Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage facility flooded. I had issues using the code to get into the facility.
Charlie P
|
Overall Experience
Rating:
5.0
We needed some adjustments to our order. We worked with three staff members and all were very helpful and professional. Much appreciated.
Nathaniel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeshai B
Rating:
5.0
I found out on the 1st September, 2025 that Anthony has become the manager and am so proud of him and his workers are also learning from him ,they're very respectful and hard workers,so my advice to them is to keep up doing their jobs,/ work beyond the expectations and they will get good rewards. Congratulations to Anthony and workers secondly there is two much trash which is bringing more mice other rodents to the place,lastly the bathroom.
Basilia O
|
First Impressions
Rating:
5.0
The two gentlemen I encountered Saturday morning were extremely helpful and respectful. This is one of my favorite locations to come to when I need to. Thank you guys for being helpful and patient.
Anthony B
Rating:
5.0
Customer did not leave a comment.
ANA L
Rating:
3.0
The truck had water inside. On the dash different lights on the dashboard. Had trouble I’m trying the gas cap. My sister went to the store. Do U-Haul store to ask the guy how to unscrew it he said he don’t make the trucks. That’s just how it is. I should’ve went to another gas station. Also, the clerk was very rude and unprofessional. He has dreads and his his Dental needs attention. His customer service scales needs attention. He needs to be retrained. He does not know how to talk to customers. He has no respect when I return the truck. He made it a very unpleasant, unprofessional and hostile experience I will never ever again return to this location to rent a U-Haul or even to purchase anything for moving or tape anything due to the expense I had with the U-Haul clerk..
Titania P
Rating:
3.0
Customer did not leave a comment.
ONTARIO W
Rating:
1.0
I recommend that nobody used this location ever. The gas tank was empty and I had a picture of it. I thought I could plant sent a picture and it was still charged. Now I have to file a complaint with the corporate office. If you choose to use this location, I will be very afraid.
Antonio G
Rating:
5.0
Customer did not leave a comment.
William A
Rating:
5.0
Customer did not leave a comment.
Albert W
Rating:
3.0
This location is on SUCH a busy and chaotic road (at least during rush hour) -- definitely difficult to navigate in a large truck! However, despite the absolute BLASTING music that was playing from the shop where the employees were sitting, they were super kind and helpful, and they made the return very easy overall!
MALORIE M
Rating:
5.0
My first time renting a U-HAUL 10' Truck. It was easy using the app to make a reservation . The staff at this location was friendly during pickup and return. Keep doing what you're doing.
Naijha W
Rating:
5.0
Everything was quick and easy no need to change anything
PARISE H
Rating:
4.0
Customer did not leave a comment.
DENISE C
Rating:
4.0
Good job uhaul
CHRISTINE C
Rating:
5.0
Customer did not leave a comment.
TENNILLE S
Rating:
5.0
Great service..great men! I enjoyed the experience!!!
LYNNETT C
Rating:
3.0
Customer did not leave a comment.
ROBERT Y
Rating:
5.0
The customer service at your Belair Rd location in MD is unmatched. They actually care about their customers and go above and beyond to make sure you’re satisfied. I have used this location in all my moves and won’t go to a different one. Doesn’t matter who you encounter at this location the vibe is the same. Welcoming, professional, and helpful. Definitely a great location that I highly recommend to my friends and family.
Colleen A
Rating:
5.0
Customer did not leave a comment.
CHERYL M
Rating:
5.0
Customer did not leave a comment.
VIVIAN A
Rating:
3.0
Customer did not leave a comment.
ROSALIND P
Rating:
5.0
Thanks Guys…. Real Respectful, Friendly, and Exceeded What Was Expected😊. Actually I’ve been a customer for a few years and the team has been very consistent with kindness and KNOWLEDGEABLE!!! Yayyyyy BELAIR ROAD CREW……. Ms D
DAWN S
Rating:
5.0
The staff was great, helpful and friendly.
MICHAEL H
Rating:
3.0
Customer did not leave a comment.
Corey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN J
Rating:
5.0
Customer did not leave a comment.
Kelly R
Rating:
1.0
They charges me for an extra day. They changed the return time to the next morning
CHRISTOPHER H
Rating:
4.0
The Belair road location was very helpful. Earlier in the day the North Point location was not helpful. They did not notify me the trailer I reserved was stolen prior to my visit and they did not change my reservation for another trailer on their lot. Instead they sent me to the Golden Ring location before verifying if they had a trailer available. Golden Ring however did track down and reserve the trailer for me at the Belair road location.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
Osmar P
Rating:
3.0
Van was well maintained but not clean.
