Customer Reviews for U-Haul Moving & Storage at Ben White

14,533 reviews

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My iPhone phone detected air-tag purposefully buried within the truck that was tracking my location, which I didn't realize until after I had returned the truck. I both called and returned to the Uhaul site to notify them. Using my phone we could hear the air tag ping but could not find it in the truck, and ultimately had to contact police to search the truck as it was determined that the tracking device was likely planted purposely. Overall I walked away uncomfortable, knowing that there is now someone out there who tracked my every movement in that U Haul truck, even more alarmed that U Haul staff were completely unaware until I notified them. I will say that the staff at the Ben White U Haul location in Austin were awesome. They took my complaint seriously from the start and took the time to search for the tracking device and even though we didn't find the air tag I felt like they went above and beyond to follow up with my complaint.

Jason D. 
Rating:
5.0

Everything was great I'm definitely recommend you guys

VELKYS C.  |  Overall Experience 
Rating:
1.0

3 things , 1- train technicians better to do a proper professional installation (which i I did not got a proper professional installation) 2- I got kicked out of the store, I record everything, employees need a better training to treat customers properly and professionally, and I'm talking about only one employee that was the shame of the store, as he was kicking me out, his colleagues felt embarrassed about him. 3- as I was wanted to put a formal complaint to the store, especially to the person who kick me out, which apparently was also the manager, I called U-Haul customer service to put a formal complaint, but instead I got a call from the same store Manager, which I didn't see the point to talk to them since the complaint is to them, I wanted to talk to someone higher than them, but apparently U-Haul would not talk to me. I will be moving on to the next step, to whoever may concern.

Moses J. 
Rating:
3.0

Get the correct date and time. Stay off the phone on personal call while conducting a transaction.

MARA J. 
Rating:
5.0

Customer did not leave a comment.

DAVIS M. 
Rating:
1.0

Customer did not leave a comment.

Jeanette F. 
Rating:
4.0

After initial truck return and having to return to office twice to find an unoccupied storage room, folks were our-of-the-way helpful, from the very nice cleaning lady to the lady manager.

Michael B.  |  Overall Experience 
Rating:
4.0

The lady who helped me was helpful. Even though I had to run back in front to the office, to unlock my storage, she made I was okay.

KATAVIA F.  |  First Impressions 
Rating:
5.0

Everything was great.

Antonio P. 
Rating:
5.0

I know it was a Sunday, only 2 working the front. I was pleased, the line moved very well thanks.

George P. 
Rating:
3.0

I did my reservation online, and I removed the $10 dollars protection I thought wasn't necessary due to the fact of having full cover insurance. I was charged even thought the person who make me sign the contract say to my : you will pay $19 plus tax plus the miles you drive. On top of that I did a mistake when I received the truck and not took a picture of the odometer. We drove 21 miles and we're charged 31. So, no I m not happy at all.

Marleni M. 
Rating:
5.0

Ensure accuracy in the final bill. For instance, I told the person who checked me in upon my return that I did not use the trolly. He said he would remove the charge. I was still charged.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
3.0

Customer did not leave a comment.

Jessica Y. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Original U-Haul pickup had a mechanical issue so we were sent to another U-Haul 15 minutes away. Would have been nice to know before we went to the first one

James B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Minelixa V. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
1.0

Front desk people didn't study me when I was wrongly charged for 10x the miles I driven

Randall L. 
Rating:
5.0

Great experience. The whole process was seamless.

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Hoonyong L. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Not this locations fault but got an email saying our ubox and reserved pickup truck would be ready at a different location. Went to that location and was told that our ubox was at Ben White location. Got to Ben White location and found our ubox but was told that they had no pickup trucks. So we had to go back to the other location to get the truck. Except that they had no record of our reservation for a pickup truck. Even though I showed the reservation (from my uhaul account receipts). When reserving the ubox I chose the option to rent a pickup truck to self deliver. Ended up getting a bigger truck (which wasn't the vehicle I reserved) because they had no pickup trucks available. We had to go back and forth between these two locations throughout the day (adding unnecessary mileage to the rental costs). It was very annoying but everyone we talked to was professional, just seemed to not know what was going on. The reservation system is just messed up or something. Was just extremely unorganized. So not the best experience.

Dewandra D. 
Rating:
1.0

Customer did not leave a comment.

Todd H. 
Rating:
3.0

2 agents left for lunch leaving 1 inexperienced employee to service the 4 customers waiting in line.

