Customer Reviews for U-Haul Moving & Storage at Belair Rd

Rating:

1.0

Next time have the manager give the customer an option on purchasing insurance. The employees gave customers the option when I came to return the U-Haul that I rented and the manager never gave me the option.

Rating:

3.0

I have one problem with the rental I received and I spoke with a representative on the return of the rental. The matter involves the vehicle itself and not the service I received from the staff or representatives for the company.

Rating:

2.0

I'm not sure if I would recommend this location because I was overcharged for the truck after I agreed to take a smaller truck due to the truck I reserved not being available.

Rating:

5.0

Front desk was nice, super fast, and very friendly. I don't know his name, but he was excellent

Rating:

3.0

Had to check in later when I got there and the associates was there and didn't want to check me in

Rating:

5.0

The vehicles are not as clean as they use to be , but as long as they're drivable is what matters.

Rating:

5.0

Staff was knowledgeable and professional

Rating:

5.0

Provided A1 service

Rating:

5.0

Awesome customer service

Rating:

4.0

Storage units available weren't big enough

Rating:

5.0

Everything was fine

Rating:

1.0

An employee yelled at me and said I could not park in the parking lot, even though I am a customer. I was meeting my husband at this location and he was arriving in 2 minutes after I did to drop the rental off, so I can pick him up and drive him home. There was plenty of available parking, and the employee cleaning the car told me to leave and park on the heavily traffic road with a blind spot and 4 lanes of traffic driving by. It was not a safe spot for street parking and to pick up my husband after the drop off. Also, the place was very dirty looking and not very welcoming like most U-Haul locations I have seen. We will not use that location again and drive farther to a different one.

Rating:

5.0

Customer service agent who helped me provide outstanding CS and went above and beyond the call of their duty to accommodate all my needs !!!

Rating:

2.0

So many things

Rating:

5.0

RE: Woman and man working the main desk on Saturday, December 31, 2022 at 10:00 AM at: U-Haul Moving & Storage at Belair Rd 4650 Belair Rd Baltimore, MD 21206 They provided the BEST customer service and support for my unique U-Haul needs while providing excellent service to other walk-in and phone customers. Commend them!

Rating:

3.0

The reason I did not recommend this location is because when I returned my truck, I accidentally left my wallet in the truck. I am sure people leave things all of the time, but in this case the attendant led me to believe that after he cleaned out the truck that nothing was left behind and my wallet was all that was there. I returned to the store twice because I had only been one other place and that place did not require use of my wallet. All of a sudden and hour or so later my wallet was located in the trash where you clean out the trucks..and everything is there excetp for the cash I had on me. Well there was nothing else in the truck to throw away except my wallet. So for any customers that unfortunately leave items in the truck, just know that attendants may not be thoughtful and truthful enough to steal from you in an already unfortunate situation before smiling in your face to act like they did you a favor. I guess this guy needed the cash.

Rating:

5.0

They were most patient with explaining the contact , hours an if I needed anything else very professional an Family friendly thank you very much happy new year

Rating:

1.0

The rental was clean, Engine light came on, oxygen sensor light came on, passenger side door hard to close. Then agents charge my card for an additional $28.32, which I didnt get all my money back.

Rating:

5.0

Truck drop off was done during hours while facility was closed.

Rating:

3.0

Truck was not well-maintained. Tires needed air prior to me entering the vehicle. The parking brake release handle seemed precarious.

Rating:

5.0

Everyone was very helpful. They answered all of our questions and made sure we had everything we need. Great job guys!

Rating:

5.0

Whenever a customer returns vehicle the person that will inspect it should attend the customer immediately. And not to keep the person that returned the vehicle to wait until he uses cleaning the vehicle someone had already returned and left your office.

Rating:

3.0

I brought my own sanitary whip to clean the dust. I didn't appreciate having to fill the tank when I paid for it 24 hours but that's policy. As well as having a incorrect invoice that. Barged me for a toll I never went through. Pick up location was unorganized and didn't have the vehicle ready in time.

