Customer Reviews for U-Haul Moving & Storage at Barton St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Barton St

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David M. on

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Girl just pointed to out side and said truck is to the left. Why not show me and get up out of her chair as I looked around for truck around other s

Benjamin O. on

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The service was quick which helped me alot but the employee sent me on my way without the running lights on the flat bed trailer working.

GEORGE M. on

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Customer did not leave a comment.

Stewart M. on

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no comment

Spencer S. on

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I had a vibration from the trailer at 55mph, tires on the trailer need to rebalanced or changed. This was when I had nothing on the trailer and then it did it with a car in the trailer ( picked up and has a vibration )

TODD S. on

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glen R. on

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Thomas G. on

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John R. on

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Sweet pickup was brand new and worked perfect, Thanks

Mayank P. on

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nonr

Ray L. on

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Customer did not leave a comment.

tim P. on

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Customer service was very lacking, we were not welcomed either time we came to rent or return the truck. When we came to rent the clerk seemed hesitant to helps us, it like he was doing something else and the experience was just awkward. The truck back door was also left open that we did not notice until we reached our destination. When returning the truck the clerk was having some networking issue, he was on a cell phone and unplugging a phone/resetting a desk phone. We were not acknowledged at all. He disappeared in the back and we just stood up front waiting until he returned to help. other than that, everything went well.

Radek W. on

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Great friendly staff.

Claudio C. on

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Perfect service, Perfect truck. Thanks

amanda P. on

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Stuart H. on

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Staff was amazing. Only good part of my rental!

Tim C. on

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Your online check in needs improvement.

Damir A. on

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Andrew D. on

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only thing is the travel to pick up the equipment drop of app not very help full one needs to take a course to get threw it so went in to location next day people in dunnville fantastic

john V. on

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sean P. on

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Truck contained items and documents from previous renter. No clear signage for after hours key drop. Spent about 15 minutes walking around trying to find it.

Faisal A. on

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Bonnie N. on

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Yvette S. on

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Shawn H. on

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I booked the reservation online and there is a guarantee that shows they will give you 50$ if the product you booked is not available. I booked the 4x 7 trailer and received my confirmation. I planned on picking it up on my way home as I was passing by. About 10 minutes after my reservation was received, I got a call saying that the trailer was not available. No mention of any help or another size but just to call. I called and waited 30 minutes before finally getting through and at this point , I had passed the location and was almost home. I got transferred to head office and the guy there had to get a regional manager on the line to tell me he could offer me the 5x 8 trailer and I had to argue about getting the same price as the 4x7. The whole experience was garbage and even when I picked up the trailer the pricing was wrong. Then when I dropped the trailer off in the morning the return guy made it seem like I got a deal because they gave me a trailer that was bigger than what I paid for.

MELINDA H. on

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Customer did not leave a comment.

Catie A. on

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My moving truck pick up location was moved the day of pick up so it would have been nice to know sooner since I was supposed to pick up the truck from a 3 minute walk away location. I ended up having to drive across the city.

Aman K. on

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Overall good experience

Paul A. on

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Customer did not leave a comment.

Harkanwal K. on

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Herman A. on

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keep up the good work.

Penny W. on

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Truck reeked of cigar smoke and was dirty inside..

Lloyd L. on

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This location was very efficient and I was on my way in no time . They were also very polite and helpful.

Sabrina V. on

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Nathan Z. on

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The windshield was covered with bugs when I left with the U-Haul.

Carl B. on

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Went above and beyond. Great team

Lorraine G. on

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The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Rich W. on

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Staff at Barton U-Haul are awesome!

evelyn a. on

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A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

TINA W. on

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A little overpriced but was good to me!

Rick A. on

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The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

CATHY D. on

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After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

Gail C. on

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Full transaction pleasant and professional

Dmitri K. on

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Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Larry W. on

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Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.