Customer Reviews for U-Haul Moving & Storage at Ben White

Rating:

5.0

I tried the online checkin which was great overall but when it came to finding the truck, I had to go through 15 “I can't find my truck” clicks to bring me to one that was finally in the lot and only after I had an assistant track it down in the return section. There were a few other people walking around the lot having the same problem. Love the concept but the functionality is still needing some work so it actually knows what trucks are on the lot

Rating:

3.0

Showed "avoid the line check out", found it's not available at this location. Even after setting everything up online the attedant asked the same question. She didn't appear to like her job. The guy who checked me in was much nicer, he "was" able to do it online.

Rating:

3.0

Take down your plexiglass barriers at your counters. I can't hear the employee and the employee can't hear me. Plexiglass barriers don't help with Covid. Only vaccines and masks help with Covid. Dum dum Uhaul.

Rating:

1.0

Prioritize the customer over your own profits. Put in an ounce of effort to meet expectations. Don't threaten customers with violent communication. I had a 10AM reservation. I had to wait in line for over an hour. Then when I asked for my return window to be adjusted accordingly, I was told that if I was late, I would be charged a fee and held responsible for Uhaul's delayed reservations. Like that was my fault. They also threatened to cancel my reservation. I reserved an appliance dolly, but was told they don't do that. I was relying on that for my move. Don't offer it if it's not available. One of the staff couldn't read the persons credit card and asked the customer to read it to them. I heard the whole thing. Not secure. Not fast. Get it together. Do better. I should bill y'all for my lost moving time.

Rating:

4.0

The lines were very long and it wasn't super clear where to stand / what to do when picking up a rental that I was checking in for with my phone. I was left to awkwardly stand around till someone shouted “who's here for a van?”

Rating:

2.0

I checked in online, but I still had to wait in the line because I didn't have my dolly and cloths in the truck. The key lock boxes should have some sign indicating where they are, as I also had to have an employee show me where those were.

Rating:

2.0

Took 35 min to get to one of two clerks. A patron took over an hour to get proper financing and instead of making patron stand aside to get it figured out and take care of other customers. You

Rating:

2.0

Our truck engine burned and we were stuck waiting on the highway for 2 hours in Austin .8 miles from the UHual store. We would've appreciated quicker service.

Rating:

3.0

There was a long line and only a few employees.

Rating:

5.0

Everyone on the phone and at the location was very friendly and efficient. They all helped to make a last minute move a bit easier. Thank you!

Rating:

4.0

Quick and helpful service

Rating:

5.0

They gave me a beat up truck .. dents a over the truck.. x's marked the majority of the truck.. dirty inside smelled real bad body order.. just nasty

Rating:

5.0

No improvements recommended. My move is now completed - - and everything went exactly as planned. All costs and fees were accurately identified up front. Would recommend this Ben White location to anyone living in the Austin and surrounding areas.

Rating:

1.0

You could start by making sure your customer service agents, front desk staff, and management are on the same page with your policies. Everyone told me conflicting things about my reservation that ended up wasting 2 hours of my moving time and caused a lot of emotional stress I didn't need. This is the worst experience I've had with uhaul or any business and I'm appalled how unorganized it is.

Rating:

3.0

Insufficient customer pickup and transaction parking.

Rating:

5.0

Great job!!

Rating:

1.0

Left my wallet in the van I rented and it was nowhere to be found when I went back for it. The staff was completely unconcerned and denied having seen it.

Rating:

5.0

Great, quick and easy service. Got in and out in no time

Rating:

1.0

I waited in line for 55 minutes, along with 10 other people, to get our rentals.

Rating:

4.0

Probably a good checklist of safety measures and video of how to install and de-install a trailer. Staff was very helpful but they sold me the wrong hitch type which was quickly rectified.

