Everyone was nice and friendly truck was kool
Kaylor BCustomer Reviews for U-Haul Moving & Storage at Belair Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was A ok thanks again 😊
Michele SThe online verification process is sub par. I missed and entire hour out of my rental timeframe because I wasn't able to be approved.
TERRI FGive notice about payment type
Keisha LGreat customer service
lendon tThe van that was giving to me drink gas like water out of all the vans I rented I never experience that before it cost me just as much in gas then the van did as far as that things was good.
gregory wExcellent customer service...will use them whenever I need a van or small truck!!
Millicent ENice
DWAYNE WASHLY “ALWAYS” PROVIDES WHAT OUR COMPANY NEEDS.KEEP UP THE GREAT WORK ASHLY…
Robert LUse some type of air fresher so they do not smell like smoke
Brenda FThe van was dusty. I have just had to deal with it maybe try another location. They just do not know the meaning of clean, it's really pretty sad! I have found several old rental agreements in the glove box on multiple occasions including this rental. How hard can it be to clean the vehicles when they are returned?
Denise CAlways liked this location
Jermaine MStaff was very friendly and helpful
Angelisa MSmoke free vehicles
Bridgette PTelephone U-Haul rep insisted the equipment be dropped off in a city location VERY inconvenient and traffic packed … because it was convenient for U-Haul not the customer.
Bruce JThank you for your excellent service.
John SThey lie on the receipts and incorrectly charge you for gas and return time. I will never be using this location again and will be disputing all charges. I am HIGHLY unsatisfied
Jazmin TEverything was OK. It was just a little piece of cardboard already there and I didn’t know if y’all needed it. I left it there.
Twannda JI didn't know cussing and discussing your weed habit was the new U-Haul customer service protocol. March 19th 9am proved to be hard not to walk out of renting anything. I closed my eyes and was telling myself I have to move. Never again will I go to this location.
Abdul AConvenient, and prompt
James JThe return process was unprofessional was told leave key and truck will send receipts my card was over charged for hide fees that wasn't discussed
GAIL SThe customer service @ this location is always friendly, fast and efficient. Kudos! 👏
gilda sExperience was not good dolly was not working and I have charges that I opted out of.
Garnetta MNo reembolsaron el dinero del seguro de el tráiler
robert hI couldn't get help to locate the storage. Still haven't get in.
Abib G | Online Move InPlease do a full prettip before getting on the road, the passenger side mirror was not tightened.
CLIFTON DService your vehicles. The axle broke on our truck 🤨
Candace BThe employees were great, the truck wasn't clean inside or out and the back. Dirt and mud all-over bottom of truck. Dry tracked over step up and back of truck.
Dwayne GLots of confusion at this location
Devon HAll your Uhaul staff was excellent. Angel ,Rachel ,Terri on the phone was excellent an Ashley on belair rd a the two men . They all was great with assisting me with my uhaul .
Latania LThe trucks need maintenance. I was charged 3 times for my rental…needed a 26” even with a reservation, no truck. Ended up with a 20”…wasn’t happy, but I had no other choice because I had to move. I really like the staff there which is why I always go back there. Even if they’re out the way.
Raquel WEverything was equipped as needed I didn’t even need the dolly per say, however there were a hole in the roof of the 15’ bed box truck it leaked onto my property in the truck there was an additional hole (so 2) they sent roadside for one after that the next morning I discovered another hole/leak towards the front bed of the box truck, they charged me for gas even tho the truck came dam near empty so I sent it back the same way🤷🏽♂️. They don’t inspect there truck before sending them off which causes people to have complaints about damaged property. They should work on that!. Other than that I used the truck for what I needed an that was all. Over the phone customer assistance and roadside have good customer service in my pov.
Jamon YNone
Darnel RI ordered and paid for 2 dollies but they were not in the truck. However, when I called, I was refunded that fee. So I appreciate the customer, customer service and the experience because they did fix the mistake.
Elizabeth LAn employee needs to always within esrshot of the front desk
HAROLD WNo, appears to be a “well oiled machine”!
Michael FHave enough employees on hand to make your visit quick and easy
darlene pClean the trucks
moacir cService was excellent as always
Bryan PI do not see anything they need improve
Samuel GThe staff were very helpful and friendly, however I couldn't get the mobile checking app to work (it wouldn't recognize the location despite checking and updating my phone location preferences). I ended up having to check in in person. We were also sent the link to submit the vehicle status and couldn't get past the first screen where it had us confirm the license plate (the Continue button wouldn't change to a submittable link). The staff ended up having to come out to our vehicle to do a manual check. This all delayed us almost 20 minutes which ate into our overall rental time as we had to have the truck back by 10am. Very frustrating - technology fail.