Jules H. 
Rating:
3.0

This U-Haul did not have enough furniture pads when I have requested to have 36 pads, they told me the day of, so I open what was inside the back of the truck, it says it had 6 pads, but it only had three inside of it. When I got the truck, the truck was almost on E. So it was time consuming to make several stops. The truck doesn't feel right when it's driven, and the brakes take a while for it to stop. The windows in the truck was filthy.

Jennifer C. 
Rating:
3.0

Agent did not use pre-selected online information for drop-off location. There were two on the same avenue in an unfamiliar city, one north (convenient to me and open till 7pm) the other south (and closed at 3pm). I did not recognize the agent error until I returned to the address sent to me via a courtesy text. I arrived at 4pm - when the location was closed. I had to go out of my way - Twice to return the trailer. btw - it was not particularly clean and it had missing tie-down D-rings.

victor M. 
Rating:
5.0

It was a quick and easy experience. The person receiving the trailer was helpful and friendly.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell C. 
Rating:
1.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

The guys on the lot were quick and efficient.

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Muy buen

Jesse M.  |  First Impressions 
Rating:
3.0

i did not receive my furniture dolly or appliance dolly, yet i was still charged for both

Jazz A. 
Rating:
1.0

We went to pick up truck and the one assigned to me was not even there after searching the lot for 30 minutes, they assigned me a new one and that one was dirty with an empty tank of gas and we finally were assigned a third truck that was clean and full of gas but we received almost an hour into our paid time and we returned it an hour earlier and were not refunded for the hourly rate.

Douglas A. 
Rating:
1.0

Whilst the truck itself was in good condition, there were some significant challenges in the process and extras: - mobile pick up was not working, and this was not communicated, resulting in an hour of waiting in line, which is challenging when you're on a restricted hire time - we got the truck and hour and a half after the reserved time - hired extra equipment via website, which is apparently not connected to the stores stock - this makes no sense. So we booked extra equipment like dollys etc which we then didn't get. This massively complicated our job from beginning to end - no follow-up from uhaul regarding refunds on equipment we paid for but didn't receive, and lost hours of booking due to uhauls mobile app not working. Please rectify.

Jacob S. 
Rating:
1.0

We booked online and the “location” to pick up our truck can best be described as a crack house than a Uhaul (or any other business) location. An old man with no pants on answered the door of this Meth Den and invited me into one of the dirtiest environments I've ever stepped into. He then walked into a back bedroom to which their was a matress on the floor and topless female junkie passed out. The lady got up, got dressed and then proceeded to rant about a hit and run that she was involved in the night (more like hours) before. Her and her boyfriend were driving drunk and high when they hit another vehicle on I-35! By this point you can imaging they not only didn't have the rental truck but cost an hour of moving time by having to call a uhaul support to find a real business location. I will never use Uhaul again and if you're in the Austin area do not attempt to use the East Cesar Chavez Uhaul locations…it's legitimately a crack house. However if you need to score drugs feel free to stop by.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
3.0

Have the supplies that I ordered in the truck ahead of time as they were supposed to be (appliance dolly and furniture pads).

Laurel M. 
Rating:
2.0

Our vehicle has a hidden AirTag (tracking device) that was following and recording our movement. Me and my companion both received alerts on our phones notifying us of this. When we returned to the shop to drop off the vehicle staff did not care. I am very concerned that we were being tracked.

Abraham M. 
Rating:
5.0

Exceptionally easy experience, very helpful staff!

Steven H. 
Rating:
2.0

Took 30 minutes for them just to give me the key, which means I had less time to use that reservation. Also, if it's $19.95/day but I ended up going over by an hour for a 4-hour reservation, I got charged for a full second day -- meanwhile, Enterprise doesn't charge like that since I paid for the full day's price already. First time using Uhaul and not impressed

Shiva V. 
Rating:
3.0

My gas tank was not filled up to where they said and they didn't explain to me that I could contest it. I think over filled it to full and I couldn't get reimbursed for that.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Iman B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
2.0

Horrible customer service

PATRICIO P.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Please disclose in advance the cost of milage and the approx. of the total fee.

Carlos U. 
Rating:
4.0

Customer did not leave a comment.

Lilah N. 
Rating:
5.0

Exception customer service.

Tarek B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

I shouldn't have to wait in line if I finished the app based check-in. Also, it wouldn't hurt if you applied a little oil to the hitch mechanism once in a while. Very rusty and squeaky.

