Customer Reviews for U-Haul Moving & Storage at Barton St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Barton St

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Roger W.
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Customer did not leave a comment.

Lisa C.
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Truck size we ordered was not available due to an accident. We were upgraded to a larger truck at no cost.

Janice C.
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Customer did not leave a comment.

Kimberly G.
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Uhaul and this location make it easy for me to move just about anything. The staff have me in and out fairly quickly and are always knowledgable for what I may need for my moving experience.

Calvin P.
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Customer did not leave a comment.

Keith B.
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Thanks!

Roger W.
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Customer did not leave a comment.

JACK B.
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when ordering from phone in the location doesn't pick up the call centre got my entire order wrong telling me I didn't need a credit card to rent a pickup truck when I did

Patrick A.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Damian R.
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Good staff in on a busy saturday afternoon. Kind courteous and quick! Really liked these guys. Vehicle was dirty as all hell and the bed of the truck too. I dont mind but I had to clean the bed because I was worries I'd get dinged for it

Raman B.
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Customer did not leave a comment.

Marcel M.
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Customer did not leave a comment.

terry R.
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Nice and smooth no B/S the price was just what you said and i was happy with that the guy vas very helpful pleasant to deal with. Next time i need a truck i will be back. Thanks for doing it right. Terry

Angela G. | Overall Experience |
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There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Adam M.
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Customer did not leave a comment.

Bradley B.
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Staff were helpful and efficient. In and out quickly, which was awesome.

James H.
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Customer did not leave a comment.

Barry B.
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Not too much... very courteous service

Jeff M.
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Customer did not leave a comment.

Jane K. | Overall Experience |
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Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Ian T.
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Call center was a great help but 2275 Barton's east closed earlier then the time on the door by at least 10 min also only had the uhaul till Saturday when I dropped it off there so I paid $203 till then thank you for your truck as I did it all in one move

MIke L.
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Very happy with the service thank you

michael m. | Overall Experience |
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Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

ALISHA S.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Nathan N.
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I asked if there would be any extra charge for the extra few miles above the set one-way rate, and was told everything is included in the rate i paid. To my surprised I had yo pay +$6 more for the extra mileage at the drop off location. Not happy with the service.

ROBERT L.
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I swept out the back that was not swept on the date I picked it up. I did not reserve a truck but got the last one they had. Awesume.

Adam K.
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Good and friendly service!

Adam K.
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Customer did not leave a comment.

Micheal B.
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Ordered the truck online but the app would not complete the transaction using a credit card had to go in and get the keys and pay great idea for the app just didn't work for me

Johnathan M.
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Customer did not leave a comment.

John C.
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Efficient, business like friendliness that I appreciate.

mark H.
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Customer did not leave a comment.

Romesh G.
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The parking lot is very difficult to access and the is very limited parking.

Muhamed M.
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Tidy the inside of vehicle, dont leave old paperwork out.

Kaitlyn K.
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keep a little locker for customers car keys, so we can leave them there when we pick up the uhaul, and that way we wont forget our own car keys at home when we drop off the truck.

Laura U.
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Everyone was really pleasant to deal with.. respectful. I would be more than happy to Eustis location again

THOMAS D.
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Trailer had cosmetic damage, but not a problem. Inside there was not a good spot for tie downs, as in none existed.

John R.
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Customer did not leave a comment.

jim P.
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Customer did not leave a comment.

MIke L.
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Customer did not leave a comment.

Tajbir B.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Steve M.
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Customer did not leave a comment.

Doy R.
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Customer did not leave a comment.

Ron H.
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Ratchets on the toe dolly were seized due to road crap from the toe vehicle. Not avoidable this time of year but they could have had some lube sprayed on them.

Robert C.
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The truck had been smoked in, and it stank. The guy who had rented it and smoked in it should have been changed $1000 extra for ruining the truck. I hate smoking and had to put up with that foul stink, and had to pay for that experience.

Prabir D.
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Some signs to indicate where the main office was, customer parking. Current signs difficult to see when driving in to the store from Hwy 20.

Wayne M.
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Customer did not leave a comment.

Bozica S.
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The moving truck was only 1/4 full, so before we could do our move we had to fill it up. The interior windows were all dirty, not just recent dirt. We could not see through the window and had to clean them ourselves. The passenger window wiper was worn out so it would only partially wipe the window making ti difficult to see out. Simple maintenance checks should be performed before sending the truck out again.

Thomas P.
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Well staffed location, with great equipment.

franco A.
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Customer did not leave a comment.

Symon S.
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Elizabeth P.
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William M.
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Staff was great! Yard was clean. Did after hour drop off... billing was done promptly! Would recommend uhaul any time!????

Gary W.
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Customer did not leave a comment.

Frieda K.
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Customer did not leave a comment.

Larry B.
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Everything was fine

Robert H.
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Booked a truck one month in advance and was give a location 30km away to pick up the day before... was promised 50 free kms then charged 20 dollars more than the quote? Refilled with 15 and was charged 28 extra (45 in gas for a 1way trip? Got ripped off for almost 50 dollars. Would not recommend to anyone ever, hidden costs, unfulfilled deals, charges for gas above what was used. Terrible.