Rating:

3.0

The remote return process (through the website and the application) was terrible. And the phone support non-existent! I arrived at the location to return the trailer at 7:00, The employee communicated that it was closing time and that they were not interested in helping me with the return. So, I started the return process listed in the brochure. I was unable to complete the process, because the site would not continue past the picture of the clean trailer, even though I took it as shown in the example. So, then I tried to follow the instructions on unhooking the trailer. It referenced a jack. There was no jack on this trailer. So, I tried to lift it myself, and it was too heavy for me. I called the phone number on the brochure and was then on hold for over an hour, and then was disconnected!!!! I finally had to call my son to come and help me. While some of the smaller trailers do not need jacks, this one was big enough to need a braking system. It sure is heavy enough to warrant a jack, or at least some documentation and communication that you will need another person to unhook the trailer. This is a TERRIBLE process and the fact that you would charge me for not returning the trailer when your own process didn't work is absolutely frustrating. This will definitely influence my choice in choosing U-Haul in the future. It will not be my first choice.

Rating:

2.0

Very slow customer service. Also the app is buggy and unresponsive

Rating:

4.0

Staff were lovely and handled difficult interactions with other customers in a very kind and professional manner.

Rating:

4.0

First time that I use this service person on desk.not tell me we're I have to park rental truck wen a return please they need to let the contumer thanks

Rating:

3.0

The checkout process took longer than expected. My rental was blocked in by another truck so I had to go back in and wait again to get someone to move the other vehicle then had to back my rental out with a closed mirror because otherwise it would hit the vehicles on either side. And there wasn't a ramp which I didn't realize until getting to my destination.

Rating:

5.0

CSR's are great.

Rating:

5.0

Everything was just as I was told. I was very pleased from day one to when they picked up box. People at both ends of the move were great. I would use UHaul again.

Rating:

1.0

I used the mobile check in this time. When I found the first truck and went through the entire check in process, the truck was blocked in by 3 other trucks I could not access it. I went inside and had to start the rental process ALL over again! After that painful endeavor, I went out to a truck - and the miles on the odometer were 20,000 miles higher than what was on the paperwork! I can't imagine what would have happened if I took it and came back to a $25,000 mileage charge! So we tried for a third truck. After another insanely painful experience of checking in and uploading my drivers license, the third truck REEKED of cigarette smoke like someone smoked a pack in there that morning. I walked back into the store and the cashier yelled “what now!?” We finally sorted out a forth truck that was in such bad shape I swear it was going to fall apart on the highway. The wind noise would have been quieter if I just took the windshield off. I guess I don't have many choices when renting a moving truck, but I can't imagine many worse rental experiences I've had in my life. With the labor market as tight as it gets, I guess this is the best Uhaul can do in terms of hiring workers….and you get what you pay for.

Rating:

2.0

The stuff is rude and not friendly , I feel kind of intimidated with the Mexican girl , she was so rude.

Rating:

3.0

The app needs work, not able to even accept the odo image uploaded and this made waste time

Rating:

4.0

Well organized

Rating:

4.0

Location and service were great but the equipment was not properly maintained. The Exhaust pipe disconnected and almost fell off the engine. I had to stop at a hardware store to buy parts to refasten the pipe to the engine.

Rating:

5.0

Ivy was fast and efficient at checking me out. Great service at uhaul!

Rating:

3.0

Average drop off. Not really friendly.

Rating:

5.0

Customer service was very good. Appreciate their positive attitude. Other customers in line were very hostile but the associates kept their composure.

Rating:

5.0

Excellent service

Rating:

5.0

The person who received the van was so very nice!!

Rating:

1.0

General manager is extremely rude and disrespectful!

