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Customer Reviews for U-Haul Moving & Storage at Austin Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Austin Hwy
I gave Mr. Ray top marks because of his professionalism, and attention to detail.
Very friendly staff
Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++
It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.
Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!
Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!
Even during this Pandemic time the staff was exceptionally well balanced and professional.
With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.
Just a good overall experience.
A lil expensive but great service
The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.
Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Thanks!
Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful
the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later
There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.
Ray was great
Ray and his team were the best. Thanks for all your help.
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks
Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.
I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer’s needs.
Excellent, friendly customer service. Extremely helpful and knowledgeable. Thank you.
More expensive than other storage units
Booo
TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.
One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.
Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri
Wonderful customer service
Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it
Mr. Ray's customer service experience was excellent
Great service
Very helpful staff
Things have definitely changed for the better.
My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!
Exceptional service by staff. Expedious and professional. I would definitely use this company again.
Good seevice
Very Respectful people
Excellent customer service
Service was great. Personnel very helpful and polite.
None
Great staff, very helpful.
Worst customer service ever
I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there
great service
Great service!
💯💯
I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!
Great location
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