Customer service was A-1 from start to finishKen P.
Customer Reviews for U-Haul Moving & Storage at Barton St
Hamilton, ON L8E2W8
(Barton & Nash)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great. Simple and easy from start to finish.Joseph B.
Call me for more details at 5142340664Cosimo L.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Derek C.
Please don't ever send them to your Upper Wellington location. They were inconsiderate and wouldn't even check with other locations to see if the equipment we were renting was available elsewhere. My partner was not impressed at all, yet from the moment we walked into Barton/Nash location, we were treated with respect and intelligence. I will never recommend that location to anyone who needs your services ever again. It will be the Barton/Nash location or tell them to select another company.Richard S.
Customer did not leave a comment.Jeremy H.
I've used this location many times. They have more variety large locationDIANNE L.
I put gas in the vehicle about 1 km. from the uhaul location to 3/4 fill mark when i picked up the vehicle, but i noticed when i was emailed the final invoice, thete were gas charges on it.Donald W.
Customer did not leave a comment.leo C.
Sexy, Sexy Staff!Graham P.
Didn't have my 26footer. Didn't give me a discount on a 20 footer. Charged me for extra mileage even though I had to go 50km away to pick it up.Sasho M.
have your staff communicate so they are aware of returns . I did not appreciate the rude phone call demanding equipment return when it had been checked in 3 hours before its scheduled return time .John L.
Customer did not leave a comment.Desiree J.
Customer did not leave a comment.HURBERT K.
If dolley is provided that could help for certain lifting to ease a burden of the load to carry.PHILIP R.
Customer did not leave a comment.Matthew C.
Very friendly, professional and competent individuals both on the rental and return. The process with prevalidated photographs for checking damage was effective for a trailer. Well done.KRZYSZTOFA A.
Customer did not leave a comment.Igor B.
Customer did not leave a comment.Taylor W.
Customer did not leave a comment.DANIELJOSEPH RAO B.
Need to be more clear with prices. They told me it would be $80, they took a deposit of 100, then another two deposits came from my account. No explanationKyle S.
My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.Gerald H. | Overall Experience
Rented an enclosed. Pickup and return was seamless and the staff were courteous and competent.David W.
Customer did not leave a comment.Dan C.
Happy ðŸ˜ŠWojciech C.
Customer did not leave a comment.Robert R.
More care while billing customers discuss with customer on expected deductionsVictor N.
Customer did not leave a comment.Nexhat M.
Clean up the mess out back. That's all.Brian J.
Customer did not leave a comment.Mavis B.
The guy that took care of me was very quick and processional. Great experience.Christopher M.
Customer did not leave a comment.Thomas W.
Quick pick up, no hassles online. Thnx. Lickety Split were great and patient once again.. Was 2nd time I hired will hire them again. Thnc TylerDominique S.
Customer did not leave a comment.George Jnr U.
DO NOT SEND OUT YOUR SURVEY REQUEST AT 11:30 PM ON A WORK NIGHT! - IT WOKE ME UP!Michael A.
Customer did not leave a comment.EDGAR D.
Customer did not leave a comment.Allison R.
Some (not all) of the guys behind the counter seem a little lazy. If a customer asks for a broom and tells you they have mouse droppings in their storage unit don't just hand them a broom without the dustpan. ðŸ¤¦â€â™€ï¸ Other attendants came to clean it themselves or at least offered.SABRINAJAMIE V.
Customer did not leave a comment.W Scott H.
Customer did not leave a comment.Pamela Corinne W.
Spent 30 minutes talking to a woman in North Carolina to book a 10' truck. Get to the location. There are no 10' trucks. Only 9. They said they called me and left a message to advise. Nope. Terrible process and experience. And the truck was filthy. Lysol wipes were filthy.DANIELE L.
Customer did not leave a comment.Brent D.
We had the worst experience with this store and the employees today. Our bad was we did not check the message that they send to check the van. The van was not at Full tank when we received, when we were told it's full on paper work. As we tried to explain this to the employee the argument didnt not went well. AND NOW AS WE GOT BACK HOME THEY SLAPPED US WITH A 50 DOLLAR CLEANING CHARG FOR A FUCKING STINKING VAN THAT STANK SO BAD WE HAD TO DRIVE WITH WINDOWS ROLLED DOWN. man fuck you and your location. Check your records. I had been a loyal customer to your location till this day. But fuck you from now on Hopefully this extra charger you put on us brings you world of bad luck. You provided us with a filthy van THANKS for the poor service ! And charging us for itChetanya A.