John R. 
Rating:
5.0

Nothing!

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Randall I. 
Rating:
3.0

the truck broke the passenger window while driving - very scary & we were double charged for boxes - that location seems so busy , that the over all experience is -they shuffle you in & shuffle you out & you get what you get -

George H. 
Rating:
5.0

High quality climate controlled space. Very good!

GARY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah K. 
Rating:
5.0

Customer did not leave a comment.

Trinidad E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie T. 
Rating:
4.0

The clerk who helped us was very kind, helpful & patient. It was appreciated!

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Y. 
Rating:
1.0

Worst experience, year-to-date. I have never experienced such a poorly managed organization. I will be filing a formal complaint with the Better Business Bureau given the inadequate resolution from GM Tommy Mendez. Mr. Mendez, provided me with the worst customer service that I have ever encountered by a general manager. I was provided a 10' truck, reference #3935461, with a car pull. I experienced issues with the truck and called Road Side Assistance, reference #2488000 and worked with Jennifer. I spent over 6 hours, mainly spent waiting for arrival. After 6 hours +, as documented by Uhaul's notes, I grew frustrated and simply wanted to change my plans and return the vehicle. I was incorrectly charged the full amount of $377, plus an additional $147. When conversing with Jennifer, I was told that I was going to get reimbursed given my unique situation. I explained my experience to Tommy Mendez who experienced no sympathy, and was harsh with his responses. I was very surprised by Mr. Mendez's methodologies to address a customer's needs and concerns. I will be sharing my experience with others.

Eric U. 
Rating:
5.0

Customer did not leave a comment.

Brett O. 
Rating:
5.0

1 tire looked little flat, just reassured tired pressure reading

Alex G. 
Rating:
5.0

Fast, clean and ready to go equipment, super friendly and professional staff.

Lauren M. 
Rating:
5.0

They are fast and helpful with pick up and use of Uhaul trailers.

Stephanie T. 
Rating:
4.0

The website did not have the equipment available until 1:15PM. Website only allowed me to have the equipment for I could only have the equipment for 18 Hours which would have been returned by 6:15AM the next day. The equipment was returned within 10 hours, Yet I was charged an after hours fee. I do not believe this is a good business practice.

Jorge C. 
Rating:
2.0

Called Friday to access UBox. Was told the store needed 24-48 hours notice so they could have it ready, and that Sunday was the earliest I could get in it. Sunday comes, we get there 5 min after they open and there's a long line. Takes us 40 minutes to get through the line (only 2 people working). When it's our turn they say at first they can't find our UBox. They go looking for it for 10-15 minutes. When they find out they say it's all the way at the top and in the back so it'll be 40 min or so to get it (so what was the point of the 24-48 hour notice?) after 30-40 minutes they come back out and say they can't get it. Their fork lift guy will be in sometime today, but not sure when. Could we either come back later or another day… Meanwhile while our 1 guy is looking/trying to get our UBox only 1 guy is working the line, which is getting very long. He's sassy, and customers are getting impatient. He tells a customer that “it's backed up because we don't normally do uboxes on Sundays, but they're going to do one for these people (us)” as if we're getting special treatment and not just following the instructions UHaul gave us. This paired with the fact they said they couldn't actually get our UBox was extremely frustrating. We had also rented a truck and dolly with the intention of clearing out our UBox. The guy also tells us they don't have Dollys. I ask for the owners contact. Call him as we leave (keep in mind we've now been there almost 2 hours). He says he'll call me back. When he does he says give them 30 minutes and they'll have it done. He'll call me when it's ready. In the meantime, we go to Hone Depot and rent a dolly for $30. Then he calls me and says it's ready, so we head over. Wait in line again about 20 or so minutes this time. We get stuck with the sassy guy. He tells me we can't access our UBox that it's out of propane. I literally have to argue with him that that's not true bc the manager called us to tell us it was ready to access. He finally caves and says we can access it. Like I feel like he was just being a jerk to be a jerk bc we reported his sassy comment to his manager (and only the one he made about us, but all you have to do is stand in line for 5 minutes to hear the way he talks to and about other customers) We get a trick to clear it… it has a dolly. The rest goes by without issue. Overall experience is WTF. Keep in mind this is after our UBox was delivered a week late with the Uhaul company unable to tell us a delivery date during that time period. They're the cheapest bc they're extremely disorganized. I used them to save some money, and I have regrets. Plus I'm literally the type of person who hates arguing. I never return food at a restaurant. I'm very patient typically and recognize people are doing the best they can with what they got. But this experience pushed my limits. They get a star bc ultimately we got our stuff.

