Customer Reviews for U-Haul Moving & Storage at Austin Hwy

5,121 reviews

2390 Austin Hwy   San Antonio, TX 78218
(@ Perrin Beitel Rd)

(210) 656-2014

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(210) 656-2014

2390 Austin Hwy
San Antonio, TX 78218
(@ Perrin Beitel Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

It was all good nd the person that helped me was real nice nd i was out of there like in less then 5 minutes while he checked the truck nd contract thank u

Jose C. 
Rating:
5.0

Great customer service

Raizo M. 
Rating:
3.0

Friendlier hello would be nice! Hello, welcome to uhaul how may I help you today.

Robert L. 
Rating:
5.0

I also had to the Store Operator Owner..The Service he provided was Outstanding. I would recommend him Highly.

LESLIE C.  |  First Impressions 
Rating:
5.0

None was excellent!

Rogelio T. 
Rating:
5.0

Customer did not leave a comment.

Ramon V.  |  First Impressions 
Rating:
1.0

Reported leaking roof in April, was told it would be fixed, it wasn't, said that they would get me a different unit, never did, still leaking in on my belongings in November, lost a great deal to water damage and mold, which I am allergic to. Took pictures and videos of my unit , things full of water from the leaking roof and damaged items as I try to salvage precious things.

Patricia M.  |  Overall Experience 
Rating:
5.0

First: Thank You Jesus for allowing UHaul to have had the trailer that we needed. It was perfect and dueable. Customer service was awesome inside and outside. We are very pleased. Thank y'all for all you do for everyone.

Daniel V. 
Rating:
5.0

It was the best place and price to get anything I need for moving or hauling are Towing I recommend this place everybody I know that needs to get things done this is the place thank you very much Ray and his crew hard-working work environment helpful and honest people

fernando g.  |  Overall Experience 
Rating:
5.0

Ray was great

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

jessica c.  |  Overall Experience 
Rating:
5.0

the manager and the staff gave us excellent service!

sandra r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kamal P. 
Rating:
1.0

Well i was told i could not do a night drop so i was charged a day and a half because i couldnt do the night drop and after paying additional 89 dollars for the half day i was told i could have dropped it off at night for only 20 dollars so im upset i was lied to and charged 69 dollars extra for a lie.

BELDE A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

kim V. 
Rating:
5.0

Gas gage was broken but they didn't know because it was a self pick-up 24/7 thing

William M. 
Rating:
5.0

Customer did not leave a comment.

SIMON G. 
Rating:
5.0

Staff and owner were polite and very efficient! I had a great experience with this location

Richard S. 
Rating:
5.0

Everything was excellent and a clean store

pedro Z. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Service was excellent!

Kathy L. 
Rating:
5.0

Staff went out of their way to make our experience a good one. The Berle man in charge was professional and very helpful.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Cecil K. 
Rating:
5.0

Customer did not leave a comment.

linda N. 
Rating:
5.0

Friendly staff. Enjoyed renting a UHAUL from this location.

Hassie L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
3.0

Customer did not leave a comment.

Trevon G. 
Rating:
1.0

Dont over charge them

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESMERLIN B. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Diaappointed that rental location was changed at last minute which left no alternative but to accept the new location which was extremely inconvenient. There was no further concessions to allow for an alternate drop off location.

Sally G. 
Rating:
5.0

I appreciated the very efficient check in process.

Tommy J. 
Rating:
5.0

Very nice your man checked us in Thank you

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Jesse H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Excellent service - highly recommend.

Pamela P.  |  Overall Experience 
Rating:
4.0

Easy to work with very accommodating when I had to call and add days also very helpful when we had a breakdown it took a while to get hold of somebody but after we got hold of somebody they worked everything out very well for us us

yvonne W. 
Rating:
5.0

Customer did not leave a comment.

Javette S. 
Rating:
5.0

Customer did not leave a comment.

SEAN N. 
Rating:
3.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

The manager was excellent and very professional checking me in and out. There was very little wait-time coming and going.