CHERICH B
Rating:
5.0
Thank you it's Byrd
Kenneth K
|
Overall Experience
Rating:
5.0
Very nice people
Michael W
Rating:
5.0
Customer service team was TOP NOTCH professionals!!!
DOUGLASS T
Rating:
5.0
Nothing!! Everyone was Great!! Very friendly efficient and helpful!! 10 out of 10!! Thank You Guys
Shantia P
Rating:
4.0
Customer did not leave a comment.
Mike G
|
Overall Experience
Rating:
5.0
The associates at this location are the best. Man the were very friendly and personable. All questions I had they answered. Thank you for your support in my rental experience.
KEEP UP THE PHENOMENAL CUSTOMER SERVICE. BRIAN BAKER PROVIDES THE KIND OF CUSTOMER SERVICE THAT WILL KEEP CUSTOMERS COMING BACK.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Twanshsy V
Rating:
5.0
I don’t have any complaints. Staff was excellent.
MONICA T
Rating:
5.0
Customer did not leave a comment.
Kristina A
Rating:
1.0
I was over charged for miles and I was charged for gas. Im very displeased with this location.
NAKIA R
Rating:
5.0
I have pick up trucks available
TERESA C
Rating:
5.0
I would like to thank the two staff members who assisted me. Big help, I appreciate you gentleman. 💪🏾
Mark G
Rating:
5.0
My service was handled fast. I was in and out thanks
Carl T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL N
Rating:
5.0
Customer did not leave a comment.
PEARL W
Rating:
4.0
Great comfort service, but the cargo van was absolutely disgusting. They should be CLEANED between customers.
JENEE R
Rating:
3.0
Customer did not leave a comment.
KHADIJAH L
Rating:
4.0
Customer did not leave a comment.
Lajuan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
4.0
Customer did not leave a comment.
JIVAN D
Rating:
3.0
No comment
CHARLES B
Rating:
5.0
Very helpful, courteous, and professional staff! There evidently exists a nationwide computer malfunction issue that occurs every Monday. Seems like this is a corporate U-Haul issue. Encountered the same issue at the 4111 Northern Parkway - Baltimore location approximately one week ago. Personnel in both incidents were able to work around this issue and get me on my way - - - eventually.
Kenneth W
Rating:
2.0
Inappropriate music was blasting. Employees were professional and had a great attitude.
JOSHUA T
Rating:
5.0
Very professional and helpful
CHARLES B
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE D
Rating:
3.0
Customer service was terrible. Was my first time doing 24/7 service they talked to me like I was just suppose to know how to do everything. Made my pick up experience bad.
Lanika M
Rating:
4.0
Customer did not leave a comment.
Sunnetta B
Rating:
4.0
Customer did not leave a comment.
DENISE C
Rating:
5.0
Great, quick sevice
CHRISTOPHER H
Rating:
3.0
Roaches and dead mice
Emoni B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
Everything was ok the gental man that waited on me was so very nice respectful professional and the service was very good and helped me with no problems good person to work for the company he deserves a raise more money for him very good ❤️
PRISCILLA A
Rating:
5.0
Customer did not leave a comment.
Hayden C
Rating:
1.0
This location does not properly maintain their rentals. They give us a U-Haul with the engine light on. That is a safety issue. After we filled the U-Haul tank above what was given to us, and after we broom the back and used the swifter-swifter to sweep the entire back, they charge us a cleaning fee. What was said was that, “we clean up for the next person to use,” but the truck was already clean by us. The funniest thing about everything was the prior rental that we had-the truck smelled like weed and it was given to us. So it wasn’t cleaned. This is the second U-Haul truck with the engine light on. How U-Haul corporation allows them to charge customers full price and then give us a vehicle that is possibly hazardous, with a service engine light on, I don’t understand. Our safety is our own problem, I guess. That is what this U-Haul is telling us. Pictures may be available at your request.
AYOBAMIBO A
Rating:
5.0
.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
DENISE C
Rating:
5.0
Everything went smooth and orderly. Great job guys
DARREL B
Rating:
5.0
Didn't like being charged after drop off without knowing what I was charged for.
DARRYL L
Rating:
5.0
Customer did not leave a comment.
