I used the uhaul online service, it was simple and easy, picked up my truck moved all of my things and dropped it off just as easy. 10/10 service
Trailer Rental & Towing in Austin, TX at U-Haul Moving & Storage at Ben White
Moving to or from Austin, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Austin, TX 78704 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Austin, TX
Cargo trailers in Austin, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at Ben White!
Utility trailers are perfect for towing large or oversize cargo in Austin, TX 78704. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at Ben White provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Austin, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Austin, TX online today!
Trailer and Towing Supplies
The older lady at this location needs an attitude adjustment
The Employee closed the U-Haul store before 5:30pm on Saturday. I got there at 5.10pm to return my rental and the female said she was close for the day and that I could use the U-Haul app to return my rental. That is why I am rating it a 2 stars. I jumped through hoops to get there before closing only to run into this situation. If U-Hal says it's open until 5:30pm, then it should stay open until then and not close early because employee wants to leave early!
N/A Great job and thank you for the nice rental experience.
The process for renting a van with uhaul was a pain in so many different aspects. The pick up location was changed twice, every time farther from my house. Making me pay for more miles than i was planning from the beginning. This is not the end. When i got to the second location the u haul app had multiple issues to verify my rental agreement, taking way longer time than a normal in person process. The chat with the u haul agent through the app was slow, the agent did not answer my questions and i felt like i was talking to nobody. After finally getting all the paper work in order, the van was locked with the keys inside. In other words i could not take the van with me. I had to be reassigned to another uhaul location even farther from home this time and not after being miss treated in the phone by Monica, a costumer service representative. She was rude, not helpful at all and after i expressed my frustration with the rental process, the app and other details here mentioned, she hung the phone at me while i was still speaking. Finally i got in the phone with Tracy. She was awesome and very sweet. She helped me and took care of my frustration. Great job from this person. The final and last location was alright. This worked smooth over there. Good place. The drop off was even smoother. I just didn't like that i got charge a couple of fees i was not expecting to pay. You guys should warn the costumer about this so he/she doesn't have an unpleasant surprise at the end.
Contract 96883143 I was very impressed with the efficiency and courteousness of the staff at Ben White! Mandi was excellent in setting me up with the right size trailer for my needs, and Taylor at the counter was very helpful in getting me on my way quickly. Caleb was super helpful and stopped what he was doing to ensure my truck's wiring was in working order to tow a trailer, and expertly provided the right size towing ball when my husband hastily grabbed one that ended up being the wrong size. When we returned the trailer, there was no wait, Matt and David met us out back immediately and unhooked it right away. Great experience overall, and will not hesitate to go back in the future!
Parking lot is a little tight if you're pulling a trailer, but overall very satisfied. Check in and drop off were very easy.
Easy and fast to use.
Not related to the location or staff. The online experience is abysmal. The photo capture on receipt and return of the vehicle is just not up to par with what I would expect from a company Uhaul's size. The online web experience is lacking to say the absolute least. Overall the service experience is the same as it ever was but I can see some real friction in Uhaul's present approach to digital strategy.
Upon getting the trailer home and loaded saw there was a screw in one tire. The customer service line kept me on hold for over an hour without answering and the website for roadside assistance was not working For several hours. Finally got the request and at 10 PM and they came and fixed it thank goodness for roadside assistance.
There was another customer in the store who was not wearing his mask. I don't think he should have been allowed in the store. People I talked to from uhsul were all very nice and it took far too long with too much contact to pick up my truck
I did an online check-in, then went through everything on site regardless. Waste of time. Staff didn't seem to be happy and it was very noticeable. I was not a guest, I was clearly another burden.
YOUR MOBILE APP IS COMPLETELY UNACCEPTABLE AND UNUSABLE. INVEST IN TECHNOLOGY IF YOU PUSH PEOPLE TO USE IT AND HAVE 30+ MINUTE WAIT TIMES FOR OTHER CHANNELS.
Great customer service. Highly recommend this location.
Taylor Richter was professional, friendly and extremely helpful. She is a credit to the company.
It was hard to know where to pick up my trailer but once I found the location, it was all good.
Recommend to customers to arrive early to get in line or have an on line only check in line to expedite the process. Once 3 registers were open, it moved quickly. Thanks for the friendly staff.
Make clearer the distinction that the # given to locate truck via phone is on the right hand corner and not the license plate. I know it says it, but maybe if there was a way to make it more obvious; in a rush, I assumed it was the license plate...
The camera feature did not work for my Samsung Galaxy S8 phone. It did not work to record my drivers license, but, worse, I could not complete the mobile return because I could not take a photo of the milage and fuel
Maybe separate lines for people who have already checked in online? I checked in online and arrived before my scheduled time but the line took so long that I ended up leaving 15 minutes after my scheduled truck time
The late night return process is unclear and the area is unsafe, being followed by bikers.
Have more help in the store so people aren't waiting in line 30-45 mins
Service was very good, especially considering how busy it was.
Rude service. Towed the uhaul from my home and stole all my belongings. Sent a letter to my mom saying I never returned the uhaul. Very rude
Better signs out by road as to vehicle return area