Fredericka Y. 
Rating:
1.0

Consider and refund clients money if they don't end up using the truck

Galving B. 
Rating:
5.0

Tie chain was missing on one side of two dolly Other that that, my experience was great

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
5.0

Best Uhaul Truck&Storage I’ve been to hands down! Very Professional. Accommodating, Clean and Convenient. Would also like to give recognition to the Management Ray, he made this difficult move so much easier from time I opened my storage unit to closing out and renting a uhaul truck. Thank you !

Marche F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Derek was very professional

GARY G. 
Rating:
1.0

The trailer was caked in mud on the inside and outside. I had to sweep it out since I was moving furniture that I did not want dirtied and did not have time to rinse it out. One of the left tires was low on tire pressure.

JASON F. 
Rating:
5.0

Staff are very friendly and helpful. Definitely made my visit worth.

haiming q.  |  Overall Experience 
Rating:
3.0

The General Manager did his best to try and salvage what had been a disastrous situation - My original reservation was bumped to another location and that trailer was not road worthy at all, so eventually after my entire day was lost, I ended up at this location. Melissa was completely unhelpful and made matters worse, causing the general manager to step in and fix things.

MILES M. 
Rating:
5.0

Staff are very friendly and helpful.

haiming Q. 
Rating:
5.0

The workers were very helpful and nice.

Ashley H. 
Rating:
5.0

Thank you for always in great driving conditions

Nelida A. 
Rating:
4.0

The truck I drove seem to not be able to shift gears when you're accelerating from slow to faster work the engine very hard. Also I used 1/8 of a tank of gas going 6 miles and they wanted to charge me $10 because I didn't sell it up I couldn't put that little bit of gas in a car or a truck so it looks like I would be giving you guys a gallon of gas for someone else but I guess that's the contract even though I don't necessarily agree with it

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAIN B. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Hunter M. 
Rating:
5.0

Customer did not leave a comment.

Monica O. 
Rating:
5.0

The pick up location, the drop off experience was horrible.. the failed to log in the equipment and I kept getting calls that it was past due. I had to call the San Pedro office in person for them to fix it.. I did not appreciate them failing to log in the return.. piss poor servjce

douglas S. 
Rating:
4.0

Truck was old and very dangerous. If I drove past 60 mph it would shake, if I moved steering wheel even 2 inches it would go off the road, the driver's window weather strip was torn and very loud wind was heard, head lights very weak and even high beam only projected about 40 feet (dangerous). Headliner torn to shreds, horrible truck.

Andres G. 
Rating:
5.0

Friendly people

Curtis K. 
Rating:
5.0

Better running trucks.

Carl S. 
Rating:
5.0

Was very happy. The return of my trailer could not have gone smoother.

STEVEN H. 
Rating:
5.0

Always a great experience. Quick & friendly. We are a office equipment business and have to rent trailers often to deliver & set up machines! Thanks!

ANTHONY S. 
Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Ray was very helpful and accommodating! Fast and friendly service.

MEAGAN L.  |  Overall Experience 
Rating:
5.0

👍🏽

VERNET Y.  |  Overall Experience 
Rating:
5.0

We had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Thank you.

NANCY M.  |  Overall Experience 
Rating:
5.0

Ray and his team always provide excellent customer service every time we need a truck.

BEN W. 
Rating:
5.0

The van or truck sometimes seem to smell of smoke maybe air out them a little longer.

Paulina G. 
Rating:
5.0

Outstanding

Mark G S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexander L. 
Rating:
5.0

The staff was excellent and very helpful

karen G. 
Rating:
5.0

Customer did not leave a comment.

Alireza Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Best maintained uhaul truck/ van I've rented. Thank You!

nelida A. 
Rating:
5.0

Very courteous!

JOE R. 
Rating:
4.0

Everything went well

Paula G. 
Rating:
5.0

Good service

miguel M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Chandra H. 
Rating:
2.0

Derek did a great job.

Cindy S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Everything was o

sharon L. 
Rating:
5.0

Customer did not leave a comment.

