Customer Reviews for U-Haul Moving & Storage at Barton St

8,036 reviews

2275 Barton St E   Hamilton, ON L8E2W8
(Barton & Nash)

(905) 560-3161

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(905) 560-3161

2275 Barton St E
Hamilton, ON L8E2W8
(Barton & Nash)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

charlie S. 
Rating:
5.0

Everything works great. Easy rent, no many questions, easy payment…overall great experience!

Velivor J. 
Rating:
5.0

Customer did not leave a comment.

ZAHIR A. 
Rating:
5.0

The young boy at the counter had extremely good customer service skills, no improvement needed.

Alayna K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Pro service, Fast to pick up and get going. No hassles and easy return. reasonable rates. 5 stars.

Stewart P. 
Rating:
5.0

Customer did not leave a comment.

andy E. 
Rating:
2.0

It is really expensive to hire a Uhaul1 ,paid almost $70 just for 1 hour

Amandeep C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Nothing

norman B. 
Rating:
5.0

Friendly and helpful staff

Andrej P. 
Rating:
5.0

The entire rental process was smooth and trouble free, a pleasant experience.

Vasilios C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Very nice people added a second driver easy peasy and guy told us as we left if we cant make it by close hes let us drop off next morning no issues. Very easy experience

Eric V. 
Rating:
5.0

Did the online check in. Was in and out within 5 minutes. Double checked gas gage, originally it was off, but went in and corrected it. And was super quick and easy and very clean location

mike P. 
Rating:
5.0

Let them know the trucks are ready to go and clean for them

GARYDAVID L. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

Bonnie O. 
Rating:
5.0

Customer did not leave a comment.

Alexander Y. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Giovanni M. 
Rating:
5.0

Great customer experience. Well done!

James W. 
Rating:
5.0

Customer did not leave a comment.

Tomas R. 
Rating:
3.0

The person who inspected my vehicle upon return was courteous, and very helpful, and went out of his way to make it easy for me. The desk people seemed not to care much. The person helping me upon my arrival asked for someone to bring the vehicle around for me. Despite their being 4 people behind the desk that were socializing, no one got the vehicle. Eventually the young girl gave me a set of keys and pointed me to the direction of the vehicle. Sure doesn't show too much customer care. I got the same impression on returning the vehicle expect for the young man that went out of his way to take ownership and check my vehicle in. Just trying to provide an honest review.

Carlo V. 
Rating:
5.0

The process was very efficient and answered all questions. Very helpful!

lori P. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Service guy was very helpful

Alayna K. 
Rating:
5.0

Customer did not leave a comment.

Jasbir B. 
Rating:
5.0

Can you send me a picture of my paid invoice

AGNES M. 
Rating:
4.0

Brakes squeaking

STEFANO B. 
Rating:
5.0

Customer did not leave a comment.

mary R. 
Rating:
3.0

I had requested a Burlington Mainway pick up location, Hamilton was an extra distance, time and inconvenience for us. The staff there were find, however more time explaining the on phone check in app would have been appreciated.

Clark O. 
Rating:
5.0

The service was great and the place and vehicle was very clean. Very good staff. Thank you Matt you were awesome!!

IAN N. 
Rating:
5.0

Customer did not leave a comment.

Norma W. 
Rating:
4.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
1.0

Customer did not leave a comment.

Leszek T. 
Rating:
5.0

Customer did not leave a comment.

Haroun K. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Viktor P. 
Rating:
5.0

Customer did not leave a comment.

Norm H. 
Rating:
5.0

Customer did not leave a comment.

Lindy B. 
Rating:
1.0

Customer did not leave a comment.

Piotr J. 
Rating:
3.0

Back of truck had mud on the walls and was not very clean up front either,staff was very nice , if truck was clean would of been better rating,

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Hugh E. 
Rating:
2.0

I have book for last 6 weeks ago for $50 for 7 hrs and all I have been used is 6 hrs even tho you guys charge me $92 today. Since I already have booked but still charge me for miles.

Bishal M. 
Rating:
1.0

Hated the steep stairs,no elevator

thomas h.  |  Overall Experience 
Rating:
5.0

If all the business would treat their customers the way we are treated at U-Haul, Mainway Burlington. Life would be fun.

Jacques L. 
Rating:
4.0

Customer did not leave a comment.

jeff M. 
Rating:
4.0

Good experience.

John R. 
Rating:
5.0

All was great, I would have taken a slightly smaller van if it was available. Maybe they can offer that when people get there. You really don't know what your renting til you get there sometimes.

Larry P. 
Rating:
5.0

Still disappointed regarding my last transaction at the Wellington Location on Hamilton Mountain. I was not notified of the $20 charge, if I didn't return the trailer using the U-haul website. The fee was more than the rental!