Rating:

4.0

I had to unload my rental trailer into a new storage unit, and then return the trailer. Signage for where to do these separate things was clear, but I was confused about where to pull up at first to get checked in - no clear waiting area to park in if you're towing. Check-in felt rushed, making it difficult to problem solve and ask for clarification about procedure. My reservation didn't come up on the computer immediately, and the person at the counter tried to shuffle me off to the side instead of problem solving, and they seemed skeptical that I even had a reservation, even though I was showing them a print out and my e-mail confirmation. Overall, checkin was stressful and unpleasant. There are a lot of things to remember when first checking in to a storage space, and I managed to set off the (very loud) alarm on my first try - lucky for me the cleaning lady was there to help me figure things out. I was told at checkin that there would be a brand new padlock waiting for me in the unit, but there was not. The main office had been so stressful, I didn't want to go back down and figure out the lock situation, so I used the lock from my trailer instead. I was also supposed to get the first month of my unit rental free, according to my online booking, but my account was charged right after checking in. Returning the trailer was the easiest part - I just pulled up to the clearly marked area under a shaded carport, and the employee got me unhitched and checked out in under five minutes. This facility is big and offers a lot of services, so I understand that it's probably a lot to manage. I'm unfamiliar with navigating this city, and relatively new to hauling a trailer, so I assume some of my stress was from those factors. I just hope that managing my storage unit in the future is a more pleasant experience.

Rating:

2.0

The truck had a full tank of gas and I tried putting more gas but it spit out at me. They said the truck had less than full and charged me $10.50 for 2gallons of gas. The truck was checked back in at full tank. Then I was 25 mins late because of the paid U-Haul movers and getting gas and U-Haul charged me double booking. Double money lost in the truck and $300 with the movers. NOT HAPPY AT ALL BECAUSE THE TRUCK WAS FULL AND JUST A BAD EXPERIENCE

Rating:

5.0

Awesome customer service and very helpful

Rating:

5.0

Great staff!

Rating:

3.0

The queue was L O N G !

Rating:

5.0

Great people.

Rating:

5.0

Always have great interactions with the entire staff.

Rating:

5.0

I returned the trailer same evening instead of next day , But it was after hours and so I followed the on line instructions to return it. This was a very frustrating experience as I took me more than an hour to submit the return. After I submitted the return I never got any email confirmation that my return was complete. I will have to call customer service tomorrow to make sure I don't need to worry about anything. This aspect needs to be improved.

Rating:

3.0

Its my first time renting a truck, the service was great but as matter of fact I have no comparison point. I have no complains.

Rating:

2.0

The ladies at the register were very helpful but the gentleman outside attaching my trailer to my vehicle in the morning was very rude. Recommend some hospitality courses for that guy

Rating:

4.0

I used the app but still had to wait in a long line to get my key. Consider adding an express lane for app users.

Rating:

5.0

It worked aa advertised

Rating:

5.0

All went well.

Rating:

3.0

Returned truck in 2.5 hours instead of 5 hours, with 7.5 miles more then estimated (17.5 instead of 10), and the final bill was significantly more than the estimated bill at pick up………. Not a great model

Rating:

5.0

Very friendly staff.

Rating:

1.0

There were 2 people behind the desk working. Six people in line and only one person helping the customers in line. Appears that the other employee (gentleman) had more important phone calls to make instead of helping to get the line down, then making or finishing up the calls. UNSAT!

Rating:

5.0

I really appreciate the kindness and excellent customer service.

Rating:

3.0

Please ask all documents at least one day before, I struggled because I didn't know I should bring my passport, proof of residence at the moment I was there to pick the keys

Rating:

5.0

The self check-in/check-out process is an awesome feature; it made pick up and drop off very easy and saved us a lot of time!! The team members we encountered were very nice and helpful.

Rating:

1.0

A lot of the employees at the front counter are not very professional whatsoever. I even got attitude when I asked to see the specifications of the cargo trucks, and the female even slammed the book on the counter. They are very disorganized and obviously do not like or appreciate their employment or talking with customers. I had reserved some equipment online including a dolly, which it turns out they didn't have any at all and resulted in me purchasing one for full price because I wouldn't have been able to move my stuff otherwise. The next day, I heard them tell several customers the same thing. Also their current inventory does not match the online inventory. I almost purchased a storage unit that was listed as available online, but I was told there was zero available when at the counter. I would suggest the employees worry less about having a social club at work and focus more on being more customer oriented and efficient at what they do.