Rating:

4.0

I've been trying to contact someone at the location I pay for boxes and due to me having a family emergency I did not receive them and I forgot not to grab them so I've been calling to get a Refund

Rating:

5.0

Put the money back on card when you return the truck

Rating:

3.0

Lower the price

Rating:

5.0

Thanks for a quick and easy check out and return!

Rating:

5.0

The employees were so friendly.

Rating:

5.0

Never got my email about my return.my only complaint

Rating:

5.0

Thanks for the great customer service folks!

Rating:

4.0

I was very satisfied, no improvements needed.

Rating:

1.0

They charged me for an after hours fee when I turned it in before they were closed and a day before it was due.

Rating:

1.0

N/A

Rating:

5.0

Manager was fast friendly knowledgeable

Rating:

3.0

Their customer service is poor. They are rude and do not listen to questions you're asking. They are quick to refer you to the 1800 number instead of helping you. I would not ever refer or use this company again.

Rating:

3.0

The pick up process was smooth and the gentleman from the office was very helpful and professional. I feel sorry for not being able to rate my experience with a higher score but when returning the trailer I was basically honked out from the location by one of the maintenance guys, before being able to complete the checkout process. Very rude!

Rating:

1.0

They charged my account for their system error.

Rating:

2.0

Never tell a customer to leave key's in vehicle. I got there and that's what I was told to do. I've called and called no one answers. But I get a call saying I locked the keys in trunk

Rating:

1.0

The store was supposed to be open at 9am employee didn't get there until after 9 store didn't open until 9:30, second employee was late had an attitude. Then it took about 40 minutes for me to get waited on and get the truck. He should've knocked off some money for the long wait.

Rating:

1.0

I was charged for sn item l never received. After the manager was informed that an item l was charged was on my contract. Only after complaining to customer service representative did the manager say he could look on camera and see. So he charges my card instead of looking on cameras. Trifling as a manager. Very unpleasant experience. And my card may still be charged at this moment.

Rating:

5.0

Amber was EXCELLENT!!!! She knew what she was doing and was SUPER nice and Professional!!!! I didn't have to wait long and I was in and out!!! Thank you Amber!!!! You gained a customer for life because of you!!!

Rating:

5.0

Great staff

Rating:

5.0

Thank you guys so much

Rating:

3.0

The representative at the store was wonderful. The rental process from mobile to actual vehicle was a disaster

Rating:

5.0

You were very good just get more people to assist with people when they come in to cut down on some of the wait time. It did get alittle long waiting to get a truck once at desk it went smooth.

Rating:

5.0

Overall the truck was fine but tiny macaronis were in the cargo area and the cab smelled of cigarette smoke.Also I don't like that hand trucks are set into the wall so if you don't need a hand truck,but do need every inch of space,you have to take out the hand truck and thus get charged for it.But I was happy overall with the rental.

Rating:

3.0

Customer Service is not only essential but crucial to continued patronage. Talking AT a customer instead of TO a customer is very unprofessional. Explaining terms and conditions is one thing but being argumentative and condescending is an entirely another ordeal. Without truck rentals, the staff would be unemployed. 31 years of utilizing this location and have never been experienced this. Aside from the Caucasian rep the other staff were hospitable. She needs to have some remember who you work for other than the one who franks her paycheck. The customer and the experience matter. Review went from Excellent to average because of that one rep.

Rating:

4.0

I don't have any complaints, my entire process from start to end was very courteous and, professional. I would definitely recommend this location again to anyone in town, out of town and, across town and, I would use this location for my own moving needs again…

Rating:

3.0

The dolly rented was broken and with out the straps used to hold an object to it. The sign said $10.00 daily, the invoice costed it at $12.00. The trailer was extremely muddy and dirty on the outside. It was parked in the parking lot's most difficult place to just pull it out. THERE WERE OTHER TRAILERS THERE!!!!! The original pick up date needed to be changed, the new information was sent incorrectly twice!!!!!

Rating:

5.0

better signage. communication

Rating:

5.0

And I'm doing good enough now you don't got to really change nothing but the veins the guy had a special cards for the vans that's about it

Rating:

2.0

Well the truck had engine light on and breaks were not holding well, also it stalled twice. When I returned the truck I was met with hostile behavior. Really I can't blame employees at this point something is wrong in the company that's why employees mistreats customers.