MOHAMMAD Y
Rating:
5.0
Antonio was excellent I love his customer service
Jessica W
|
First Impressions
Rating:
5.0
I absolutely love this location , and the Staff is always accommodating and polite .. only U-Haul I rent from no matter where I live
Habeebah M
Rating:
5.0
The vehicle was clean, and performed well. The drivers door had to be “slammed” in order for it to be properly closed as if the rubber moulding or door hinge was out of alignment.
Kenneth W
Rating:
5.0
Customer did not leave a comment.
DARRIN B
Rating:
5.0
Customer did not leave a comment.
Tedra R
Rating:
4.0
They just had a car blocking the doors someone had park a car right in front of the doors the active manager couldn’t do anything we had to squeeze everything out which was terrible in the heat
carla b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES C
Rating:
5.0
Customer did not leave a comment.
DENISE T
Rating:
3.0
Customer did not leave a comment.
Khalilah W
|
Overall Experience
Rating:
5.0
The guys there were great. The vehicle was clean. Just do a check every now and again to make sure the A/C in the vehicles are working properly.
JACQUEIA B
Rating:
3.0
Customer did not leave a comment.
ALPHONSO M
Rating:
5.0
Return person wax very helpful
Michael R
Rating:
5.0
I didn’t get the name of my associate but he was beyond helpful! In addition, made my rental process seamless.
Nikiah H
Rating:
5.0
Customer did not leave a comment.
Tim K
Rating:
1.0
Tried to charge me for a unit I wasn’t using ! Scammers !
aba a
|
Overall Experience
Rating:
2.0
there was a light on stating that the front tire needed air I was told I could drive it as is
the alert for the doors not being close kept coming on and you literally have to open and close the doors multiple times for it to register as close
I will never use this u-haul facility again
first I was charge an extra $10 for something then next thing I know I was charged an extra $19 so I call customer service and was told it was for 4 gallons of gas when I specifically went to the gas station near the facility to prevent this from happening
SHENEA W
Rating:
5.0
The manger is a very nice person he always give me excellent service. Rose A ,Price
PERRY P
Rating:
4.0
Customer did not leave a comment.
DENISE C
Rating:
5.0
Customer did not leave a comment.
ANTONIO C
Rating:
5.0
Excellent service very professional
Ronetta A
Rating:
5.0
Thank You!
Patricia M
Rating:
2.0
I got pulled over by police because head light on left side was out
Mary B
Rating:
5.0
Customer did not leave a comment.
NELSON P
Rating:
5.0
Great customer service
wanda m
Rating:
5.0
Customer did not leave a comment.
Jaqour b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph E
Rating:
4.0
Customer did not leave a comment.
YOLANDA B
Rating:
5.0
Great nothing needs changing you guy's are doing a wonderful job with the customer service the timing of the rental trucks reservations extensions payments I love belair road those guys if they are awesome they are so awesome I choose belair road over any of them
JEANNIE S
Rating:
3.0
The van was not fully vacuumed nor was the windshield spray and wiped. things I had to do myself. the van ran well zero complaints on that. The sideview mirror on the passengers side did not work with the electronic controls making it a constant battle to adjust and readjust the mirror as to drive safely. the gas tank was also said to be at 7/8ths full but was actually 3/4ths full. so i had to pay for gas that I didnt even use as to not be charged fuel fees.
Benito I
Rating:
5.0
Nothing.
DONAS S
Rating:
5.0
Service was great, fast and efficient
NATLIE H
Rating:
1.0
NO A/C first time ever renting a U-Haul and not having A/C everything else was great customer service was great but when you’re moving, and you rent a U-Haul, you expect it to have air conditioner. People running the store were nice no problem with them and I can handle a old busted truck but if your using a U-Haul your usually moving heavy stuff and the last thing you want is to get in with no A/C
HENRY S
Rating:
5.0
Nothing at all these young men were excellent even when I needed to extend my rental. Great job and great customer service
Ti-Shika R
Rating:
5.0
Great service from the guys
Darell T
Rating:
5.0
Customer did not leave a comment.
Alexia C
Rating:
3.0
Fix the light controls on the truck that I rented they were loose they're falling into the dashboard
JOHN B
Rating:
5.0
Personal was very outstanding, they walk to storage, made sure your log in work, I was proud will recommend
Thanks
jerome g
|
First Impressions
Rating:
5.0
I had a wonderful experience and the staff were kind and professional.
Netzahualcoyotl A
Rating:
5.0
From the beginning of the visit to the end the manager really showed me everything and walked through everything on how to enter as well as adding a lock on to the locker that I have.