Rating:

4.0

It's really expensive but if people pay it and you don't have very many empty ones, go for it. I shouldn't have kept mine for so long, but the coronavirus delayed my bigger apartment.

Rating:

4.0

The price for storage was very high, and I did not appreciate the smell of pesticides all over everything. But the facilities are clean and well maintained.

Rating:

5.0

This review means NOTHING. I’ve been asked OVER AND OVER to review my MOVE IN when I HAVENT MOVED IN YET. I just signed up online for next week. LEAVE ME ALONE, for MY’S sake.

Rating:

5.0

It would have been nice to know access for loading was restricted so early in evening. Could not use double doors for second load. With homeless population close by it is worth it for security

Rating:

5.0

Everyone was very helpful and friendly. I had a great experience and will definitely use again.

Rating:

1.0

Customer service non-existent.

Rating:

5.0

The staff were very helpful and willing to answer all of my questions. They even provided me a bigger storage space when I asked for one.

Rating:

5.0

Customer service is understanding and no vacancy notice is required. Lots of flexibility

Rating:

1.0

The facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.

Rating:

4.0

Wasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.

Rating:

5.0

Staff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!

Rating:

5.0

I haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.

Rating:

5.0

Everyone was always very friendly and helpful. I’ve rented from here several times in the past 5 years or so and have always had a great experience.

Rating:

5.0

I would use U-Haul again for storage. I just don't have a need for it right now.

Rating:

3.0

Long-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.

Rating:

1.0

First I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed 😞😞

Rating:

3.0

The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.

Rating:

1.0

Caleb is a rude condescending jerk

Rating:

5.0

Wonderful staff, always ready to assist.

Rating:

5.0

Customer friendly, clean and a good location.

Rating:

5.0

I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!

Rating:

2.0

Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was “their” parking and customers can’t park there. When I asked where we should move he stated he didn’t know but I can’t stay where I’m at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them “you can’t park here”. We both asked again where we should park and the employee began to get frustrated only stating “I don’t know but not here”. We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee’s statements and lack of help to know where we should park to unload.

Rating:

4.0

We screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.

Rating:

4.0

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 😅

Rating:

1.0

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it’d be days until they’d get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Rating:

5.0

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Rating:

1.0

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn’t Mandi’s fault. She was handcuffed by a horrible policy.

Rating:

5.0

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

Rating:

3.0

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Rating:

5.0

Just what I needed.

Rating:

4.0

Good experience. Please fix your alarms, I almost went deaf.

Rating:

5.0

There were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.

Rating:

5.0

Office staff was very helpful.

Rating:

5.0

Pleasant Customer Service Rep (at counter)

Rating:

3.0

The staff was amazing and very helpful. The facility itself is well maintained and decently priced. No complaints but this should be standard.

Rating:

2.0

The door to the storage unit is not tall enough to fit bigger items into the 5x10 room leaving my with no choice but to throw my couch out since it would not fit through the door.

Rating:

1.0

I rent from haul fairly often and have never encountered such rudeness, unfriendly, unhelpful people. The manager was the rudest, snd when I ask who the manager was he spoke up and said "Is there something you need"? I said no I need a business card with name, he in turn gave me a full sheet of locations but no name. I just opened a business in Austin, tx as well as Dallas, Tx., but I will never go back to that BEN WHITE location again and will inform everyone of ALL the problems I encountered. By the way there are other trucking companies that would love my business! Christie Nelson 972.978.7790

Rating:

3.0

My work hours are all over the place so it would be nice to be able to access the storage unit 24/7.

Rating:

5.0

very nice staff!

Rating:

5.0

The lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.

Rating:

1.0

The unit was extremely small for the price charged, and there was no elevator (it was on the second floor)

Rating:

4.0

Wanted larger area while there was told there weren't any. Went online 15 minutes later and found a much larger area there...