Chris BAOK all the way
HAROLD WI rented 2 20'Trucks both of them were dirty. The customer service was okay.
Kierra CNothing keep up the work....
rodney cRat and mice feces everywhere plus the bathroom looked terrible.
Lavar R | Overall Experiencefriendly staff... close to home... just wish they had the newer, lighter, aluminum u-haul motorcycle trailer
Arthur HThe lock on the rear was missing a piece. The latched opened with in transportation causes the rear door to open while moving. I notified staff upon return and he saw the issue. He stated a Manger will call and the invoice would remain open until then. No one called and I was charged. Still waiting for a manager.
Beavette LWhy am I being charged for two gallons of gasoline? My mileage use was only 8 miles according to your calculation.
ODONALD SKUDOS to the management staff
Bobbett B | First ImpressionsNo comments. Service was excellent. No complaints
VICTOR O | First ImpressionsThe General Manager was very unprofessional. Been loud and hung over.
stephen h | Overall ExperienceI booked my storage unit on Thursday prior to my move from NC on Saturday, when I arrived at the U-Haul facility they were closing however one young guy still provided me assistance and he is the only reason I did not give on star. No one reached out to me regarding my arrangements and took it upon themselves to rent the storage unit I had reserved to another walk-in customer, and was give a unit that was the size of a tall hall closet that had an obstruction in it so that made it even smaller (unit 1120), when I reserved a unit to accommodate a 1-2 bdrm apt. I read the specifics to not confused things only to be told that “Tony” gave away my unit. So when u had help on Sunday, now is turning into I have to find some help on a Monday because now everyone will be working, or find another storage facility and hopefully it will be close by to not incur any additional charges. This is by far the most frustrating and disappointing experience I have ever had with U-Haul. I may leave another message on tomorrow after I speak with management if they think they about to charge me for additional mileage or a extra day because I now have to find someone to help me during the week and everyone works during the day. Whoever Tony is needs to come unload this truck.
Renise C | Overall ExperienceWhile my storage was not well lit, it was incredibly secure. I would rent out another unit at this location, and that may possibly be in June of next year.
Kyasia J | Overall ExperienceThis storage factory has a mice issue. There was an obscene amount of rat/mice feces when I went to clean out my storage. It was so awful I was anxious about loading the things into my car. There was only one person working the front desk and a line of people. Two others showed up, and took their time logging in to help. They no longer have a share area (this is notated by a tiny note taped to a board full of words- I barely saw it), and also gave incorrect information on how to dispose of unwanted items. I drove over 12 hours to retrieve my items. I arrived on about 3hours asleep. No one in the office was helpful on how to handle the issue and they didn’t have a dumpster or area for disposing items. I took me about 1 and a half hours to figure out what to do so I could get back on the road for 12+ hours back home.
TIFFANY W | Overall ExperienceThank you!!! For all your help
ALAN M | Overall ExperienceI bought some brand new furniture and stored my furniture in the storage unit until i got a house. Got the house and was excited because i knew i had good and new furniture in the storage unit. I went the the storage unit and found rodent feces everywhere! Everything was damaged, chewed, torn, had yellow/discolored staining or had rat poop on it . Dead bugs were found and there was even a dead animal in there. This was heartbreaking and a HUGE waste of my time and money. Hopefully I’m compensated properly to replace what was lost.
Benjamin S | Overall ExperienceThe staff was very helpful in assisting me locate my locker
Patricia R | Online Move InOffice staff is Amazing, the outside crew is wonderful as well.
Renorda G | First ImpressionsWaiting to get served is ridiculous very slow but as far as the storage average and the mice is not good. Call an exterminator.
lynnette t | Overall ExperienceThe staff was great! Very friendly, knowledgeable, and helpful. I appreciated how easy this process was.
Kyasia J | First ImpressionsI had no issues well satisfied customer
KATHERINE P | Overall ExperienceThe staff and management were all extremely helpful, professional and knowledgeable.