Antiwan J
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Rodney C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Millicent E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miwa W
Rating:
5.0
Customer did not leave a comment.
PATRICIA F
Rating:
5.0
Devon was extremely gracious. He was so polite, pleasant and knowledgeable. He made the drop off very easy. Thanks Devon!!
Brad G
Rating:
5.0
The people in the Belair Road location was Awesome and helpful.
Sharonda B
Rating:
5.0
On the day of move in the staff was very nice his smile was very happy to assist me in every question excellent exceptance exceeded all my expectations I would most definitely recommend moving in at the Belair Rd locations thank you for exceeding such professionalism.
MAVIS B
|
First Impressions
Rating:
1.0
I was told my storage unit wasn’t ready for move in when it was so I kept my U-Haul truck longer than anticipated and it caused a great financial inconvenience
ELLIS B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SABRINA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine j
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
WENDY A
|
Overall Experience
Rating:
5.0
The service was excellent because the service I personally received was above and beyond from the young men and young lady who service the store. They were awesome in everyway.
EBONY H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BERNADETTE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
candace h
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jabari f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lanei H
|
First Impressions
Rating:
2.0
Thanks. Need a larger storage and should have received 1 month free storage. Since I rented a truck from your facility. Please contact me at drowusu3@aol.com to address this.
Millicent E
|
Online Move In
Rating:
1.0
Rodent droppings every time I went in the storage facility, including the day I moved in (was not clean when I moved in my things). The sliding door was broken the last several weeks of the time I rented, which made moving out extremely difficult (was told that GM would come and open it for me but he never showed, despite being "five minutes away."), and sliding door was locked the rest of my time there (employees did not unlock during office hours). Overall filthy and felt like I had to clean/decontaminate my belongings once I moved out of storage, despite the rent being raised several times over a year.
Elan S
|
Overall Experience
Rating:
1.0
This storage place auction my stuff off. It has really been a bad situation. I wouldn’t recommend this place. They have mice really bad. Mouse shir all over my stuff.
Antwine F
|
Overall Experience
Rating:
5.0
Staff was helpful when we realized that the storage rental was not in the same place as truck drop off. They called to see if there was any place more convenient, but when there was not, they explained, and were very friendly.
The store was busy on the day I was there, and it seemed like everyone was being helped in a timely manner.
Staffed by nice young gentleman.
APRIL W
|
First Impressions
Rating:
5.0
Kudos to the staff at 4650 Belair Road office 💯👍🏾.
Bobbett B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laura j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natasha M
|
First Impressions
Rating:
5.0
Thanks for your quality services that I highly appreciated...Please continue to implement good services to your Consumers..I wouldn't hesitate to utilize nor refer others to your rental and storage services...
Delores B
|
Overall Experience
Rating:
1.0
My biggest problem with this place. Is that they auction my stuff off. When my bill was paid so this a red flag to me. Also they never answer the phone at this facility. I’ve been with them since 2019 move out of state and still was paying bill. I’m not very pleased at all.
Antwine F
|
Overall Experience
Rating:
3.0
I was moved out by mistake..had to be moved back
Monica M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeannetta F
|
Overall Experience
Rating:
2.0
Y’all charged both of my card now it’s going take forever for me to get my money back I’m not happy about it
Ivory A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
XAVIER T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
irving p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruselle F
|
Overall Experience
Rating:
1.0
I couldn't get help to locate the storage. Still haven't get in.
Abib G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Felicia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia W
|
Online Move In
Rating:
2.0
Rat and mice feces everywhere plus the bathroom looked terrible.
Lavar R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Danielle R
|
Overall Experience
Rating:
5.0
KUDOS to the management staff
Bobbett B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claudette W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shenikka T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbara G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shamelle W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMASINA D
|
First Impressions
Rating:
5.0
No comments. Service was excellent. No complaints
VICTOR O
|
First Impressions
Rating:
1.0
The General Manager was very unprofessional. Been loud and hung over.
stephen h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaliah S
|
Overall Experience
Rating:
2.0
I booked my storage unit on Thursday prior to my move from NC on Saturday, when I arrived at the U-Haul facility they were closing however one young guy still provided me assistance and he is the only reason I did not give on star. No one reached out to me regarding my arrangements and took it upon themselves to rent the storage unit I had reserved to another walk-in customer, and was give a unit that was the size of a tall hall closet that had an obstruction in it so that made it even smaller (unit 1120), when I reserved a unit to accommodate a 1-2 bdrm apt. I read the specifics to not confused things only to be told that “Tony” gave away my unit. So when u had help on Sunday, now is turning into I have to find some help on a Monday because now everyone will be working, or find another storage facility and hopefully it will be close by to not incur any additional charges. This is by far the most frustrating and disappointing experience I have ever had with U-Haul. I may leave another message on tomorrow after I speak with management if they think they about to charge me for additional mileage or a extra day because I now have to find someone to help me during the week and everyone works during the day. Whoever Tony is needs to come unload this truck.