Rating:

5.0

Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!

Rating:

2.0

I would like my refund because I never moved anything in the storage it was to small. I will never do any business with this U-Haul place this is not a place of business they can’t even answer the phone

Rating:

1.0

U-haul sent a letter to my parents' address despite the fact that I am not the primary account holder, I never provided my parent's addres, and that our unit was already closed. This letter revealed very personal information that I never authorized U-Haul to reveal to anyone and as I never provided that address I need an answer as to why this was sent. There is no reason for U-Haul to have sent that letter or to have access to that address. Please provide a response to my lawyer.

Rating:

5.0

Great customer service! Keep it up guys

Rating:

4.0

Access was good but inconvenient that the wide automated slide doors closed at 5.

Rating:

5.0

I did self-check in, but my American Express was still charged for the lock. When I checked out, the lock showed no charge. Can you check to see why my account was charged for the lock?

Rating:

5.0

Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!

Rating:

3.0

I've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.

Rating:

5.0

I truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.

Rating:

2.0

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

Rating:

5.0

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

Rating:

5.0

Courteous and friendly service.

Rating:

5.0

Im happy

Rating:

5.0

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Rating:

5.0

Very thankful they helped me during the covid crisis thanks Caleb .

Rating:

4.0

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

Rating:

4.0

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

Rating:

2.0

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Rating:

2.0

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn’t working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Rating:

5.0

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Rating:

5.0

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

Rating:

3.0

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

Rating:

3.0

Pretty bummed and disappointed that I wasn’t able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Rating:

4.0

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Rating:

5.0

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

Rating:

5.0

Great service and prices, will do business again with them.

Rating:

5.0

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

Rating:

5.0

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Thank you!

Rating:

5.0

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

Rating:

2.0

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Rating:

4.0

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Rating:

5.0

Thank you guys, you came in clutch!!!

Rating:

1.0

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

Rating:

4.0

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Rating:

5.0

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Rating:

5.0

Taylor was particularly helpful.

Rating:

5.0

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

Rating:

5.0

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Rating:

5.0

Good customer service

Rating:

1.0

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Rating:

4.0

Very pricey for the size of space I had. However, the staff was great!

Rating:

5.0

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

Rating:

5.0

keep up the good work

Rating:

5.0

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Rating:

2.0

If not mistaken the manger was really rude poor customer service.

Rating:

5.0

Friendly service nice and clean facilities climate control was awesome I will do that again

Rating:

5.0

Easily accessible and well maintained, can’t ask for more than that.

Rating:

5.0

Thank you for storing my belongings safely!

Rating:

3.0

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Thank you.

Rating:

5.0

Great customer service!!!

Rating:

4.0

The employee who checked me in was rude and condescending. I think their name was John but I’m not sure.

Rating:

4.0

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

Rating:

2.0

Stood in line 50 minutes

Rating:

4.0

It was late in the evening but the U-Haul employee help to the best

Rating:

5.0

Thanks for your services. We will recommend others you. Sonny Nicholson.

Rating:

5.0

Fantastic facility with excellent customer service.

Rating:

5.0

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

Rating:

5.0

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Rating:

5.0

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Rating:

5.0

Excellent customer service

Rating:

5.0

Good experience

Rating:

4.0

Clean

Rating:

4.0

I moved due to cost

Rating:

5.0

The office staff were very helpful. Thank you.

Rating:

5.0

I was pleased with my entire visit.

Rating:

5.0

super friendly staff

Rating:

5.0

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Rating:

5.0

Great staff!

Rating:

5.0

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Rating:

1.0

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Rating:

5.0

Helpful people when I needed storage quickly!

Rating:

5.0

We were very satisfied with the service. We felt that it was very secured.

Rating:

3.0

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Rating:

1.0

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Rating:

5.0

Very pleased with everything.

Rating:

5.0

Everything went smoothly even on a very busy Saturday.

