
Marfa B. | First ImpressionsI was with you folks for close to 2yrs and I was satisfied with my services
winston s. | Overall ExperienceGreat staff vary friendly and helpful.
Alexus B. | Overall ExperienceThe whole staff was Amazing.. But Mr. Ray & Sarah have been not short of AMAZING! Thank you to everyone on the team.
Amore F. | Overall ExperienceWell maintained; but there was a cleanliness issue concerning the pavement in the storage area. The pavement area next to the storage lockers needs to be swept at least weekly; which did not seem to be happening. I would see glass in light debris on the pavement in the storage area; but NOT elsewhere at the facility. In seeing some broken glass on the pavement; I worried that he could be just enough to puncture a tire; for it was not highly visible. My initial experience with an employee at a facility close by to yours; about 5 yeas and a month ago; really helped me; for I never thought I would use your facility for about 61 months. Management must be doing a pretty good to great job at the facility; for the workers are friendly and seem to be of high morale; especially for lower -level jobs. I remember the names of Sara Yanez and Cody; but ALL employees were nice to me and seemed to be nice to others; that after weeks of high temperatures in San Antonio, that had to be harder on your workers who spent a lot of time outdoors. Thus I will have fond memories of my final weeks going in and out of your storage facility; and will recommend it to friends.
David F. | Overall Experiencebeware: My experience was great when I moved in my belongs have been there for 4 years but in the past 7 months someone has decided to cut my lock and help theirselves to my belongings tossing everything all over the place to leave an extreme mess for myself and feel violated because they went through everything I own they put a new lock on my unit I guess they were coming back for my stuff they also busted through the back wall my suggestion is if you leave your stuff here check on it frequently. Ray was very nice but his staff was very unhelpful.
lisa r. | Overall ExperienceExcellent customer service! Ray was extremely helpful!
ANDREW P. | First ImpressionsWhen I moved to San Antonio the nearest U-Haul is on Austin Highway. I use that facility quite often. Friendly service. Knowledgeable.
joy p. | Overall ExperienceCost too high had unit over a year waste of money thing had smell and started getting mold
James B. | Overall ExperienceMy stuff was here for almost a year and when i finally came to pick it up there was rat poop everywhere and pee and poop all over mine and my kids stuff. They even chewed my couches and mattress!
Naquinta B. | Overall Experience