Jihan L | First ImpressionsVery professional
EVANIA W | Overall ExperienceJust bad Service all together
Lance S | Overall Experienceother than me still waiting for my refund back from renting a truck i don’t have any problems but if i don’t get my money back within a week then there will definitely be a problem 🙃🙂
Jamal S | Overall ExperienceAlway on point in reliable.
latoya c | First ImpressionsConvenient
Elizabeth C | First ImpressionsStorage units available weren't big enough
DEVIN J | First ImpressionsThey were most patient with explaining the contact , hours an if I needed anything else very professional an Family friendly thank you very much happy new year
carla b | First ImpressionsDefinitely won’t be dealing with this location ever again.
JOSHUA S | Overall ExperienceI could never get anyone at the location on the phone or any assistance with getting help getting my things. I’m sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!
BreAnna D | Overall ExperienceOur only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference. Thanks
Starr R | Overall ExperienceNot enough Dolly's/carts available. Ones that was lock in a area where we couldn't access
Shuanee B | First ImpressionsRented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You’ll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !
BRIANA B | Overall ExperienceStaff was friendly but not knowledgeable about unit availability or the computer system .
Tanea C | Overall ExperienceAlthough there was a trap there were still mouse terds on my things.
bonita f | First ImpressionsI don't like having to use a step ladder for the lockers.
THOMASINA J | First ImpressionsStaff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!
Brad T | Overall ExperienceVery much GHETTO & unprofessional!!!
Tatiana B | Overall ExperienceIt was okay but I have yet to get confirmation that my unit is checked out on the day I did it.
Jenise L | Overall ExperienceYou'll sold my storage by mystake in I'm really mad my things being sold
robin j | Overall ExperienceTyra is a perfect employee she gave me the best costumer service I’ve ever received. She’s amazing
Leyontae C | First ImpressionsTerrible experience i would not recommend at all. Im glad I never have to interact with these people again
sierra p | Overall ExperienceI don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.
Geneva A | First ImpressionsThe Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.
MICHAEL B | First ImpressionsTheir was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.
TONYA K | First ImpressionsRat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyone
Deshawnda J | Overall ExperienceThe best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )
Nannette H | Overall ExperienceWhen taking out my stuff there was rat poo on my stuff other that there was no problem.
Khadijah J | Overall ExperienceSome of my things had mouse droppings on it
nichole r | Overall ExperienceStaff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.
Cynthia H | First ImpressionsThis was not a bad run. Thanks for making it easy for me
Carla S | Overall ExperienceANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B’more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️👏🏻❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !
Nannette H | First ImpressionsDIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!
Shaurese D | Overall ExperienceBad Service bed everything Belair RoadMoravia U-Haul don’t go there
eddister c | First ImpressionsWish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That’s only because there are no large units available. But this location is very convenient for me.
Yolonda M | First ImpressionsCharged my account an extra $100 without telling me
MICHELLE H | First ImpressionsDidn't have any issues. I've never had a storage unit before, but I think this one went well.
Giovanni E | Overall ExperienceSo much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.
Myra S | Overall ExperienceWould use again
cynthia w | Overall ExperienceDay time hours need more personnel but she was gracious in her Service. I think her name was Teresa
cynthia w | First ImpressionsI was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn’t work. The portable stairs didn’t work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I’m force to incur additional charges. Unsatisfied customer.
Tonya F | Overall ExperienceI experienced having mice in the storage unit after a very short period of time. I since moved out.
Robin W | Overall ExperienceGreat customer service
Brian J | First ImpressionsWas very pleased with the facility and the customer service.
ROBERT W | Overall ExperienceThe customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.
Erica M | Overall ExperienceEvery one was friendly
Erica M | First ImpressionsGreat customer service
Rico D | Overall ExperienceThe rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.
Kim A | Overall ExperienceGood. Serious
Rico D | First ImpressionsLoved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now
Melanie S | Overall ExperienceStaff was courteous and friendly. I felt safe.
Linda C | Overall ExperienceThanks
leo c | Overall ExperienceProfessional staff Clean facility Great prices,
HYWEDA T | ReservationCustomer service didn’t help at all They are not professional at all and they don’t help you
FARDIN A | Overall ExperienceThe young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she’s there. I Frequent t that location for that reason.
YOLANDA W | ReservationVery friendly and helpful staff. I will definitely use this location in the future
charles d | Overall ExperienceHad to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I’ve payed to keep my things there!
DYAMON b | Overall ExperienceI didn’t like the fact that it wasn’t 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping’s on my belonging.
india c | Overall Experience