Michael D. 
Rating:
2.0

Twice I've tried to collect a truck using the truck share 24/7 at this location (2275 Barton Street, Hamilton, ON), only to be let down by the system. Please follow up with staff to ensure keys are left out or in case of inability to do so, reach out to the client to advise that. Uhaul trucks are awesome, but staff at this location continue to drop the ball. However, kudos to the young man that did arrive at 7am today (October 30) outside of business hours to assist. If I had his name I would name him but he deserves some acknowledgment.

Aaron B. 
Rating:
4.0

I was asked for different trolly but was given appliance trolly and that was not even used but i was charged for that.

Syed S. 
Rating:
5.0

3rd time this year renting for personal use and always an easy process, fast pick up and even fast drop off. Staff are very helpful and professional. Keep up the great work guys! And thanks!

Colin R. 
Rating:
3.0

Make sure when a people make reservations in advance that all the equipment they required are available. I made my reservation 3 weeks in advance, requiring 2 dollys 1 furniture dolly and 6 blanks. When I arrived to pick the truck up. I got only 1 dolly and 1 furniture dolly and 6 blankets. I honestly wasn't impressed. So yeah make sure when someone reserves a truck and equipment that it's all there and ready.

Brian C. 
Rating:
3.0

Charge me around $3 after drop off the truck, no idea why.

Masoud T. 
Rating:
3.0

more flexible with booking and returning early

Stacey-ann R. 
Rating:
5.0

Nothing everything was done right

Bob B. 
Rating:
4.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

The staff I dealt with were polite, efficient, and helpful. I had a very positive experience.

Clive S. 
Rating:
5.0

The only problem I had was I had to find the truck and then I had to put the back door down which I was not happy about then I had to find someone to do that since I had hip surgery 7 months ago and I didn't know I had to check the truck over until I got a msg when I got home but the two staff members that checked ne in and check me out when I brought the truck we very nice and polite and helpful Barb

Barb W. 
Rating:
5.0

The staff were very friendly and easy to deal with. Thanks!

Jennifer L. 
Rating:
5.0

Nothing

Howard B. 
Rating:
4.0

The staff were friendly and professional. Despite there being two other problems happening, they maintained their balance and served the customers s quickly as possible.

James C. 
Rating:
5.0

Cheers, that was genuinely hassle free.

Eric G. 
Rating:
5.0

Amazing team at Barton and Nash in Hamilton.. friendly welcoming.. willing to go over and beyond really appreciated the help. Thank you.

GEORGINA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derwin G. 
Rating:
4.0

All the staff were so accommodating and friendly at all times. I would highly recommend this Barton and Nash location to anyone needing any storage needs. Thanks to all the staff for everything😉

Debra M.  |  Overall Experience 
Rating:
5.0

Add another pickup truck to the fleet.

John R. 
Rating:
5.0

Good service 👍

dan G. 
Rating:
4.0

Customer did not leave a comment.

Stan C. 
Rating:
5.0

Thank you

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

Nothing to improve but I gave a hundred dollars for a bill approximately 71 dollars just wondering how to get my change back they were closed by the time truck got back and have not received any info to get my change

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Phone charger in vehicle to fill out return application at the end of a long day.

amanda S. 
Rating:
5.0

Surprisingly very good experience

Tiberiu M. 
Rating:
3.0

Have a great weekend

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

GORD B. 
Rating:
1.0

I am using u haul since last two years, use this 1st time and they made bill of almost $250. in that almost $150 is fake charge for some i have proof but they start arguments, just rip offd

ankit P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

Have a direct line to the location or someone at the CSR centre with some understanding of the location's features, drop off procedures, and operating times.

Adam S. 
Rating:
5.0

Not much to improve. Cheaper rates would be nice but overall was a great experience thanks to the staff.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

juan B. 
Rating:
3.0

Customer did not leave a comment.

Jakub P. 
Rating:
3.0

Your rep hooked up trailer to my car for me. Checked the lights and signal lights, and let me leave the lot with the right signal light not working.

Alexandr D. 
Rating:
4.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Fast and friendly service for both pickup and drop-off.

jacek K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
2.0

Hello, Well when I brought the truck back the male employee said I'll check it in and being inside in a couple of minutes. The employee was still outside talking to another male forever. I must have waited 15 minutes. During the waiting 4 customers rented trucks. Then 3 more customers came in to rent trucks and 3 more customers came to be line. so, I decided I would next to speak to the female employee at the counter. I said I'd like to finish my contract with UHAL. I told her about the male employee taking forever. She went on the computer and said the male employee had not checked the truck in yet. In any event she did her job and finished the paperwork and I left the UHAL station. Before I left the male employee was still outside taking to another male. UHAL is great Company and would recommend UHAL to others. It's that sometimes employees kind of ruin the experience for customers. Respectfully - Thank you Howard Magee

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

DEANO S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Booking was way off and I had to wait and rebook for a much later date. MAKE THE COMPUTER SYSTEM ACCURATELY REFLECT THE STORE REALITY.