Rating:

5.0

Good friendly staffs.

Rating:

5.0

Excellent Facility with awesome employees and staff

Rating:

1.0

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

Rating:

5.0

Allways have Excellent service, thank you for everthing

Rating:

5.0

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great🎶

Rating:

5.0

Good

Rating:

1.0

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

Rating:

5.0

Thank you for al your help, very professional as allways,

Rating:

4.0

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Rating:

5.0

Fast friendly service. I dealt w the mgr and he was excellent

Rating:

2.0

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

Rating:

5.0

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

Rating:

5.0

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

Rating:

3.0

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Rating:

5.0

Keep up the great work!

Rating:

5.0

The facility is clean, and the staff friendly and efficient

Rating:

5.0

I posted on Facebook. I'm a guide ;)

Rating:

5.0

Between renting a truck to having my items in storage for two years, I always experienced great customer.

Rating:

5.0

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

Rating:

5.0

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

Rating:

5.0

Everything first class. Thanks!

Rating:

5.0

Having U-Haul associated with the storage unit was a huge bonus!

Rating:

5.0

Staff was very attentive.

Rating:

4.0

n/a

Rating:

4.0

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Rating:

5.0

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Rating:

5.0

Sabrina was fantastic and very helpful.

Rating:

2.0

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

Rating:

1.0

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

Rating:

4.0

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

Rating:

5.0

After doing the ranking why do I have to make a comment?

Rating:

2.0

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response “ I don’t really care about your problems”

Rating:

4.0

The sling fit perfectly.

Rating:

5.0

Great staff, great facility.

Rating:

4.0

It was a good experience!

Rating:

5.0

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

Rating:

5.0

Uhaul was great

Rating:

5.0

Thank you Caleb and crew for the amazing customer service!

Rating:

5.0

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

Rating:

5.0

Very clean facility and employees were professional

Rating:

4.0

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

Rating:

4.0

My only problem is that you did not prorate the last month.

Rating:

4.0

Keep an eye oB4 they sink u.

Rating:

5.0

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

Rating:

5.0

it was fantastic

Rating:

5.0

Great location. Great prices.

Rating:

1.0

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

Rating:

2.0

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

Rating:

5.0

Excellent customer service

Rating:

1.0

This is not a valid comment box - not enough space so I am changing your rating to poor.

Rating:

4.0

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

Rating:

1.0

This was the worst experience with ANY business I have ever had. I’m a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

Rating:

5.0

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Rating:

3.0

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

Rating:

2.0

Hr + wait in line Unknowledgable but polite staff Reservation error

Rating:

5.0

Great

Rating:

5.0

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Rating:

5.0

Excellent and well run facility.

Rating:

5.0

Great service

Rating:

1.0

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

Rating:

5.0

Thank you

Rating:

5.0

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Rating:

5.0

Would definitely use again.

Rating:

5.0

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

Rating:

2.0

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Rating:

5.0

Very helpful

Rating:

3.0

the 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all

Rating:

5.0

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

Rating:

1.0

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

Rating:

5.0

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Rating:

5.0

Shiloh was very helpful and knowledgeable. Thank you.

Rating:

5.0

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

Rating:

5.0

Staff was helpful and courteous.

Rating:

5.0

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

Rating:

5.0

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Thank you.

Rating:

5.0

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

Rating:

3.0

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Rating:

4.0

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Thank you!

Rating:

3.0

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

Rating:

5.0

The staff is always accommodating.

Rating:

5.0

Everything is everything.

Rating:

1.0

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

Rating:

5.0

Very nice experience. Pain free!

Rating:

3.0

I was shocked to learn that you wouldn’t prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

Rating:

5.0

They were very accommodating. I didn’t call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

Rating:

5.0

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

Rating:

5.0

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

Rating:

4.0

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

Rating:

5.0

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

Rating:

5.0

Efficient and friendly

Rating:

4.0

Great customer service and the facility met all of my needs