Rating:

3.0

the first young lady gave me wrong information about the unit then took me to a unit she couldn't even open cause her nails were to long she then left me waiting for almost a 1/2hr only to leave & passed me to someone else ..i was quite annoyed..now he was great got it done & inform me of everything he saved the day and this store cause I was prepared to give a aweful review..the young lady needs to be trained over..I think the youngman name was Antonio..the young lady made me so annoyed I forgot her name...I dont want to be mean but I wouldn't tell anybody to use this store cause she is not very efficient...but the young man was great but he can't do it by himself...

Rating:

2.0

I tried to be a nice as possible but these people behaved like some kind of I don't care type of humans. I told the last that it was my first day doing the haul renting business she had little to say. My paper work explained they I supposed to find everything together since I paid for them but there was nothing ready in place. The truck I was given had a driver seat somehow bent I had to keep constantly trying to stand to avoid falling one side while driving. And more unprofessional behaviors. I think the company might behind the behavior of their employees.

Rating:

1.0

Definitely won’t be dealing with this location ever again.

Rating:

1.0

I could never get anyone at the location on the phone or any assistance with getting help getting my things. I’m sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!

Rating:

4.0

Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference. Thanks

Rating:

4.0

Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't access

Rating:

2.0

Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You’ll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !

Rating:

3.0

Staff was friendly but not knowledgeable about unit availability or the computer system .

Rating:

4.0

Although there was a trap there were still mouse terds on my things.

Rating:

4.0

I don't like having to use a step ladder for the lockers.

Rating:

3.0

Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!

Rating:

1.0

Very much GHETTO & unprofessional!!!

Rating:

3.0

It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.

Rating:

1.0

You'll sold my storage by mystake in I'm really mad my things being sold

Rating:

5.0

Tyra is a perfect employee she gave me the best costumer service I’ve ever received. She’s amazing

Rating:

1.0

Terrible experience i would not recommend at all. Im glad I never have to interact with these people again

Rating:

4.0

I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.

Rating:

3.0

The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.

Rating:

3.0

Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.

Rating:

1.0

Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyone

Rating:

5.0

The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )

Rating:

4.0

When taking out my stuff there was rat poo on my stuff other that there was no problem.

Rating:

3.0

Some of my things had mouse droppings on it

Rating:

4.0

Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.

Rating:

5.0

This was not a bad run. Thanks for making it easy for me

Rating:

5.0

ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B’more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️👏🏻❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !

Rating:

1.0

DIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!

Rating:

1.0

Bad Service bed everything Belair RoadMoravia U-Haul don’t go there

Rating:

4.0

Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That’s only because there are no large units available. But this location is very convenient for me.

Rating:

2.0

Charged my account an extra $100 without telling me

Rating:

5.0

Didn't have any issues. I've never had a storage unit before, but I think this one went well.

Rating:

2.0

So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.

Rating:

4.0

Would use again

Rating:

4.0

Day time hours need more personnel but she was gracious in her Service. I think her name was Teresa

Rating:

1.0

I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn’t work. The portable stairs didn’t work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I’m force to incur additional charges. Unsatisfied customer.

Rating:

1.0

I experienced having mice in the storage unit after a very short period of time. I since moved out.

Rating:

5.0

Great customer service

Rating:

4.0

Was very pleased with the facility and the customer service.

Rating:

3.0

The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.

Rating:

5.0

Every one was friendly

Rating:

5.0

Great customer service

Rating:

3.0

The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.

Rating:

5.0

Good. Serious

Rating:

5.0

Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now

Rating:

5.0

Staff was courteous and friendly. I felt safe.

Rating:

4.0

Thanks

Rating:

5.0

Professional staff Clean facility Great prices,

Rating:

2.0

Customer service didn’t help at all They are not professional at all and they don’t help you

Rating:

5.0

The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she’s there. I Frequent t that location for that reason.

Rating:

5.0

Very friendly and helpful staff. I will definitely use this location in the future

Rating:

1.0

Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I’ve payed to keep my things there!