Customer did not leave a comment.Harold S.
The registration take long time, must design simpler process.Naqibullah N.
Customer did not leave a comment.Bruce A.
good peopleGregg M.
It was a good experience once I was familiar with the procedure.Paul H.
The guy who helped me wasnt wearing a mask, in the middle of a pandemic. That is disgusting, and the can was also gross. Windows caked with bugs anf the cabin look like it hadnt been wiped down or swept in years. Would not recommend.Jessica P.
I had to go back to get the furniture blankets as I was not told to pick them up on my way out. Also the truck was blocked in with a maybe narrow passage to get out. Also this was not my choosen pick up location. It was 10 km further than what I had requested. So that added to my included mileage. I expresses my concern and was told I could call a number as she was not trained to help with that.Scott R.
Customer did not leave a comment.Graham P.
Customer did not leave a comment.ANDRE S.
It was very busy and seemed understaffed for the level of business.Sabrina V.
On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.Michelle P. | Overall Experience
Customer did not leave a comment.Kavoos N.
The whole experience was great and personnel very cortious. I'll use most likely use this location againMarek B.
Great app ...makes it easy for the whole processKENNY G.
Customer did not leave a comment.Mario F.
Customer did not leave a comment.Kathleen H.
Customer did not leave a comment.ERICQ N.
Customer did not leave a comment.Geoffrey O.
I have rented vans and trucks from other uhaul locations and this one has been the best service so far!! Quick, easy and efficient even though there were several people in line when I dropped it off. Thank you!Susana M.
Customer did not leave a comment.Quynh N.
Customer did not leave a comment.MARIA DE JESUS V.
We rent here a lot. Today during drop off the location was severely understaffed. One staff was new and unsure of what to do when a computer was not functioning. Another staff member was outside collecting keys. Once called inside to help she (Ashley) tried to mitigate the growing line of people and a customer started harassing her. No managers were available and both staff were clearly upset. I will be calling the store manager today to let them know what I observed as the customer who was being abusive said he would be filing a complaint. Ashley did a great job. Her colleague was unprofessional, albeit frustrated and none of this would have happened with proper staffing.Melissa P.
Customer service could definitely be improved. I reserved a Van online and the service rep gave me the keys but I couldn't find the Van with the right number. I went back in and told them but I was then told that I didn't order a Van, I ordered a Pick-Up but that was definitely not the case. I started looking for the Pick-Up but couldn't find that either. At this point I was getting upset and thought at least I should be told where the vehicle is located on the lot so I had to go back in and complain that I couldn't find it and the rep checked the computer and realized I was right, I did reserve a Van and I did find that parked at the opposite side of the building. This was needless frustration and15min wasted walking around the lot.STEVENK N.
Got pulled over 1 hour after having truck and delayed for a hour because truck was reported stolen in December and never told police different.. Ruined my day missed a job returned truck writing 3 hours and the attendant thought it was funnySherri R.
Customer did not leave a comment.Malcolm B.
Staff was friendly & helpful, hours of operation are great!Andy P.
The young gentleman who served me was amazing, friendly, and polite. Often a rare occurrence these days. Excellent.CHARLES P.
Customer did not leave a comment.Jean-marie B.
The vehicle they provided was filthy, has obviously been beaten on by contractors, and rep that checked it in upon return was having a bad day and screwed me out of a measly $20 for damage I didn't do. Advice to anyone using this location, take your own photos, go over the vehicle with a fine tooth comb, and have have a rep go over the vehicle with you while you do so. One bad employee is making the whole branch untrustworthy.Andrew S.
I've had one issue with a dirty open trailer. The issue was taken care of. Excellent customer serviceGregory H.
I had great experience no problems Very well organizedCaroline L.
Softer suspension.KLAUSP W.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Eldon A.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Jovan K. | Overall Experience
The truck was dirtyJonathan L.
all went well...no complaintsBarbara M.
Not giving complete information about drop-off.HARDIK P.
customer representative at the counter during the morning pickup was rude and condescending, full of attitude and not helpful (young female csr)Tamas V.