Alexandria R. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Roy was a real awesome help! :)

Stanley P. 
Rating:
3.0

The past 2 times I've rented here, I reserved dollies and am informed they do t have any. Seems to have poor inventory control.

Al A. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
3.0

Guy at the counter was a little rude but I just brushed it off.

STEPHANIE B. 
Rating:
4.0

Please have mobile check in. Also, have cashier remind me to submit pictures when picking up. I forgot because she didn't tell me, and didn't receive the text until I was already driving off

David V. 
Rating:
3.0

The truck rental worked fine. The appliance-dolly rental didn't work fine. I'd reserved one, and you'd charged me for it, but when I arrived, you said you had none to give and that the reservation was only a request. Well, that's not what your reservation site implied. It treated the truck and dolly as equally reservable, and if both are requests, then you could deny the truck as well -- a completely unacceptable scenario. Long line to pick up. I also wanted to refill my propane tank, but your propane station was out of order. So, 3 of 5 stars.

Michael T. 
Rating:
5.0

Quick. Helpful. Pleasant. Couldn't ask for any more. Thanks

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

I have come here in the past, but this last time i unfortunately had an employee who service was poor. She was an erderly Hispanic woman with glasses (i did not catch her name) was very rude, condescending and definitely was not approachable. Even as I stood in line waiting to be helped ,there were other customers that seemed very displeased with the service they were getting from her as well. Employees like her have to remember that they represent your company and should provide the best service not treated as if it is their empire and they set the rules for customer service

Edward C. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

The woman behind the counter and the guy working out back who brought me the moving pads were both less friendly than someone who's been working at the Department of Motor Vehicles for 30 years.

Stephen S. 
Rating:
4.0

decent folks, helpful in the way I needed them to be

Stephen S. 
Rating:
5.0

Good

Leonardo R. 
Rating:
1.0

I reserved the big truck and when I arrived you all only had 15 footer. Mind you I had to move a 4 bedroom house and it took me that much longer to move and extra trips because you all have bad service. Very unsatisfied!!!!

Guadalupe M. 
Rating:
5.0

Roy was amazing! Impeccable employee. He made my move and transition to a new city so much less stressful. Really great team at this location. :)

LaurenChanel K. 
Rating:
4.0

The truck originally had the transmission light on. I went back to return the truck immediately. They assured me there would be no charge if the truck transmission light came back on. I didn't have any issues with the truck. The lady at the desk helped me out. She gave me a small incentive for the inconvenience. I would recommend Ben White Uhaul again.

Brittany W. 
Rating:
1.0

Mr. Amaya directed this unit to be picked up and towed from our business down the street because he thought the unit was his. He was defensive and combative in regards to finding the equipment and allowing me to look at it. Not only was it stolen from my location so that I could not return to the location in which I rented it I was over charged absorbitantly from what was on the contract. My goods were stolen from the Uhaul while in possession of the Uhaul location on Ben White.

TROY G. 
Rating:
1.0

The manager onsite in the afternoon (Mr. Amaya) is rude and unscrupulous. His attitude is combative and has no care for the renters or their well being.

Kenrick G. 
Rating:
5.0

Help me when I needed it.

Trinidad E.  |  First Impressions 
Rating:
1.0

The guy (can't remember his name) that helped check us when we got to the location made it feel like he was trying to throw up road blocks on us about a reservation that was made. First he said our truck wouldn't work for the tow dolly after we confirmed with a rep on the phone that it would. Then after purchasing a ball hitch with uhaul he told us we would have to go buy one somewhere else, put it on, and then come back get in line and wait again to get the car tow dolly. The only guy that seemed helpful was the guy who hooked it up. This delayed by a couple of hours getting back on the road to drive 3hours back home. Also, we weren't told that we had a couple of days to return it we basically were led to think we had a few hours to return it.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Manuel E. 
Rating:
4.0

Customer did not leave a comment.

Courtney M. 
Rating:
4.0

More employees.

Foster W. 
Rating:
3.0

Customer did not leave a comment.