Renise C
|
Overall Experience
Rating:
4.0
While my storage was not well lit, it was incredibly secure. I would rent out another unit at this location, and that may possibly be in June of next year.
Kyasia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dante B
|
Overall Experience
Rating:
2.0
This storage factory has a mice issue. There was an obscene amount of rat/mice feces when I went to clean out my storage. It was so awful I was anxious about loading the things into my car. There was only one person working the front desk and a line of people. Two others showed up, and took their time logging in to help.
They no longer have a share area (this is notated by a tiny note taped to a board full of words- I barely saw it), and also gave incorrect information on how to dispose of unwanted items. I drove over 12 hours to retrieve my items. I arrived on about 3hours asleep. No one in the office was helpful on how to handle the issue and they didn’t have a dumpster or area for disposing items. I took me about 1 and a half hours to figure out what to do so I could get back on the road for 12+ hours back home.
TIFFANY W
|
Overall Experience
Rating:
5.0
Thank you!!! For all your help
ALAN M
|
Overall Experience
Rating:
1.0
I bought some brand new furniture and stored my furniture in the storage unit until i got a house. Got the house and was excited because i knew i had good and new furniture in the storage unit. I went the the storage unit and found rodent feces everywhere! Everything was damaged, chewed, torn, had yellow/discolored staining or had rat poop on it . Dead bugs were found and there was even a dead animal in there. This was heartbreaking and a HUGE waste of my time and money. Hopefully I’m compensated properly to replace what was lost.
Benjamin S
|
Overall Experience
Rating:
5.0
The staff was very helpful in assisting me locate my locker
Patricia R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Claudette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
max p
|
Overall Experience
Rating:
5.0
Office staff is Amazing, the outside crew is wonderful as well.
Renorda G
|
First Impressions
Rating:
3.0
Waiting to get served is ridiculous very slow but as far as the storage average and the mice is not good. Call an exterminator.
lynnette t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
bertha b
|
Online Move In
Rating:
4.0
The staff was great! Very friendly, knowledgeable, and helpful. I appreciated how easy this process was.
Kyasia J
|
First Impressions
Rating:
5.0
I had no issues well satisfied customer
KATHERINE P
|
Overall Experience
Rating:
5.0
The staff and management were all extremely helpful, professional and knowledgeable.
Jihan L
|
First Impressions
Rating:
5.0
Very professional
EVANIA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
IAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allana M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robin h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
max p
|
First Impressions
Rating:
1.0
Just bad Service all together
Lance S
|
Overall Experience
Rating:
3.0
other than me still waiting for my refund back from renting a truck i don’t have any problems but if i don’t get my money back within a week then there will definitely be a problem 🙃🙂
Jamal S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nia F
|
Overall Experience
Rating:
5.0
Alway on point in reliable.
latoya c
|
First Impressions
Rating:
3.0
Convenient
Elizabeth C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONYA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor B
|
Overall Experience
Rating:
4.0
Storage units available weren't big enough
DEVIN J
|
First Impressions
Rating:
5.0
They were most patient with explaining the contact , hours an if I needed anything else very professional an Family friendly thank you very much happy new year
carla b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMBER M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANYELLE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katrina k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donte l
|
Overall Experience
Rating:
1.0
Definitely won’t be dealing with this location ever again.
JOSHUA S
|
Overall Experience
Rating:
1.0
I could never get anyone at the location on the phone or any assistance with getting help getting my things. I’m sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!
BreAnna D
|
Overall Experience
Rating:
4.0
Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference.
Thanks
Starr R
|
Overall Experience
Rating:
4.0
Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't access
Shuanee B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KENYAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherrel P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia H
|
Overall Experience
Rating:
2.0
Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You’ll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !
BRIANA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IMELDA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Danielle R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zina B
|
Overall Experience
Rating:
3.0
Staff was friendly but not knowledgeable about unit availability or the computer system .
Tanea C
|
Overall Experience
Rating:
4.0
Although there was a trap there were still mouse terds on my things.
bonita f
|
First Impressions
Rating:
4.0
I don't like having to use a step ladder for the lockers.