Marshall S. 
Rating:
4.0

Your mileage charge per KM is obscene. Nothing to do with the location I rented from but advertising 19.99 a day and then applying .59 /KM is outrageous my fault for not knowing advance but I will never rent again from UHaul.

peter H. 
Rating:
4.0

Customer did not leave a comment.

julie ann C. 
Rating:
5.0

Customer did not leave a comment.

Moninder S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

You guys had my stuff for six years and I only visited once. Aside from a thin layer of dust my stuff was in exactly the shape I left it. Thank you.

RYAN M.  |  Overall Experience 
Rating:
4.0

Very good service Colin was as helpful as you could ever want Very satisfied with everything.

Gary S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Duke O.  |  Overall Experience 
Rating:
2.0

The had a water leak. I informed the staff but the problem didn’t go away

Eileen T.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and friendly. Couldn’t help enough. Collin was especially helpful in showing us what to do .this is a great company to rent from. Thank you.

Gary S.  |  First Impressions 
Rating:
5.0

They are very friendly and helpful I definitely got what I paid for

Debra M.  |  First Impressions 
Rating:
5.0

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

jeffery h.  |  First Impressions 
Rating:
5.0

Colin was so Patient and understanding. He answered all our questions. And he didn’t rush us and make sure we understood everything.

Bernadette C.  |  First Impressions 
Rating:
4.0

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Glen B.  |  Overall Experience 
Rating:
5.0

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

COLLETTE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE H.  |  Overall Experience 
Rating:
1.0

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Clint L.  |  Overall Experience 
Rating:
5.0

Clean facilities and friendly staff.

Clint L.  |  First Impressions 
Rating:
2.0

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Jerry L.  |  Overall Experience 
Rating:
4.0

no thanks

BRIAN J.  |  Overall Experience 
Rating:
3.0

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18.00 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15.00 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18.00 this is ridiculous.

SANDRA E.  |  First Impressions 
Rating:
1.0

The 8*12*8 is 6.5 ft wide. Had to go elsewhere. Staff was great.

jacob g.  |  Overall Experience 
Rating:
3.0

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Gerald H.  |  Overall Experience 
Rating:
1.0

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.

Michelle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jovan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna-kay l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbie F.  |  Overall Experience 
Rating:
5.0

The staff at Barton and Nash are always friendly and efficient.

Brenda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark f.  |  First Impressions 
Rating:
5.0

This was my first time using any type of storage facility and would highly recommend Uhaul!

Cheryl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILIQUE G.  |  First Impressions 
Rating:
1.0

Mice infested, staff couldn’t care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

LISETTE F.  |  Overall Experience 
Rating:
2.0

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Marco F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benoit G.  |  First Impressions 
Rating:
2.0

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Micheal D.  |  Overall Experience 
Rating:
1.0

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

teresa z.  |  Overall Experience 
Rating:
5.0

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  First Impressions 
Rating:
5.0

There could be some regular cleaning of the ground in the area

Alison F.  |  Online Move In 
Rating:
4.0

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Angela G.  |  Overall Experience 
Rating:
5.0

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Jane K.  |  Overall Experience 
Rating:
3.0

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

michael m.  |  Overall Experience 
Rating:
4.0

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

JANE H.  |  Overall Experience 
Rating:
2.0

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

AMANDEEP S.  |  Overall Experience 
Rating:
5.0

Went above and beyond. Great team

Carl B.  |  Overall Experience 
Rating:
5.0

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Lorraine G.  |  First Impressions 
Rating:
5.0

Staff at Barton U-Haul are awesome!

Rich W.  |  Overall Experience 
Rating:
5.0

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

evelyn a.  |  Overall Experience 
Rating:
4.0

A little overpriced but was good to me!

TINA W.  |  Overall Experience 
Rating:
2.0

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Rick A.  |  First Impressions 
Rating:
1.0

After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

CATHY D.  |  Overall Experience 
Rating:
4.0

Full transaction pleasant and professional

Gail C.  |  Overall Experience 
Rating:
5.0

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Dmitri K.  |  Overall Experience 
Rating:
4.0

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Larry W.  |  Overall Experience 
No reviews have been submitted for this location.

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