Ann Marie B.  |  Overall Experience 
Rating:
5.0

Good experience,thanks

Kuleigh S. 
Rating:
4.0

I would have liked a return receipt.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
3.0

When I drove in the guy told me to drive over there and park. Another guy unhooked the trailer. I asked them is that was all and he said well I think they do something with it but no one told me anything so I left. Apparently I was supposed to have been checked in or the trailer scanned or something that no one told me. They were not very helpful

Marilyn H. 
Rating:
2.0

Very disorganized and the office ladies were very grumpy. Long line, took more than 30 minutes and there were only one person ahead of me in line - 2 people being helped and 1 person in line ahead of me.

Allan F. 
Rating:
3.0

Is was a bit late when we dropped the trailer, but the neighborhood seemed a bit sketchy, strange people just wondering around. Too many places to hide in a crowded lot, late at night.

Mark W. 
Rating:
5.0

I drove in the back area returns the guy said we got it you are free to go I thought that was kind of odd I went inside the clerk said You need to check in here for return she gave me a copy of the return she stated I would have been charged for the item due to no record of return I am not sure if they guy has a side hustel going on Red flag big time , I am glad I went in to get my copy of return

daniel V. 
Rating:
3.0

There were no units larger then 10×5 left and it is REALLY HOT in they building. The staff did a wonderful job and I really like them.

staci W. 
Rating:
3.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Customer did not leave a comment.

Tristan L. 
Rating:
4.0

Some initial problems finding a unit, and a fussy card reader, and setting off the alarm, but my concerns were met. Friendly staff, from housekeeping to managers. Still waiting for the final bill settlement. Would not hesitate to use these folks , again.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katlyn m.  |  First Impressions 
Rating:
3.0

I’m giving this rating because from the get go, UHaul customer service has misled me and gave me the run around. There was inconsistencies between the main customer service employees and the actual location of the storage unit.

MARIE M.  |  Overall Experience 
Rating:
5.0

Staff was nice and very helpful. I was a little stressful but that was me due to all the moving but the overall uhaul experience was great dropping off the truck, trailer and getting a free storage area I'm very grateful.This will be a experience I will never forget.

jartu s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delorie B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sondra G.  |  First Impressions 
Rating:
5.0

The employees are awesome!!!

ORLANDO A.  |  Overall Experience 
Rating:
1.0

I went to try and move in tonight and someone’s personal lock was on my assigned unit.

Nosakhare A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
2.0

I’m very disappointed with the UHaul representative behind the counter, Roy Amaya. He was rude, abrupt and did not seem to care about the customers he was assisting. He did not answer any of my questions clearly. What happened to providing excellent or great customer service, or better yet, treating people as humans or even with a hint of compassion. Not to mention, he had the audacity to charge me for the one month of storage even after I told him that my truck rental came with a one month FREE storage unit rental as a promo that UHaul is having that I agreed to upon reserving the truck. He said he will not honor the promo because their location is already at 93% capacity and that he will only honor it if their location is in boy at 70% capacity. The one of the most ridiculous reasoning I’ve heard of! I want a refund for the month storage unit I was charged for!!!

MARIE M.  |  First Impressions 
Rating:
3.0

Storage unit was closed out on the 4th but I was called to come drive 30 minutes away to do a walk through of the unit. I already spent almost $1800 to rent a uhaul truck to move to the area now just wasting gas to come there for a walk through that I need to be there for. Not feeling too happy

HEATHER S.  |  Overall Experience 
Rating:
5.0

Initially I booked a storage unit at the Address 9001 I 35 10 minutes away from downtown Austin. the afternoon shift on the afternoon of July 29, the staff on duty that afternoon was rude lied and said he couldn’t find our reservation, and there was nothing he could do I asked if he can call the customer service center he said he doesn’t do that. I called back customer service the agent was great she booked me at the 304 Benwhite location the staff was great had no problem I use Uhaul whenever I have to and never had a problem, so I really will like to let the site manager at the 9001 I 35 location know about the young man who worked that evening shift on July 29th. Thanks to great customer service at the contact center and the site I ended up using..

Cheryl V.  |  First Impressions 
Rating:
5.0

Dollys are new and plentiful. Building is clean and 80 degrees. This is a very well run storage place. The truck rental next door is a completely different story.

Mary Jo C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William N.  |  Overall Experience 
Rating:
3.0

The temperature at the facility is above 80°F at the time of move in. I really hope the AC issue will be fixed soon

Eugene R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawn S.  |  Overall Experience 
Rating:
5.0

Great and reasonable

Randall W.  |  First Impressions 
Rating:
4.0

Office is always busy. Average wait time to speak with front desk staff is 25 min.