I was given false information by an employee relating to my rental. Manager confirmed that the information was told to me incorrectly but he didn't care and said he wouldn't do anything to correct the situation and charged me for his employees mistake. When I confronted on why they didn't honour their word he was aggressive and rude. I would not recommend this location to anyone. I will hire out over giving this location business ever againRoss B.
Didn't like the results of my rental I was an hour and a half late pass by 24 hours so I got a charge an extra day I got stuck in Torontoâ€˜s traffic meant to phone forgot they called told him I was gonna be an hour and a half late still got charge for two days instead of one day not nice I am repeat customer as always.FREDF B.
This location has plenty of equipment and the yard staff are very helpful!Steve M.
Customer did not leave a comment.Mathew F.
Customer did not leave a comment.MICHAEL F.
I ordered a Queen Size mattress protector when reserving my U-Haul, but I never recieved it....Tyler L.
Great experienceAnass Z.
Customer did not leave a comment.steven H.
Excellent serviceThomas P.
Very helpful staff made it a great experience. Thank you - keep up the great customer service!DAVIDS H.
Very professional, in and out. Booking online is great and employees all fantastic.David G.
I booked a truck in Ottawa to move my daughter home from University. The night before we left for Ottawa I called to confirm (no one contacted me) and I was told there were no trucks available. After hours and hours being disconnected by the phone I had a wonderful young man help me arrange a van from Hamilton to Ottawa and back again. After several hundred dollars in gas and having to dump some furniture in Ottawa my daughter's things came home. She had to take the train home because there were only 2 seats in the van!!JACKSONOWEN F.
When I called to book I asked for a 1 bedroom truck and preferred location for pickup asking for 9-5 for the truck.... instead I was giving the biggest truck 26â€ booked for 24 hours and told I couldn't give preference. Last time I go through this location. You guys just wanted my money not to help meJason N.
I was able to return using self-service option as I reached after office closure. The App was not working for photo upload, so I ended up using Browser and website to do that. However, it was goodSaurabh D.
Customer did not leave a comment.Michael B.
Show me price something and when i paid full, deducted more amount of money.isha M.
The service in the store was great on the day we rented. No complaints on rental day. That said, the day prior, the person on the phone was downright rude. U-Haul is our default "go-to" for truck, van, and trailer rental. Disappointing to have someone be that rude.BRIANN P.
Absolutely nothing. The interaction went smoothlyGuido M.
Everything always ends up being so much more $$ than online it seems. This should be more transparent.Caroline S.
Customer did not leave a comment.anna-kay l. | Overall Experience
Customer did not leave a comment.Barbie F. | Overall Experience
The staff at Barton and Nash are always friendly and efficient.Brenda D. | First Impressions
Customer did not leave a comment.mark f. | First Impressions
This was my first time using any type of storage facility and would highly recommend Uhaul!Cheryl C. | Overall Experience
Customer did not leave a comment.MILIQUE G. | First Impressions
Mice infested, staff couldn’t care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).LISETTE F. | Overall Experience
The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are todayMarco F. | Overall Experience
Customer did not leave a comment.Benoit G. | First Impressions
Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next dayMicheal D. | Overall Experience
Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.teresa z. | Overall Experience
The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....Debra R. | Overall Experience
Customer did not leave a comment.Cheryl C. | First Impressions
There could be some regular cleaning of the ground in the areaAlison F. | Online Move In
There is a lot of broken glass in unit when first opened as well as on the ground all around the units.Angela G. | Overall Experience
Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.Jane K. | Overall Experience
Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.michael m. | Overall Experience
I used the Storage facility for a short time, to help me organize my home. The space rented was compact.JANE H. | Overall Experience
The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !AMANDEEP S. | Overall Experience
Went above and beyond. Great teamCarl B. | Overall Experience
The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyoneLorraine G. | First Impressions
Staff at Barton U-Haul are awesome!Rich W. | Overall Experience
A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of himevelyn a. | Overall Experience
A little overpriced but was good to me!TINA W. | Overall Experience
The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 numberRick A. | First Impressions
After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!CATHY D. | Overall Experience
Full transaction pleasant and professionalGail C. | Overall Experience
Everything was good, I wasted no time unloading U-Box and moving my stuff home.Dmitri K. | Overall Experience
Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.Larry W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!