Naeem U. 
Rating:
5.0

All good

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Stay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.

MORDE CHAIEL I.  |  Overall Experience 
Rating:
5.0

Excellent, friendly and timely service

robert K. 
Rating:
5.0

No improvement needed...all the staff was friendly,helpful and informative..this was my best experience with renting a U-Haul

Veronica Y. 
Rating:
5.0

Customer did not leave a comment.

Gerarrdo H. 
Rating:
1.0

Disrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to

Nicholas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ROLANDO T. 
Rating:
5.0

I think if you are going to use a u-haul service or product there is no better place to than this store. I find myself this year having to rent trailers more than I ever expected. They have always had the Tralee ready to go and in good condition.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Tommy D M. 
Rating:
5.0

The customer service was the best I seen sense moving to Texas 19 years ago

Mary W. 
Rating:
5.0

Customer did not leave a comment.

yigit A. 
Rating:
5.0

Customer did not leave a comment.

Eddie O. 
Rating:
5.0

Ray leads a great Team that is always ready!

Jeff M. 
Rating:
5.0

Very helpful and friendly customer service

Staci G. 
Rating:
4.0

Customer did not leave a comment.

denys C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

We were given a window of time in which to pick up the truck. We were notified upon arrival, and not before, that our truck had been rented to somebody else. Therefore compromising hundreds of dollars in business. We also received several (five) phone calls prior to 8am after having already delayed our return time. Additionally we were supposed to be able to return the vehicle at our leisure, per UHaul's policies. Apparently not the case at our location. Nor were we made aware of this. Again, costing us money at the fault of UHaul associates. The truck, however, was clean and well maintained. Barring extreme circumstances we will not return to this location. (This is not the first time we've had problems with them.)

JOHNNY G. 
Rating:
4.0

When I got to the location the gentleman behind the counter was helping a couple who apparently were having trouble with their bank card he acknowledged me and asked what I needed I told him I had a reservation. He said he would be with me as soon as possible. Without going into detail the issue with the bank card took almost ten minutes and by the time the gentleman got to me it must have been evident to him by my body language and frown that I was upset. But to his credit, he was kind, courteous, professional and most importantly gave me his undivided attention to complete our business. This gentleman by his attitude alone set me at ease.

PABLO R. 
Rating:
5.0

Customer service was wonderful. My husband & I was immediately greeted upon entrance to store location. We were impressed with the fast time of completing rental service.

Gabriel A. 
Rating:
4.0

Customer did not leave a comment.

KENT S. 
Rating:
3.0

The previous renter of the cargo van I used didn't fill it all the way back up. Yet, whoever checked it in from that person marked it as “full.” So, when I rented it, my contract required me to bring it back “full.” I ended up driving the van 19 miles, but I had to add 4.5 gallons to get it to full. When I checked it back in and explained to the attendant that I just had to add at least three gallons of gas beyond what I used, he said there was nothing they could do and said I should look closer at the gauge next time. He didn't even thank me for buying them three gallons of gas. I feel like I got ripped off, and they could have easily remedied it.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

EMMALINE f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorna w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selcuk B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique C.  |  First Impressions 
Rating:
5.0

Nice doing business with you

Edward D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marisela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion M.  |  First Impressions 
Rating:
5.0

Thank You!!! The service was excellent..,

winston s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikambri T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald G.  |  First Impressions 
Rating:
5.0

Ask me to rate when I move out of your storage. That would be more legit in my opinion. 😊 Just sayin! ✌🏼

Eric C.  |  First Impressions 
Rating:
4.0

Mr Ray was there great person and persisted to make sure the customer is please.

James M.  |  First Impressions 
Rating:
5.0

Good Customer service

Mark G S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles r.  |  First Impressions 
Rating:
4.0

Thanks a bunch for your services

Kara B.  |  First Impressions 
Rating:
5.0

Very friendly staff

DOROTHY S.  |  First Impressions 
No reviews have been submitted for this location.

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