Sherryl C.
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I like going to store directly to do truck bookings. The ones I want are always available and clean. The service agents are very helpful and accommodating when I need to change any details. Thanks

Jeremy B.
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The rental was quick, friendly and professional. A perfect experience all around. They did a great job meeting my needs and I will be sure to rent from them again when I require a large cargo truck

Nicholas B.
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My experience was fine I don't feel anything needed to be improved

Roxanne S.
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Customer did not leave a comment.

roy M.
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Customer did not leave a comment.

john D.
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Regular maintenance on windshield wipers would be appreciated by your patrons. Very dangerous driving home from Niagara Falls in a snow storm. Wipers would not clean properly leaving me to make frequent stops to wipe clean. I left at 5pm and arrived at your Barton and Nash location at 6:50 pm. Almost 2 hours for a 40 minute trip. I had called your roadside assistance and was rerouted to a call service and then left on hold for over 10 minutes with no response. Despite all these roadblocks and anguish I experienced I managed to arrive safely....so please for the safety of others, focus on the state of your wipers on all your vehicles!!!!

Brett P.
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Still waiting an email receipt that they said would be in my inbox within 10 minutes. So far not true. A little disappointing.

Vanessa S.
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Customer did not leave a comment.

MIke L.
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Great service

Julie K.
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Customer did not leave a comment.

JANE H. | Overall Experience |
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I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

jon M.
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Can’t improve. Staff were super helpful and also aided in me understanding the multiple buttons inside the truck and also answered questions when they seemed super busy. Great staff and service

Thomas P.
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This location has a great group of employees. My only choice for truck/trailer rentals.

Hao-Tse T.
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Customer did not leave a comment.

Danijel K.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Gary C.
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Nothing. Everything was perfect at this location.

William B.
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I’m happy with customer service!

Brian C.
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Everything went as planned. I was quite pleased with the service. Good bunch of guys at this location! I will be a return customer, then send others to this location.

Robert T.
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Customer did not leave a comment.

Eric D.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Carrie D.
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Customer did not leave a comment.

Rebecca O.
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I returned the truck after the location was closed and was really frustrated that the box to put the key in was nowhere to be found so I had to lock my key in the truck, basically there was no other option

Juan M.
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I booked for Upper Wellington several weeks ago. The night before my booking, the location I booked was changed to Barton. This was a last minute change and the Distance was 20km+ each way (way out of my way).... payed more for kilometers and gas! Not a great experience with booking overall. Is the booking guaranteed? do I get the $50 you advertise about to customers? Please provide response. jpmuri@yahoo.ca

Nathan L.
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Excellent customer service. I was not happy with the charge for an extra day of rental however. Its been a long ass journey across the country and I get charged for being two hours late, not happy about that.

Justin L.
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Customer did not leave a comment.

Thomas P.
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Fast service on both the pick up and return. My go to spot for trucks and trailers.

tammy T.
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It's a very tight squeeze to get in and out of for customers. I booked at another place but it was closed so I was supposed to do the computer release but it wasn't working so I had to drive 20 min the other way to pick up the van. Not very efficient. The computer is always a challenge. Fix that

Robert L.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

AMANDEEP S. | Overall Experience |
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The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

KEVIN C.
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Customer did not leave a comment.

sharon B.
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Customer service rep was great!

Keir M.
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After explaining the time that I needed the trailer, I was given an estimated contract amount. That changed after I brought it back after hours, as I had explained I would be doing. This resulted in a third more expense. Anyone renting from U-Haul should examine both the contract and the statements by the U Haul sales person. Make sure you absolutely understand what you are agreeing to and that the U Haul rep also understands. I have rented a similar unit from another U Haul location several times in the past and never encountered this situation.

John M.
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In and out quickly. Kids working the counter were friendly and helpful.

Michelle U.
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Customer did not leave a comment.

Dakota B.
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The first truck they gave us had no power steering working, dash kit up. Also had bald tires on the front end. They did switch trucks for us

Kenneth W.
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Customer did not leave a comment.

ken H.
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Customer did not leave a comment.

Giovanni M.
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Customer did not leave a comment.

Matthew V.
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In an out quick rented from a few diff uhaul including the Niagara region an burlington this blue it it outta the water

Richard R.
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Customer did not leave a comment.

Manuel C.
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Customer did not leave a comment.

WAYNE P.
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I originally asked for a pickup truck and since it was snowing earlier and had stopped l called 5hours before pickup time to have your associates shovel, remove the snow from the bed of the pickup truck, upon arrival that was not done and all the pick up truck had mountains of snow in their beds which l complained to to your associates, and mentioned the fact that l called 5hours in advance before scheduled pickup to request they remove the snow from bed of the pickup truck bit they did not care at all and were cold about it . They ended up giving me a cargo van which was very inconvenient for me as it was not what l wanted for the job also It didn’t have snow tires and was sliding everywhere.

Carl B. | Overall Experience |
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Went above and beyond. Great team

Lorraine G. | First Impressions |
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The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Rich W. | Overall Experience |
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Staff at Barton U-Haul are awesome!

evelyn a. | Overall Experience |
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A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

TINA W. | Overall Experience |
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A little overpriced but was good to me!

Rick A. | First Impressions |
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The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

CATHY D. | Overall Experience |
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After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

Gail C. | Overall Experience |
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Full transaction pleasant and professional

Dmitri K. | Overall Experience |
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Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Larry W. | Overall Experience |
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Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

No reviews have been submitted for this location.

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