Levi S.  |  Overall Experience 
Rating:
5.0

If you could extend access to storage to be 24/7 that would be great

Leo L.  |  Overall Experience 
Rating:
2.0

Thx!

Juan F.  |  Overall Experience 
Rating:
5.0

the facility was clean and secured the unit came sealed with pest control in place to prevent any problems. each unit is access coded ,there is a multi height loading dock ,plenty of flat dollies and lumber style dollies that mattress and tables can be transported with and a canopy over the dock. the staff was very helpful. exceeded expectations.

JONATHAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny V.  |  First Impressions 
Rating:
4.0

It's really expensive but if people pay it and you don't have very many empty ones, go for it. I shouldn't have kept mine for so long, but the coronavirus delayed my bigger apartment.

Richard Y.  |  Overall Experience 
Rating:
4.0

The price for storage was very high, and I did not appreciate the smell of pesticides all over everything. But the facilities are clean and well maintained.

Michael P.  |  Overall Experience 
Rating:
5.0

This review means NOTHING. I’ve been asked OVER AND OVER to review my MOVE IN when I HAVENT MOVED IN YET. I just signed up online for next week. LEAVE ME ALONE, for MY’S sake.

Daniel Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Misty R.  |  Overall Experience 
Rating:
5.0

It would have been nice to know access for loading was restricted so early in evening. Could not use double doors for second load. With homeless population close by it is worth it for security

BagnBaggage S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly. I had a great experience and will definitely use again.

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ethan s.  |  Overall Experience 
Rating:
1.0

Customer service non-existent.

Aranka (ari) H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Jr D.  |  First Impressions 
Rating:
5.0

The staff were very helpful and willing to answer all of my questions. They even provided me a bigger storage space when I asked for one.

Laura B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth G.  |  Overall Experience 
Rating:
5.0

Customer service is understanding and no vacancy notice is required. Lots of flexibility

Evelyn R.  |  Overall Experience 
Rating:
1.0

The facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.

Samuel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUPHRACIA R.  |  Overall Experience 
Rating:
4.0

Wasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.

Jacob V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!

Misty R.  |  First Impressions 
Rating:
5.0

I haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.

MARGUERITE J.  |  Overall Experience 
Rating:
5.0

Everyone was always very friendly and helpful. I’ve rented from here several times in the past 5 years or so and have always had a great experience.

Connie S.  |  Overall Experience 
Rating:
5.0

I would use U-Haul again for storage. I just don't have a need for it right now.

Thomas H.  |  Overall Experience 
Rating:
3.0

Long-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.

Kimberly F.  |  Overall Experience 
Rating:
1.0

First I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed 😞😞

Lena A.  |  First Impressions 
Rating:
3.0

The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.

Christina R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
1.0

Caleb is a rude condescending jerk

Chauntel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madeline W.  |  Overall Experience 
Rating:
5.0

Wonderful staff, always ready to assist.

Peter D.  |  Overall Experience 
Rating:
5.0

Customer friendly, clean and a good location.

Claudia V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woody H.  |  Overall Experience 
Rating:
5.0

I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!

Angela C.  |  First Impressions 
Rating:
2.0

Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was “their” parking and customers can’t park there. When I asked where we should move he stated he didn’t know but I can’t stay where I’m at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them “you can’t park here”. We both asked again where we should park and the employee began to get frustrated only stating “I don’t know but not here”. We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee’s statements and lack of help to know where we should park to unload.

Mark P.  |  Online Move In 
Rating:
4.0

We screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.

COREY Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olivia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA T.  |  Overall Experience 
Rating:
4.0

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 😅

Jesse S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice B.  |  Online Move In 
Rating:
1.0

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it’d be days until they’d get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Megan P.  |  First Impressions 
Rating:
5.0

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Judith W.  |  Overall Experience 
Rating:
1.0

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn’t Mandi’s fault. She was handcuffed by a horrible policy.

Logan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea K.  |  Online Move In 
Rating:
5.0

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

COREY Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

zeus m.  |  Overall Experience 
Rating:
3.0

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Maritsa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINCY P.  |  Overall Experience 
Rating:
5.0

Just what I needed.

Russell T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Catherine S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kevin W.  |