THOMASINA J
|
First Impressions
Rating:
3.0
Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!
Brad T
|
Overall Experience
Rating:
1.0
Very much GHETTO & unprofessional!!!
Tatiana B
|
Overall Experience
Rating:
3.0
It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.
Jenise L
|
Overall Experience
Rating:
1.0
You'll sold my storage by mystake in I'm really mad my things being sold
robin j
|
Overall Experience
Rating:
5.0
Tyra is a perfect employee she gave me the best costumer service I’ve ever received. She’s amazing
Leyontae C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrone A
|
First Impressions
Rating:
1.0
Terrible experience i would not recommend at all. Im glad I never have to interact with these people again
sierra p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danyelle W
|
Overall Experience
Rating:
4.0
I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.
Geneva A
|
First Impressions
Rating:
3.0
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.
MICHAEL B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Chanel K
|
Overall Experience
Rating:
3.0
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.
TONYA K
|
First Impressions
Rating:
1.0
Rat infested
Staff customer service is trash
President of location is trash
Continued to bill me for 2 months after I moved out.
Would not recommend to anyone
Deshawnda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robin h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sonetta G
|
First Impressions
Rating:
5.0
The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )
Nannette H
|
Overall Experience
Rating:
4.0
When taking out my stuff there was rat poo on my stuff other that there was no problem.
Khadijah J
|
Overall Experience
Rating:
3.0
Some of my things had mouse droppings on it
nichole r
|
Overall Experience
Rating:
4.0
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.
Cynthia H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracey K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amdrio G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Danielle G
|
Overall Experience
Rating:
5.0
This was not a bad run. Thanks for making it easy for me
Carla S
|
Overall Experience
Rating:
5.0
ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues.
When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B’more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup!
Give the guy a BIG RAISE! ❤️👏🏻❤️
The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door.
Thanks for listening !
Bad Service bed everything Belair RoadMoravia U-Haul don’t go there
eddister c
|
First Impressions
Rating:
4.0
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That’s only because there are no large units available. But this location is very convenient for me.
Yolonda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hunter t
|
First Impressions
Rating:
2.0
Charged my account an extra $100 without telling me
MICHELLE H
|
First Impressions
Rating:
5.0
Didn't have any issues. I've never had a storage unit before, but I think this one went well.
Giovanni E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim j
|
Overall Experience
Rating:
2.0
So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.
Myra S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pamela T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela T
|
First Impressions
Rating:
4.0
Would use again
cynthia w
|
Overall Experience
Rating:
4.0
Day time hours need more personnel but she was gracious in her Service. I think her name was Teresa
cynthia w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Earldean A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mason Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya M
|
Overall Experience
Rating:
1.0
I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn’t work. The portable stairs didn’t work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I’m force to incur additional charges. Unsatisfied customer.
Tonya F
|
Overall Experience
Rating:
1.0
I experienced having mice in the storage unit after a very short period of time. I since moved out.
Robin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel R
|
Overall Experience
Rating:
5.0
Great customer service
Brian J
|
First Impressions
Rating:
4.0
Was very pleased with the facility and the customer service.
ROBERT W
|
Overall Experience
Rating:
3.0
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.
Erica M
|
Overall Experience
Rating:
5.0
Every one was friendly
Erica M
|
First Impressions
Rating:
5.0
Great customer service
Rico D
|
Overall Experience
Rating:
3.0
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.
Kim A
|
Overall Experience
Rating:
5.0
Good. Serious
Rico D
|
First Impressions
Rating:
5.0
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now
Melanie S
|
Overall Experience
Rating:
5.0
Staff was courteous and friendly. I felt safe.
Linda C
|
Overall Experience
Rating:
4.0
Thanks
leo c
|
Overall Experience
Rating:
5.0
Professional staff Clean facility Great prices,
HYWEDA T
|
Reservation
Rating:
2.0
Customer service didn’t help at all
They are not professional at all and they don’t help you
FARDIN A
|
Overall Experience
Rating:
5.0
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she’s there. I Frequent t that location for that reason.
YOLANDA W
|
Reservation
Rating:
5.0
Very friendly and helpful staff. I will definitely use this location in the future
charles d
|
Overall Experience
Rating:
1.0
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I’ve payed to keep my things there!
DYAMON b
|
Overall Experience
Rating:
3.0
I didn’t like the fact that it wasn’t 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping’s on my belonging.
